2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct (Scope 1) greenhouse gas emission intensity | tCO₂e/person | 0.008 | 31 |
| Direct (Scope 1) greenhouse gas emissions | tCO2e, tCO₂e | 16 | 17, 31 |
| Direct (Scope 1) greenhouse gas emissions intensity | tCO2e/person | 0.008 | 17 |
| Greenhouse gas emissions (Scope 1+ Scope 2) | tCO2e, tCO₂e | 5297.9 | 17, 31 |
| Greenhouse gas emissions intensity (Scope 1+ Scope 2) | tCO2e/person, tCO₂e/person | 2.58 | 17, 31 |
| Indirect (Scope 2) greenhouse gas emission intensity | tCO₂e/person | 2.57 | 31 |
| Indirect (Scope 2) greenhouse gas emissions | tCO2e, tCO₂e | 5281.9 | 17, 31 |
| Indirect (Scope 2) greenhouse gas emissions intensity | tCO2e/person | 2.57 | 17 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Discarded dry batteries | tonnes | 0.049 | 18 |
| Intensity of hazardous waste discharge | kg/person | 0.044 | 18, 31 |
| Total discharge of hazardous waste | tonnes | 0.09 | 18, 31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous waste discharge | tonnes/person | 0.54 | 18, 31 |
| Total discharge of non-hazardous waste | tonnes | 1099.3 | 18, 31 |
| Waste toner cartridges consumption | tonnes | 0.041 | 18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electricity consumption | kWh | 9261549 | 19, 31 |
| Electricity consumption intensity | kWh/person | 4513.43 | 19, 31 |
| Gasoline consumption of official vehicles | liter | 7196 | 31 |
| Total energy consumption | tonnes of standard coal | 1145.97 | 19, 31 |
| Total energy consumption intensity | tonnes of standard coal/person | 0.56 | 19, 31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 26988 | 19, 31 |
| Water consumption intensity | m³/person | 13.15 | 19, 31 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Office paper consumption | tonnes | 4.6 | 18 |
| Packaging material consumption | tonnes | 1094.7 | 19, 31 |
| Packaging material consumption intensity | tonnes/person | 0.53 | 19, 31 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees by age - Aged 30 and below | person | 1286 | 25 |
| Number of employees by age - Aged 30 or below | person | 1286 | 32 |
| Number of employees by age - Aged 31-50 | person | 763 | 25, 32 |
| Number of employees by age - Aged above 50 | person | 3 | 25, 32 |
| Number of employees by employee type - Full time | person | 2052 | 25, 32 |
| Number of employees by gender - Female | person | 989 | 25, 32 |
| Number of employees by gender - Male | person | 1063 | 25, 32 |
| Number of employees by region - Mainland China | person | 2052 | 25, 32 |
| Total number of employees | person | 2052 | 25, 32 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 38.74 | 25, 32 |
| Employee turnover rate by age - Aged 30 or below | % | 42.7 | 25, 32 |
| Employee turnover rate by age - Aged 31-50 | % | 30.7 | 25, 32 |
| Employee turnover rate by age - Aged above 50 | % | 66.7 | 25, 32 |
| Employee turnover rate by gender - Female | % | 36.2 | 25, 32 |
| Employee turnover rate by gender - Male | % | 41.1 | 25, 32 |
| Employee turnover rate by region - Mainland China | % | 38.7 | 25, 32 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| The percentage of employees trained by employee category - Grassroots employees | % | 76 | 32 |
| The percentage of employees trained by employee category - Middle management | % | 22 | 32 |
| The percentage of employees trained by employee category - Senior management | % | 2 | 32 |
| The percentage of employees trained by employee type - Grassroots employees | % | 76 | 27 |
| The percentage of employees trained by employee type - Middle management | % | 22 | 27 |
| The percentage of employees trained by employee type - Senior management | % | 2 | 27 |
| The percentage of employees trained by gender - Female | % | 48 | 27, 32 |
| The percentage of employees trained by gender - Male | % | 52 | 27, 32 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| The average training hours of employees by employee type - Grassroots employees | hour | 11.2 | 27, 32 |
| The average training hours of employees by employee type - Middle management | hour | 14.7 | 27, 32 |
| The average training hours of employees by employee type - Senior management | hour | 6 | 27, 32 |
| The average training hours of employees by gender - Female | hour | 12.4 | 27, 32 |
| The average training hours of employees by gender - Male | hour | 11.4 | 27, 32 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers by region - Hong Kong, Macao and Taiwan and overseas areas | company | 1 | 27 |
| Number of suppliers by region - Hong Kong, Macao and Taiwan and overseas regions | company | 1 | 33 |
| Number of suppliers by region - Mainland China | company | 247 | 27, 33 |
| Total number of suppliers | company | 248 | 27, 33 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2012 | 2019 | 2020 | 2021 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer complaint handling rate | % | 100 | 33 | ||||
| Number of ChaPanda stores | stores | exceeded 500 | exceeded 3000 | exceeded 5000 | exceeded 7000 | 7 | |
