Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Average nitrogen oxides emission concentration | mg/m³ | 198 | 60 |
Average particulate matter emission concentration | mg/m³ | 5.45 | 60 |
Average sulfur dioxide emission concentration | mg/m³ | 13 | 60 |
Nitrogen oxides emissions | ton | 22660 | 60 |
Particulate matter emission intensity | kg per ton of clinker produced | 0.02 | 60 |
Particulate matter emissions | ton | 908 | 60 |
Sulfur dioxide emission intensity | kg per ton of clinker produced | 0.03 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2025 | Report Pages |
---|---|---|---|---|
Direct greenhouse gas emission | ‘000 tons | 41195.7 | 60 | |
Direct greenhouse gas emission intensity | tons of CO₂ equivalent per ton of clinker produced | 0.8032 | 60 | |
Greenhouse gas emission intensity | tons of CO₂ equivalent per ton of clinker produced | 0.8141 | 60 | |
Greenhouse gas emissions | ‘000 tons of carbon dioxide equivalent | 41755.1 | 60 | |
Indirect greenhouse gas emission | ‘000 tons | 559.4 | 60 | |
Indirect greenhouse gas emission intensity | tons of CO₂ equivalent per ton of clinker produced | 0.0109 | 60 | |
Nitrogen oxides emission intensity | kg per ton of clinker produced | 0.45 | 60 | |
Sulfur dioxide emissions | ton | 1409 | 60 | |
Targeted carbon emission per unit product of clinker for CR Bldg Materials Tech | tCO2/t | 0.751 | 44 | |
Total carbon dioxide emissions (Scope 1, 2, 3) for CR Bldg Materials Tech | tons | 41125790 | 44 | |
Total carbon dioxide emissions (Scope 2) for CR Bldg Materials Tech | tons | 2559400 | 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Co-processed volume of industrial hazardous waste | ton | 32531 | 60 |
Co-processed volume of municipal sludge (80% moisture content) | ton | 640672 | 60 |
Comprehensive utilization volume of industrial residue | ‘000 tons | 19412 | 60 |
Hazardous waste emission | ton | 440 | 60 |
Hazardous waste emission intensity | kg per ton of clinker produced | 0.0088 | 60 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Co-processed volume of urban and rural domestic waste | ton | 198073 | 60 |
Non-hazardous waste emission | ton | 10163.19 | 60 |
Non-hazardous waste emission intensity | kg per ton of clinker produced | 1.40 | 60 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2023 | 2025 | Report Pages |
---|---|---|---|---|
Carbon emission intensity reduction target for CR Bldg Materials Tech (compared to 2020) | percent | 25 | 44 | |
Carbon emission reduction | ‘000 tons | 8.31 | 60 | |
Consumption of packaging materials | ‘000 tons | 39086 | 60 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Waste recycling rate | % | 83.12 | 60 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2025 | Report Pages |
---|---|---|---|---|
Clean energy usage | kWh | 39871469 | 59 | |
Coal consumption | ‘000 tons | 7658 | 60 | |
Consolidated energy consumption | ‘000 tons of standard coal | 5371 | 59 | |
Consolidated energy consumption per RMB10000 output | tons of standard coal per RMB10000 | 2.40 | 59 | |
Consolidated energy consumption per RMB10000 value addition | tons of standard coal per RMB10000 | 2.3 | 59 | |
Electricity consumption | million kWh | 4802 | 59 | |
Electricity consumption of cement and clinker | million kWh | 4779 | 59 | |
Electricity consumption of concrete | million kWh | 23 | 59 | |
Electricity consumption per m³ of concrete | kWh | 2.8 | 60 | |
Electricity consumption per ton of cement | kWh | 70.9 | 59 | |
Standard coal consumption per ton of clinker | kg | 89.2 | 60 | |
Targeted energy consumption per unit product of clinker for CR Bldg Materials Tech | kgce/t | 97.1 | 44 | |
Unit coal consumption per ton of clinker | kg | 132.1 | 60 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Proportion of recycled water consumption | % | 72.2 | 60 |
Recycled water consumption | ‘000 tons | 56563 | 60 |
Wastewater discharge | ‘000 tons | 96.3 | 60 |
Water consumption per unit of clinker | tons of water consumption per ton of clinker produced | 0.4127 | 60 |
