2023 Corporate Social Responsibility Report (Environmental, Social and Governance Report)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions per capita | Tonnes CO2/person | 0.01 | 0.01 | 0.01 | 41 |
| Direct greenhouse gas emissions | 10000 tons of CO2 | 0.007 | 0.008 | 0.007 | 41 |
| GHG emissions per capita | Tonnes CO2/person | 4.54 | 4.14 | 4.66 | 42 |
| Indirect GHG emissions | 10000 tons of CO2 | 2.86 | 2.39 | 2.65 | 42 |
| Indirect GHG emissions per capita | Tonnes CO2/person | 4.53 | 4.13 | 4.65 | 42 |
| Total GHG emissions | 10000 tons of CO2 | 2.87 | 2.4 | 2.66 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of buses | litre | 7660.8 | 10163.9 | 9015.01 | 41 |
| Gasoline consumption of buses | litre | 23777 | 24720 | 20199 | 41 |
| Number of smart devices in use | 319 | 391 | 557 | 39 | |
| Purchased electricity | kWh | 48922741 | 40894588 | 46591287 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita consumption of communal water at the office | Tonnes/person | 36.84 | 49.51 | 20.51 | 41 |
| Utility water consumption | tons | 232078 | 285895 | 117259 | 41 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Yearly growth in the number of green businesses supported | 3 | 14 | 7 | 41 | |
| Yearly growth rate of the balance of loans for green enterprises | % | 20.35 | 24.7 | 35.49 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees aged 30-50 | Persons | 5491 | 5455 | 5422 | 40 |
| Number of employees in Dongguan where the head office is located | Persons | 5624 | 5725 | 5666 | 40 |
| Number of employees in cities other than Dongguan in the province | Persons | 2274 | 2225 | 2199 | 40 |
| Number of employees outside the province | Persons | 64 | 59 | 59 | 40 |
| Number of employees over 50 | Persons | 803 | 874 | 838 | 40 |
| Number of employees under 30 | Persons | 1668 | 1680 | 1664 | 40 |
| Number of female employees | Persons | 3230 | 3293 | 3261 | 40 |
| Number of full-time employees | Persons | 7962 | 8009 | 7924 | 40 |
| Number of general staffs | Persons | 5542 | 41 | ||
| Number of male employees | Persons | 4732 | 4716 | 4663 | 40 |
| Number of middle managements | Persons | 166 | 41 | ||
| Number of senior managements | Persons | 8 | 41 | ||
| Proportion of employees aged 30-50 | % | 68.97 | 68.11 | 68.43 | 40 |
| Proportion of employees in Dongguan where the head office is located | % | 70.64 | 71.48 | 71.5 | 40 |
| Proportion of employees in cities other than Dongguan in the province | % | 28.56 | 27.78 | 27.75 | 40 |
| Proportion of employees outside the province | % | 0.8 | 0.74 | 0.75 | 40 |
| Proportion of employees over 50 years old | % | 10.09 | 10.91 | 10.58 | 40 |
| Proportion of employees under 30 | % | 20.95 | 20.98 | 21 | 40 |
| Proportion of female employees | % | 40.57 | 41.12 | 41.15 | 40 |
| Proportion of full-time employees | % | 100 | 100 | 100 | 40 |
| Proportion of male employees | % | 59.43 | 58.88 | 58.85 | 40 |
| ROE | % | 12.87 | 11.72 | 9.61 | 39 |
| Total assets | RMB billion | 593.361 | 657.69 | 708.854 | 39 |
| Total employees of the Group | Persons | 7962 | 8009 | 7924 | 40 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Female employee turnover rate | % | 2.24 | 1.59 | 2.23 | 40 |
| Male employee turnover rate | % | 1.73 | 1.99 | 1.62 | 40 |
| Number of employees over 50 years that left compared with the previous year | Persons | 4 | 4 | 5 | 40 |
| Number of employees under 30-50 years that left compared with the previous year | Persons | 79 | 87 | 64 | 40 |
| The number of employees under 30 years that left compared with the previous year | Persons | 71 | 55 | 80 | 40 |
| Turnover rate of employee in other regions of the province | % | 2.98 | 2.62 | 3.07 | 40 |
| Turnover rate of employees in Dongguan where the head office is located | % | 1.42 | 1.48 | 1.37 | 40 |
| Turnover rate of employees outside the province | % | 8.96 | 11.38 | 5.04 | 40 |
| Turnover rate of employees over 50 | % | 0.48 | 0.48 | 0.58 | 40 |
| Turnover rate of employees under 30 | % | 3.95 | 3.29 | 4.78 | 40 |
| Turnover rate of employees under 30-50 years old | % | 1.46 | 1.59 | 1.18 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Death toll due to work | Persons | 1 | 40 | |
