COUNTRY GARDEN SERVICES HOLDINGS COMPANY LIMITED ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions | kg | 2041.37 | 1854.72 | 1841.14 | 107 |
| SOx emissions | kg | 0.10 | 0.05 | 0.08 | 107 |
| Waste emission intensity decrease (2023 vs 2022) | % | 74 | 89 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Scope 1 (CO2) equivalent emissions | ton | 5782.83 | 5157.33 | 5193.66 | 107 |
| Scope 2 (CO2) equivalent emissions | ton | 568531.25 | 636429.18 | 481063.20 | 107 |
| Total greenhouse gas emissions (Scope 1 + Scope 2, carbon dioxide equivalent emissions) | ton | 574314.08 | 641586.51 | 486256.86 | 107 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste | ton | 0.75 | 2.82 | 0.89 | 107 |
| Weight of wasted batteries | ton | 0.75 | 2.82 | 0.89 | 107 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Group projects participating in garbage sorting | 121 | 89 | |||
| Total non-hazardous waste | ton | 2712.35 | 2078.04 | 752.45 | 107 |
| Used clothing recycled in Beijing and Tianjin areas (average per day) | kg | 500 | 89 | ||
| Weight of food waste | ton | 2243.43 | 1574.89 | 488.44 | 107 |
| Weight of office waste | ton | 468.92 | 503.15 | 264.01 | 107 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total greenhouse gas emissions intensity decrease (2023 vs 2022) | % | 45 | 89 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Energy consumption intensity (Group-wide) | % (decrease compared to 2022) | -17 | 88 | ||
| Energy purchased (indirect) consumption | '000kWh | 663949.60 | 748992.02 | 843526.57 | 107 |
| Increase in number of installed charging piles (year-on-year, Group-wide) | % | 70 | 88 | ||
| Liquefied petroleum gas (LPG) consumption | '000kWh | 1393.18 | 758.39 | 1141.42 | 107 |
| Non-renewable fuel (direct) consumption | '000kWh | 28715.91 | 25681.77 | 25806.57 | 107 |
| Number of charging piles installed for electric vehicles (Group-wide) | charging piles | 16000 | 88 | ||
| Pipeline natural gas consumption | '000kWh | 27322.72 | 24923.38 | 24665.15 | 107 |
| Purchased electricity consumption | '000kWh | 663949.60 | 748992.02 | 843526.57 | 107 |
| Total energy consumption | '000kWh | 692665.51 | 774673.79 | 869333.14 | 107 |
| Total energy intensity | '000kWh/m² | 0.0013 | 0.0018 | 0.0015 | 107 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 29881488.74 | 40580113.94 | 36368295.17 | 107 |
| Water consumption intensity | m³/m² | 0.058 | 0.097 | 0.063 | 107 |
| Water consumption intensity (Group-wide) | % (decrease compared to 2022) | -35 | 88 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electricity saved from secondary water supply renovation (22 projects, Group-wide) | thousand kWh | 1780 | 88 |
| Expected energy savings from light tube renovation projects (Group-wide) | thousand kWh | 20520 | 88 |
| Number of light tubes renovated in underground garages (321 garages, Group-wide) | light tubes | 232100 | 88 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Environmental protection - Input capital | RMB | 72815 | 492284 | 1025886 | 111 |
| Environmental protection - Input time | h | 1314 | 8883 | 3369 | 111 |
| Environmental protection - Number of input workforce (person) | person | 211 | 7572 | 2982 | 111 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees rehired after retirement | persons | 60900 | 70 | ||
| Number of offers issued through campus recruitment presentations/job fairs in 79 universities | offers | 200 | 70 | ||
| Number of resumes received through campus recruitment presentations/job fairs in 79 universities | resumes | 20000 | 70 | ||
| Proportion of female executives in the core executive team at headquarters | percent | 35 | 70 | ||
| Total - Number of input workforce (person) | person | 39610 | 70603 | 193703 | 111 |
