2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Indirect GHG emissions (Scope 2) | ton CO2 e | 67.396 | 67.758 | 60.102 | 35 |
| Indirect GHG emissions (Scope 3) | ton CO2 e | 768.176 | 35 | ||
| Per capita GHG emissions | ton CO2e/person | 0.081 | 9 | ||
| Per capita GHG emissions (Scope 1 & Scope 2) | ton CO2 e/person | 0.314 | 0.112 | 0.081 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generation per capita | Kg/person, kg | 0.073 | 0.067 | 0.051 | 9, 35 |
| Total Amount of Hazardous Waste | Tonnes | 0.037 | 0.041 | 0.038 | 35 |
| Waste batteries | Tonnes | 0.015 | 0.018 | 0.019 | 35 |
| Waste lamps | Tonnes | 0.008 | 0.007 | 0.005 | 35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Household waste | Tonnes | 17.917 | 19.404 | 15.177 | 35 |
| Household waste recycled | Tonnes | 2.688 | 6.748 | 7.651 | 35 |
| Non-hazardous waste generation per capita | Kg/person | 36.05 | 32.35 | 20.662 | 35 |
| Non-hazardous waste recycled | Tonnes | 2.832 | 6.894 | 7.792 | 35 |
| Total non-hazardous waste | Tonnes | 18.097 | 19.573 | 15.331 | 35 |
| Waste ink cartridges | Tonnes | 0.014 | 0.016 | 0.014 | 35 |
| Wastepaper | Tonnes | 0.18 | 0.169 | 0.154 | 35 |
| Wastepaper recycled | Tonnes | 0.144 | 0.146 | 0.141 | 35 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GHG emissions target: reduction in GHG emissions intensity | % | 15 | 33 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste recycling target: harmless treatment rate | 100% | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita consumption of purchased electricity | MWh/person | 0.231 | 0.214 | 0.164 | 36 |
| Purchased electricity consumption | MWh | 116 | 129.48 | 121.5 | 36 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | Tonnage | 1587000 | 1823000 | 1625000 | 36 |
| Water consumption per capita | Tonnes/person, tonnes | 3.161 | 3.013 | 2.19 | 9, 36 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water efficiency target: reduction in water consumption intensity | % | 18 | 33 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employees aged 31-50 | Person | 213 | 258 | 317 | 36 |
| Employees aged over 50 | Person | 12 | 6 | 7 | 37 |
| Employees aged under 31 | Person | 277 | 341 | 418 | 36 |
| Female employees | Person | 304 | 380 | 492 | 36 |
| Full-time employees | Person | 502 | 605 | 742 | 36 |
| Han nationality | Person | 700 | 37 | ||
| Labour contract signing rate | % | / | 100 | 100 | 36 |
| Male employees | Person | 198 | 225 | 250 | 36 |
| Minority nationality | Person | 42 | 37 | ||
| Number of Board Members | 9 | 40 | |||
| Number of directors aged 30-50 | 2 | 40 | |||
| Number of directors aged 50 or over | 7 | 40 | |||
| Number of employees at basic-level | Person | 472 | 547 | 652 | 37 |
| Number of employees at high-level | Person | 9 | 16 | 38 | 37 |
| Number of employees at mid-level | Person | 21 | 42 | 52 | 37 |
| Number of employees from Hong Kong, Macau, Taiwan and overseas | Person | 1 | 1 | 36 | |
| Number of employees in Mainland China | Person | 502 | 604 | 741 | 36 |
| Number of female directors | 3 | 40 | |||
| Number of independent non-executive directors | 3 | 40 | |||
| Number of male directors | 6 | 40 | |||
| Number of non-executive directors | 5 | 40 | |||
| Percentage of Board Members | % | 100 | 40 | ||
| Percentage of Executive Directors | % | 44.44 | 40 | ||
| Percentage of directors aged 30-50 | % | 22.22 | 40 | ||
| Percentage of directors aged 50 or over | % | 77.78 | 40 | ||
| Percentage of female directors | % | 33.33 | 40 | ||
| Percentage of male directors | % | 66.67 | 40 | ||
| Percentage of non-executive directors | % | 55.56 | 40 | ||
| Social Insurance Coverage | % | / | 100 | 100 | 36 |
| Total number of employees | Person | 502 | 605 | 742 | 36 |
| Total number of staff | 742 | 9 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employees turnover rate in Mainland China | % | 36.5 | 33 | 28 | 37 |
| Female employees turnover rate | % | 41.5 | 33 | 29 | 37 |
| Male employees turnover rate | % | 29.3 | 34 | 26 | 37 |
| Total employees turnover rate | % | 36.7 | 33 | 28 | 37 |
| Turnover rate of employees aged 30-50 | % | 31 | 34 | 26 | 37 |
| Turnover rate of employees aged over 50 | % | 8.3 | 16.7 | 37 | |
| Turnover rate of employees aged under 31 | % | 42.2 | 33 | 30 | 37 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Health examination and health record coverage | % | 100 | 100 | 100 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of female employees trained | Person | 125 | 380 | 492 | 37 |
| Number of male employees trained | Person | 71 | 225 | 250 | 37 |
| Number of trained employees at basic-level | Person | 192 | 547 | 652 | 37 |
| Number of trained employees at high-level | Person | 16 | 39 | 37 | |
| Number of trained employees at mid-level | Person | 4 | 42 | 52 | 37 |
