2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GHG emission intensity - Cultural Tourism | Tons/total number of employees | 52.47 | 70 |
| GHG emission intensity - Real Estate and Culture | Tons/total number of employees | 2.46 | 70 |
| GHG emission intensity - Service | Tons/sq.m. | 0.002 | 70 |
| Purchased electricity - Cultural Tourism | MWh | 463907.85 | 70 |
| Scope 1 GHG emission - Cultural Tourism | Tons | 31738.14 | 70 |
| Scope 1 GHG emission - Real Estate and Culture | Tons | 1480.66 | 70 |
| Scope 1 GHG emission - Service | Tons | 1216.43 | 70 |
| Scope 2 GHG emission - Cultural Tourism | Tons | 264566.65 | 70 |
| Scope 2 GHG emission - Real Estate and Culture | Tons | 16634.95 | 70 |
| Scope 2 GHG emission - Service | Tons | 456110.61 | 70 |
| Total greenhouse gas (GHG) emission - Cultural Tourism | Tons | 296304.79 | 70 |
| Total greenhouse gas (GHG) emission - Real Estate and Culture | Tons | 18115.61 | 70 |
| Total greenhouse gas (GHG) emission - Service | Tons | 457327.04 | 70 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste intensity - Cultural Tourism | Kg/total number of employees | 1.23 | 70 |
| Hazardous waste intensity - Real Estate and Culture | Kg/total number of employees | 1.78 | 70 |
| Total hazardous waste - Cultural Tourism | Tons | 6.96 | 70 |
| Total hazardous waste - Real Estate and Culture | Tons | 13.12 | 70 |
| Total hazardous waste - Service | Tons | 2.63 | 70 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste intensity - Cultural Tourism | Kg/total number of employees | 920.19 | 70 |
| Non-hazardous waste intensity - Real Estate and Culture | Kg/total number of employees | 171.51 | 70 |
| Non-hazardous waste intensity - Service | Kg/sq.m. | 0.005 | 70 |
| Total non-hazardous waste - Cultural Tourism | Tons | 5196.34 | 70 |
| Total non-hazardous waste - Real Estate and Culture | Tons | 1263.67 | 70 |
| Total non-hazardous waste - Service | Tons | 1316.91 | 70 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| GHG emission intensity reduction target | decrease compared to 2021 | 8% | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Non-hazardous waste emission intensity reduction target | decrease compared to 2021 | 4% | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Comprehensive energy consumption intensity - Cultural Tourism | MWh/total number of employees | 115.63 | 70 |
| Comprehensive energy consumption intensity - Real Estate and Culture | MWh/total number of employees | 4.8 | 70 |
| Comprehensive energy consumption intensity - Service | MWh/sq.m. | 0.003 | 70 |
| Diesel consumption - Cultural Tourism | MWh | 1383.5 | 70 |
| Diesel consumption - Real Estate and Culture | MWh | 35.63 | 70 |
| Diesel consumption - Service | MWh | 838.28 | 70 |
| Direct energy consumption - Cultural Tourism | MWh | 156443.72 | 70 |
| Direct energy consumption - Real Estate and Culture | MWh | 6165.94 | 70 |
| Direct energy consumption - Service | MWh | 5408.88 | 70 |
| Gasoline consumption - Cultural Tourism | MWh | 910.78 | 70 |
| Gasoline consumption - Real Estate and Culture | MWh | 4768.26 | 70 |
| Gasoline consumption - Service | MWh | 1271.93 | 70 |
| Indirect energy consumption - Cultural Tourism | MWh | 496516.04 | 70 |
| Indirect energy consumption - Real Estate and Culture | MWh | 29168.78 | 70 |
| Indirect energy consumption - Service | MWh | 799773.12 | 70 |
| Liquefied petroleum gas consumption - Real Estate and Culture | MWh | 121.5 | 70 |
| Liquefied petroleum gas consumption - Service | MWh | 303.67 | 70 |
| Natural gas consumption - Cultural Tourism | MWh | 154149.44 | 70 |
| Natural gas consumption - Real Estate and Culture | MWh | 1240.55 | 70 |
| Natural gas consumption - Service | MWh | 2995 | 70 |
| Purchased electricity - Real Estate and Culture | MWh | 29168.78 | 70 |
| Purchased electricity - Service | MWh | 799773.12 | 70 |
| Purchased heat - Cultural Tourism | MWh | 26356.31 | 70 |
| Purchased hot water - Cultural Tourism | MWh | 1060.68 | 70 |
| Purchased steam - Cultural Tourism | MWh | 5011.2 | 70 |
| Total comprehensive energy consumption - Cultural Tourism | MWh | 652959.76 | 70 |
| Total comprehensive energy consumption - Real Estate and Culture | MWh | 35334.72 | 70 |
| Total comprehensive energy consumption - Service | MWh | 805182 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total water consumption - Cultural Tourism | Tons | 9103621.65 | 70 |
| Total water consumption - Real Estate and Culture | Tons | 1289218.55 | 70 |
| Total water consumption - Service | Tons | 17231025.84 | 70 |
| Water consumption intensity - Cultural Tourism | Tons/total number of employees | 1612.12 | 70 |
| Water consumption intensity - Real Estate and Culture | Tons/total number of employees | 174.98 | 70 |
| Water consumption intensity - Service | Tons/sq.m. | 0.063 | 70 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Comprehensive energy consumption intensity reduction target | decrease compared to 2021 | 8% | 30 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Water consumption intensity reduction target | decrease compared to 2021 | 4% | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees - Female | Person | 15887 | 71 |
