ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023

Year: 2023
Published: 2024-04-26
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2022 2023 2025 Report Pages
Ammonia Nitrogen (NH3-N) tonnes 196.7 210.1 224.8 74
Chemical Oxygen Demand (COD) tonnes 1389.4 1267 1201.5 74
NOx (Waste Gas) tonnes 283.9 207.5 218.8 74
SO2 emission reduction target (Fosun Pharma) g/RMB10000 of revenue Achieved 20% reduction from 2020 74
SOx (Waste Gas) tonnes 145.5 121.1 151.6 74

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
GHG emission intensity (Scope 1 and Scope 2) tCO2e/RMB Million of Revenue 11.2 10.4 9.6 8
GHG emissions (Scope 1 and Scope 2) tCO₂e 1545682.9 76
GHG emissions intensity (Scope 1 and Scope 2) tCO₂e/RMB million of revenue 9.6 76

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Hazardous waste (tonnes) tonnes 7432.2 8055.7 20341.9 75
Hazardous waste intensity (tonnes/ RMB million of revenue) tonnes/ RMB million of revenue 0.05 0.05 0.13 75

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
2023 non-hazardous waste volume by disposal method: Composting tonnes 45213.65 75
2023 non-hazardous waste volume by disposal method: Incineration tonnes 9513.81 75
2023 non-hazardous waste volume by disposal method: Landfill tonnes 33881.1 75
2023 non-hazardous waste volume by disposal method: Others tonnes 30322.17 75
2023 non-hazardous waste volume by disposal method: Recycling tonnes 1572543.08 75
2023 non-hazardous waste volume by disposal method: Storage tonnes 1919904.32 75
Non-hazardous waste (tonnes) tonnes 3828862 3394612.9 3610568.1 75
Non-hazardous waste intensity (tonnes/ RMB million of revenue) tonnes/ RMB million of revenue 28.2 22.1 22.4 75

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 2025 Report Pages
Ammonia Nitrogen (NH3-N) emission reduction target (Fosun Pharma) kg/RMB10000 of revenue Not achieved 15% reduction from 2020 74
Carbon neutrality base officially established Yes 20
Chemical Oxygen Demand (COD) emission reduction target (Fosun Pharma) kg/RMB10000 of revenue Achieved 15% reduction from 2020 74
GHG emissions intensity (Scope 1 and Scope 2) year-on-year decrease % 7.8 76
NOx emission reduction target (Fosun Pharma) kg/RMB10000 of revenue Achieved 20% reduction from 2020 74
Total investment in energy and environmental protection million RMB 210 20
VOCs compliance rate target (Fosun Pharma) % 100 100 74

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 2021 2022 2023 2024 2025 2030 Report Pages
Club Med food waste reduction target per person per meal in all resorts by 2030 g/person/meal 100 76
Club Med resorts reduction in plastic water bottle consumption % 10 22 50 78
Club Med resorts single-use plastic accessories replaced by alternative materials Yes 78
Club Med resorts single-use plastic phase-out achievement 100% 78
Club Med resorts use of reusable large bottles for shower gels, shampoos and creams in bathrooms achievement 100% 78
Suspended Solids emission reduction target (Fosun Pharma) g/RMB10000 of revenue Achieved 20% reduction from 2020 74

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Direct energy consumption MWh 1155298.9 76
Energy consumption intensity MWh/ RMB Million of Revenue 26 24.2 22.8 8
Indirect energy consumption MWh 2522722.9 76
Total energy consumption MWh 3677982.7 76
Total energy consumption intensity MWh/RMB million of revenue 22.8 76

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Fresh Water Consumption Intensity (tonnes / RMB million of revenue) 184.6 166.4 160.5 77
Groundwater from wells consumption ten thousand tonnes 157.9 77
Municipal water consumption ten thousand tonnes 2388.3 77
Purchased recycled water consumption ten thousand tonnes 15.3 77
Surface water from rivers and lakes consumption ten thousand tonnes 25.5 77
Total Amount of Wastewater ten thousand tonnes 1482.9 1625.1 1118.4 74
Total Fresh Water Consumption ten thousand tonnes 2504.4 2553.1 2587 77
Water consumption intensity Tonnes/ RMB Million of Revenue 184.6 166.4 160.5 8