| Total number of employees | persons | 168860 | 227759 | 213712 | 70, 108 |
| Total number of employees - Aged 31-40 | persons | 31809 | 50560 | 48869 | 70 |
| Total number of employees - Aged 41-50 | persons | 27884 | 44461 | 42344 | 70 |
| Total number of employees - Aged 50 above | persons | 84813 | 98565 | 92159 | 70 |
| Total number of employees - Aged under 30 | persons | 24354 | 34173 | 30340 | 70 |
| Total number of employees - Business job type | persons | 3986 | 5278 | 4449 | 71 |
| Total number of employees - Female | persons | 70910 | 96611 | 93885 | 70 |
| Total number of employees - Hong Kong SAR and Macao SAR region | persons | 529 | 570 | 656 | 71 |
| Total number of employees - Mainland China region | persons | 167806 | 226757 | 212543 | 71 |
| Total number of employees - Male | persons | 97950 | 131148 | 119827 | 70 |
| Total number of employees - Management job type | persons | 7424 | 13437 | 14180 | 71 |
| Total number of employees - Overseas areas | persons | 525 | 432 | 513 | 71 |
| Total number of employees - Professional job type | persons | 14034 | 23486 | 24443 | 71 |
| Total number of employees - Service job type | persons | 143416 | 185558 | 170640 | 71 |
| Total number of employees by age group - Aged 31-40 | 31809 | 50560 | 48869 | 108 | |
| Total number of employees by age group - Aged 41-50 | 27884 | 44461 | 42344 | 108 | |
| Total number of employees by age group - Aged 50 above | 84813 | 98565 | 92159 | 108 | |
| Total number of employees by age group - Aged under 30 | 24354 | 34173 | 30340 | 108 | |
| Total number of employees by employment type - Full-time | 160133 | 220171 | 198173 | 108 | |
| Total number of employees by employment type - Part-time | 8727 | 7588 | 15539 | 108 | |
| Total number of employees by gender - Female | 70910 | 96611 | 93885 | 108 | |
| Total number of employees by gender - Male | 97950 | 131148 | 119827 | 108 | |
| Total number of employees by job type - Business | 3986 | 5278 | 4449 | 108 | |
| Total number of employees by job type - Management | 7424 | 13437 | 14180 | 108 | |
| Total number of employees by job type - Professional | 14034 | 23486 | 24443 | 108 | |
| Total number of employees by job type - Service | 143416 | 185558 | 170640 | 108 | |
| Total number of employees by region - Chinese Mainland | 167806 | 226757 | 212543 | 108 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group - Aged 31-40 | % | 24.51 | 26.62 | 24.03 | 109 |
| Employee turnover rate by age group - Aged 41-50 | % | 21.85 | 23.52 | 21.16 | 109 |
| Employee turnover rate by age group - Aged 50 above | % | 25.68 | 27.01 | 31.54 | 109 |
| Employee turnover rate by age group - Aged under 30 | % | 32.03 | 37.47 | 34.46 | 109 |
| Employee turnover rate by gender - Female | % | 24.21 | 27.42 | 28.07 | 109 |
| Employee turnover rate by gender - Male | % | 27.02 | 28.58 | 28.85 | 109 |
| Employee turnover rate by region - Chinese Mainland | % | 25.83 | 28.05 | 28.45 | 109 |
| Employee turnover rate by region - Hong Kong SAR and Macao SAR | % | 30.85 | 28.71 | 39.86 | 109 |
| Employee turnover rate by region - Overseas areas | % | 30.19 | 44.33 | 34.71 | 109 |
| Overall employee turnover rate (%) | % | 25.87 | 28.09 | 28.51 | 109 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities (person) | person | 1 | 2 | 1 | 109 |
| Rate of work-related fatalities (%) | % | 0.001 | 0.001 | 0.0005 | 109 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury (day) | day | 6419 | 9968 | 9208 | 109 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by gender - Female | % | 89.45 | 109 |
| Percentage of employees trained by gender - Male | % | 88.94 | 109 |
| Percentage of middle management trained | % | 92.72 | 110 |
| Percentage of ordinary employees trained | % | 88.89 | 110 |