| Proportion of work-related deaths | % | 0.01 | 40 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work injury | 376 | 630 | 563 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of trained female employees | Persons | 2306 | 41 |
| Number of trained general staffs | Persons | 5542 | 41 |
| Number of trained male employees | Persons | 3410 | 41 |
| Number of trained middle managements | Persons | 166 | 41 |
| Number of trained senior Management | Persons | 8 | 41 |
| Percentage of total trained employees | % | 100 | 41 |
| Percentage of trained female staff | % | 100 | 41 |
| Percentage of trained male staff | % | 100 | 41 |
| Proportion of trained general staffs | % | 100 | 41 |
| Proportion of trained middle management | % | 100 | 41 |
| Proportion of trained senior management | % | 100 | 41 |
| Total number of trained employees | Persons | 5716 | 41 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average number of training hours for all employees | Hours | 54.86 | 41 |
| Average training hours for female employees | Hours | 58.54 | 41 |
| Average training hours for general staffs | Hours | 54.42 | 41 |
| Average training hours for male employees | Hours | 52.37 | 41 |
| Average training hours for middle management | Hours | 90.49 | 41 |
| Average training hours for senior management | Hours | 52.8 | 41 |
| Hours of training for general staffs | Hours | 301602.11 | 41 |
| Number of training hours for middle management | Hours | 11257.45 | 41 |
| Number of training hours for senior management | Hours | 723.91 | 41 |
| Total Training hours for female employees | Hours | 135002.98 | 41 |
| Total Training hours for male employees | Hours | 178580.49 | 41 |
| Total training hours for all employees | Hours | 313583.47 | 41 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Agriculture-related loan balance | RMB billion | 32.277 | 33.999 | 38.536 | 39 |
| Balance of individual business loans | RMB billion | 0.533 | 0.421 | 0.667 | 39 |
| Balance of loans to support green enterprises | RMB billion | 7.334 | 9.146 | 12.392 | 41 |
| Green Credit Balance | RMB billion | 7.334 | 9.923 | 13.047 | 41 |
| Growth rate of credit supply for small, medium-sized, and micro enterprises | % | 15.12 | 10.65 | 10.02 | 39 |
| Number of suppliers by region Out Guangdong Province | 143 | 159 | 195 | 39 | |
| Number of suppliers by region Within the Province | 472 | 504 | 431 | 39 | |
| Total number of suppliers | 615 | 663 | 626 | 39 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of POS machines in operation | 14634 | 15164 | 10966 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Customer Complaint Settlement Rate | % | 100 | 100 | 100 | 40 |
| Increase in agricultural loan balance compared with the last reporting period | RMB billion | 3.447 | 1.722 | 4.538 | 39 |
| Increased amount of individual business loans | % | 1.09 | 2.09 | 3.63 | 40 |
| Number of ATMs in operation | 1072 | 851 | 787 | 39 | |
| Number of Mobile Banking clients | 3425912 | 4089700 | 4599891 | 39 | |
| Number of WeChat Banking clients | 911194 | 1123551 | 1378534 | 39 | |
| Number of clients of SMEs | 23132 | 23608 | 23840 | 39 | |
| Number of customer complaints accepted | Number of complaints | 782 | 1087 | 1316 | 40 |
| Number of e-banking clients | 5004864 | 5906721 | 6690921 | 39 | |
| Number of online banking clients | 667758 | 693470 | 711666 | 39 | |
| Proportion of complaint by business categories - Credit card business | % | 13.3 | 16.83 | 28.12 | 40 |
| Proportion of complaint by business categories - Debit card business | % | 29.28 | 36.8 | 30.24 | 40 |
| Proportion of complaint by business categories - Loan business | % | 26.85 | 27.41 | 29.93 | 40 |
| Proportion of complaint by business categories - RMB savings business | % | 17.27 | 9.94 | 5.78 | 40 |
| Proportion of complaint by business categories - Wealth management, payment settlement, intermediate business, others | % | 13.3 | 9.02 | 5.93 | 40 |
| Proportion of complaints distributed by district - Dongguan | % | 99.48 | 98.53 | 99.39 | 40 |
| Proportion of complaints distributed by district - Guangzhou | % | 0.28 | 0.28 | 40 | |
| Proportion of complaints distributed by district - Huizhou | % | 0.13 | 0.92 | 0.38 | 40 |
| Proportion of complaints distributed by district - Qingyuan | % | 0.26 | 0.18 | 0.15 | 40 |