Water consumption per unit product of cement | tons of water consumption per ton of clinker produced | 0.3297 | 60 |
Water resources consumption | ‘000 tons | 21760 | 60 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Annual energy consumption reduction | tons of standard coal | 604725.00 | 59 |
Investment in technological upgrade for energy-saving and emission reduction | RMB million | 99 | 59 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Consumption intensity of packaging materials | kg per ton of cement packed in bags | 2.11 | 60 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Total investment in environmental protection | RMB million | 413 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Average number of days of paid annual leave per employee | day | 14.1 | 59 | ||
Commercial insurance public liability coverage | RMB | 300000 | 49 | ||
Execution rate of employment contracts | % | 100 | 59 | ||
Gender ratio of employees (masculine) | % | 83 | 82 | 83 | 49 |
Gender ratio of employees (woman) | % | 17 | 18 | 17 | 49 |
General and administrative expenses | RMB million | 2322 | 58 | ||
Number of R&D employees | person | 81 | 58 | ||
Number of employees aged 29 and below | person | 3660 | 58 | ||
Number of employees aged 30 to 39 | person | 7678 | 58 | ||
Number of employees aged 40 to 49 | person | 6465 | 58 | ||
Number of employees aged 50 and above | person | 2049 | 58 | ||
Number of employees in Hong Kong, China | Person, person | 154 | 344 | 343 | 49, 58 |
Number of employees in Mainland China | Person, person | 19337 | 18710 | 17596 | 49, 58 |
Number of employees with disabilities | person | 43 | 58 | ||
Number of ethnic minority employees | person | 3531 | 58 | ||
Number of female employees | Person, person | 3338 | 3369 | 2100 | 49, 58 |
Number of grassroots entities covered by staff representative congress | 104 | 49 | |||
Number of licensed safety management personnel | person | 1380 | 59 | ||
Number of male employees | Person, person | 16153 | 15077 | 14839 | 49, 58 |
Number of new recruitments | person | 1157 | 59 | ||
Proportion of female managerial staff | % | 14 | 58 | ||
Return on equity | % | 1.4 | 58 | ||
Return on total assets | % | 2.0 | 58 | ||
Social insurance coverage rate | % | 100 | 59 | ||
Total assets | RMB million | 72792 | 58 | ||
Total number of employees | person | 17939 | 58 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Employee attrition rate | % | 3.2 | 59 |
Employee turnover rate | % | 8.8 | 59 |
Turnover | RMB million | 25550 | 58 |
Turnover rate of employees aged 29 and below | % | 14.9 | 59 |
Turnover rate of employees aged 30 to 39 | % | 3.2 | 59 |
Turnover rate of employees aged 40 to 49 | % | 1.4 | 59 |
Turnover rate of employees aged 50 and over | % | 0.9 | 59 |
Turnover rate of employees in Hong Kong, China | % | 14.3 | 59 |
Turnover rate of employees in Mainland China | % | 3.1 | 59 |
Turnover rate of female employees | % | 4.2 | 59 |
Turnover rate of male employees | % | 3.2 | 59 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Fatalities | person | 2 | 59 |
Fatality rate | % | 0.11 | 59 |
Number of incidents of general and above level | no. | 2 | 59 |
Number of staff injured at work | no. | 9 | 59 |
Lost days due to work injury.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of days lost due to work injury | day | 16505 | 59 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Body check coverage rate | % | 100 | 59 |
Duration of safety training | 10000 hours | 41.5 | 59 |
Investment in production safety | RMB million | 299 | 59 |
Number of employees attending health body check | person | 17939 | 59 |
Number of middle and grassroots employees reimbursed for medical expenses due to illness | Person | 13 | 49 |
Number of participants in emergency drills | person-time | 25495 | 59 |
Number of participants in safety training | person-time | 276380 | 59 |
Number of registered safety engineers | person | 125 | 59 |
Number of safety emergency drills | time | 1778 | 59 |