| Percentage of senior management trained | % | 75.1 | 110 |
| Percentage of total employees trained | % | 89.17 | 109 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average hours of training per employee | hours | 64.7 | 110 |
| Average hours of training per employee by category: Middle management | hours | 58.82 | 110 |
| Average hours of training per employee by category: Ordinary employees | hours | 65.48 | 110 |
| Average hours of training per employee by category: Senior management | hours | 52.6 | 110 |
| Average hours of training per employee by gender: Female | hours | 63.33 | 110 |
| Average hours of training per employee by gender: Male | hours | 65.77 | 110 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers | 8786 | 9081 | 11377 | 110 | |
| Number of suppliers in Chinese Mainland: Central China | 2785 | 2384 | 2494 | 110 | |
| Number of suppliers in Chinese Mainland: Eastern China | 3989 | 4737 | 6215 | 110 | |
| Number of suppliers in Chinese Mainland: Northeast China | 429 | 335 | 481 | 110 | |
| Number of suppliers in Chinese Mainland: Western China | 1582 | 1624 | 2187 | 110 | |
| Number of suppliers in Overseas areas | 1 | 1 | 110 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of complaints received regarding the products and services | 117647 | 226062 | 164779 | 110 | |
| Response rate of complaints completed | % | 100 | 99.49 | 99.7 | 110 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Culture - Input capital | RMB | 4368874 | 2916526 | 88295567 | 111 |
| Culture - Input time | h | 38763 | 121603 | 290943 | 111 |
| Culture - Number of input workforce (person) | person | 33356 | 50512 | 159752 | 111 |
| Education - Input capital | RMB | 25186 | 130570 | 3324849 | 111 |
| Education - Input time | h | 430 | 3685 | 10767 | 111 |
| Education - Number of input workforce (person) | person | 888 | 9400 | 7676 | 111 |
| Philanthropy - Input capital | RMB | 150000 | 234566 | 7146741 | 111 |
| Philanthropy - Input time | h | 1386 | 7429 | 26386 | 111 |
| Philanthropy - Number of input workforce (person) | person | 1725 | 2789 | 20437 | 111 |
| Sports - Input capital | RMB | 975000 | 531090 | 934131 | 111 |
| Sports - Input time | h | 313 | 2725 | 3844 | 111 |
| Sports - Number of input workforce (person) | person | 3430 | 330 | 2946 | 111 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| NOâ‚“ Emissions | kg | 2041.37 | 1854.72 | 1841.14 |
| SOâ‚“ Emissions | kg | 0.1 | 0.05 | 0.08 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 5782.83 | 5157.33 | 5193.66 |
| Indirect Energy Emissions (Scope 2) | ton | 568531.25 | 636429.18 | 481063.2 |
| Total GHG Emissions | ton | 574314.08 | 641586.51 | 486256.86 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 0.75 | 2.82 | 0.89 |
| Total Hazardous Waste | ton | 0.75 | 2.82 | 0.89 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | ton | 2243.43 | 1574.89 | 488.44 |
| Non-Hazardous Waste (Office Waste) | ton | 468.92 | 503.15 | 264.01 |
| Non-Hazardous Waste Disposed | ton | 2712.35 | 2078.04 | 752.45 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 45 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | '000kWh/m² | 0.0013 | 0.0018 | 0.0015 |
| LPG Consumption | '000kWh | 1393.18 | 758.39 | 1141.42 |
| Natural Gas Consumption | '000kWh | 27322.72 | 24923.38 | 24665.15 |
| Purchased Electricity | '000kWh | 663949.6 | 748992.02 | 843526.57 |
| Total Energy Consumption | '000kWh | 692665.51 | 774673.79 | 869333.14 |
| Total Indirect Energy Consumption | '000kWh | 663949.6 | 748992.02 | 843526.57 |
| Total Non-Renewable Fuel Consumption | '000kWh | 28715.91 | 25681.77 | 25806.57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | m³ | 29881488.74 | 40580113.94 | 36368295.17 |
