Environmental, Social, and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct Greenhouse Gases (Scope 1) | tons | 14.16 | 14.35 | 48 |
| Indirect Greenhouse Gases (Scope 2) | tons | 1253.95 | 1383.61 | 48 |
| Total GHG emissions per employee | tons/employee | 0.58 | 0.45 | 48 |
| Total Greenhouse Gas Emissions (Scope 1 & Scope 2) | tons | 1268.11 | 1397.96 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total Hazardous Waste Discharge | tons | 0.01 | 0.04 | 48 |
| Total hazardous waste emissions per employee | tons/employee | 0.00 | 0.00 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste discharge | tons | 462.09 | 503.04 | 48 |
| Total non-hazardous waste emissions per employee | tons/employee | 0.21 | 0.16 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity consumption | thousands of kWh | 1558 | 1276.20 | 48 |
| Gasoline consumption | thousands of kWh | 62.93 | 52.20 | 48 |
| Total energy consumption | thousands of kWh | 1620.95 | 1328.40 | 48 |
| Total energy consumption per employee | thousands of kWh/employee | 0.74 | 0.43 | 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total water consumption per employee | tons/employee | 38.31 | 20.07 | 48 |
| Water consumption | tons | 84240 | 62634 | 48 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Active black-gray channels discovered | 200 | 20 | |
| Cumulative loan amount injected into environmental industry enterprises | billion yuan | 16.05 | 42 |
| Cumulative number of environmental industry enterprises supported | 216000 | 42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employees - Female | 946 | 1283 | 49 | |
| Employees - Male | 1253 | 1838 | 49 | |
| Employees above age 50 | 6 | 6 | 49 | |
| Employees age 30 to 50 | 1093 | 1705 | 49 | |
| Employees below age 30 | 1100 | 1410 | 49 | |
| Employees in China | 2199 | 3121 | 49 | |
| Full-time employees | 2195 | 3118 | 49 | |
| General staff employees | 2045 | 2945 | 49 | |
| Middle management employees | 140 | 162 | 49 | |
| Number of employees aged 31–49 | employees | 1706 | 32 | |
| Number of employees aged ≤30 | employees | 1401 | 32 | |
| Number of employees aged ≥50 | employees | 14 | 32 | |
| Number of female employees | employees | 1288 | 32 | |
| Number of full-time employees | employees | 3118 | 32 | |
| Number of general employees | employees | 2945 | 32 | |
| Number of intermediate administrators | employees | 142 | 32 | |
| Number of male employees | employees | 1833 | 32 | |
| Number of part-time employees | employees | 3 | 32 | |
| Number of senior administrators | employees | 14 | 32 | |
| Part-time employees | 4 | 3 | 49 | |
| Senior management employees | 14 | 14 | 49 | |
| Total employees | 2199 | 3121 | 49 | |
| Total number of employees | employees | 3121 | 32 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 19 | 20 | 49 |
| Employee turnover rate - Above age 50 | % | 14 | 49 | |
| Employee turnover rate - Age 30 to 50 | % | 14 | 15 | 49 |
| Employee turnover rate - Below age 30 | % | 23 | 21 | 49 |
| Employee turnover rate - China | % | 19 | 20 | 49 |
| Employee turnover rate - Female | % | 19 | 19 | 49 |
| Employee turnover rate - Male | % | 18 | 20 | 49 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employee training - Female | % | 90 | 91 | 49 |
| Percentage of employee training - General staff | % | 100 | 100 | 49 |
| Percentage of employee training - Male | % | 91 | 92 | 49 |
| Percentage of employee training - Middle management | % | 96 | 97 | 49 |
| Percentage of employee training - Senior management | % | 50 | 49 | 49 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average hours of training completed per employee - Female | hours | 6.03 | 6.33 | 50 |
| Average hours of training completed per employee - General staff | hours | 5.46 | 7.00 | 50 |
| Average hours of training completed per employee - Male | hours | 5.63 | 7.01 | 50 |
| Average hours of training completed per employee - Middle management | hours | 12.26 | 12.62 | 50 |
| Average hours of training completed per employee - Senior management | hours | 2.22 | 3.00 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative new energy vehicle owner loans facilitated by financial institutions | billion yuan | 25.96 | 42 | ||
| Number of cooperative suppliers in the User Growth Department of Qifu Technology | 141 | 28 | |||
| Proportion of suppliers in East China | % | 37 | 28 | ||
| Proportion of suppliers in North China | % | 38 | 28 | ||
| Proportion of suppliers in Other Regions | % | 5 | 28 | ||
| Proportion of suppliers in South China | % | 20 | 28 | ||
| Suppliers proportion by region - Central China | 1 | 7 | 50 | ||
| Suppliers proportion by region - East China | 9 | 52 | 50 | ||
| Suppliers proportion by region - North China | 35 | 54 | 50 | ||
| Suppliers proportion by region - South China | 7 | 28 | 50 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Data vendors investigated annually | 2300 | 20 | |
| Number of outstanding partners and suppliers covered in BPO National Supplier Conference | partners and suppliers | 30 | 15 |
| Number of problematic suppliers removed due to compliance issues | suppliers | 3 | 15 |
| Plotting first-level / second-level connections | ms | 5 / 40 | 21 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Consumer funds protected from fraud | million yuan | 315 | 21 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Consumer Rights Protection section users reached | users | 210000 | 25 |
| Customer satisfaction rate | % | 99.2 | 25 |
| First-time resolution rate for user issues | % | 87.8 | 25 |
| Online daily calculation | million times | 110 | 21 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Argus Intelligent Engine IV - Application, smart signing | % | 100 | 21 |