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
Number of member companies obtained the energy management system certification Companies 5 10 11 8
Total energy consumption intensity year-on-year decrease % 5.9 76

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 2025 Report Pages
Wastewater emission reduction target (Fosun Pharma) tonnes/RMB10000 of revenue Achieved 15% reduction from 2020 74

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 Report Pages
Packaging Material Usage (tonnes) - Glass tonnes 6809.6 5317.8 5782.8 78
Packaging Material Usage (tonnes) - Metal tonnes 460.9 401.2 1222.4 78
Packaging Material Usage (tonnes) - Others tonnes 2.2 25.5 0.6 78
Packaging Material Usage (tonnes) - Paper tonnes 13193.5 15565.2 13657.5 78
Packaging Material Usage (tonnes) - Plastics tonnes 3583.3 3961.2 2427.6 78
Packaging Material Usage (tonnes) - Rubber tonnes 578.1 532 1076.3 78
Packaging Material Usage (tonnes) - Total tonnes 24657.9 25830 23694.2 78
Packaging Material Usage (tonnes) - Wood tonnes 31.3 39.9 31.5 78

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 2023 Report Pages
Average score of the Group's EHS management system audit points 3.4 3.2 3.4 73
Green Building Certifications Certificates 35 43 48 8
Number of EHS promotion training sessions organized by FTG Headquarters sessions 7 73
Number of member companies obtained quality management system certification (ISO 9001/HACCP) Companies 9 9 21 8
Number of member companies obtained the environmental management system certification Companies 19 21 26 8
Total energy and environmental protection investment RMB 100 Million >150 >200 >200 8
Total investment in new technology and innovation capability (excluding capitalized but excluding digitalization expenses) million RMB 7871.4 20

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2023 Report Pages
Second Climate Information Disclosure Report in preparation Yes 20

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Percentage of employees by age - 30-39 % 38.1 37.7 36.5 57
Percentage of employees by age - 40-49 % 21.1 20.4 22.2 57
Percentage of employees by age - <30 % 29.3 29.5 27.7 57
Percentage of employees by age - ≥50 % 11.5 12.4 13.6 57
Percentage of employees by employment type - Full-time % 99 98.3 97.7 57
Percentage of employees by employment type - Part-time % 1 1.7 2.3 57
Percentage of employees by gender - Female % 48.2 49.2 49.2 57
Percentage of employees by gender - Male % 51.8 50.8 50.8 57
Percentage of employees by position - General staff % 86.1 84.2 84.8 57
Percentage of employees by position - Middle management % 11.8 14.1 13.7 57
Percentage of employees by position - Senior executive % 2.1 1.7 1.5 57
Percentage of employees by region - Africa % 1.56 1.92 8.3 57
Percentage of employees by region - Asia % 86.31 81.39 71.65 57
Percentage of employees by region - Europe % 8.43 12.75 14.03 57
Percentage of employees by region - North America % 2.48 3.35 4.17 57
Percentage of employees by region - Oceania % 0.02 0.03 0.03 57
Percentage of employees by region - South America % 1.2 0.56 1.82 57
Percentage of new employees by age - 30-39 % 29.5 29.2 29.5 57
Percentage of new employees by age - 40-49 % 10.8 9.4 14.1 57
Percentage of new employees by age - <30 % 52.9 57.2 46.9 57
Percentage of new employees by age - ≥50 % 6.8 4.2 9.5 57
Percentage of new employees by gender - Female % 45 54.3 47 57
Percentage of new employees by gender - Male % 55 45.7 53 57
Percentage of new employees by region - Africa % 9.44 2.62 6.63 57
Percentage of new employees by region - Asia % 52.32 62.13 62.54 57
Percentage of new employees by region - Europe % 27.81 27.62 20.59 57
Percentage of new employees by region - North America % 8.87 5.52 7.42 57
Percentage of new employees by region - Oceania % 0.01 0.05 0.03 57
Percentage of new employees by region - South America % 1.55 2.06 2.78 57
Proportion of female employees % 48.2 49.2 49.2 8
Total assets RMB Million 806277.6 806376.2 808387.6 8
Total number of employees Persons Approximately 96000 Approximately 108000 Approximately 108000 8
Total number of employees within the scope of the Report Approximately 69000 Approximately 74000 Approximately 80000 57
Total number of new employees within the scope of the Report Approximately 37000 Approximately 27000 Approximately 27000 57

