2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2023
Published: 2024-04-26
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 Report Pages
Nitrogen oxides (exhaust gas emissions) kg 495.54 125
Nitrogen oxides emission kg 453.61 495.54 177
Number of batches of pesticide residue quantitative samples tested at Zhengzhou Testing Center batches 710 68
Number of batches of quantitative samples for pesticide residues tested at Dongguan Testing Center batches 5374 68
Number of batches of samples screened for exceeding standards at Dongguan Testing Center batches 448 68
Number of batches of samples screened for exceeding the standard at Zhengzhou Testing Center batches 48 68
Number of items for quantitative testing of pesticide residues in fruit package at Zhengzhou Testing Center items 142–158 68
Number of items for quantitative testing of pesticide residues in vegetable package at Zhengzhou Testing Center items 158–166 68
Number of samples tested for pesticide residues at Shanghai Testing Center (Jan–May) samples 218 68
Particulates (exhaust gas emissions) kg 36.25 125
Particulates emission kg 31.7 36.25 177
Sulfur oxides (exhaust gas emissions) kg 416.75 125
Sulphur oxides emission kg 431.83 416.75 177
Total exhaust gas emission intensity kg/million RMB revenue 0.08 0.08 125, 177
Total exhaust gas emissions kg 917.13 948.54 125, 177

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Expected annual carbon emissions reduction from upgrading energy conservation equipment in distribution centers in Guangzhou and western Guangdong tons per year 110 118
Greenhouse gas emission (Scope 1) tCO2e 29416.77 18035.5 177
Greenhouse gas emission (Scope 2) tCO2e 17033.18 13345.08 177
Reduction in carbon emissions from nationwide application of Transport Management System (TMS) tCO2e per year 500 119
Scope 1 greenhouse gas emission intensity (refrigerant consumption in cold storage of distribution centers and fuel use in company-owned vehicles) tCO2e/million RMB revenue 1.58 115
Scope 1 greenhouse gas emissions (refrigerant consumption in cold storage of distribution centers and fuel use in company-owned vehicles) tCO2e 18035.5 115
Scope 2 greenhouse gas emission intensity (cold storage of distribution centers, production equipment in fruit factories, and office electricity in each operating entity) tCO2e/million RMB revenue 1.17 115
Scope 2 greenhouse gas emissions (cold storage of distribution centers, production equipment in fruit factories, and office electricity in each operating entity) tCO2e 13345.08 115
Total greenhouse gas emission intensity tCO2e/million RMB revenue 4.11 2.75 177
Total greenhouse gas emission intensity (Scope 1 and Scope 2) tCO2e/million RMB revenue 2.75 115
Total greenhouse gas emissions tCO2e 46449.95 31380.59 177
Total greenhouse gas emissions (Scope 1 and Scope 2) tCO2e 31380.59 115

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Hazardous solid waste total discharge kg 119 124
Hazardous solid waste total discharge intensity kg/million RMB revenue 0.01 124
Total hazardous waste kg 12.51 119 178
Total hazardous waste intensity kg/million RMB revenue 0.001 0.01 178
Weight of waste toner cartridge/ink cartridge kg 12.51 119 178

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Environmental protection - degradable bag utilization rate 32.8% 20
Environmental protection - reduction in plastic bags in stores year-on-year million plastic bags 14.67 20
Non-hazardous solid waste total discharge tons 3336.66 124
Non-hazardous solid waste total discharge intensity tons/million RMB revenue 0.29 124
Total non-hazardous waste tons 955.053 3336.66 178
Total non-hazardous waste intensity tons/million RMB revenue 0.08 0.29 178
Waste toner cartridge/ink cartridge kg 119 124
Weight of domestic waste tons 0.003 4.419 124, 178
Weight of food waste tons 955.05 3332.24 124, 178

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2025 2026 Report Pages
Carbon reduction target for Baiguo Agricultural Means, fruit products factories, Haiyang Jinchengtai and Hainan Wangpin % 5 117
Target for 100% Zespri kiwifruit packaging to be recyclable, reusable, or compostable percent 100 127

