2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides emissions | kg | 195.02 | 177.35 | 179.1 | 54 |
| Particulate matter emissions | kg | 26.24 | 23.86 | 24.09 | 54 |
| Sulphur dioxide emissions | kg | 19.88 | 18.08 | 18.25 | 54 |
| Waste paint solvent | tonnes | 1.77 | 1.08 | 1.01 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct greenhouse gas emissions | tonnes of carbon dioxide equivalent | 255.39 | 246.2 | 239.07 | 54 |
| Greenhouse gas emission intensity | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 14.57 | 12.93 | 12.79 | 54 |
| Indirect greenhouse gas emissions | tonnes of carbon dioxide equivalent | 59762.24 | 69559.17 | 81633.13 | 54 |
| Total greenhouse gas emissions | tonnes of carbon dioxide equivalent | 60017.62 | 69805.38 | 81872.2 | 54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste | tonnes | 4.44 | 2.35 | 4.65 | 56 |
| Hazardous waste intensity | tonnes/10000 m² | 0.000727 | 56 | ||
| Waste lamps | tonnes | 2.67 | 1.27 | 3.64 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste | tonnes | 53278 | 82827.9 | 89725.65 | 56 |
| Non-hazardous waste intensity | tonnes/10000 m² | 14.02 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Contracted GFA | million sq.m. | 77 | 6 | ||
| Electricity consumption | kWh | 102860995 | 119723186.05 | 143140672.23 | 57 |
| Integrated energy consumption | '000 kWh | 104115.77 | 120925.61 | 144312.94 | 57 |
| Liquefied petroleum gas consumption | kg | 3980 | 8013 | 5081 | 57 |
| Natural gas consumption | Nm³ | 110819 | 100782 | 101775 | 57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Integrated energy consumption intensity (per 10000 m² of property under management) | '000 kWh/10000 m² of property under management | 25.27 | 29.35 | 22.55 | 57 |
| Water consumption | m³ | 5730783 | 3605747.63 | 2394036.99 | 57 |
| Water consumption intensity (per m² of property under management) | m³/each m² of property under management | 0.14 | 0.07 | 0.04 | 57 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GFA under management | million sq.m. | 64 | 6 |
| Number of environmental employees | persons | 1087 | 34 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of comprehensive employees | persons | 5630 | 34 |
| Number of concierge employees | persons | 3726 | 34 |
| Number of customer service employees | persons | 1751 | 34 |
| Number of employees aged 30-50 | persons | 7041 | 34 |
| Number of employees aged over 50 | persons | 3853 | 34 |
| Number of employees aged under 30 | persons | 5543 | 34 |
| Number of engineering employees | persons | 2432 | 34 |
| Number of general staff employees | persons | 14305 | 34 |
| Number of junior management employees | persons | 1248 | 34 |
| Number of middle management employees | persons | 821 | 34 |
| Number of parking lot management employees | persons | 86 | 34 |
| Number of senior management employees | persons | 63 | 34 |
| Proportion of commercial properties | 67% | 6 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Operating income | million RMB | 3993.31 | 6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees who died at work | 3 | 7 | 2 | 46 | |
| Percentage of employees who died at work | % | 0.022% | 0.020% | 0.010% | 46 |
| Work injury rate | % | 0.34% | 46 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Work days lost due to work-related injuries | days | 1427 | 3150.25 | 3616.75 | 46 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of safety management employees | persons | 1725 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of female employees trained | 100% | 42 | |
| Percentage of general employees trained | 100% | 42 | |
| Percentage of male employees trained | 100% | 42 | |
| Percentage of middle managers trained | 100% | 42 | |
| Percentage of senior management trained | 100% | 42 | |
| Total number of female employees trained | 6745 | 42 | |
| Total number of general employees trained | 15553 | 42 | |
| Total number of male employees trained | 9692 | 42 | |
| Total number of middle managers trained | 821 | 42 | |
| Total number of senior management trained | 63 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average training hours per female employee (excluding senior management) | hours | 68.8 | 42 |
| Average training hours per general employee | hours | 66.3 | 42 |
| Average training hours per male employee (excluding senior management) | hours | 64.6 | 42 |
| Average training hours per middle manager | hours | 11 | 42 |
| Average training hours per senior management | hours | 5 | 42 |
| Investment in employee training per million revenue | RMB per million revenue | 994.05 | 42 |
| Total investment in employee training | million RMB | 3.97 | 42 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Business coverage (number of cities) | cities | 60 | 6 |
| Business coverage (number of countries) | countries | 2 | 6 |
| Number of new suppliers admitted | suppliers | 353 | 30 |
| Proportion of public properties | 15% | 6 | |
| Proportion of the GFA under management in other regions | 38% | 6 | |
| Proportion of the GFA under management in the Greater Bay Area | 38% | 6 | |
| Proportion of the GFA under management in the Yangtze River Delta Region | 24% | 6 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Audit rate of new suppliers | 100% | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Complaint closure rate | 100% | 23 | |