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Employee turnover rate % 15.7 21.6 23.8 58
Number of employees newly hired 27000 20
Turnover rate by age - 30-39 % 20 20.2 23.4 58
Turnover rate by age - 40-49 % 13.5 14.4 18.5 58
Turnover rate by age - <30 % 24.9 30.1 29.2 58
Turnover rate by age - ≥50 % 14.2 13 21.4 58
Turnover rate by gender - Female % 20.3 19.7 23.1 58
Turnover rate by gender - Male % 19 23.4 24.5 58
Turnover rate by region - Africa % 26.6 13.2 19.7 58
Turnover rate by region - Asia % 20.1 20.2 24.5 58
Turnover rate by region - Europe % 8.5 24.2 19.1 58
Turnover rate by region - North America % 24.1 36.9 32.1 58
Turnover rate by region - Oceania % 26.1 30 21.4 58
Turnover rate by region - South America % 31 54.6 28.5 58
Voluntary turnover rate % 15.7 16.5 58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
EHS inspection times Times 9470 6727 9743 8
Number of member companies obtained occupational health and safety management system certification Companies 18 18 26 8
Total EHS promotion training hours organized by FTG Headquarters hours 808 73
Total EHS training hours (Company and 5 member companies) hours 73542 73

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
EHS training completion rate % 100 100 100 8
Employee training rate % 71 83 85 8
Female employee training rate % 69 78 79 8
Percentage of employees received regular performance and career development reviews % 100 100 100 8
Percentage of employees trained % 70.7 82.6 85.3 60
Percentage of employees trained by gender: Female % 69.1 77.9 79 60
Percentage of employees trained by gender: Male % 72.1 87.1 91.3 60
Percentage of employees trained by position: General staff % 84.8 88.8 89.5 60
Percentage of employees trained by position: Middle management % 75.5 68.6 81.8 60
Percentage of employees trained by position: Senior executive % 52.3 87.4 85.4 60
Research and development costs/sales ratio % 2.6 2.8 2.5 8

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 Report Pages
Accumulative training time Hours 1505959 3273275 3230218 8
Average EHS training hours per person (Company and 5 member companies) hours per person 10.3 73
Average training hours completed per employee by gender: Female hours 31.1 41.8 41.9 60
Average training hours completed per employee by gender: Male hours 30 65.1 52.6 60
Average training hours completed per employee by position: General staff hours 30 56.2 49.7 60
Average training hours completed per employee by position: Middle management hours 24.7 51.5 42.4 60
Average training hours completed per employee by position: Senior executive hours 34.5 30.3 35.5 60
Average training hours per person hours 47 20
R&D expenses approximately million RMB 8489.2 20
Research and development costs RMB Million 4193.1 4911.7 4882.9 8
Total accumulated training time hours 3230218 60
Training expenses RMB 89500000 60
Training hours per capita hours 30.5 53.6 47.3 60
Training hours per person hours 47 60

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Global Partner >140 Approximately 150 Approximately 150 8
Number of participating and holding companies in the environmental protection sector 8 20

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Percentage of suppliers received credit investigations through a third party % 100 100 100 8
Supplier Code of Conduct: All registered and new suppliers have signed All 20

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
ESG risk assessments managed through the digital supply chain platform 3 20

