2023 Environmental, Social and Governance Report

Year: 2023
Published: 2024-04-26
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 Report Pages
NOx emissions Kilogram 3.29 3.04 82
PM emissions Kilogram 0.24 0.22 82
SOx emissions Kilogram 0.07 0.07 82

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Direct greenhouse gas emissions (Scope 1) Tonnes CO2e 11.33 11.28 82
Greenhouse gas emission intensity (Tonnes CO2e/person) 2% reduction compared with 2023 58
Greenhouse gas emissions intensity Tonnes CO2e/person 0.014 0.013 82
Indirect greenhouse gas emissions (Scope 2) Tonnes CO2e 363.44 371.02 82
Total greenhouse gas emissions Tonnes CO2e, tonnes of CO2e 374.77 382.3 7, 82

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Hazardous waste produced intensity Kilogram/person 0.02 0.02 82
Total hazardous waste produced Kilogram 429.05 470.8 82
Waste battery Kilogram 120.07 135.12 82
Waste electric product Kilogram 138 152 82

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Kitchen waste from canteen Kilogram 325 82
Non-hazardous waste emission intensity (tonnes/person) 2% reduction compared with 2023 58
Non-hazardous waste produced intensity Kilogram/person 2.21 1.9 82
Office and domestic garbage Kilogram 58922.65 57146.9 82
Total non-hazardous waste produced Kilogram 58922.65 57471.9 82
Waste ink cartridges/toner cartridge Kilogram 167.94 175.4 82
Waste tube Kilogram 3.04 8.28 82

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Contracted GFA 000' square meters 308265 7
Direct energy consumption kWh 45228.82 45051.45 82
Energy consumption intensity kWh/person 25.86 23.02 82
Energy consumption intensity (kWh/person) 2% reduction compared with 2023 58
Indirect energy consumption kWh 637287.14 650571.39 82
Total energy consumption kWh 682519.56 695622.84 7, 82
Total petrol consumption kWh 45228.82 45051.45 82
Total purchased electricity kWh 637287.14 650571.39 7, 82

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total water consumption Tonnes, tonnes 2625.86 2774.77 7, 82
Water consumption intensity Tonnes/person 0.1 0.09 82
Water use intensity (tonnes/person) 2% reduction compared with 2023 58

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023 Report Pages
GFA under management 000' square meters 221408 7
Number of contracted projects 1678 7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 Report Pages
Employee activities carried out number 350+ 8
Number of employees 24605 66
Number of employees above aged 50 (excluding 50) Headcount 5306 5071 83
Number of employees above the age of 50 (excluding 50) 3107 66
Number of employees aged 30-50 Headcount 13080 14267 83
Number of employees aged 30–50 years old 16427 66
Number of employees below aged 30 (excluding 30) Headcount 8299 5267 83
Number of employees below the age of 30 (excluding 30) 5071 66
Number of employees in Central Southern region 2135 66
Number of employees in Eastern China Headcount 14499 13891 83
Number of employees in Eastern region 13891 66
Number of employees in Northeastern China Headcount 1291 961 83
Number of employees in Northeastern region 961 66
Number of employees in Northern China Headcount 2696 2125 83
Number of employees in Northern region 4721 66
Number of employees in South Central China Headcount 4285 4274 83
Number of employees in Western China Headcount 3914 3354 83
Number of employees in Western region 3354 66
Number of female employees Headcount 11217 15367 66, 83
Number of full-time employees Headcount 26685 24605 66, 83
Number of junior employees Headcount 23611 22714 83
Number of male employees Headcount 15448 9238 66, 83
Number of middle employees Headcount 2796 1754 83
Number of senior employees Headcount 139 137 83
Percentage of employees above the age of 50 (excluding 50) % 13% 66
Percentage of employees aged 30–50 years old % 67% 66
Percentage of employees below the age of 30 (excluding 30) % 21% 66
Percentage of employees in Central Southern region % 9% 66
Percentage of employees in Eastern region % 56% 66
Percentage of employees in Hong Kong, Macao and Taiwan regions and overseas % 0% 66
Percentage of employees in Northeastern region % 4% 66
Percentage of employees in Northern region % 19% 66
Percentage of employees in Western region % 14% 66
Percentage of female employees % 37.5 8, 66
Percentage of full-time employees % 100% 66
Percentage of male employees % 62.5 8, 66
Percentage of men in middle management % 63% 66
Percentage of men in senior management % 64% 66
Percentage of part-time employees % 0% 66
Percentage of women in middle management % 37% 66
Percentage of women in senior management % 36% 66
Social insurance coverage % 100 8
The number of fresh graduates recruited persons 167 8
The total number of employees persons 24605 8
The total number of female employees persons 9238 8
The total number of male employees persons 15367 8
Total assets RMB100 million 88.3 7
Total number of employees Headcount 26685 24605 83

