2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| CO2 equivalent emission | tonnes | 44.45 | 49.72 | 9 |
| CO2 equivalent emission from business air travel by employees | tonnes | 3.58 | 8.84 | 10 |
| CO2 equivalent emission from fresh water processing by government departments | tonnes | 0.044 | 10 | |
| CO2 equivalent emission from paper waste disposed at landfills — Hong Kong | tonnes | 0.94 | 0.66 | 10 |
| CO2 equivalent emission from sewage processing by government departments | tonnes | 0.041 | 10 | |
| GHG emissions (Scope 1, 2, and 3) total | tonnes | 49 | 59 | 9 |
| GHG intensity (tonnes per million Hong Kong dollars of revenue) | tonnes/million HKD revenue | 0.041 | 0.046 | 9 |
| Total GHG emissions | tonnes | 44.45 | 49.72 | 9 |
| Total GHG emissions (indirect, Scope 3) | tonnes | 4.61 | 9.5 | 10 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| General office waste produced — Incineration | Tonnes | 0.44 | 0.02 | 11 |
| General office waste produced — Landfill | Tonnes | 0.24 | 0.24 | 11 |
| General office waste produced — Landfill or Incineration | Tonnes | 6.16 | 0.51 | 11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| General office waste produced — Recycled waste | Tonnes | 0.02 | 0.01 | 11 |
| Medical or clinic waste intensity | Tonnes per million Hong Kong dollars of revenue | 0.002 | 0.004 | 11 |
| Medical or clinic waste produced | Tonnes | 0.28 | 0.49 | 11 |
| Non-hazardous waste intensity | Tonnes per million Hong Kong dollars of revenue | 0.06 | 0.01 | 11 |
| Total non-hazardous waste produced | Tonnes | 6.86 | 0.78 | 11 |
| Total paper waste disposed for Mainland China operation | tonnes | 0.05 | 10 | |
| Total paper waste disposed for Mainland China, Japan and Switzerland operation | tonnes | 0.13 | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity purchased for consumption | kWh in '000s | 56 | 60 | 15 |
| Total energy consumed | kWh in '000s | 56 | 60 | 15 |
| Total energy consumption intensity (per million Hong Kong dollars of revenue) | kWh in '000s/ per million Hong Kong dollars of revenue | 0.46 | 0.47 | 15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Annual third-party water consumed | Cubic meters | 217 | 127 | 16 |
| Water consumption intensity | Cubic meters per million Hong Kong dollars of revenue | 1.81 | 0.98 | 16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees by age group - 30 to 50 (Average number of people) | people | 60 | 36 | 25 |
| Number of employees by age group - 30 to 50 (Number of people as at 31 December) | people | 40 | 32 | 25 |
| Number of employees by age group - Below 30 (Average number of people) | people | 47 | 35 | 25 |
| Number of employees by age group - Below 30 (Number of people as at 31 December) | people | 49 | 20 | 25 |
| Number of employees by age group - Over 50 (Average number of people) | people | 10 | 6 | 25 |
| Number of employees by age group - Over 50 (Number of people as at 31 December) | people | 8 | 5 | 25 |
| Number of employees by employment type - Contractors (Average number of people) | people | 3 | 9 | 25 |
| Number of employees by employment type - Contractors (Number of people as at 31 December) | people | 6 | 12 | 25 |
| Number of employees by employment type - Full-time (Average number of people) | people | 109 | 65 | 25 |
| Number of employees by employment type - Full-time (Number of people as at 31 December) | people | 86 | 44 | 25 |
| Number of employees by employment type - Part-time (Average number of people) | people | 5 | 3 | 25 |
| Number of employees by employment type - Part-time (Number of people as at 31 December) | people | 5 | 1 | 25 |
| Number of employees by gender - Female (Average number of people) | people | 68 | 37 | 25 |
| Number of employees by gender - Female (Number of people as at 31 December) | people | 43 | 31 | 25 |
| Number of employees by gender - Male (Average number of people) | people | 49 | 40 | 25 |
| Number of employees by gender - Male (Number of people as at 31 December) | people | 54 | 26 | 25 |
| Number of employees by geographical region - Hong Kong (Average number of people) | people | 12 | 13 | 25 |
| Number of employees by geographical region - Hong Kong (Number of people as at 31 December) | people | 13 | 12 | 25 |
| Number of employees by geographical region - Japan (Average number of people) | people | 1 | 25 | |
| Number of employees by geographical region - Mainland China (Average number of people) | people | 97 | 59 | 25 |