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 Report Pages
Atlantis Sanya overall NSR (Net Satisfaction Rate) % 93.8 46
Atlantis Sanya year-on-year growth in NSR % 7.1 46
Atlantis Sanya year-on-year growth in volume of online reviews % 350.7 46
Customer satisfaction rate % 78 80 82.8 46
FTG Net Promoter Score (NPS) 7.6 46
FTG cumulative number of online reviews monitored 330000 46
FTG overall NSR (Net Satisfaction Rate) % 92.5 46
FTG overall satisfaction rate % 92.6 46
FTG year-on-year growth in number of online reviews monitored % 300 46
FTG year-on-year increase in overall NSR % 7.4 46
Number of customer feedback samples collected in FTG customer satisfaction survey 9346 46
Resolution rate of customer complaints % 95 98 100 8
Response rate of customer complaints % 100 100 100 8

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 Report Pages
Number of patent applications 2447 20
Number of patents granted 1207 20

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 2023 Report Pages
Every ESG report published subject to assurance since Yes 20
Integrity inspection coverage rate for key core member companies 100% 20

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2023 Report Pages
Average anti-corruption training hours per person for employees hour 0.5 20
Average anti-corruption training hours per person for suppliers and contractors hour 0.5 20
Integrity education coverage rate for employees 100% 20

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 2022 2023 Report Pages
Proportion of total investment in primary market in the energy, environmental protection and new equipment investment segment over 50% 20
Tax RMB Million 7564.7 7694.8 2524.6 8

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 Report Pages
Fosun Foundation donations billion RMB 1.026 20
Revenue RMB Million 161291.2 182425.8 198200.3 8
Total time of public welfare participation of all employees Hours 20416 45787 34476 8

The types of emissions and respective emissions data.

Standard Indicator Unit 2021 2022 2023
NOₓ Emissions tonnes 283.9 207.5 218.8
SOₓ Emissions tonnes 145.5 121.1 151.6

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Total GHG Emissions tCO₂e 1545682.9
Total GHG Emissions Intensity (By Revenue) tCO2e/RMB Million of Revenue 11.2 10.4 9.6

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Total Hazardous Waste tonnes 7432.2 8055.7 20341.9
Total Hazardous Waste Intensity (By Revenue) tonnes/ RMB million of revenue 0.05 0.05 0.13

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Non-Hazardous Waste Incineration tonnes 9513.81
Non-Hazardous Waste Landfilling tonnes 33881.1
Non-Hazardous Waste Recycled tonnes 1572543.08
Total Non-Hazardous Waste Intensity (By Revenue) tonnes/ RMB million of revenue 28.2 22.1 22.4

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2025
Ammonia Nitrogen Emissions Reduction Percentage Compared to Last Year % 9 15
NOx Emissions Reduction Percentage Compared to Last Year % 12 20
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % 7.8

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022 2023 2024 2025
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 12 20
Plastic Waste Reduction Percentage Compared to Last Year % 10 22 50

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Comprehensive Energy Consumption Intensity (By Revenue) MWh/RMB million of revenue 22.8
Energy Consumption Intensity (By Revenue) MWh/ RMB Million of Revenue 26 24.2 22.8
Total Direct Energy Consumption MWh 1155298.9
Total Energy Consumption MWh 3677982.7
Total Indirect Energy Consumption MWh 2522722.9

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Groundwater Consumption ten thousand tonnes 157.9
Municipal Water Consumption ten thousand tonnes 2388.3
Recycled Water Usage ten thousand tonnes 15.3
Surface Water Consumption ten thousand tonnes 25.5
Total Wastewater Discharge ten thousand tonnes 1482.9 1625.1 1118.4
Water Consumption ten thousand tonnes 2504.4 2553.1 2587
Water Consumption Intensity (By Revenue) tonnes/RMB million of revenue 184.6 166.4 160.5

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Energy Consumption Reduction Percentage Compared to Last Year % 5.9

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2025
Target Wastewater Reduction Percentage Compared to Last Year % 9 15

