Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Sulphur dioxide emission | Tonnes | 20 | 2 | 0.1 | 75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions | Million tonnes | 12.97 | 13.4 | 13.25 | 75 |
| Total direct emission of GHG (category I) | Million tonnes | 0.53 | 0.14 | 0.10 | 75 |
| Total indirect emission of GHG (category II) | Million tonnes | 12.44 | 13.22 | 13.15 | 75 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive waste treatment volume | Thousand tonnes | 33.4 | 28.7 | 29.7 | 75 |
| Disposal of scrapped batteries | Thousand tonnes | 12.2 | 9.3 | 12.3 | 75 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Scrap disposal and recycling amount | RMB billion | 0.456 | 0.63 | 0.655 | 75 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission reduction | Thousand tonnes of carbon dioxide equivalent | 360 | 120 | 1360 | 75 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | Thousand tonnes | 40 | 1 | 0.3 | 75 |
| Comprehensive Energy consumption per unit of information flow | Kg of standard coal/TB | 3.7 | 2.4 | 2.3 | 75 |
| Diesel consumption | Millions of litres | 20 | 11 | 9 | 75 |
| Electricity consumption | Billion kWh | 20.4 | 22.2 | 22.5 | 75 |
| Fossil energy consumption | Thousand tonnes of standard coal | 100 | 60 | 50 | 75 |
| Gasoline consumption | Millions of litres | 37 | 40 | 29 | 75 |
| Natural gas consumption | Millions of m³ | 5.81 | 4.65 | 4.09 | 75 |
| Total energy consumption | Thousand tonnes of standard coal | 2700 | 2890 | 2920 | 75 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption density | Tons/RMB Million | 51.65 | 50.72 | 40.04 | 75 |
| Water resources consumption | Thousand tonnes | 16980 | 16630 | 14920 | 75 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Energy saving | Thousand tonnes of standard coal | 77 | 269 | 415 | 75 |
| Special investment in energy conservation and emission reduction | RMB billion | 0.13 | 0.168 | 0.336 | 75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employment creation | Person | 13038 | 13349 | 9446 | 75 |
| Gender proportion (male/female) | 1.63:1 | 1.62:1 | 54 | ||
| Gender proportion of employees (male:female) | 1.62:1 | 1.63:1 | 1.62:1 | 74 | |
| General staff as percentage of total employees | % | 12.2 | 12.10 | 54 | |
| Managers as percentage of total employees | % | 7.7 | 8.00 | 54 | |
| Market staff as percentage of total employees | % | 50.5 | 50.30 | 54 | |
| Number of employees in Hong Kong | 723 | 791 | 54 | ||
| Number of employees in Mainland China | 243586 | 241735 | 54 | ||
| Number of employees overseas | 349 | 365 | 54 | ||
| Number of new employees | Person | 12479 | 13260 | 9446 | 74 |
| Number of new female employees | Person | 4532 | 4792 | 3471 | 74 |
| Number of new male employees | Person | 7947 | 8468 | 5975 | 74 |
| Number of technical experts selected | 286 | 54 | |||
| Percentage of employees aged below 30 | % | 14.4 | 16.89 | 54 | |
| Percentage of employees aged between 30 and 50 | % | 67.9 | 64.74 | 54 | |
| Percentage of employees aged over 50 | % | 17.7 | 18.37 | 54 | |
| Percentage of employees with bachelor degree | % | 65.5 | 67.70 | 54 | |
| Percentage of employees with college degree and below | % | 25.2 | 22.30 | 54 | |
| Percentage of employees with postgraduate degree and above | % | 9.3 | 10.00 | 54 | |
| Percentage of scientific and technological talents | % | 30 | 40 | 54 | |
| Proportion of contracted employees in labour | % | 100 | 100 | 100 | 74 |
| Proportion of ethnic minority employees | % | 6.8 | 6.8 | 6.98 | 54, 74 |
| Proportion of female in senior management | % | 12.4 | 12.8 | 12.3 | 74 |
| Technical staff as percentage of total employees | % | 29.7 | 29.60 | 54 | |
| Temporary staff in Mainland China | person | 10345 | 9882 | 54 | |
| Total number of employees | Person | 243380 | 244658 | 242891 | 54, 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 1.69 | 2.18 | 2.06 | 74 |