| Water Consumption Intensity (By Revenue) | m³/m² | 0.058 | 0.097 | 0.063 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | thousand kWh | 22300 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB | 72815 | 492284 | 1025886 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 59693 | 95021 | 91213 |
| Number of Employees Aged Above 50 | persons | 84813 | 98565 | 92159 |
| Number of Employees Aged Below 30 | persons | 24354 | 34173 | 30340 |
| Number of Employees in Hong Kong | persons | 529 | 570 | 656 |
| Number of Employees in Mainland China | persons | 167806 | 226757 | 212543 |
| Number of Employees in Overseas | persons | 525 | 432 | 513 |
| Number of Female Employees | persons | 70910 | 96611 | 93885 |
| Number of Full-time Employees | persons | 160133 | 220171 | 198173 |
| Number of Male Employees | persons | 97950 | 131148 | 119827 |
| Number of Part-time Employees | persons | 8727 | 7588 | 15539 |
| Number of Total Employees | persons | 168860 | 227759 | 213712 |
| Percentage of Female Employees | percent | 43.92 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.18 | 25.07 | 22.6 |
| Turnover Rate of Employees Aged Above 50 | % | 25.68 | 27.01 | 31.54 |
| Turnover Rate of Employees Aged Below 30 | % | 32.03 | 37.47 | 34.46 |
| Turnover Rate of Employees in Hong Kong | % | 30.85 | 28.71 | 39.86 |
| Turnover Rate of Employees in Mainland China | % | 25.83 | 28.05 | 28.45 |
| Turnover Rate of Employees in Overseas | % | 30.19 | 44.33 | 34.71 |
| Turnover Rate of Female Employees | % | 24.21 | 27.42 | 28.07 |
| Turnover Rate of Male Employees | % | 27.02 | 28.58 | 28.85 |
| Turnover Rate of Total Employees | % | 25.87 | 28.09 | 28.51 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.001 | 0.001 | 0.0005 |
| Fatalities Rate of the Last 3 Years | % | 0.0008333333333333334 | ||
| Number of Fatalities as a Result of Work-related Injuries | person | 1 | 2 | 1 |
| Number of Fatalities of the Last 3 Years | person | 4 | ||
| Number of Work-related Fatalities | person | 1 | 2 | 1 |
| Work-related Fatalities Rate | % | 0.001 | 0.001 | 0.0005 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 6419 | 9968 | 9208 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 89.17 |
| Percentage of Trained Female Employees | % | 89.45 |
| Percentage of Trained General Employees | % | 88.89 |
| Percentage of Trained Male Employees | % | 88.94 |
| Percentage of Trained Middle Management | % | 92.72 |
| Percentage of Trained Senior Management | % | 75.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hours | 63.33 |
| Average Training Hours (General Staff) | hours | 65.48 |
| Average Training Hours (Male) | hours | 65.77 |
| Average Training Hours (Middle Management) | hours | 58.82 |
| Average Training Hours (Senior Management) | hours | 52.6 |
| Average Training Hours per Employee | hours | 64.7 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 2785 | 2384 | 2494 | |
| Number of Suppliers in East China | 3989 | 4737 | 6215 | |
| Number of Suppliers in Mainland China | 8785 | 9080 | 11377 | |
| Number of Suppliers in Northeast China | 429 | 335 | 481 | |
| Number of Suppliers in Overseas | 1 | 1 | ||
| Number of Suppliers in West China | 1582 | 1624 | 2187 | |
| Number of Total Suppliers | 8786 | 9081 | 11377 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 99.49 | 99.7 |
| Number of Products and Service Related Complaints | 117647 | 226062 | 164779 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Investment in Education Donation | RMB | 25186 | 130570 | 3324849 |
| Number of Employees Participating in Volunteer Activities | person | 39399 | 63031 | 190811 |
| Total Social Investment | RMB | 5500946 | 3803752 | 99776288 |
| Total Volunteer Service Hours | h | 41292 | 135442 | 331940 |