2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GHG emission per capita (Scope 1, Scope 2) | Tons of CO2e/person | 0.47 | 99 |
| GHG emissions (Scope 1, Scope 2) | Tons of CO2e | 2530.03 | 99 |
| Greenhouse Gas Emissions (Scope 1, Scope 2) | Tons of CO2e | 2530.03 | 98 |
| Scope 3 Greenhouse Gas Emissions: Business Travel | Tons of CO2e | 655.27 | 98 |
| Scope 3 Greenhouse Gas Emissions: Capital Goods | Tons of CO2e | 36268.55 | 98 |
| Scope 3 Greenhouse Gas Emissions: Fuel-and Energy-Related Activities (not included in scope 1 or scope 2) | Tons of CO2e | 45.02 | 98 |
| Scope 3 Greenhouse Gas Emissions: Purchased Goods and Services | Tons of CO2e | 46296.91 | 98 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste | Tons | 0.1 | 99 |
| Hazardous waste generated per capita | Tons/person | 0.000019 | 99 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste | Tons | 676.13 | 99 |
| Non-hazardous waste generated by Beijing office buildings disposed of by type | % | 100 | 87 |
| Non-hazardous waste generated per capita | Tons/person | 0.13 | 99 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste collected by qualified recycling companies in all operating locations | % | 100 | 87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Energy consumption per capita | MWh/person | 0.83 | 99 |
| Network equipment procured with energy-saving and environmental protection certification (Energy Conservation and Emission Reduction) | % | 100 | 86 |
| Servers procured with energy-saving and environmental protection certification (Energy Conservation and Emission Reduction) | % | 100 | 86 |
| Total energy consumption | MWh | 4458.92 | 99 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 117087.56 | 99 |
| Water consumption per capita | m³/person | 21.9 | 99 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average annual PUE of leased data centers (Energy Conservation and Emission Reduction) | NA | 1.33 | 86 |
| Average annual Power Usage Effectiveness (PUE) of leased data centers in operation | 1.33 | 104 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hand-washing sinks in Beijing office buildings' self-constructed restrooms equipped with water-saving faucets (Water Conservation) | % | 100 | 86 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| FSC-certified printing papers applied in all operating locations | % | 100 | 87 | |
| MSCI ESG rating | A | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Companies guided in posting disability-friendly jobs | 56000 | 7 | |
| Disability-friendly jobs posted | 67000 | 7 | |
| Disabled job seekers enrolled on BOSS Zhipin platform | 421000 | 7 | |
| Job seeker user base - blue-collar users (percentage) | % | 32.9 | 7 |
| Job seeker user base - college students (percentage) | % | 15.7 | 7 |
| Job seeker user base - white-collar and gold-collar users (percentage) | % | 51.3 | 7 |
| Number of Campus Recruitment Ambassadors invited | ambassadors | 37 | 25 |
| Number of campus recruitment positions offered | positions | 16000 | 26 |
| Number of companies mobilized for specialized recruitment sessions | companies | 24000 | 25 |
| Number of companies participating in campus recruitment initiatives | companies | 20000 | 26 |
| Number of employees by employment type - Full-time | person | 5346 | 62 |
| Number of employees by employment type - Part-time | person | 89 | 62 |
| Number of full-time employees by age group - 30 and under | person | 4148 | 62 |
| Number of full-time employees by age group - 31 to 50 | person | 1195 | 62 |
| Number of full-time employees by age group - 51 and above | person | 3 | 62 |
| Number of full-time employees by ethnicity - Ethnic minority | person | 333 | 62 |
| Number of full-time employees by ethnicity - Non-ethnic minorities | person | 5013 | 62 |
| Number of full-time employees by gender - Female | person | 2559 | 62 |
| Number of full-time employees by gender - Male | person | 2787 | 62 |
| Number of full-time employees by geographic region - China's mainland | person | 5334 | 62 |
| Number of full-time employees by geographic region - Hong Kong, Macao, Taiwan and other countries and regions | person | 12 | 62 |
| Number of new employees by ethnicity - Ethnic minorities | person | 97 | 62 |
| Number of new employees by ethnicity - Non-ethnic minorities | person | 1314 | 62 |
| Number of new employees by gender - Female | person | 754 | 62 |
| Number of new employees by gender - Male | person | 657 | 62 |
| Number of positions mobilized for specialized recruitment sessions | positions | 78000 | 25 |
| Number of resume exchanges completed on the platform | billion | 1.5 | 8 |
| Number of resume exchanges in specialized recruitment sessions | resume exchanges | 760000 | 25 |
| Number of resumes brought in during 'China Youth Employment: Jobs for You' initiative | resumes | 60000 | 25 |
| Number of resumes received during 'Job Awaits for You' Employment Season non-profit activity | resumes | 70000 | 26 |
| Percentage of employees with disabilities | % | 0.97 | 63 |
| Percentage of ethnic minorities | % | 6.23 | 63 |
| Percentage of ethnic minorities in all managerial positions | % | 5.79 | 63 |
| Percentage of female employees | % | 47.87 | 63 |
| Percentage of female employees in all managerial positions | % | 41.87 | 63 |