| Number of dismissed employees during the year | Person | 1458 | 2122 | 1686 | 74 |
| Number of dismissed female employees | Person | 531 | 753 | 603 | 74 |
| Number of dismissed male employees | Person | 927 | 1369 | 1083 | 74 |
| Number of employees who voluntarily resign | Person | 3939 | 3200 | 3321 | 74 |
| Number of female employees who voluntarily resigned | Person | 1424 | 1097 | 1258 | 74 |
| Number of male employees who voluntarily resigned | Person | 2515 | 2103 | 2063 | 74 |
| Turnover rate of domestic employees | % | 1.69 | 1.31 | 1.4 | 74 |
| Turnover rate of employees aged 30–50 | % | 0.94 | 0.94 | 1.34 | 74 |
| Turnover rate of employees aged below 30 | % | 6.23 | 4.23 | 6.98 | 74 |
| Turnover rate of employees aged over 50 | % | 0.10 | 0.35 | 0.72 | 74 |
| Turnover rate of female employees | % | 1.53 | 1.18 | 2.01 | 74 |
| Turnover rate of male employees | % | 1.67 | 1.39 | 2.09 | 74 |
| Turnover rate of oversea employees | % | 0.58 | 1.68 | 3.2 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participated in group-level labour and skills competitions | million employees | 1.01 | 54 | ||
| Number of general employees receiving training | thousand person-times | 5012 | 4693 | 54 | |
| Number of middle management receiving training | person-times | 214526 | 328463 | 54 | |
| Number of senior management receiving training | person-times | 9274 | 8537 | 54 | |
| Production safety training coverage rate | % | 100 | 100 | 100 | 75 |
| Production safety training sessions | Times | 119 | 131 | 169 | 75 |
| R&D investment | RMB billion | 13.23 | 14.38 | 15.12 | 74 |
| Training rate of female employees | % | 98.31 | 98.5 | 54 | |
| Training rate of general employees | % | 98.31 | 98.35 | 54 | |
| Training rate of male employees | % | 98.31 | 98.5 | 54 | |
| Training rate of middle management | % | 100 | 100 | 54 | |
| Training rate of senior management | % | 100 | 100 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for general employees | hours | 116 | 112 | 54 | |
| Average training hours for middle management | hours | 141 | 171 | 54 | |
| Average training hours for senior management | hours | 183 | 240 | 54 | |
| Average training hours of female employees | hour/person | 118 | 115 | 54 | |
| Average training hours of male employees | hour/person | 118 | 115 | 54 | |
| Input in employee training | RMB thousand | 340990 | 333320 | 464650 | 74 |
| Network college online learning person-time | Person | 4200 | 5004 | 5986 | 74 |
| Network college per capita learning hours | Hours | 2373 | 2465 | 2653 | 74 |
| Training hours per employee | Hours | 94 | 118 | 115 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint and report rate | Person-time/million users | 746.5 | 74 | ||
| Fixed Internet customer satisfaction | Points | 81.84 | 81.32 | 81.29 | 74 |
| Fixed line phone customer satisfaction | Points | 88.41 | 88.34 | 88.94 | 74 |
| Mobile business customer satisfaction | Points | 80.62 | 81.24 | 80.93 | 74 |
| Overall satisfaction | Points | 81.68 | 81.97 | 81.78 | 74 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of patent applied | Items | 2224 | 2672 | 4398 | 74 |
| Number of patents granted | Items | 1128 | 1666 | 2287 | 74 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total tax paid | RMB billion | 7.93 | 7.11 | 8.60 | 75 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Credit rating | Grade | AAA | AAA | AAA | 75 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees trained in compliance with laws and regulations | Thousand persons | 243 | 200 | 300 | 75 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Input to help and support employees suffered from difficulties | RMB thousand | 70220 | 81000 | 120000 | 74 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of registered volunteers | Units | 57550 | 89714 | 95734 | 75 |
| Total donations | RMB thousand | 2082 | 1045 | 1436 | 75 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| SOₓ Emissions | Tonnes | 20 | 2 | 0.1 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tonnes | 0.53 | 0.14 | 0.1 |