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 Report Pages
Employee turnover rate % 41 35 83
Employee turnover rate (female) % 42 34 83
Employee turnover rate (male) % 40 36 83
Employee turnover rate in Eastern China % 34 39 83
Employee turnover rate in Northeastern China % 24 36 83
Employee turnover rate in Northern China % 37 39 83
Employee turnover rate in South Central China % 49 37 83
Employee turnover rate in Western China % 33 32 83
Number of veterans recruited 162 66
Turnover rate of employees above aged 50 (excluding 50) % 28 34 83
Turnover rate of employees aged 30-50 % 36 29 83
Turnover rate of employees below aged 30 (excluding 30) % 56 48 83

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 Report Pages
Incidents of work injury Case 44 55 83
Number of work-related fatalities Headcount 1 83
Rate of work-related fatalities % 0.004 83

Lost days due to work injury.

Indicator Unit 2022 2023 Report Pages
Total lost days due to work injury Day 2072 2045 83

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of emergency drills times About 4000 8
Number of production safety trainings times 312 8

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 Report Pages
Female employees trained (%) % 38 38 84
Junior employees trained (%) % 85 85 84
Male employees trained (%) % 62 62 84
Middle employees trained (%) % 14 14 84
Percentage of total employees trained % 98.3 98.4 84
Senior employees trained (%) % 1 1 84
The number of employees trained persons 24211 8
Total employees trained Headcount 26231 24211 84

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 Report Pages
Number of hours of training for serving female employees hours 88.9 8
Number of hours of training for serving male employees hours 91.5 8
Total average training hours per employee Hour 91 91 84
Total training investment RMB in 10 thousand 328.4 8
Training hours of female employees Hour 88.3 88.9 84
Training hours of junior employees Hour 90.1 90.6 84
Training hours of male employees Hour 91.4 91.5 84
Training hours of middle employees Hour 89.3 89.6 84
Training hours of senior employees Hour 114.1 97.6 84

Number of suppliers by geographical region.

Indicator Unit 2022 2023 Report Pages
Number of cities we serve 110 7
Number of projects under management 1307 7
Number of suppliers Number of suppliers 5621 7583 84
Number of suppliers in Eastern China Number of suppliers 975 1182 84
Number of suppliers in Northeastern China Number of suppliers 1108 1227 84
Number of suppliers in Northern China Number of suppliers 653 868 84
Number of suppliers in South Central China Number of suppliers 2613 2894 84
Number of suppliers in Western China Number of suppliers 972 1422 84

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2023 Report Pages
Number of suppliers included in the general management process Number 1331 742 84
Percentage of suppliers signing the Letter of Commitment to Integrity suppliers 100% 12
Signing rate of suppliers signing % 100% 100% 84

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 Report Pages
Complaint closure rate % 100 100 84
Customer satisfaction % % 87.4 7
Number of complaints received by the Company's Operations Department about products and services Case 16786 15951 84
Profit and total comprehensive income for the year RMB100 million 5.3 7
Profit and total comprehensive income for the year attributable to owners of the Company RMB100 million 4.3 7

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2022 2023 Report Pages
Number of copyrights obtained Number, copyrights 208 223 12, 84
Number of patents obtained Number, patents 3 3 12, 84
Number of trademarks obtained Number, trademarks 263 275 12, 84

Description of quality assurance process and recall procedures.