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2026 Report Pages
Biomass fuel consumption kWh in '000s 2.45 2.45 120, 179
Coal consumption kWh in '000s 947.15 914.21 120, 179
Consumption of liquefied petroleum gas kWh in '000s 73.66 120
Diesel consumption kWh in '000s 163.2 160.94 120, 179
Electricity consumption kWh in '000s 20841.84 23400.11 120, 179
Gas consumption kWh in '000s 4.8 4.8 120, 179
Gasoline consumption kWh in '000s 237.78 155.82 120, 179
LPG consumption kWh in '000s 104.96 73.66 179
New energy delivery vehicles - new vehicles added vehicles 64 20
New energy delivery vehicles - share of fleet 21% 20
New energy delivery vehicles - total new energy vehicles vehicles 178 20
Planned number of new energy distribution vehicles vehicles 260 92
Planned proportion of new energy distribution vehicles percentage 30% 92
Proportion of new energy distribution vehicles percentage 21% 92
Proportion of new energy vehicles in Pagoda distribution center fleet 21% 119
Proportion of new energy vehicles in distribution centers to total city distribution vehicles % 30 117
Total energy consumption kWh in '000s 22302.18 24711.99 120, 179
Total energy consumption intensity kWh in '000s/million RMB revenue 1.97 2.17 120, 179

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Water consumption 349991.34 236123.02 122, 180
Water consumption intensity m³/million RMB revenue 30.94 20.73 122, 180

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 Report Pages
Electronic label - paper saved per year kg 3660 20
Retail packaging consumption - Biodegradable plastics tons 11068.18 730.63 129, 180
Retail packaging consumption - Eco-friendly plastics tons 6513.71 180
Retail packaging consumption - Environmentally friendly plastics tons 6513.71 129
Retail packaging consumption - Paper tons 2544.32 129, 180
Total packaging consumption tons 13311.15 12565.14 129, 180
Total packaging consumption intensity tons/million RMB revenue 1.18 1.1 129, 180
Transportation carton consumption tons 2242.97 2776.48 129, 180

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023 2025 Report Pages
Fruit cultivation area realizing grass cultivation (organic fertilizers to reclaim soil) hectares 2000 95
Fruit cultivation area realizing grass cultivation as percentage of total % 35 95
Fruit cultivation area realizing soil geotechnical enhancement as percentage of total % 20 95
Fruit cultivation technology-enabled area hectares 19720 95
Fruit cultivation technology-enabled area receiving technical guidance hectares 1314 95
Number of new energy distribution vehicles vehicles 178 92
Number of new energy vehicles added to Pagoda distribution center fleet vehicles 64 119
Targeted fruit cultivation technology-enabled area as percentage of total Pagoda's cooperation area % 70 95

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 Report Pages
Brand size - cities covered cities 170+ 20
Brand size - members members 80000000 20
Employee diversity - Female employees % 42.13 22
Employee diversity - Minority employees % 4.14 22
Number of business teams participating in campus recruitment roadshow events 10 132
Number of employees above age 50 79 182
Number of employees aged 31-50 1525 182
Number of employees below age 30 979 182
Number of female employees 1081 182
Number of full-time employees 2583 182
Number of grass-roots employees 2277 182
Number of male employees 1502 182
Number of middle management employees 306 182
Number of senior management employees 11 182
Percentage of employees above age 50 % 3.06 182
Percentage of employees aged 31-50 % 59.04 182
Percentage of employees below age 30 % 37.9 182
Percentage of female employees % 41.85 182
Percentage of full-time employees % 100 182
Percentage of grass-roots employees % 88.15 182
Percentage of male employees % 58.15 182
Percentage of middle management employees % 11.85 182
Percentage of senior management employees % 0.43 182
Percentage of total employees % 100 182
Total number of employees 2583 182

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 Report Pages
Employee turnover number in Central China person 71 183
Employee turnover number in East China person 302 183
Employee turnover number in Hong Kong, Macao and Taiwan person 3 183
Employee turnover number in North China person 103 183
Employee turnover number in Overseas person 1 183
Employee turnover number in South China person 2023 183
Employee turnover number in Southwest China person 80 183
Employee turnover rate in Central China % 2.75 183
Employee turnover rate in East China % 11.69 183
Employee turnover rate in Hong Kong, Macao and Taiwan % 0.12 183
Employee turnover rate in North China % 3.99 183
Employee turnover rate in Northeast China % - 183
Employee turnover rate in Northwest China % - 183
Employee turnover rate in Overseas % 0.04 183
Employee turnover rate in South China % 78.32 183
Employee turnover rate in Southwest China % 3.1 183
Number of all the employees leaving office person 821 183
Number of female employees leaving office person 336 183
Number of male employees leaving office person 485 183
Overall employee turnover rate % 24.12 183
Turnover rate for female employees % 23.71 183
Turnover rate for male employees % 24.41 183

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2023 Report Pages
Number of work-related fatalities (person) person 1 185