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022 2023
Packaging Material Consumption (Glass) tonnes 6809.6 5317.8 5782.8
Packaging Material Consumption (Metal) tonnes 460.9 401.2 1222.4
Packaging Material Consumption (Paper) tonnes 13193.5 15565.2 13657.5
Packaging Material Consumption (Plastics) tonnes 3583.3 3961.2 2427.6
Packaging Material Consumption (Rubber) tonnes 578.1 532 1076.3
Packaging Materials Consumed tonnes 24657.9 25830 23694.2
Usage of Packaging Materials (Wood) tonnes 31.3 39.9 31.5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Number of New Employees Persons 37000 27000 27000
Number of Total Employees Persons 96000 108000 108000
Percentage of Employees Aged 30-50 % 59.2 58.1 58.7
Percentage of Employees Aged Above 50 % 11.5 12.4 13.6
Percentage of Employees Aged Below 30 % 29.3 29.5 27.7
Percentage of Employees in Africa % 1.56 1.92 8.3
Percentage of Employees in Americas % 3.68 3.91 5.99
Percentage of Employees in Asia % 86.31 81.39 71.65
Percentage of Employees in Europe % 8.43 12.75 14.03
Percentage of Employees in North America % 2.48 3.35 4.17
Percentage of Employees in Oceania % 0.02 0.03 0.03
Percentage of Female Employees % 48.2 49.2 49.2
Percentage of Full-time Employees % 99 98.3 97.7
Percentage of Male Employees % 51.8 50.8 50.8
Percentage of Part-time Employees % 1 1.7 2.3

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 20 20.2 23.4
Turnover Rate of Employees Aged Below 30 % 24.9 30.1 29.2
Turnover Rate of Employees in Asia % 20.1 20.2 24.5
Turnover Rate of Employees in Europe % 8.5 24.2 19.1
Turnover Rate of Employees in North America % 24.1 36.9 32.1
Turnover Rate of Female Employees % 20.3 19.7 23.1
Turnover Rate of Male Employees % 19 23.4 24.5
Turnover Rate of Total Employees % 15.7 21.6 23.8

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit
Number of Fatalities as a Result of Work-related Injuries
Number of Work-related Fatalities
Number of Work-related Fatalities (Mainland)

Lost days due to work injury.

Standard Indicator Unit
Lost Days Due to Work-related Injuries days
Lost Days Due to Work-related Injuries (Mainland China) days
Lost Time Injury Frequency Rate (LTIFR/LTIR)
Lost Time Injury Frequency Rate (Mainland China)
Number of Work-related Injuries

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2023
Total Hours of Safety Training for Employees hours 73542

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023
Percentage of Employees Trained % 70.7 82.6 85.3
Percentage of Trained Female Employees % 69.1 77.9 79
Percentage of Trained General Employees % 84.8 88.8 89.5
Percentage of Trained Male Employees % 72.1 87.1 91.3
Percentage of Trained Middle Management % 75.5 68.6 81.8
Percentage of Trained Senior Management % 52.3 87.4 85.4

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023
Average Training Hours (Female) hours 31.1 41.8 41.9
Average Training Hours (General Staff) hours 30 56.2 49.7
Average Training Hours (Male) hours 30 65.1 52.6
Average Training Hours (Middle Management) hours 24.7 51.5 42.4
Average Training Hours (Senior Management) hours 34.5 30.3 35.5
Average Training Hours per Employee hours 30.5 53.6 47.3
Total Training Hours hours 1505959 3273275 3230218
Training Hours of ESG hours per person 10.3

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Total Suppliers 140 150 150

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Suppliers Signing Social Responsibility Code All

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Suppliers Participated in Sustainability Risk Assessment 3

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023
Complaints Handling Rate % 95 98 100
Satisfaction Rate of Customer Complaint Handling % 78 80 82.8

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2023
Number of Patents Applied 2447
Number of Patents Granted 1207

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2023
Average Anti-corruption Training Hours for General Employees hour 0.5
Coverage Rate of Ethical Standards and Anti-corruption Training % 100
Coverage of Anti-corruption Training for Employees % 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023
Total Public Welfare Donations Million RMB 1026
Total Volunteer Service Hours Hours 20416 45787 34476