| Argus Intelligent Engine IV - Average lending time to completion (Credit Approval / Fund disbursement) | s | 44 / 39 | 21 |
| Argus Intelligent Engine IV - Credit Approval Automation Rate | % | 97 | 21 |
| Machine Learning Models | 1000 | 21 | |
| Number of authorized patent applications | 300 | 22 | |
| Number of copyright registrations held | 100 | 22 | |
| Number of new invention patents applied for | 9 | 22 | |
| Number of registered trademarks obtained domestically and internationally | 200 | 22 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| App users receiving loan reminder and interception services | million times | 21.8 | 21 |
| Automated Decision Accuracy | % | 99 | 21 |
| Data leak prevention and loss savings annually | million RMB | 420 | 20 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-fraud relationship edges | billion edges | 164 | 21 | ||
| Anti-fraud relationship network nodes | billion nodes | 2.4 | 21 | ||
| Argus Intelligent Engine IV - Fraud loss rate | ‰ Below | 2 | 21 | ||
| Incidence of fraud and account losses using Argus Intelligent Risk Control Engine | BP | 0.001 | 22 | ||
| Number of reported gift-related violations (Anti-Bribery Management Regulations) | violations | 27 | 15 | ||
| Number of suspected non-public bribery corruption cases investigated | cases | 2 | 15 | ||
| The number of corruption litigation cases filed against the company or its employees that have been raised and resolved | 1 | 2 | 50 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of integrity comic propaganda emails sent to all employees (anti-corruption culture promotion) | emails | 12 | 15 |
| Risk Assessment Features | 120000 | 21 | |
| Risk Decision Rules Deployment | 50000 | 21 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Cumulative number of new energy vehicle owners served | 175000 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 14.16 | 14.35 |
| Indirect Energy Emissions (Scope 2) | tons | 1253.95 | 1383.61 |
| Total GHG Emissions | tons | 1268.11 | 1397.96 |
| Total GHG Emissions Intensity (By Employee) | tons/employee | 0.58 | 0.45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | tons | 0.01 | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 462.09 | 503.04 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/employee | 0.21 | 0.16 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | thousands of kWh/employee | 0.74 | 0.43 |
| Gasoline Consumption | thousands of kWh | 62.93 | 52.2 |
| Purchased Electricity | thousands of kWh | 1558 | 1276.2 |
| Total Electricity Consumption | thousands of kWh | 1558 | 1276.2 |
| Total Energy Consumption | thousands of kWh | 1620.95 | 1328.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | tons | 84240 | 62634 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Investment in Ecological Restoration | billion yuan | 16.05 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 1093 | 1705 |
| Number of Employees Aged Above 50 | employees | 6 | 6 |
| Number of Employees Aged Below 30 | employees | 1100 | 1410 |
| Number of Employees in Mainland China | employees | 2199 | 3121 |
| Number of Female Employees | employees | 946 | 1283 |
| Number of Full-time Employees | employees | 2195 | 3118 |
| Number of General Employees | employees | 2045 | 2945 |
| Number of Male Employees | employees | 1253 | 1838 |
| Number of Middle Management Employees | employees | 140 | 162 |
| Number of Part-time Employees | employees | 4 | 3 |
| Number of Senior Management Employees | employees | 14 | 14 |
| Number of Total Employees | employees | 2199 | 3121 |
| Percentage of Employees Aged 30-50 | percent | 49.69 | 54.65 |
| Percentage of Employees Aged Above 50 | percent | 0.27 | 0.19 |
| Percentage of Employees Aged Below 30 | percent | 50.02 | 45.19 |
| Percentage of Female Employees | percent | 43 | 41.11 |
| Percentage of Full-time Employees | percent | 99.82 | 99.9 |
| Percentage of Male Employees | percent | 57 | 58.89 |
| Percentage of Part-time Employees | percent | 0.18 | 0.1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 14 | 15 |
| Turnover Rate of Employees Aged Above 50 | % | 14 | |
| Turnover Rate of Employees Aged Below 30 | % | 23 | 21 |
| Turnover Rate of Employees in Mainland China | % | 19 | 20 |
| Turnover Rate of Female Employees | % | 19 | 19 |
| Turnover Rate of Male Employees | % | 18 | 20 |
| Turnover Rate of Total Employees | % | 19 | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 90 | 91 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 91 | 92 |
| Percentage of Trained Middle Management | % | 96 | 97 |
| Percentage of Trained Senior Management | % | 50 | 49 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 6.03 | 6.33 |
| Average Training Hours (General Staff) | hours | 5.46 | 7 |
| Average Training Hours (Male) | hours | 5.63 | 7.01 |
| Average Training Hours (Middle Management) | hours | 12.26 | 12.62 |
| Average Training Hours (Senior Management) | hours | 2.22 | 3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in East China | % | 37 |
| Number of Suppliers in North China | % | 38 |
| Number of Suppliers in South China | % | 20 |
| Number of Total Suppliers | 141 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of problematic suppliers removed due to compliance issues | suppliers | 3 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 99.2 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of New Patent Applications | 9 | |
| Number of Patents Granted | 300 | |
| Number of Trademark Registrations | 200 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Concluded Corruption Lawsuits | 1 | 2 | ||
| Number of Confirmed Incidents of Corruption | cases | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Number of Anti-corruption Training Session | sessions |