Indicator Unit 2023 Report Pages
Number of audit projects completed projects 11 12

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 Report Pages
Number of conducted legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period Number 2 1 85

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Internal audit work coverage of business segments segments 100% 12

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 Report Pages
Anti-corruption training hours provided to the directors Hour 5 6 85
Anti-corruption training hours provided to the employees Hour 172 234.9 85
Number of Board meetings held meetings 6 12
Number of anti-corruption trainings for executive directors, management and employees trainings 288 12
Number of anti-corruption trainings for suppliers trainings 27 12
Number of directors attended the anti-corruption trainings Headcount 4 4 85
Number of employees attended the anti-corruption trainings Headcount 26865 24605 85
Number of integrity training courses for all employees N/A 12
Number of participants in anti-corruption training for suppliers participants 464 12
Number of participants in anti-corruption trainings for executive directors, management and employees participants 34276 12
Total hours of anti-corruption training for suppliers hours 2467 12

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 Report Pages
Income RMB100 million 65.4 7
Number of general meetings held meetings 2 12
Number of households we serve >1010000 7
Number of investor communications carried out communications 500 12

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 Report Pages
Social welfare input RMB in 10 thousand 22 8
Total amount invested in public welfare RMB in ten thousand 17 22 85
Total equity RMB100 million 52.1 7
Total serving hours of employee volunteers Hour 6952 8500 85

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023
Airborne Particulate Matter (PM) Emissions Kilogram 0.24 0.22
NOâ‚“ Emissions Kilogram 3.29 3.04
SOâ‚“ Emissions Kilogram 0.07 0.07

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Direct GHG Emissions (Scope 1) Tonnes CO2e 11.33 11.28
Indirect Energy Emissions (Scope 2) Tonnes CO2e 363.44 371.02
Total GHG Emissions Tonnes CO2e 374.77 382.3
Total GHG Emissions Intensity (By Employee) Tonnes CO2e/person 0.014 0.013

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Hazardous Waste (Electronic and IT Equipment) Kilogram 138 152
Hazardous Waste (Used Batteries) Kilogram 120.07 135.12
Total Hazardous Waste Kilogram 429.05 470.8
Total Hazardous Waste Intensity (By Employee) Kilogram/person 0.02 0.02

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Non-Hazardous Waste (Domestic Waste) Kilogram 58922.65 57146.9
Non-Hazardous Waste (Electronic Waste) Kilogram 167.94 8.28
Non-Hazardous Waste (Kitchen Waste) Kilogram 325
Non-Hazardous Waste (Office Waste) Kilogram 58922.65 57146.9
Total Non-Hazardous Waste Intensity (By Employee) Kilogram/person 2.21 1.9

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Energy Consumption Intensity (By Employee) kWh/person 25.86 23.02
Gasoline Consumption kWh 45228.82 45051.45
Purchased Electricity kWh 637287.14 650571.39
Total Direct Energy Consumption kWh 45228.82 45051.45
Total Energy Consumption kWh 682519.56 695622.84
Total Indirect Energy Consumption kWh 637287.14 650571.39

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Water Consumption Tonnes 2625.86 2774.77
Water Consumption Intensity (By Revenue) Tonnes/person 0.1 0.09

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023
Number of Employees Aged 30-50 Headcount 13080 14267
Number of Employees Aged Above 50 Headcount 5306 5071
Number of Employees Aged Below 30 Headcount 8299 5267
Number of Employees in East China Headcount 14499 13891
Number of Employees in Hong Kong and Mainland China Headcount 26685 24605
Number of Employees in Mainland China Headcount 26685 24605
Number of Employees in North China Headcount 2696 2125
Number of Employees in Northeast China Headcount 1291 961
Number of Employees in South China Headcount 4285 4274
Number of Employees in West China Headcount 3914 3354
Number of Female Employees Headcount 11217 9238
Number of Full-time Employees Headcount 26685 24605
Number of Male Employees Headcount 15448 15367
Number of Total Employees Headcount 26685 24605
Percentage of Employees Aged 30-50 % 67
Percentage of Employees Aged Above 50 % 13
Percentage of Employees Aged Below 30 % 21
Percentage of Employees in Central China % 9
Percentage of Employees in East China % 56
Percentage of Employees in North China % 19
Percentage of Employees in Northeast China % 4
Percentage of Employees in West China % 14
Percentage of Female Employees % 38
Percentage of Full-time Employees % 100 100
Percentage of Male Employees % 62