| Number of ChaPanda stores across the country | stores | exceeded 50 | 7 | ||||
| Number of products and service related complaints | case | 12467 | 33 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of intellectual property rights | case | 668 | 33 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of corruption litigation cases concluded | case | 3 | 33 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average hours of directors participating in anti-fraud training | hour | 0.6 | 33 |
| Average hours of employees participating in anti-fraud training | hour | 0.6 | 33 |
| Number of directors participating in anti-fraud training | person | 6 | 33 |
| Number of employees participating in anti-fraud training | person | 1600 | 33 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Amount donated to public welfare | RMB'000 | 1645.79 | 33 |
| Length of time contributed to public welfare | hour | 2590 | 33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 16 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 5281.9 |
| Scope 1 GHG Emissions Intensity (By Employee) | tCO2e/person | 0.008 |
| Scope 2 GHG Emissions Intensity (By Employee) | tCO2e/person | 2.57 |
| Total GHG Emissions | tCO2e | 5297.9 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 2.58 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Hazardous Waste (Used Batteries) | tonnes | 0.049 |
| Total Hazardous Waste | tonnes | 0.09 |
| Total Hazardous Waste Intensity (By Employee) | kg/person | 0.044 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 1099.3 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/person | 0.54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | tonnes of standard coal/person | 0.56 |
| Gasoline Consumption | liter | 7196 |
| Purchased Electricity | kWh | 9261549 |
| Total Electricity Consumption Intensity (By Employee) | kWh/person | 4513.43 |
| Total Energy Consumption | tonnes of standard coal | 1145.97 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 26988 |
| Water Consumption Intensity (By Revenue) | m³/person | 13.15 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Packaging Material Intensity (By Employee) | tonnes/person | 0.53 |
| Packaging Materials Consumed | tonnes | 1094.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 763 |
| Number of Employees Aged Above 50 | person | 3 |
| Number of Employees Aged Below 30 | person | 1286 |
| Number of Employees in Mainland China | person | 2052 |
| Number of Female Employees | person | 989 |
| Number of Full-time Employees | person | 2052 |
| Number of Male Employees | person | 1063 |
| Number of Total Employees | person | 2052 |
| Percentage of Employees Aged 30-50 | % | 37.2 |
| Percentage of Employees Aged Above 50 | % | 0.1 |
| Percentage of Employees Aged Below 30 | % | 62.7 |
| Percentage of Employees in Mainland China | % | 100 |
| Percentage of Female Employees | % | 48.2 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 51.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 30.7 |
| Turnover Rate of Employees Aged Above 50 | % | 66.7 |
| Turnover Rate of Employees Aged Below 30 | % | 42.7 |
| Turnover Rate of Employees in Mainland China | % | 38.7 |
| Turnover Rate of Female Employees | % | 36.2 |
| Turnover Rate of Male Employees | % | 41.1 |
| Turnover Rate of Total Employees | % | 38.74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Trained Female Employees | % | 48 |
| Percentage of Trained General Employees | % | 76 |
| Percentage of Trained Male Employees | % | 52 |
| Percentage of Trained Middle Management | % | 22 |
| Percentage of Trained Senior Management | % | 2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hour | 12.4 |
| Average Training Hours (General Staff) | hour | 11.2 |
| Average Training Hours (Male) | hour | 11.4 |
| Average Training Hours (Middle Management) | hour | 14.7 |
| Average Training Hours (Senior Management) | hour | 6 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Mainland China | company | 247 |
| Number of Total Suppliers | company | 248 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Products and Service Related Complaints | case | 12467 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | case | 668 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | case | 3 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | hour | 0.6 |
| Average Anti-corruption Training Hours for General Employees | hour | 0.6 |
| Number of Directors and Management Attendance for Anti-corruption Training | person | 6 |
| Number of General Employees Attendance for Anti-corruption Training | person | 1600 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 1606 |
| Total Anti-corruption Training Hours for Directors and Management | hour | 3.6 |
| Total Hours of Anti-corruption Training for Employees | hour | 960 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Public Welfare Donations | RMB'000 | 1645.79 |
| Total Volunteer Service Hours | hour | 2590 |