| Number of employees by geographical region - Mainland China (Number of people as at 31 December) | people | 78 | 40 | 25 |
| Number of employees by geographical region - Switzerland (Average number of people) | people | 7 | 5 | 25 |
| Number of employees by geographical region - Switzerland (Number of people as at 31 December) | people | 6 | 5 | 25 |
| Number of employees by level - Middle management (Average number of people) | people | 20 | 14 | 25 |
| Number of employees by level - Middle management (Number of people as at 31 December) | people | 18 | 10 | 25 |
| Number of employees by level - Others (Average number of people) | people | 79 | 47 | 25 |
| Number of employees by level - Others (Number of people as at 31 December) | people | 61 | 32 | 25 |
| Number of employees by level - Senior management (Average number of people) | people | 18 | 16 | 25 |
| Number of employees by level - Senior management (Number of people as at 31 December) | people | 18 | 15 | 25 |
| Total number of all employee headcount under a direct employment relationship | people | 117 | 77 | 31, 32 |
| Total number of all employee headcount under a direct employment relationship (Average number of people) | people | 117 | 77 | 25 |
| Total number of all employee headcount under a direct employment relationship (Number of people as at 31 December) | people | 97 | 57 | 25 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover by age group - 30 to 50 | Number of people, Percent | 49 | 15 | 26 |
| Employee turnover by age group - Below 30 | Number of people, Percent | 9 | 83 | 26 |
| Employee turnover by age group - Over 50 | Number of people, Percent | 5 | 117 | 26 |
| Employee turnover by gender - Female | Number of people, Percent | 52 | 62 | 26 |
| Employee turnover by gender - Male | Number of people, Percent | 12 | 70 | 26 |
| Employee turnover by geographical region - Hong Kong | Number of people, Percent | 1 | 8 | 26 |
| Employee turnover by geographical region - Mainland China | Number of people, Percent | 54 | 80 | 26 |
| Employee turnover by geographical region - Others | Number of people, Percent | 5 | 3 | 26 |
| Total employee turnover | Number of people, Percent | 58 | 66 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of female employees who took part in training | people | 19 | 11 | 31 |
| Number of male employees who took part in training | people | 25 | 19 | 31 |
| Number of middle management employees who took part in training | people | 3 | 14 | 31 |
| Number of other employees who took part in training | people | 40 | 8 | 31 |
| Number of senior management employees who took part in training | people | 1 | 8 | 31 |
| Percentage of female employees who took part in training | percent | 43 | 37 | 31 |
| Percentage of middle management employees who took part in training | percent | 7 | 46 | 31 |
| Percentage of other employees who took part in training | percent | 91 | 27 | 31 |
| Percentage of senior management employees who took part in training | percent | 2 | 27 | 31 |
| Total number of employees who took part in training | people, percent | 38 | 39 | 31 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average number of training hours that employees participated in | hours per employee | 0.6 | 1.3 | 32 |
| Average number of training hours that employees participated in - Female | hours per employee | 0.5 | 1 | 32 |
| Average number of training hours that employees participated in - Male | hours per employee | 0.7 | 1.6 | 32 |
| Average number of training hours that employees participated in - Middle management | hours per employee | 0.4 | 3.9 | 32 |
| Average number of training hours that employees participated in - Others | hours per employee | 0.8 | 0.5 | 32 |
| Average number of training hours that employees participated in - Senior management | hours per employee | 0.2 | 1.1 | 32 |
| Percentage of male employees who took part in training | percent | 57 | 63 | 31 |
| Total number of training hours that employees participated in | hours | 72 | 98 | 32 |
| Total number of training hours that employees participated in - Female | hours | 36 | 36 | 32 |
| Total number of training hours that employees participated in - Male | hours | 36 | 62 | 32 |
| Total number of training hours that employees participated in - Middle management | hours | 8 | 55 | 32 |
| Total number of training hours that employees participated in - Others | hours | 60 | 25 | 32 |