| Percentage of female employees in junior managerial positions | % | 42.88 | 63 |
| Percentage of female employees in managerial positions in sales and marketing departments | % | 43.06 | 63 |
| Percentage of female employees in middle managerial positions | % | 35.48 | 63 |
| Percentage of female employees in senior managerial positions | % | 15.38 | 63 |
| Percentage of female employees in the R&D department | % | 22.88 | 63 |
| Production and research team employees | 1395 | 7 | |
| Total area of gyms established for employees | square meters | 1883 | 81 |
| Total number of employees | person | 5435 | 62 |
| Total number of new employees | person | 1411 | 62 |
| Verified job seekers | million | 166.8 | 7 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: 30 and under (full-time employees) | % | 30.89 | 83 |
| Employee turnover rate by age group: 31 to 50 (full-time employees) | % | 10.95 | 83 |
| Employee turnover rate by gender: Female (full-time employees) | % | 31.54 | 83 |
| Employee turnover rate by gender: Male (full-time employees) | % | 22.78 | 83 |
| Employee turnover rate by geographic region: China's mainland (full-time employees) | % | 27.27 | 83 |
| Employee turnover rate by geographic region: Hong Kong, Macao, Taiwan and other countries or regions (full-time employees) | % | 7.69 | 83 |
| Total employee turnover rate (full-time employees) | % | 27.24 | 83 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of workdays lost due to work-related injury incidents | 351.50 | 81 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Attendees in customer service personnel training sessions | attendees | 3385 | 49 |
| Number of college students reached in specialized recruitment sessions | million college students | 3.57 | 25 |
| Number of college students served in online job search during campus recruitment initiatives | college students | 1700000 | 26 |
| Number of employees participating in American Heart Association (AHA) first-aid training sessions | person | 100 | 81 |
| Number of group class activities carried out by PSCC | 151 | 82 | |
| Number of mutual achievements (exchange of resumes with intention between job seekers and recruiters) on platform | billion | 1.5 | 88 |
| Number of participants in PSCC group class activities | 46161 | 82 | |
| Number of people participating in discussion for job-seeking themed debate competitions | people | 1700000 | 26 |
| Percentage of employee feedback issues properly addressed | % | 100 | 82 |
| Percentage of employees trained | % | 100 | 77 |
| Percentage of employees trained by gender - Female | % | 100 | 77 |
| Percentage of employees trained by gender - Male | % | 100 | 77 |
| Percentage of employees trained by management level - Junior management | % | 100 | 77 |
| Percentage of employees trained by management level - Middle management | % | 100 | 77 |
| Percentage of employees trained by management level - Non-management | % | 100 | 77 |
| Percentage of employees trained by management level - Senior management | % | 100 | 77 |
| R&D expenses | billion RMB | 1.5 | 7 |
| Training courses for customer service personnel | courses | 48 | 49 |
| Training sessions for customer service personnel | sessions | 479 | 49 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average employee training hours | hour | 64.89 | 77 |
| Average training hours of employees - Junior management | hour | 52.74 | 77 |
| Average training hours of employees - Middle management | hour | 12.32 | 77 |
| Average training hours of employees - Non-management | hour | 67.70 | 77 |
| Average training hours of employees - Senior management | hour | 20.92 | 77 |
| Average training hours of employees by gender - Female | hour | 60.74 | 77 |
| Average training hours of employees by gender - Male | hour | 68.71 | 77 |
| R&D expenses increase compared to previous year | % | 30 | 7 |
| Total hours of offline group classes and team-building activities organized by PHCC | hours | 714 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers by region - Hong Kong, Macao, Taiwan and other countries or regions | Number | 16 | 102 |
| Number of suppliers by region - The Mainland of China | Number | 245 | 102 |
| Total number of suppliers | Number | 261 | 102 |
| Verified enterprise users | million | 24.5 | 7 |
| Verified enterprises | million | 13.3 | 7 |
| Verified enterprises that are small and medium-sized enterprises (percentage) | % | 87.3 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average number of chat messages occurring on the platform each month | billion | 4.8 | 88 |
| Customer service complaint handling time | business day | 1 | 7 |
| Customer service response time to complaints | hours | 2 | 7 |
| Product claims received from users | claims | 103 | 49 |
| Total number of service sessions | 64942 | 82 | |
| User service satisfaction rate | % | 97 | 7, 49 |
| Valid customer service complaints received | complaints | 269 | 49 |
| Year-on-year increase in monthly active users (MAU) | percent | 47.4 | 88 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Company's ranking in '2023 Top 100 Enterprises in China's Internet Enterprises' Comprehensive Competence' | rank | 20 | 5 |
| Copyright registrations | 96 | 7 | |
| Patents (including invention patents and design patents) | 95 | 7 | |