| Number of employees - Male | Person | 23341 | 71 |
| Number of employees aged 30 or below | Person | 10995 | 71, 72 |
| Number of employees aged 31 to 50 | Person | 24759 | 71, 72 |
| Number of employees aged above 50 | Person | 615 | 71, 72 |
| Number of employees in Cultural Tourism business system | Person | 5647 | 71 |
| Number of employees in Culture business system | Person | 153 | 71 |
| Number of employees in Hong Kong, Macao and Taiwan, of the PRC | Person | 1 | 71 |
| Number of employees in Mainland China | Person | 39227 | 71, 72 |
| Number of employees in Real Estate business system | Person | 7215 | 71 |
| Number of employees in Service business system | Person | 26213 | 71 |
| Number of mid-level managers | Person | 15343 | 71 |
| Number of primary-level employees | Person | 22786 | 71 |
| Number of upper-level managers | Person | 1099 | 71 |
| Total number of employees | Person | 39228 | 71 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 34.29 | 72 |
| Employee turnover rate (Female) | % | 34.49 | 72 |
| Employee turnover rate (Mainland China) | % | 34.29 | 72 |
| Employee turnover rate (Male) | % | 34.15 | 72 |
| Employee turnover rate (aged 30 or below) | % | 48.29 | 72 |
| Employee turnover rate (aged 31 to 50) | % | 26.35 | 72 |
| Employee turnover rate (aged above 50) | % | 18.59 | 72 |
| Number of employee turnover - Female | Person | 8365 | 71 |
| Number of employee turnover - Male | Person | 12103 | 71 |
| Total number of employee turnover | Person | 20468 | 71 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of employees trained | % | 100 | 72 |
| Percentage of female employees trained | % | 100 | 72 |
| Percentage of male employees trained | % | 100 | 72 |
| Percentage of mid-level managers trained | % | 100 | 72 |
| Percentage of primary-level employees trained | % | 100 | 72 |
| Percentage of upper-level managers trained | % | 100 | 72 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Annual contract sales | RMB billion | 150.63 | 362.01 | 460.83 | 556.21 | 575.26 | 597.36 | 169.33 | 84.77 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of houses delivered | houses | 180000 | 310000 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons | 34435.23 |
| Indirect Energy Emissions (Scope 2) | Tons | 737312.21 |
| Total GHG Emissions | Tons | 771747.44 |
| Total GHG Emissions Intensity (By Area) | Tons/sq.m. | 0.002 |
| Total GHG Emissions Intensity (By Employee) | Tons/total number of employees | 52.47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | Tons | 2.63 |
| Total Hazardous Waste Intensity (By Employee) | Kg/total number of employees | 1.78 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | Kg/sq.m. | 0.005 |
| Total Non-Hazardous Waste Intensity (By Employee) | Kg/total number of employees | 171.51 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2021 | percent | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent decrease compared to 2021 | 4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Area) | MWh/sq.m. | 0.003 |
| Comprehensive Energy Consumption Intensity (By Employee) | MWh/total number of employees | 120.43 |
| Diesel Fuel Consumption | MWh | 2257.41 |
| Gasoline Consumption | MWh | 6950.97 |
| LPG Consumption | MWh | 425.17 |
| Natural Gas Consumption | MWh | 157385 |
| Purchased Electricity | MWh | 828941.9 |
| Purchased Heating | MWh | 26356.31 |
| Purchased Steam | MWh | 5011.2 |
| Total Direct Energy Consumption | MWh | 168018.54 |
| Total Energy Consumption | MWh | 1499476.48 |
| Total Indirect Energy Consumption | MWh | 1325457.94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | Tons | 27407766.04 |
| Water Consumption Intensity (By Revenue) | Tons/sq.m. | 174.98 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 8 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 33617 |
| Number of Employees Aged Above 50 | Person | 3309 |
| Number of Employees Aged Below 30 | Person | 22770 |
| Number of Employees in Hong Kong | Person | 1 |
| Number of Employees in Mainland China | Person | 59695 |
| Number of Female Employees | Person | 15887 |
| Number of Male Employees | Person | 23341 |
| Number of Total Employees | Person | 39228 |
| Percentage of Employees Aged 30-50 | Percent | 85.74 |
| Percentage of Employees Aged Above 50 | Percent | 8.44 |
| Percentage of Employees Aged Below 30 | Percent | 58.05 |
| Percentage of Female Employees | Percent | 40.52 |
| Percentage of Male Employees | Percent | 59.54 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 26.35 |
| Turnover Rate of Employees Aged Above 50 | % | 18.59 |
| Turnover Rate of Employees Aged Below 30 | % | 48.29 |
| Turnover Rate of Employees in Mainland China | % | 34.29 |
| Turnover Rate of Female Employees | % | 34.49 |
| Turnover Rate of Male Employees | % | 34.15 |
| Turnover Rate of Total Employees | % | 34.29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |