2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct emissions (Scope 1) (tonne of CO2 equivalent) | tonne of CO2 equivalent | 343.48 | 253.53 | 52 |
| Direct emissions (Scope 1) Diesel | tonne of CO2 equivalent | 21.78 | 52 | |
| Direct emissions (Scope 1) Petrol | tonne of CO2 equivalent | 343.48 | 231.75 | 52 |
| Greenhouse gas emissions intensity (tonne of CO2 equivalent/person) | tonne of CO2 equivalent/person | 0.37 | 0.25 | 52 |
| Greenhouse gas emissions intensity (tonne of CO2 equivalent/sq. m.) | tonne of CO2 equivalent/sq. m. | 0.06 | 0.06 | 52 |
| Indirect emissions (Scope 2) (tonne of CO2 equivalent) | tonne of CO2 equivalent | 416.56 | 424.62 | 52 |
| Indirect emissions (Scope 2) Purchased electricity | tonne of CO2 equivalent | 416.56 | 424.62 | 52 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | tonne of CO2 equivalent | 760.04 | 678.14 | 52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste (tonne) | tonne | 0.18 | 0.27 | 52 |
| Per capita hazardous waste generation (tonne/person) | tonne/person | 0.00009 | 0.0001 | 52 |
| Waste fluorescent tubes | 0.02 | 0.01 | 52 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste (tonne) | tonne | 40.36 | 38.13 | 52 |
| Per capita non-hazardous waste generation (tonne/person) | tonne/person | 0.02 | 0.01 | 52 |
| Waste toner cartridges | 0.16 | 0.26 | 52 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Achievement of all environmental targets | achieved | 57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Diesel (MWh) | MWh | 80.37 | 54 | |
| Direct energy consumption (MWh) | MWh | 1342.02 | 985.86 | 54 |
| Electricity (MWh) | MWh | 671.09 | 690.68 | 54 |
| Energy consumption intensity (MWh/person) | MWh/person | 0.98 | 0.62 | 54 |
| Energy consumption intensity (MWh/sq. m.) | MWh/sq. m. | 0.17 | 0.15 | 54 |
| Indirect energy consumption (MWh) | MWh | 671.09 | 690.68 | 54 |
| Petrol (MWh) | MWh | 1342.02 | 905.49 | 54 |
| Total energy consumption (MWh) | MWh | 2013.11 | 1676.54 | 54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Per capita water consumption (tonne/person) | tonne/person | 2.04 | 1.56 | 54 |
| Water consumption (tonne) | tonne | 4196.47 | 4188.99 | 54 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Packaging materials (tonne) | tonne | 56.89 | 35.18 | 54 |
| Use of paper for printing (tonne) | tonne | 8.29 | 6.99 | 54 |
| Use of wrapping materials per 10000 mobile handsets sold (tonne/10000 set) | tonne/10000 set | 0.14 | 0.09 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees 30-40 years old | person | 1200 | 1100 | 35 |
| Number of employees 40 (inclusive) - 50 years old | person | 550 | 467 | 35 |
| Number of employees 50 years old or above | person | 90 | 87 | 35 |
| Number of employees by employment type (Employment contract) | person | 2683 | 2429 | 34 |
| Number of employees by employment type (Labour dispatch) | person | 287 | 260 | 34 |
| Number of employees by gender (Female) | person | 1230 | 1045 | 34 |
| Number of employees by gender (Male) | person | 1740 | 1644 | 34 |
| Number of employees in Mainland China | person | 2854 | 2685 | 35 |
| Number of employees in middle management | person | 91 | 81 | 35 |
| Number of employees in senior management | person | 12 | 12 | 35 |
| Number of employees overseas | person | 116 | 4 | 35 |
| Number of employees under 30 years old | person | 1130 | 1035 | 35 |
| Number of employees with Associate's degree or below | person | 525 | 451 | 35 |
| Number of employees with Bachelor's degree | person | 2392 | 2186 | 35 |
| Number of employees with Master's degree or above | person | 53 | 52 | 35 |
| Number of grassroots employees | person | 2867 | 2596 | 35 |
| Total number of employees | person | 2689 | 34 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 30-40 years old | % | 36 | 9 | 36 |
| Employee turnover rate by age group - 40 (inclusive) - 50 years old | % | 39 | 16 | 36 |
| Employee turnover rate by age group - 50 years old or above | % | 9 | 3 | 36 |
| Employee turnover rate by age group - Under 30 years old | % | 14 | 12 | 36 |
| Employee turnover rate by gender - Female | % | 21 | 9 | 36 |
| Employee turnover rate by gender - Male | % | 15 | 12 | 36 |
| Employee turnover rate by geographical region - Mainland China | % | 18 | 6 | 36 |
| Employee turnover rate by geographical region - Overseas | % | 3 | 97 | 36 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by gender (Female) | % | 80 | 80.5 | 44 |
| Percentage of employees trained by gender (Male) | % | 90 | 90.5 | 44 |
| Percentage of employees trained by rank (Grassroots employees) | % | 85 | 85.8 | 44 |
| Percentage of employees trained by rank (Middle management) | % | 100 | 100 | 44 |
| Percentage of employees trained by rank (Senior management) | % | 100 | 100 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by gender (Female) | hours | 45.1 | 45.2 | 44 |
| Average training hours completed per employee by gender (Male) | hours | 39.5 | 39.6 | 44 |