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023
Turnover Rate of Employees Aged 30-50 % 36 29
Turnover Rate of Employees Aged Above 50 % 28 34
Turnover Rate of Employees Aged Below 30 % 56 48
Turnover Rate of Employees in Central China % 49 37
Turnover Rate of Employees in East China % 34 39
Turnover Rate of Employees in Hong Kong and Mainland China % 41 35
Turnover Rate of Employees in North China % 37 39
Turnover Rate of Employees in Northeast China % 24 36
Turnover Rate of Employees in West China % 33 32
Turnover Rate of Female Employees % 42 34
Turnover Rate of Male Employees % 40 36
Turnover Rate of Total Employees % 41 35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021 2023
Fatalities Rate as a Result of Work-related Injuries % 0.004
Fatalities Rate of the Last 3 Years % 0.0013333333333333333
Number of Fatalities as a Result of Work-related Injuries Headcount 1
Number of Fatalities of the Last 3 Years Headcount 1
Number of Work-related Fatalities Headcount 1
Work-related Fatalities Rate % 0.004

Lost days due to work injury.

Standard Indicator Unit 2022 2023
Lost Days Due to Work-related Injuries Day 2072 2045

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Production Safety Emergency Drills times 4000

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Employees Trained % 98.3 98.4
Percentage of Trained Female Employees % 38 38
Percentage of Trained General Employees % 85 85
Percentage of Trained Male Employees % 62 62
Percentage of Trained Middle Management % 14 14
Percentage of Trained Senior Management % 1 1

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023
Average Training Hours (Female) Hour 88.3 88.9
Average Training Hours (General Staff) Hour 90.1 90.6
Average Training Hours (Male) Hour 91.4 91.5
Average Training Hours (Middle Management) Hour 89.3 89.6
Average Training Hours (Senior Management) Hour 114.1 97.6
Average Training Hours per Employee Hour 91 91

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023
Number of Suppliers in East China Number of suppliers 975 1182
Number of Suppliers in Mainland China Number of suppliers 5621 7583
Number of Suppliers in North China Number of suppliers 653 868
Number of Suppliers in Northeast China Number of suppliers 1108 1227
Number of Suppliers in South China Number of suppliers 2613 2894
Number of Suppliers in West China Number of suppliers 972 1422
Number of Total Suppliers Number of suppliers 5621 7583

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023
Number of Suppliers Signing Social Responsibility Code Number 1331 742

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023
Complaint Growth Rate % -4.96
Complaints Handling Rate % 100 100
Number of Products and Service Related Complaints Case 16786 15951
Satisfaction Rate of Customer Complaint Handling % 87.4

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2022 2023
Number of Copyrights Obtained Number 208 223
Number of Intellectual Property Rights Obtained by the Company Number 474 706
Number of Patents Granted Number 3 3
Number of Trademark Registrations Number 263 275

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2022 2023
Number of Corruption Litigation Number 2 1

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023
Number of Anti-corruption Training Session trainings 288
Number of Directors and Management Attendance for Anti-corruption Training Headcount 4 4
Number of General Employees Attendance for Anti-corruption Training Headcount 26865 24605
Total Anti-corruption Training Hours for Directors and Management Hour 5 6
Total Hours of Anti-corruption Training for Employees Hour 172 234.9

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023
Total Public Welfare Donations RMB in ten thousand 17 22
Total Volunteer Service Hours Hour 6952 8500