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Letters of safety responsibility signed 7240 144
Occupational safety - Signed security responsibility letters letters 7240 22
Resolution rate of potential hazards identified in safety inspections 100% 144
Safety inspections against stores and warehouses 349164 144
Safety trainings organized nationwide 708 144
Total attendees of safety trainings nationwide 13175 144

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 Report Pages
Employee training - Courses taught at Pagoda courses 6259 22
Employee training - Instructors at Pagoda instructors 842 22
Employee training - Online training courses launched and developed courses 785 22
Employee training - People empowered at Pagoda people 181900 22
Number of attendances empowered 181900 142
Number of food safety trainings conducted employee attendances 78032 56
Number of internal and external trainings on inspection and testing techniques at Dongguan Testing Center trainings 20 68
Number of lecturers staffed 842 142
Number of online training courses developed courses 785 138
Number of training courses offered 2055 142
Percentage of employees trained by employee category: Grass-roots employees % 88.15 185
Percentage of employees trained by employee category: Middle management employees % 11.85 185
Percentage of employees trained by employee category: Senior management employees % 0.43 185
Percentage of employees trained by gender: Female % 41.85 185
Percentage of employees trained by gender: Male % 58.15 185
Safety training - Participants participants 13175 22
Safety training - Sessions sessions 708 22

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 Report Pages
Average training hours completed per employee by employee category: Grass-roots employees hour 41.65 186
Average training hours completed per employee by employee category: Middle management employees hour 26.17 186
Average training hours completed per employee by employee category: Senior management employees hour 23.22 186
Average training hours completed per employee by gender: Female hour 45.44 186
Average training hours completed per employee by gender: Male hour 35.94 186
Employee training - Hours of instruction at Pagoda hours 10496.5 22
Employee training - Online training hours hours 604400 22
Employee training - Training sessions at Pagoda sessions 2055 22
Total hours of marketing compliance training hours 423.68 74
Total learning hours for online training courses hours 604400 138
Total teaching hours hours 10496.5 142

Number of suppliers by geographical region.

Indicator Unit 2023 Report Pages
Number of domestic suppliers 1041 90
Number of international suppliers 92 90
Number of overseas suppliers 92 90
Number of suppliers Overseas Number of suppliers 92 186
Number of suppliers eliminated or suspended after review and assessment 159 90
Number of suppliers in Central China Number of suppliers 93 90, 186
Number of suppliers in China Mainland and overseas suppliers Number of suppliers 1133 186
Number of suppliers in East China Number of suppliers 373 90, 186
Number of suppliers in North China Number of suppliers 68 90, 186
Number of suppliers in Northeast China Number of suppliers 22 90, 186
Number of suppliers in Northwest China Number of suppliers 73 90, 186
Number of suppliers in South China Number of suppliers 291 90, 186
Number of suppliers in Southwest China Number of suppliers 121 90, 186
Total number of suppliers 1133 90

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of company-awarded certificates 6259 142
Number of domestic supplier compliance assessments 6121 89
Number of international supplier compliance assessments 271 89
Number of prepackaged food production suppliers that completed rectification on time suppliers 17 66
Number of prepackaged food production suppliers to be eliminated suppliers 2 66
Number of supplier compliance assessments conducted 6392 89
Number of suppliers participating in new agricultural technology transfer program 66 90
Number of unannounced inspections of prepackaged food production suppliers with high number of quality complaints inspections 6 66
Percentage of suppliers complying with standards 99% 89
Supplier assessment coverage rate 100% 89

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of prepackaged food production suppliers with large procurement volume and high risk audited suppliers 19 66

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Huozhou Yellow Apricot purchased by company tons 66 164

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2023 Report Pages
Sales of fruit delivery on time ranking 1 20

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 Report Pages
Increase in technology-enabled cultivation area compared with 2022 % 16.3 95
Net Promoter Score (NPS) in Hangzhou 49% 74
Net Promoter Score (NPS) in Shenzhen 42% 74
Number of complaints about service and quality (case) case 25843 187
Number of customer complaints (case) case 37595 187
Number of fruit varieties tasted during in-depth tasting event varieties 7 76
Number of handled customer complaints (case) case 36254 187
Number of tests for pesticide residues in fruits at Shanghai Testing Center (Jan–May) tests 142 68
Number of tests for pesticide residues in vegetables at Shanghai Testing Center (Jan–May) tests 158 68
Total number of new energy vehicles in Pagoda distribution center fleet vehicles 178 119

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 Report Pages
Number of cumulative IT software copyright applications filed 105 72
Number of cumulative patent applications filed 83 72
Number of cumulative trademark applications filed 1567 72
Number of trademarks applied for 137 72

Description of quality assurance process and recall procedures.