| Average training hours completed per employee by rank (Grassroots employees) | hours | 43.1 | 43.4 | 44 |
| Average training hours completed per employee by rank (Middle management) | hours | 40.3 | 41 | 44 |
| Average training hours completed per employee by rank (Senior management) | hours | 30.1 | 32.1 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Major Suppliers - Central Southern China | 531 | 30 | |
| Number of Major Suppliers - Eastern China | 561 | 30 | |
| Number of Major Suppliers - Northeastern China | 76 | 30 | |
| Number of Major Suppliers - Northern China | 398 | 30 | |
| Number of Major Suppliers - Northwestern China | 74 | 30 | |
| Number of Major Suppliers - Southwestern China | 153 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Complaint settlement rate | % | 100% | 28 |
| Consumer satisfaction rate | % | 100% | 28 |
| Number of calls received by headquarters' 400 call centre | calls | 11604 | 28 |
| Number of complaints received by headquarters' 400 call centre | complaints | 46 | 28 |
| Number of valid complaints received by headquarters' 400 call centre | complaints | 37 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne of CO2 equivalent | 343.48 | 253.53 |
| GHG Emissions from Purchased Electricity | tonne of CO2 equivalent | 416.56 | 424.62 |
| Indirect Energy Emissions (Scope 2) | tonne of CO2 equivalent | 416.56 | 424.62 |
| Total GHG Emissions | tonne of CO2 equivalent | 760.04 | 678.14 |
| Total GHG Emissions Intensity (By Area) | tonne of CO2 equivalent/sq. m. | 0.06 | 0.06 |
| Total GHG Emissions Intensity (By Employee) | tonne of CO2 equivalent/person | 0.37 | 0.25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | tonne | 0.18 | 0.27 |
| Total Hazardous Waste Intensity (By Employee) | tonne/person | 0.00009 | 0.0001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonne | 40.36 | 38.13 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonne/person | 0.02 | 0.01 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Plastic Waste Reduction Percentage Compared to Last Year | percent |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 80.37 | |
| Energy Consumption Intensity (By Area) | MWh/sq. m. | 0.17 | 0.15 |
| Energy Consumption Intensity (By Employee) | MWh/person | 0.98 | 0.62 |
| Gasoline Consumption | MWh | 1342.02 | 905.49 |
| Purchased Electricity | MWh | 671.09 | 690.68 |
| Total Direct Energy Consumption | MWh | 1342.02 | 985.86 |
| Total Energy Consumption | MWh | 2013.11 | 1676.54 |
| Total Indirect Energy Consumption | MWh | 671.09 | 690.68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | tonne | 4196.47 | 4188.99 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonne | 8.29 | 6.99 |
| Packaging Material Intensity (By Unit Product) | tonne/10000 set | 0.14 | 0.09 |
| Packaging Materials Consumed | tonne | 56.89 | 35.18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 2392 | 2186 |
| Number of Below Junior College Employees | person | 525 | 451 |
| Number of Employees Aged 30-50 | person | 1750 | 1567 |
| Number of Employees Aged Above 50 | person | 90 | 87 |
| Number of Employees Aged Below 30 | person | 1130 | 1035 |
| Number of Employees in Mainland China | person | 2854 | 2685 |
| Number of Employees in Overseas | person | 116 | 4 |
| Number of Female Employees | person | 1230 | 1045 |
| Number of Male Employees | person | 1740 | 1644 |
| Number of Master's Degree Employees | person | 53 | 52 |
| Number of Middle Management Employees | person | 91 | 81 |
| Number of Senior Management Employees | person | 12 | 12 |
| Number of Total Employees | person | 2970 | 2689 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 75 | 25 |
| Turnover Rate of Employees Aged Above 50 | % | 9 | 3 |
| Turnover Rate of Employees Aged Below 30 | % | 14 | 12 |
| Turnover Rate of Employees in Mainland China | % | 18 | 6 |
| Turnover Rate of Employees in Overseas | % | 3 | 97 |
| Turnover Rate of Female Employees | % | 21 | 9 |
| Turnover Rate of Male Employees | % | 15 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 80 | 80.5 |
| Percentage of Trained General Employees | % | 85 | 85.8 |
| Percentage of Trained Male Employees | % | 90 | 90.5 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 45.1 | 45.2 |
| Average Training Hours (General Staff) | hours | 43.1 | 43.4 |
| Average Training Hours (Male) | hours | 39.5 | 39.6 |
| Average Training Hours (Middle Management) | hours | 40.3 | 41 |
| Average Training Hours (Senior Management) | hours | 30.1 | 32.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Central China | 531 | |
| Number of Suppliers in East China | 561 | |
| Number of Suppliers in North China | 398 | |
| Number of Suppliers in Northeast China | 76 | |
| Number of Suppliers in Northwest China | 74 | |
| Number of Suppliers in Southwest China | 153 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
| Total Number of Customer Complaints | complaints | 46 |