| Percentage of trained employees | % | 39 | 100 | 100 | 37 |
| Total number of trained employees | Person | 196 | 605 | 742 | 37 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of licensed physicians using Medlive | physicians | 3700000 | 7 |
| Total training hours per employee | hours | 11.8 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers from Hong Kong, Macau, Taiwan and overseas | 16 | 18 | 21 | 39 | |
| Number of suppliers in Beijing (Rank1) | 211 | 244 | 39 | ||
| Number of suppliers in Guangzhou (Rank3) | 14 | 17 | 39 | ||
| Number of suppliers in Mainland China | 262 | 438 | 464 | 39 | |
| Number of suppliers in Shanghai (Rank2) | 47 | 58 | 39 | ||
| Total number of suppliers | 278 | 456 | 485 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average length of time to receive user complaints | Minute | 20 | 18 | 39 | |
| Completion rate of complaint handling | % | 100 | 100 | 39 | |
| Customer Satisfaction | % | 100 | 100 | 39 | |
| Medlive user base | users | 6200000 | 7 | ||
| Number of customer complaints about the services provided | Case | 6 | 2 | 3 | 39 |
| Percentage of total licensed physicians in China using Medlive | percent | 85% | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Audited revenue | million RMB | 412 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Executive Directors | 4 | 40 | |
| Percentage of independent non-executive directors | % | 33.33 | 40 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Public Donation Amount | RMB million | 12 | 10 | 12 | 39 |
| Total hours of employee volunteering | Hour | 156.43 | 378.5 | 415.5 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | ton CO2 e | 67.396 | 67.758 | 60.102 |
| Total GHG Emissions Intensity (By Employee) | ton CO2 e/person | 0.314 | 0.112 | 0.081 |
| Total Other Indirect Energy Emissions (Scope 3) | ton CO2 e | 768.176 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Electronic Waste | Tonnes | 0.008 | 0.007 | 0.005 |
| Hazardous Waste (Used Batteries) | Tonnes | 0.015 | 0.018 | 0.019 |
| Total Hazardous Waste | Tonnes | 0.037 | 0.041 | 0.038 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonnes | 17.917 | 19.404 | 15.177 |
| Non-Hazardous Waste Recycled | Tonnes | 2.832 | 6.894 | 7.792 |
| Paper Waste | Tonnes | 0.18 | 0.169 | 0.154 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Purchased Electricity | MWh | 116 | 129.48 | 121.5 |
| Purchased Electricity Intensity (By Employee) | MWh/person | 0.231 | 0.214 | 0.164 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | Tonnage | 1587000 | 1823000 | 1625000 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 213 | 258 | 317 |
| Number of Employees Aged Above 50 | Person | 12 | 6 | 7 |
| Number of Employees Aged Below 30 | Person | 277 | 341 | 418 |
| Number of Employees in Mainland China | Person | 502 | 604 | 741 |
| Number of Employees in Overseas | Person | 1 | 1 | |
| Number of Female Employees | Person | 304 | 380 | 492 |
| Number of Full-time Employees | Person | 502 | 605 | 742 |
| Number of Male Employees | Person | 198 | 225 | 250 |
| Number of Total Employees | Person | 502 | 605 | 742 |
| Percentage of Employees Aged 30-50 | % | 42.43 | 42.64 | 42.74 |
| Percentage of Employees Aged Above 50 | % | 2.39 | 0.99 | 0.94 |
| Percentage of Employees Aged Below 30 | % | 55.18 | 56.36 | 56.36 |
| Percentage of Employees in Mainland China | % | 100 | 99.83 | 99.87 |
| Percentage of Employees in Overseas | % | 0.17 | 0.13 | |
| Percentage of Female Employees | % | 60.56 | 62.81 | 66.3 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 39.44 | 37.19 | 33.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 31 | 34 | 26 |
| Turnover Rate of Employees Aged Above 50 | % | 8.3 | 16.7 | |
| Turnover Rate of Employees in Mainland China | % | 36.5 | 33 | 28 |
| Turnover Rate of Female Employees | % | 41.5 | 33 | 29 |
| Turnover Rate of Male Employees | % | 29.3 | 34 | 26 |
| Turnover Rate of Total Employees | % | 36.7 | 33 | 28 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 39 | 100 | 100 |
| Percentage of Trained Female Employees | % | 63.78 | 62.8 | 66.3 |
| Percentage of Trained Male Employees | % | 36.22 | 37.2 | 33.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | Hour | |
| Average Training Hours (Male) | Hour | |
| Average Training Hours per Employee | hours | 11.8 |
| Total Training Hours | Hour |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 262 | 438 | 464 | |
| Number of Total Suppliers | 278 | 456 | 485 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -66.67 | 50 | |
| Complaints Handling Rate | % | 100 | 100 | |
| Satisfaction Rate of Customer Complaint Handling | % | 100 | 100 | |
| Total Number of Customer Complaints | Case | 6 | 2 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB million | 12 | 10 | 12 |
| Total Volunteer Service Hours | Hour | 156.43 | 378.5 | 415.5 |