Number of specialized safety management personnel | person | 242 | 59 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Employee training coverage | % | 100 | 59 |
Expenditure on industry-academia-research cooperation | RMB '0000 | 554 | 58 |
Management training coverage | % | 100 | 59 |
Number of innovative projects under research | item | 28 | 58 |
Safety training coverage rate | % | 100 | 59 |
Total R&D investment | RMB million | 209 | 58 |
Training coverage of female employees | % | 100 | 59 |
Training coverage of finance, administration and other employees | % | 100 | 59 |
Training coverage of male employees | % | 100 | 59 |
Training coverage of marketing and sales employees | % | 100 | 59 |
Training coverage of production employees | % | 100 | 59 |
Training coverage of technical employees | % | 100 | 59 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Average investment in training per employee | RMB | 497 | 59 |
Average training duration for female employees | hour | 21.9 | 59 |
Average training duration for finance, administration and other employees | hour | 22.5 | 59 |
Average training duration for male employees | hour | 19.6 | 59 |
Average training duration for production employees | hour | 16.4 | 59 |
Average training duration for sale and marketing employees | hour | 13.2 | 59 |
Average training duration for technical employees | hour | 27.0 | 59 |
Average training duration for the management | hour | 24.8 | 59 |
Average training duration per employee | hour | 18.9 | 59 |
Total investment in staff training | RMB '0000 | 891 | 59 |
Number of suppliers by geographical region.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Equity attributable to owners of the company | RMB million | 44108 | 58 |
Number of national or provincial research projects applied for | projects | 2 | 33 |
Number of potential suppliers rejected for non-compliance | no. | 7 | 58 |
Proportion of local procurement | % | 59 | 59 |
Total number of suppliers | no., suppliers | 18629 | 33, 58 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of strategic cooperation agreements executed | no. | 9 | 58 |
Number of suppliers attending training | no. | 1123 | 58 |
Number of suppliers reviewed | no. | 18629 | 58 |
Number of suppliers whose cooperation has been suspended due to non-compliance | no. | 54 | 58 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of participations in the formation of new international, national or industry standards | no. | 7 | 58 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Comprehensive customer satisfaction rate | % | 98.2 | 33 | |
Cost of sales | RMB million | 21788 | 58 | |
Customer complaints handling rate | % | 100 | 58 | |
Customer satisfaction | % | 98.2 | 58 | |
Earnings before interest and tax | RMB million | 1450 | 58 | |
Increase in comprehensive customer satisfaction rate year-over-year | percentage points | 0.57 | 33 | |
Net assets | RMB million | 45747 | 58 | |
Number of product and packaging complaints | no. | 1 | 58 | |
Number of products and service complaints | no. | 25 | 58 | |
Ratio of R&D investment to operating income | 0.76 | 58 | ||
Sales and distribution costs | RMB million | 506 | 58 | |
Targeted comprehensive customer satisfaction rate for 2024 | % | 98 | 33 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Increase in total number of patents compared to the previous year | % | 11.00 | 33 |
Number of authorized patents obtained | patents | 32 | 33 |
Number of invention patents held | item | 59 | 58 |
Number of new invention patents | item | 17 | 58 |
Number of new patent licenses | item | 32 | 58 |
Number of patents held and patent applications | item | 539 | 58 |
Number of publications of papers, software copyrights, etc. | no. | 69 | 58 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Cement production bases with ISO 9001:2015 Quality Management System certification | All | 33 | |
Passing rate of product quality | % | 100 | 58 |