| Complaint rate of multi-customer segment projects | 0.4 | 23 | |
| Complaint response rate | 100% | 23 | |
| Number of complaints received via 400-hotline | 1618 | 23 | |
| Number of complaints recorded in FMC complaint record | 2058 | 23 | |
| Proportion of residential properties | 18% | 6 | |
| Satisfaction rate of complaint handling | 100% | 23 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of whistleblowing cases of fraud received | cases | 11 | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of whistleblowing cases of fraud investigated | cases | 6 | 11 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Anti-corruption training coverage rate for directors and supervisors | 100% | 11 | |
| Anti-corruption training coverage rate for employees | 50% | 11 | |
| Anti-corruption training coverage rate for management | 100% | 11 | |
| Number of anti-corruption training sessions for directors and supervisors | session | 1 | 11 |
| Number of anti-corruption training sessions for employees | sessions | 3349 | 11 |
| Number of anti-corruption training sessions for management | session | 1 | 11 |
| Number of employees participating in anti-corruption training | employees | 8285 | 11 |
| Total anti-corruption training hours | hours | 8285 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 26.24 | 23.86 | 24.09 |
| NOₓ Emissions | kg | 195.02 | 177.35 | 179.1 |
| SOₓ Emissions | kg | 19.88 | 18.08 | 18.25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of carbon dioxide equivalent | 255.39 | 246.2 | 239.07 |
| Indirect Energy Emissions (Scope 2) | tonnes of carbon dioxide equivalent | 59762.24 | 69559.17 | 81633.13 |
| Total GHG Emissions | tonnes of carbon dioxide equivalent | 60017.62 | 69805.38 | 81872.2 |
| Total GHG Emissions Intensity (By Area) | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 14.57 | 12.93 | 12.79 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 4.44 | 2.35 | 4.65 |
| Total Hazardous Waste Intensity (By Area) | tonnes/10000 m² | 0.000727 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 53278 | 82827.9 | 89725.65 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/10000 m² | 14.02 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| LPG Consumption | kg | 3980 | 8013 | 5081 |
| Natural Gas Consumption | Nm³ | 110819 | 100782 | 101775 |
| Purchased Electricity | kWh | 102860995 | 119723186.05 | 143140672.23 |
| Total Energy Consumption | kWh | 104115770 | 120925610 | 144312940 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | m³ | 5730783 | 3605747.63 | 2394036.99 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 7041 |
| Number of Employees Aged Above 50 | persons | 3853 |
| Number of Employees Aged Below 30 | persons | 5543 |
| Number of General Employees | persons | 14305 |
| Number of Junior Management Employees | persons | 1248 |
| Number of Middle Management Employees | persons | 821 |
| Number of Senior Management Employees | persons | 63 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 32.24 |
| Turnover Rate of Employees Aged Above 50 | % | 39.79 |
| Turnover Rate of Employees Aged Below 30 | % | 46.22 |
| Turnover Rate of Employees in Central China | % | 41.5 |
| Turnover Rate of Employees in East China | % | 37.95 |
| Turnover Rate of Employees in North China | % | 38.59 |
| Turnover Rate of Employees in Northeast China | % | 43.75 |
| Turnover Rate of Employees in Northwest China | % | 40.13 |
| Turnover Rate of Employees in Overseas | % | 17.48 |
| Turnover Rate of Employees in South China | % | 38.26 |
| Turnover Rate of Employees in Southwest China | % | 48.8 |
| Turnover Rate of Female Employees | % | 40.37 |
| Turnover Rate of Male Employees | % | 38.64 |
| Turnover Rate of Total Employees | % | 39.34 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 3 | 7 | 2 | |
| Number of Work-related Fatalities | 3 | 7 | 2 | |
| Work-related Fatalities Rate | % | 0.022 | 0.02 | 0.01 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 1427 | 3150.25 | 3616.75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 41.6 |
| Percentage of Trained General Employees | % | 94.3 |
| Percentage of Trained Male Employees | % | 58.4 |
| Percentage of Trained Middle Management | % | 5.3 |
| Percentage of Trained Senior Management | % | 0.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hours | 68.8 |
| Average Training Hours (General Employees) | hours | 66.3 |
| Average Training Hours (Male) | hours | 64.6 |
| Average Training Hours (Middle Management) | hours | 11 |
| Average Training Hours (Senior Management) | hours | 5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Total Suppliers | suppliers | 353 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 2058 | |
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
| Total Number of Customer Complaints | 2058 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 50 |
| Coverage of Anti-corruption Training for Employees | % | 50 |
| Number of Anti-corruption Training Session | sessions | 3351 |
| Number of Attendance for Anti-corruption Training | person-times | 8285 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 8285 |
| Total Hours of Anti-corruption Training | hours | 8285 |