Indicator Unit 2023 2024 Report Pages
Frequency of product recall simulation drills per year times/year 1 69
Number of entities with ISO 22000 Food Safety Management System Certification entities 4 65
Number of independent internal food safety audits conducted audit 1 66
Number of internal food safety audits conducted audits 3 66
Number of joint internal food safety audits conducted audits 2 66
Planned achievement of FSSC 22000 Food Safety System Certification for fruit products factories first quarter 65

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Third-party information security audit conducted audit 1 84

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Integrity and self-discipline advocacy - advocacy rate 100% 20
Integrity and self-discipline advocacy - people covered people 2686 20
Integrity publicity target achievement rate 100% 53
Number of non-conformities identified in joint internal audits non-conformities 48 66
Signing rate of Letter of Responsibility for Advertising Post Compliance by advertising business staff 100% 74
Supplier Anti-Commercial Bribery Agreement signature rate 100% 53
Supplier integrity - Anti-Commercial Bribery Agreement signature rate 100% 20

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2023 Report Pages
Compliance training - participants participants 271 20
Compliance training - total hours of study hours 423.68 20
Number of employees educated on integrity and self-discipline during Mid-Autumn and National Day people 1280 53
Number of employees educated on integrity and self-discipline during Spring Festival people 1406 53
Number of participants in marketing compliance training persons 271 74

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 Report Pages
Fruit juice donation to Kashi Marathon event tons 6.3 176
Fruit juice donation to sub-district offices in Shenzhen (Haishan Sub-district, Meisha Sub-district of Yantian District, Nanwan Sub-district of Longgang District) tons 6.55 176
Number of Zespri kiwifruits sold during third phase of Zespri Learning House project kiwifruits 4366880 168
Number of baskets of Yunguan Orange donated to sanitary workers in Yuhang District and Linping District of Hangzhou City baskets 620 171
Number of participants at Yunnan Agricultural University campus roadshow event persons 530 132
Number of universities where company acted as spokespersons during campus recruitment 12 132

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 Report Pages
Consumption for poverty alleviation - Purchase amount for rural revitalization million RMB 63.833 22
Education support - Zespri kiwi fruits sold during project kiwi fruits 4366880 22
Increase in Huozhou Yellow Apricot purchased compared to previous year % 35 164
Number of Xinxiang members participating in in-depth tasting event members 30000 76
Number of sanitary workers receiving Yunguan Orange in Yuhang District and Linping District of Hangzhou City workers 7000 171
Philanthropic donation per Zespri kiwifruit sold during third phase of Zespri Learning House project RMB 0.1 168
Total additional donation for construction of multi-functional teaching rooms in Zespri Learning House project RMB 500000 168
Total weight of Yunguan Orange donated to sanitary workers in Yuhang District and Linping District of Hangzhou City tons 13 171

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023
Airborne Particulate Matter (PM) Emissions kg 31.7 36.25
NOₓ Emissions kg 453.61 495.54
SOₓ Emissions kg 431.83 416.75

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Direct GHG Emissions (Scope 1) tCO2e 29416.77 18035.5
Indirect Energy Emissions (Scope 2) tCO2e 17033.18 13345.08
Scope 1 GHG Emissions Intensity (By Revenue) tCO2e/million RMB revenue 1.58
Scope 2 GHG Emissions Intensity (By Revenue) tCO2e/million RMB revenue 1.17
Total GHG Emissions tCO2e 46449.95 31380.59
Total GHG Emissions Intensity (By Revenue) tCO2e/million RMB revenue 4.11 2.75

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Hazardous Waste (Electronic and IT Equipment) kg 12.51 119
Hazardous Waste (Solid Waste) kg 119
Total Hazardous Waste kg 12.51 119
Total Hazardous Waste Intensity (By Revenue) kg/million RMB revenue 0.001 0.01

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Non-Hazardous Waste (Domestic Waste) tons 0.003 4.42
Non-Hazardous Waste (Electronic Waste) tons 0.119
Non-Hazardous Waste (Kitchen Waste) tons 955.05 3332.24
Total Non-Hazardous Waste tons 955.053 3336.66
Total Non-Hazardous Waste Intensity (By Revenue) tons/million RMB revenue 0.08 0.29

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2025
GHG Emissions Reduction Percentage Compared to Last Year %
Target GHG Emissions Reduction Percentage Compared to Last Year % 5

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Biomass Energy kWh in '000s 2.45 2.45
Diesel Fuel Consumption kWh in '000s 163.2 160.94
Energy Consumption Intensity (By Revenue) kWh in '000s/million RMB revenue 1.97 2.17
Fossil Fuel Consumption kWh in '000s 1457.09 1309.43
Gasoline Consumption kWh in '000s 237.78 155.82
Grid Electricity Consumption kWh in '000s 20841.84 23400.11
LPG Consumption kWh in '000s 104.96 73.66
Natural Gas Consumption kWh in '000s 4.8 4.8
Purchased Electricity kWh in '000s 20841.84 23400.11
Total Energy Consumption kWh in '000s 22302.18 24711.99
Total Indirect Energy Consumption kWh in '000s 20841.84 23400.11

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Water Consumption 349991.34 236123.02
Water Consumption Intensity (By Revenue) m³/million RMB revenue 30.94 20.73

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023
Packaging Material Consumption (Paper) tons 2544.32
Packaging Material Consumption (Plastic) tons 11068.18 6513.71
Packaging Material Intensity (By Revenue) tons/million RMB revenue 1.18 1.1
Packaging Material Savings tons 3.66
Packaging Materials Consumed tons 13311.15 12565.14

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023
Number of Employees Aged 30-50 1525
Number of Employees Aged Above 50 79
Number of Employees Aged Below 30 979
Number of Female Employees 1081
Number of Full-time Employees 2583
Number of Male Employees 1502
Number of Middle Management Employees 306
Number of Senior Management Employees 11
Number of Total Employees 2583
Percentage of Employees Aged 30-50 % 59.04
Percentage of Employees Aged Above 50 % 3.06
Percentage of Employees Aged Below 30 % 37.9
Percentage of Female Employees % 41.85
Percentage of Full-time Employees % 100
Percentage of Male Employees % 58.15
Percentage of Middle Management Employees % 11.85
Percentage of Senior Management Employees % 0.43

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023
Turnover Rate of Employees in Central China % 2.75
Turnover Rate of Employees in East China % 11.69
Turnover Rate of Employees in Hong Kong % 0.12
Turnover Rate of Employees in North China % 3.99
Turnover Rate of Employees in Overseas % 0.04
Turnover Rate of Employees in South China % 78.32
Turnover Rate of Employees in Southwest China % 3.1
Turnover Rate of Female Employees % 23.71
Turnover Rate of Male Employees % 24.41
Turnover Rate of Total Employees % 24.12

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2023
Number of Fatalities as a Result of Work-related Injuries person 1
Number of Fatalities of the Last 3 Years person 1
Number of Work-related Fatalities person 1

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of People Receiving Training on Work Safety 13175
Number of Safety knowledge lectures 708

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023
Percentage of Trained Female Employees % 41.85
Percentage of Trained General Employees % 88.15
Percentage of Trained Male Employees % 58.15
Percentage of Trained Middle Management % 11.85
Percentage of Trained Senior Management % 0.43

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023
Average Training Hours (Female) hour 45.44
Average Training Hours (General Staff) hour 41.65
Average Training Hours (Male) hour 35.94
Average Training Hours (Middle Management) hour 26.17
Average Training Hours (Senior Management) hour 23.22
Total Training Hours hours 614896.5

Number of suppliers by geographical region.

Standard Indicator Unit 2023
Number of Suppliers in Central China suppliers 93
Number of Suppliers in East China suppliers 373
Number of Suppliers in Mainland China suppliers 1041
Number of Suppliers in North China suppliers 68
Number of Suppliers in Northeast China suppliers 22
Number of Suppliers in Northwest China suppliers 73
Number of Suppliers in Overseas suppliers 92
Number of Suppliers in South China suppliers 291
Number of Suppliers in Southwest China suppliers 121
Number of Total Suppliers suppliers 1133

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Suppliers Participated in Sustainability Risk Assessment suppliers 19

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2023
Percentage of Suppliers Using Green Materials and Recycling Packaging ratio 0.1667

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023
Number of Complaints Dealt with case 36254
Number of Complaints Resolved on Products and Services case 36254
Number of Products and Service Related Complaints case 25843
Total Number of Customer Complaints case 37595

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2023
Accumulative Number of Patent Applications 83
Number of Trademark Applications 137

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2023
Percentage of Employees Anti-corruption Policies have been Communicated to % 100
Percentage of Suppliers Accepting Anti-corruption Policies % 100

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2023
Number of People Participated in Ethical Standards and Anti-corruption Training persons 271
Total Hours of Anti-corruption Training hours 423.68

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023
Investment in Education Donation RMB 500000
Investment in Targeted Poverty Alleviation million RMB 63.833
Number of Employees Participating in Volunteer Activities 100