Proportion of cement sold in bag | % | 28.7 | 60 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of policies and regulations approved by staff representative congress | 198 | 49 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of anti-corruption training | person-time, time | 18627 | 58 |
Number of legal compliance training | time | 23 | 58 |
Number of participants in legal compliance training | person-time | 2200 | 58 |
Number of supplier personnel trained in anti-corruption | personnel | 1123 | 33 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Comprehensive strength ranking of listed cement companies in China | rank | 5 | 58 |
Number of scientific and technological achievement awards completed | award | 1 | 33 |
Ratio of value conservation and value appreciation of state-owned capital | % | 101.0 | 58 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Charitable donations | RMB million | 3.37 | 59 |
Contract performance rate | % | 91 | 58 |
Finance expenses | RMB million | 536 | 58 |
Taxation | RMB million | 295 | 59 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2023 |
---|---|---|
Airborne Particulate Matter (PM) Emissions | ton | 908 |
NOₓ Emissions | ton | 22660 |
SOₓ Emissions | ton | 1409 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Direct GHG Emissions (Scope 1) | ‘000 tons | 41195.7 |
Indirect Energy Emissions (Scope 2) | ‘000 tons | 559.4 |
Scope 1 GHG Emissions Intensity (By Unit Product) | tons of CO₂ equivalent per ton of clinker produced | 0.8032 |
Scope 2 GHG Emissions Intensity (By Unit Product) | tons of CO₂ equivalent per ton of clinker produced | 0.0109 |
Total GHG Emissions | ‘000 tons of carbon dioxide equivalent | 41755.1 |
Total GHG Emissions Intensity (By Unit Product) | tons of CO₂ equivalent per ton of clinker produced | 0.8141 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Total Hazardous Waste | ton | 440 |
Total Hazardous Waste Intensity (By Unit Product) | kg per ton of clinker produced | 0.0088 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Non-Hazardous Waste Disposed | ton | 10163.19 |
Recycling Rate of Non-Hazardous Waste | % | 83.12 |
Total Non-Hazardous Waste Intensity (By Unit Product) | kg per ton of clinker produced | 1.4 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2023 | 2025 |
---|---|---|---|
CO2 Emissions Reduction Compared to Last Year | tons | 8310 | |
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2020 | percent | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2025 |
---|---|---|---|
Comprehensive Energy Consumption Intensity (By Revenue) | tons of standard coal per RMB10000 | 2.4 | |
Comprehensive Energy Consumption Intensity (By Unit Product) | kgce/t | 132.1 | 97.1 |
Energy Consumption Intensity (By Revenue) | tons of standard coal per RMB10000 | 2.4 | |
Fossil Fuel Consumption | ‘000 tons | 7658 | |
Grid Electricity Consumption | kWh | 4802000000 | |
Purchased Electricity | kWh | 4802000000 | |
Renewable Energy Consumption | kWh | 39871469 | |
Total Electricity Consumption Intensity (By Unit Product) | kWh per m³ of concrete | 70.9 | |
Total Energy Consumption | ‘000 tons of standard coal | 5371 | |
Total Indirect Energy Consumption | kWh | 4802000000 | |
Total Purchased Energy | kWh | 4802000000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Recycled Water Percentage | % | 72.2 |
Recycled Water Usage | ‘000 tons | 56563 |
Total Wastewater Discharge | ‘000 tons | 96.3 |
Water Consumption | ‘000 tons | 21760 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2023 |
---|---|---|
Energy Consumption Reduction Compared to Last Year | tons of standard coal | 604725 |
Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 99 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2023 |
---|---|---|
Packaging Material Intensity (By Product Weight) | kg per ton of cement packed in bags | 2.11 |
Packaging Materials Consumed | kg | 39086000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Number of Employees Aged 30-50 | person | 14143 | ||
Number of Employees Aged Above 50 | person | 2049 | ||