| Proportion of complaints distributed by district - Zhuhai | % | 0.13 | 0.09 | 0.09 | 40 |
| Total number of transactions | 10000 | 57257 | 58205 | 67136 | 39 |
| Total number of transactions through e-banking | 10000 | 55641 | 56867 | 65975 | 39 |
| Total number of transactions through mobile banking | 10000 | 2207 | 2192 | 2316 | 39 |
| Total number of transactions through online banking | 10000 | 1276 | 1257 | 1297 | 39 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| E-banking substitution (diversion) rate | % | 97.18 | 97.7 | 98.27 | 39 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 16.29 | 15.98 | 15.85 | 39 |
| Provision coverage | % | 375.34 | 373.83 | 308.3 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption training | trainings | 1 | 1 | 1 | 39 |
| Number of person-time participated in anti-corruption training | Person-time | 5670 | 5775 | 5716 | 39 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Business income | RMB billion | 12.996 | 13.236 | 13.26 | 39 |
| Inclusive Small and Micro Enterprise Loan Balance | RMB billion | 26.6 | 32.973 | 40.474 | 39 |
| Number of Green Businesses Supported | 65 | 79 | 86 | 41 | |
| Proportion of loan balance provided to medium and micro enterprises in total loan balance of the Bank | % | 58.37 | 62.84 | 64.74 | 39 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of recipients from individual business loans | 2414 | 1473 | 2292 | 40 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 10000 tons of CO2 | 0.007 | 0.008 | 0.007 |
| Indirect Energy Emissions (Scope 2) | 10000 tons of CO2 | 2.86 | 2.39 | 2.65 |
| Total GHG Emissions | 10000 tons of CO2 | 2.87 | 2.4 | 2.66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | litre | 7660.8 | 10163.9 | 9015.01 |
| Gasoline Consumption | litre | 23777 | 24720 | 20199 |
| Purchased Electricity | kWh | 48922741 | 40894588 | 46591287 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | tons | 232078 | 285895 | 117259 |
| Water Consumption in Office | Tonnes/person | 36.84 | 49.51 | 20.51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 5491 | 5455 | 5422 |
| Number of Employees Aged Above 50 | Persons | 803 | 874 | 838 |
| Number of Employees Aged Below 30 | Persons | 1668 | 1680 | 1664 |
| Number of Female Employees | Persons | 3230 | 3293 | 3261 |
| Number of Full-time Employees | Persons | 7962 | 8009 | 7924 |
| Number of Male Employees | Persons | 4732 | 4716 | 4663 |
| Number of Total Employees | Persons | 7962 | 8009 | 7924 |
| Percentage of Employees Aged 30-50 | % | 68.97 | 68.11 | 68.43 |
| Percentage of Employees Aged Above 50 | % | 10.09 | 10.91 | 10.58 |
| Percentage of Employees Aged Below 30 | % | 20.95 | 20.98 | 21 |
| Percentage of Female Employees | % | 40.57 | 41.12 | 41.15 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 59.43 | 58.88 | 58.85 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.46 | 1.59 | 1.18 |
| Turnover Rate of Employees Aged Above 50 | % | 0.48 | 0.48 | 0.58 |
| Turnover Rate of Employees Aged Below 30 | % | 3.95 | 3.29 | 4.78 |
| Turnover Rate of Female Employees | % | 2.24 | 1.59 | 2.23 |
| Turnover Rate of Male Employees | % | 1.73 | 1.99 | 1.62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Work-related Fatalities | Persons | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 376 | 630 | 563 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | Hours | 58.54 |
| Average Training Hours (General Staff) | Hours | 54.42 |
| Average Training Hours (Male) | Hours | 52.37 |
| Average Training Hours (Middle Management) | Hours | 90.49 |
| Average Training Hours (Senior Management) | Hours | 52.8 |
| Average Training Hours per Employee | Hours | 54.86 |
| Total Training Hours | Hours | 313583.47 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Local Suppliers | 472 | 504 | 431 | |
| Number of Total Suppliers | 615 | 663 | 626 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 39.01 | 21.08 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | Number of complaints | 782 | 1087 | 1316 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | trainings | 1 | 1 | 1 |
| Number of Attendance for Anti-corruption Training | Person-time | 5670 | 5775 | 5716 |