| Indirect Energy Emissions (Scope 2) | Million tonnes | 12.44 | 13.22 | 13.15 |
| Total GHG Emissions | Million tonnes | 12.97 | 13.4 | 13.25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | Thousand tonnes | 12.2 | 9.3 | 12.3 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | RMB billion | 0.456 | 0.63 | 0.655 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | Thousand tonnes of carbon dioxide equivalent | 360 | 120 | 1360 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | Kg of standard coal/TB | 3.7 | 2.4 | 2.3 |
| Diesel Fuel Consumption | Millions of litres | 20 | 11 | 9 |
| Fossil Fuel Consumption | Thousand tonnes of standard coal | 100 | 60 | 50 |
| Gasoline Consumption | Millions of litres | 37 | 40 | 29 |
| Natural Gas Consumption | Millions of m³ | 5.81 | 4.65 | 4.09 |
| Purchased Electricity | Billion kWh | 20.4 | 22.2 | 22.5 |
| Total Energy Consumption | Thousand tonnes of standard coal | 2700 | 2890 | 2920 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | tonnes | 16980000 | 16630000 | 14920000 |
| Water Consumption Intensity (By Revenue) | Tons/RMB Million | 51.65 | 50.72 | 40.04 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | Thousand tonnes of standard coal | 77 | 269 | 415 |
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB billion | 0.13 | 0.168 | 0.336 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees in Hong Kong | Person | 723 | 791 | |
| Number of Employees in Mainland China | Person | 243586 | 241735 | |
| Number of Employees in Overseas | Person | 349 | 365 | |
| Number of New Employees | Person | 12479 | 13260 | 9446 |
| Number of New Employees (Female) | Person | 4532 | 4792 | 3471 |
| Number of New Employees (Male) | Person | 7947 | 8468 | 5975 |
| Number of Temporary Workers | Person | 10345 | 9882 | |
| Number of Total Employees | Person | 243380 | 244658 | 242891 |
| Percentage of Employees Aged 30-50 | % | 67.9 | 64.74 | |
| Percentage of Employees Aged Above 50 | % | 17.7 | 18.37 | |
| Percentage of Employees Aged Below 30 | % | 14.4 | 16.89 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.94 | 0.94 | 1.34 |
| Turnover Rate of Employees Aged Above 50 | % | 0.1 | 0.35 | 0.72 |
| Turnover Rate of Employees Aged Below 30 | % | 6.23 | 4.23 | 6.98 |
| Turnover Rate of Employees in Mainland China | % | 1.69 | 1.31 | 1.4 |
| Turnover Rate of Employees in Overseas | % | 0.58 | 1.68 | 3.2 |
| Turnover Rate of Female Employees | % | 1.53 | 1.18 | 2.01 |
| Turnover Rate of Male Employees | % | 1.67 | 1.39 | 2.09 |
| Turnover Rate of Total Employees | % | 1.69 | 2.18 | 2.06 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 98.31 | 98.5 | |
| Percentage of Trained General Employees | % | 98.31 | 98.35 | |
| Percentage of Trained Male Employees | % | 98.31 | 98.5 | |
| Percentage of Trained Middle Management | % | 100 | 100 | |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours/person | None | 118 | 115 |
| Average Training Hours (General Employees) | Hours | 94 | 116 | 112 |
| Average Training Hours (Male) | Hours/person | None | 118 | 115 |
| Average Training Hours (Middle Management) | Hours | None | 141 | 171 |
| Average Training Hours (Senior Management) | Hours | None | 183 | 240 |
| Average Training Hours per Employee | Hours | 94 | 118 | 115 |
| Total Training Hours | Hours | 9966600 | 12334860 | 15880858 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Number of Customer Complaints | Person-time/million users | 746.5 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Patents Applied | Items | 2224 | 2672 | 4398 |
| Number of Patents Granted | Items | 1128 | 1666 | 2287 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 243000 | 200000 | 300000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Registered Volunteers | Units | 57550 | 89714 | 95734 |
| Total Public Welfare Donations | RMB thousand | 2082 | 1045 | 1436 |