Number of Employees Aged Below 30 | person | 3660 | ||
Number of Employees in Hong Kong | person | 154 | 344 | 343 |
Number of Employees in Hong Kong and Mainland China | person | 19491 | 19054 | 18299 |
Number of Employees in Mainland China | person | 19337 | 18710 | 17956 |
Number of Female Employees | person | 3338 | 3369 | 3100 |
Number of Male Employees | person | 16153 | 15077 | 14839 |
Number of New Employees | person | 1157 | ||
Number of Total Employees | person | 19491 | 19054 | 17939 |
Percentage of Female Employees | % | 17 | 18 | 17 |
Percentage of Male Employees | % | 83 | 82 | 83 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2023 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 4.6 |
Turnover Rate of Employees Aged Above 50 | % | 0.9 |
Turnover Rate of Employees Aged Below 30 | % | 14.9 |
Turnover Rate of Employees in Hong Kong | % | 14.3 |
Turnover Rate of Employees in Mainland China | % | 3.1 |
Turnover Rate of Female Employees | % | 4.2 |
Turnover Rate of Male Employees | % | 3.2 |
Turnover Rate of Total Employees | % | 8.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Fatalities as a Result of Work-related Injuries | person | 2 |
Number of Work-related Fatalities | person | 2 |
Work-related Fatalities Rate | % | 0.11 |
Lost days due to work injury.
Standard Indicator | Unit | 2023 |
---|---|---|
Lost Days Due to Work-related Injuries | day | 16505 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2023 |
---|---|---|
Health Check Coverage for Employees | % | 100 |
Investment in Work Safety | RMB million | 299 |
Number of People Receiving Training on Work Safety | person-time | 276380 |
Number of Production Safety Emergency Drills | time | 1778 |
Participation Rate of Safety Training | % | 100 |
Total Hours of Safety Training for Employees | hours | 415000 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 |
---|---|---|
Percentage of Employees Trained | % | 100 |
Percentage of Trained Administrative Employees | % | 100 |
Percentage of Trained Female Employees | % | 100 |
Percentage of Trained Male Employees | % | 100 |
Percentage of Trained Production Employees | % | 100 |
Percentage of Trained Technical Employees | % | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 |
---|---|---|
Average Training Hours (Administrative Employees) | hour | 22.5 |
Average Training Hours (Female) | hour | 21.9 |
Average Training Hours (Male) | hour | 19.6 |
Average Training Hours (Marketing & Customer Service) | hour | 13.2 |
Average Training Hours (Production Employees) | hour | 16.4 |
Average Training Hours (Senior Management) | hour | 24.8 |
Average Training Hours (Technical Employees) | hour | 27 |
Average Training Hours per Employee | hour | 18.9 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Suppliers in East China | suppliers | 2820 |
Number of Suppliers in North China | suppliers | 2111 |
Number of Suppliers in Other regions | suppliers | 3325 |
Number of Suppliers in South China | suppliers | 10373 |
Number of Total Suppliers | suppliers | 18629 |
Proportion of Spending on Local Suppliers | % | 59 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Suppliers Participating in ESG Training | no. | 1123 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2023 |
---|---|---|
Complaints Handling Rate | % | 100 |
Number of Product Quality Complaints | no. | 1 |
Number of Products and Service Related Complaints | no. | 25 |
Total Number of Customer Complaints | no. | 26 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2023 |
---|---|---|
Accumulative Number of Patent Applications | item | 539 |
Number of Invention Patents | item | 59 |
Number of New Patent Applications | item | 17 |
Number of Patents Granted | patents | 32 |
Number of Patents Held | item | 59 |
Description of quality assurance process and recall procedures.
Standard Indicator | Unit | 2023 |
---|---|---|
Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Anti-corruption Training Session | time | 373 |
Number of Attendance for Anti-corruption Training | person-time | 18627 |