| Total number of training hours that employees participated in - Senior management | hours | 4 | 18 | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of complaints received | Number of cases | 191 | 89 | 41 |
| Number of complaints resolved | Number of cases | 191 | 89 | 41 |
| Number of complaints responded | Number of cases | 191 | 89 | 41 |
| Resolution rate | Percent | 100 | 100 | 41 |
| Response rate | Percent | 100 | 100 | 41 |
| Response time | Days | 3 | 3 | 41 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Scope 3 GHG Emissions (Business Travel) | tonnes | 3.58 | 8.84 |
| Scope 3 GHG Emissions (Waste Generated in Operations) | tonnes | 0.94 | 0.66 |
| Total GHG Emissions | tonnes | 44.45 | 49.72 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/million HKD revenue | 0.041 | 0.046 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 4.61 | 9.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonnes | 0.02 | 0.01 |
| Non-Hazardous Waste Disposed | Tonnes | 6.86 | 0.78 |
| Non-Hazardous Waste Recycled | Tonnes | 0.02 | 0.01 |
| Paper Waste | tonnes | 0.13 | 0.05 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonnes per million Hong Kong dollars of revenue | 0.06 | 0.01 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target GHG Emissions Reduction Percentage Compared to Last Year | percent |
| Target Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | percent |
| Target Scope 3 Emissions Reduction Percentage Compared to Last Year | percent |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh/per million Hong Kong dollars of revenue | 460 | 470 |
| Grid Electricity Consumption | kWh | 56000 | 60000 |
| Purchased Electricity | kWh | 56000 | 60000 |
| Total Energy Consumption | kWh | 56000 | 60000 |
| Total Indirect Energy Consumption | kWh | 56000 | 60000 |
| Total Purchased Energy | kWh | 56000 | 60000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Third Party Water Consumption | Cubic meters | 217 | 127 |
| Water Consumption Intensity (By Revenue) | Cubic meters per million Hong Kong dollars of revenue | 1.81 | 0.98 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Contractors | people | 3 | 9 |
| Number of Employees Aged 30-50 | people | 60 | 36 |
| Number of Employees Aged Above 50 | people | 10 | 6 |
| Number of Employees Aged Below 30 | people | 47 | 35 |
| Number of Employees in Hong Kong | people | 12 | 13 |
| Number of Employees in Mainland China | people | 97 | 59 |
| Number of Employees in Switzerland | people | 7 | 5 |
| Number of Female Employees | people | 68 | 37 |
| Number of Full-time Employees | people | 109 | 65 |
| Number of Male Employees | people | 49 | 40 |
| Number of Middle Management Employees | people | 20 | 14 |
| Number of Part-time Employees | people | 5 | 3 |
| Number of Senior Management Employees | people | 18 | 16 |
| Number of Total Employees | people | 117 | 77 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percent | 82 | 42 |
| Turnover Rate of Employees Aged Above 50 | Percent | 50 | 117 |
| Turnover Rate of Employees Aged Below 30 | Percent | 9 | 83 |
| Turnover Rate of Employees in Hong Kong | Percent | 8 | 8 |
| Turnover Rate of Employees in Mainland China | Percent | 54 | 80 |
| Turnover Rate of Female Employees | Percent | 76 | 62 |
| Turnover Rate of Male Employees | Percent | 12 | 70 |
| Turnover Rate of Total Employees | Percent | 50 | 66 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | percent | 38 | 39 |
| Percentage of Trained Female Employees | percent | 43 | 37 |
| Percentage of Trained General Employees | percent | 91 | 27 |
| Percentage of Trained Middle Management | percent | 7 | 46 |
| Percentage of Trained Senior Management | percent | 2 | 27 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours per employee | 0.5 | 1 |
| Average Training Hours (General Employees) | hours per employee | 0.8 | 0.5 |
| Average Training Hours (Male) | hours per employee | 0.7 | 1.6 |
| Average Training Hours (Middle Management) | hours per employee | 0.4 | 3.9 |
| Average Training Hours (Senior Management) | hours per employee | 0.2 | 1.1 |
| Average Training Hours per Employee | hours per employee | 0.6 | 1.3 |
| Total Training Hours | hours | 72 | 98 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | Percent | -53.4 | |
| Complaints Handling Rate | Percent | 100 | 100 |
| Number of Complaints Dealt with | Number of cases | 191 | 89 |
| Total Number of Customer Complaints | Number of cases | 191 | 89 |