2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emission intensity (office operations) | Lower than 2022 | No target set; will consider if relevant emissions arise | 33 | ||
| GHG emissions intensity | tCO2e/RMB million revenue | 0.03 | 7.6 | 69 | |
| Indirect GHG emissions (Scope 2) | tCO2e | 311.79 | 350.35 | 69 | |
| Indirect GHG emissions other than those in Scope 2 (Scope 3) | tCO2e | 93783.94 | 69 | ||
| Total GHG emissions | tCO2e | 311.79 | 94134.29 | 69 | |
| Type 1: Emissions from the use of products sold | tCO2e | 83272.92 | 69 | ||
| Type 2: Emissions from employees business travels | tCO2e | 455.58 | 69 | ||
| Type 3: Emissions from goods and services sold (supplier activities) | tCO2e | 10055.44 | 69 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste intensity | t/employee | 0.001 | 0.0002 | 69 | |
| Office waste intensity | Lower than 2022 | Lower than 2023 | 33 | ||
| Total non-hazardous waste produced | t | 1.98 | 2.02 | 69 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Waste classification in headquarter office premises | 100% | 100% | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive energy consumption (excluding delivery session) | MWh | 546.72 | 614.33 | 70 | |
| Comprehensive energy consumption (excluding delivery session) intensity | MWh/ RMB million revenue | 0.05 | 0.05 | 70 | |
| Comprehensive energy consumption (including delivery session) | MWh | 146630.33 | 70 | ||
| Comprehensive energy consumption (including delivery session) intensity | MWh/RMB million revenue | 11.84 | 70 | ||
| Electricity consumption | kWh | 546719.24 | 614334.27 | 70 | |
| Electricity consumption of delivery | kWh | 146016000 | 70 | ||
| Office electricity intensity | Achieved | Lower than 2023 | 33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Office water intensity | Achieved | Lower than 2023 | 33 | ||
| Total water consumption | m³ | 5879.87 | 6923 | 70 | |
| Total water consumption intensity | m³/RMB million revenue | 0.57 | 0.56 | 70 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Packaging intensity | t/RMB million revenue | 0.01 | 0.0008 | 70 |
| Packaging used | t | 152.38 | 10.36 | 70 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Age distribution of riders: 18-25 | % | 33.91 | 45 | |
| Age distribution of riders: 26-35 | % | 42.93 | 45 | |
| Age distribution of riders: 36-45 | % | 18.68 | 45 | |
| Age distribution of riders: 46-55 | % | 4.14 | 45 | |
| Age distribution of riders: 56 and above | % | 0.34 | 45 | |
| Number of new employees by age group - 29 and below | person | 239 | 38 | |
| Number of new employees by age group - 30-49 | person | 130 | 38 | |
| Number of new employees by gender - Female | person | 135 | 38 | |
| Number of new employees by gender - Male | person | 234 | 38 | |
| Number of new employees by geographical regions - China Mainland | person | 367 | 38 | |
| Number of new employees by geographical regions - Hong Kong, Macau, Taiwan and overseas | person | 2 | 38 | |
| Number of new employees by type of employment - Management | person | 2 | 38 | |
| Number of new employees by type of employment - Non-management | person | 367 | 38 | |
| Riders' distribution by birth year: Post-00s | % | 25.38 | 45 | |
| Riders' distribution by birth year: Post-60s | % | 0.64 | 45 | |
| Riders' distribution by birth year: Post-70s | % | 5.53 | 45 | |
| Riders' distribution by birth year: Post-80s | % | 24.02 | 45 | |
| Riders' distribution by birth year: Post-90s | % | 44.43 | 45 | |
| Total number of employees | Person | 2178 | 2041 | 70 |
| Total number of new employees | person | 369 | 38 | |
| Total workforce by age group - 29 and below | Person | 863 | 737 | 70 |
| Total workforce by age group - 30-49 | Person | 1304 | 1290 | 70 |
| Total workforce by age group - 50 and above | Person | 11 | 14 | 70 |
| Total workforce by employment type - Management | Person | 34 | 40 | 70 |
| Total workforce by employment type - Non-management | Person | 2144 | 2001 | 70 |
| Total workforce by gender - Female | Person | 604 | 556 | 70 |
| Total workforce by gender - Male | Person | 1574 | 1485 | 70 |
| Total workforce by geographical regions - China Mainland | Person | 2176 | 2039 | 70 |
| Total workforce by geographical regions - Hong Kong, Macau, Taiwan and overseas | Person | 2 | 2 | 70 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 29 and below | % | 34.65 | 34.19 | 71 |
| Employee turnover rate by age group - 30-49 | % | 23.54 | 25.27 | 71 |
| Employee turnover rate by age group - 50 and above | % | 27.27 | 21.43 | 71 |
| Employee turnover rate by gender - Female | % | 28.31 | 28.42 | 71 |
| Employee turnover rate by gender - Male | % | 27.83 | 28.48 | 71 |
| Employee turnover rate by geographical regions - China Mainland | % | 27.94 | 28.4 | 71 |
| Employee turnover rate by geographical regions - Hong Kong, Macau, Taiwan and overseas | % | 50.00% | 100% | 71 |
| Employee voluntary resignation rate | % | Added in 2023 | 23.99 | 71 |
| Overall employee turnover rate | % | 27.96 | 28.47 | 71 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related fatalities of employees | % | 0% | 0% | 0% | 71 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| The percentage of employees trained | % | 99.86% | 99.80% | 72 |
| The percentage of employees trained by employee category - Management | % | 100% | 100% | 72 |
| The percentage of employees trained by employee category - Non-management | % | 99.86% | 99.80% | 72 |
| The percentage of employees trained by gender - Female | % | 100% | 99.64% | 72 |
| The percentage of employees trained by gender - Male | % | 99.81% | 99.87% | 72 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| The average training hours completed per employee | Hours | 37.77 | 42.53 | 72 |
| The average training hours completed per employee by employee category - Management | Hours | 23.68 | 80.6 | 72 |
| The average training hours completed per employee by employee category - Non-management | Hours | 37.99 | 41.77 | 72 |
| The average training hours completed per employee by gender - Female | Hours | 32.03 | 42.22 | 72 |
| The average training hours completed per employee by gender - Male | Hours | 39.97 | 42.64 | 72 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of active riders | riders | 950000 | 6, 45 | |
| Number of suppliers in China Mainland | Units | 634 | 335 | 72 |
| Number of suppliers in Hong Kong, Macau, Taiwan and overseas | Units | 30 | 5 | 72 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of products – and service-related complaints received | Times/million parcels | 187 | 192 | 73 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Duration of anti-corruption training for the board of directors and management | Hours | 287 | 255 | 73 |
| The number of board members and senior management participating in anti-corruption training | Attendances | 161 | 170 | 73 |
| The number of people participating in anti-corruption training | Attendances | 8414 | 9023 | 73 |
| Total duration of anti-corruption training | Hours | 2236 | 3296 | 73 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Investment in the public welfare project for riders | RMB ten thousand | 18 | 10+ | 73 |
| The number of people participating in voluntary activities | Attendances | Added in 2023 | 60 | 73 |
| Time invested in voluntary activities | Hours | Added in 2023 | 360 | 73 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tCO2e | 311.79 | 350.35 |
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 455.58 | |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 10055.44 | |
| Scope 3 GHG Emissions (Use of Sold Products) | tCO2e | 83272.92 | |
| Total GHG Emissions | tCO2e | 311.79 | 94134.29 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB million revenue | 0.03 | 7.6 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 93783.94 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | t | 1.98 | 2.02 |
| Total Non-Hazardous Waste Intensity (By Employee) | t/employee | 0.001 | 0.0002 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes of carbon dioxide equivalents |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/ RMB million revenue | 0.05 | 11.84 |
| Purchased Electricity | kWh | 546719.24 | 146016000 |
| Total Energy Consumption | MWh | 546.72 | 146630.33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | m³ | 5879.87 | 6923 |
| Water Consumption Intensity (By Revenue) | m³/RMB million revenue | 0.57 | 0.56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | t/RMB million revenue | 0.01 | 0.0008 |
| Packaging Materials Consumed | t | 152.38 | 10.36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 1304 | 1290 |
| Number of Employees Aged Above 50 | Person | 11 | 14 |
| Number of Employees Aged Below 30 | Person | 863 | 737 |
| Number of Employees in Mainland China | Person | 2176 | 2039 |
| Number of Employees in Overseas | Person | 2 | 2 |
| Number of Female Employees | Person | 604 | 556 |
| Number of General Employees | Person | 2144 | 2001 |
| Number of Male Employees | Person | 1574 | 1485 |
| Number of New Employees | person | 369 | |
| Number of New Employees (Aged 30-50) | person | 130 | |
| Number of New Employees (Aged Below 30) | person | 239 | |
| Number of New Employees (Female) | person | 135 | |
| Number of New Employees (Mainland China) | person | 367 | |
| Number of New Employees (Male) | person | 234 | |
| Number of New Employees (Overseas) | person | 2 | |
| Number of Senior Management Employees | Person | 34 | 40 |
| Number of Total Employees | Person | 2178 | 2041 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.54 | 25.27 |
| Turnover Rate of Employees Aged Above 50 | % | 27.27 | 21.43 |
| Turnover Rate of Employees Aged Below 30 | % | 34.65 | 34.19 |
| Turnover Rate of Employees in Mainland China | % | 27.94 | 28.4 |
| Turnover Rate of Female Employees | % | 28.31 | 28.42 |
| Turnover Rate of Male Employees | % | 27.83 | 28.48 |
| Turnover Rate of Total Employees | % | 27.96 | 28.47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 99.86 | 99.8 |
| Percentage of Trained Female Employees | % | 100 | 99.64 |
| Percentage of Trained Male Employees | % | 99.81 | 99.87 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Executive Employees) | Hours | 23.68 | 80.6 |
| Average Training Hours (Female) | Hours | 32.03 | 42.22 |
| Average Training Hours (General Staff) | Hours | 37.99 | 41.77 |
| Average Training Hours (Male) | Hours | 39.97 | 42.64 |
| Average Training Hours per Employee | Hours | 37.77 | 42.53 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Units | 634 | 335 |
| Number of Total Suppliers | Units | 664 | 340 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Products and Service Related Complaints | Times/million parcels | 187 | 192 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Employee Coverage of Data Security Training | % |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Attendance for Anti-corruption Training | attendances | 8414 | 9023 |
| Number of Directors and Management Attendance for Anti-corruption Training | attendances | 161 | 170 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | attendances | 8414 | 9023 |
| Total Anti-corruption Training Hours for Directors and Management | hours | 287 | 255 |
| Total Hours of Anti-corruption Training | hours | 2236 | 3296 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Investment in Volunteer Activities | RMB ten thousand | 18 | 10 |
| Number of Participations in Volunteer Activities | Attendances | 60 | |
| Total Volunteer Service Hours | Hours | 360 |