| Trademarks registered domestically and overseas | 612 | 7 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of times security awareness content was read by employees | times | 120000 | 41 |
| Volumes of security awareness content issued to employees | volumes | 53 | 41 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Cities with disability-friendly jobs posted | 358 | 7 | |
| Cumulative views across all platforms during 'Job Awaits for You' Employment Season non-profit activity | views | 35000000 | 26 |
| Increase in fitness class participation compared to 2022 | % | 55.2 | 82 |
| Number of cities covered during 'Job Awaits for You' Employment Season non-profit activity | cities | 136 | 26 |
| Number of cities covered in 'China Youth Employment: Jobs for You' initiative | cities | 120 | 25 |
| Number of graduates and job seekers reached during 'Future of Careers: Professional Mentors Arriving' Event | graduates and job seekers | 200000 | 26 |
| Number of job opportunities offered during 'Job Awaits for You' Employment Season non-profit activity | job opportunities | 10000 | 26 |
| Number of job positions provided in 'China Youth Employment: Jobs for You' initiative | job positions | over 10000 | 25 |
| Number of new media posts related to physical health released by PHCC | 67 | 82 | |
| Number of provinces covered in 'China Youth Employment: Jobs for You' initiative | provinces | 30 | 25 |
| Number of universities visited during 'Future of Careers: Professional Mentors Arriving' Event | universities | 10 | 26 |
| Number of universities with employment guidance and job posting promotions | universities | 18 | 25 |
| Potential reduction in paper resumes due to mutual achievements on platform | billion | 1.5 | 88 |
| Product optimization points formed from user requests | points | 80 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Increase in service sessions compared to 2022 | % | 134.1 | 82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Scope 3 GHG Emissions (Business Travel) | Tons of CO2e | 655.27 |
| Scope 3 GHG Emissions (Capital Goods) | Tons of CO2e | 36268.55 |
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | Tons of CO2e | 45.02 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | Tons of CO2e | 46296.91 |
| Total GHG Emissions | Tons of CO2e | 2530.03 |
| Total GHG Emissions Intensity (By Employee) | Tons of CO2e/person | 0.47 |
| Total Other Indirect Energy Emissions (Scope 3) | Tons of CO2e | 45.02 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | Tons | 0.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Disposed | Tons | 676.13 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tons/person | 0.13 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Area per Year) | kWh/(m2.a) | |
| Energy Consumption Intensity (By Employee) | MWh/person | 0.83 |
| Total Energy Consumption | MWh | 4458.92 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 117087.56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 1195 |
| Number of Employees Aged Above 50 | person | 3 |
| Number of Employees Aged Below 30 | person | 4148 |
| Number of Employees in Mainland China | person | 5334 |
| Number of Employees in Overseas | person | 12 |
| Number of Female Employees | person | 2559 |
| Number of Full-time Employees | person | 5346 |
| Number of Full-time Employees (Female) | person | 2559 |
| Number of Full-time Employees (Male) | person | 2787 |
| Number of Male Employees | person | 2787 |
| Number of New Employees | person | 1411 |
| Number of New Employees (Female) | person | 754 |
| Number of New Employees (Male) | person | 657 |
| Number of Part-time Employees | person | 89 |
| Number of Total Employees | person | 5435 |
| Percentage of Female Employees | % | 47.87 |
| Percentage of Full-time Employees | % | 98.36 |
| Percentage of Part-time Employees | % | 1.64 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.95 |
| Turnover Rate of Employees Aged Below 30 | % | 30.89 |
| Turnover Rate of Employees in Mainland China | % | 27.27 |
| Turnover Rate of Female Employees | % | 31.54 |
| Turnover Rate of Male Employees | % | 22.78 |
| Turnover Rate of Total Employees | % | 27.24 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | workdays | 351.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hour | 60.74 |
| Average Training Hours (General Employees) | hour | 67.7 |
| Average Training Hours (General Staff) | hour | 67.7 |
| Average Training Hours (Male) | hour | 68.71 |
| Average Training Hours (Middle Management) | hour | 12.32 |
| Average Training Hours (Senior Management) | hour | 20.92 |
| Average Training Hours per Employee | hour | 64.89 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Mainland China | Number | 245 |
| Number of Total Suppliers | Number | 261 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Products and Service Related Complaints | claims | 103 |
| Satisfaction Rate of Customer Complaint Handling | % | 97 |
| Total Number of Customer Complaints | complaints | 269 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Copyright registrations | 96 | |
| Number of Intellectual Property Rights Obtained by the Company | 803 | |
| Number of Patents Held | 95 | |
| Number of Trademark Registrations | 612 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Public Welfare Donations | RMB | 5568500 |