Environmental, Social and Governance Report for the Year 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total emission of air pollution | tonnes | 10288 | 12043 | 62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Annual reduction in carbon emissions from green power procurement | tonnes | 27000 | 6 | |
| Direct (Scope I) GHG emissions | 10000 tonnes of CO2 equivalent | 148.6 | 180.7 | 62 |
| Direct GHG emissions (Scope 1) | 10000 tonnes of CO₂ equivalence | 148.6 | 180.7 | 33 |
| Energy indirect (Scope II) GHG Emissions | 10000 tonnes of CO2 equivalent | 79.2 | 83.9 | 62 |
| GHG emissions intensity | Tonnes of CO₂ equivalence/ million revenue | 16.6 | 15.9 | 33 |
| GHG intensity | tonnes of CO2 equivalent/million revenue | 16.6 | 15.9 | 62 |
| Indirect GHG emissions (Scope 2) | 10000 tonnes of CO₂ equivalence | 79.2 | 83.9 | 33 |
| Other indirect (Scope III) GHG emissions | 10000 tonnes of CO2 equivalent | 348.4 | 653.4 | 62 |
| Other indirect GHG emissions (Scope 3) | 10000 tonnes of CO₂ equivalence | 348.4 | 653.4 | 33 |
| Total GHG emission | 10000 tonnes of CO2 equivalent | 576.2 | 918.1 | 62 |
| Total amount of GHG emissions | 10000 tonnes of CO₂ equivalence | 576.2 | 918.1 | 33 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of sorting centers | 70 | 6 | ||
| Total Amount of Hazardous Waste | Tonne | 20.1 | 18.8 | 33 |
| Total hazardous waste | tonnes | 20.1 | 18.8 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Amount of recycled e-waste | tonnes | 69515 | 6 | |
| Non-Hazardous Waste Intensity | Tonne/million revenue | 0.7 | 0.6 | 33 |
| Non-hazardous waste density | tonnes/million revenue | 0.7 | 0.6 | 62 |
| Number of recycling centers | 9 | 6 | ||
| Total Amount of Nonhazardous Waste | 10000 tonnes | 10.1 | 10.4 | 33 |
| Total non-hazardous waste | 10000 tonnes | 10.1 | 10.4 | 62 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of foam boxes recycled | million | 11 | 6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Annual procurement of photovoltaic green power | MWh | 47344.4 | 6 | |
| Aviation kerosene consumption | tonnes | 1116.5 | 15866.8 | 62 |
| Diesel fuel consumption | 10000 liter | 48467.6 | 57347.9 | 62 |
| Direct energy consumption intensity | MWh/million revenue | 40.9 | 41.5 | 62 |
| Energy consumption intensity | MWh/million revenue | 50.7 | 50.5 | 62 |
| Gasoline consumption | 10000 liter | 8617.2 | 9849.7 | 62 |
| Hydrogen-fueled trucks daily transport capacity | liters per day | 600 | 6 | |
| Hydrogen-fueled trucks total distance traveled | km | 74000 | 6 | |
| Indirect energy consumption intensity | MWh/million revenue | 9.8 | 9.0 | 62 |
| Natural gas consumption | tonnes | 238.2 | 153.1 | 62 |
| Number of Asia No. 1 smart industrial parks | 17 | 6 | ||
| Number of Asia No. 1 smart industrial parks operated | 41 | 6 | ||
| Number of logistics parks with rooftop photovoltaic systems | 14 | 6 | ||
| Number of new energy vehicles in trunk and terminal scenarios | 8290 | 6 | ||
| Outsourced electricity | MWh | 1331341 | 1413468 | 62 |
| Outsourced heat | MWh | 10390 | 83459.4 | 62 |
| Total direct energy consumption | 10000 MWh | 562.6 | 690.9 | 62 |
| Total energy consumption | 10000 MWh | 696.7 | 840.6 | 62 |
| Total gross floor area (GFA) of warehouses | million square meters | 32 | 6 | |
| Total indirect energy consumption | 10000 MWh | 134.2 | 149.7 | 62 |
| Total installed photovoltaic capacity | MW | 11.48 | 6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Density of water consumption | tonnes/million revenue | 22.9 | 45.2 | 62 |
| Total water consumption | 10000 tonnes | 315.69 | 753.11 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hydrogen-fueled trucks trialed | 2 | 6 | |
| Hydrogen-fueled vehicles trialed | first batch | 6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Density of packaging used for finished products | grams/piece | 93.2 | 73.9 | 62 |
| Total amount of packaging material used for finished products | 10000 tonnes | 55.6 | 50.7 | 62 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of green warehouses (5 Class three-star) | 9 | 6 | |
| Number of green warehouses (5 Class two-star) | 5 | 6 | |
| Number of regional rail routes | 600 | 6 | |
| Number of trunk routes | 1000 | 6 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| CDP climate disclosure rating | B | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Adjusted Non-IFRS net profit | billion RMB | 2.76 | 6 | |
| Frontline employee compensation and benefit expenditure | billion RMB | 55.3 | 6 | |
| Number of employees | 450000 | 6 | ||
| Number of employees by age: 30-45 | persons | 229321 | 278045 | 63 |
| Number of employees by age: <30 | persons | 142281 | 156026 | 63 |
| Number of employees by age: >45 | persons | 18427 | 22944 | 63 |
| Number of employees by employee category: General staff | persons | 426393 | 63 | |
| Number of employees by employee category: Management level | persons | 30622 | 63 | |
| Number of employees by employment type: General staff | persons | 387854 | 453599 | 63 |
| Number of employees by gender: Female | persons | 70298 | 79235 | 63 |
| Number of employees by gender: Male | persons | 319731 | 377780 | 63 |
| Number of employees by geographical region: Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions | persons | 519 | 63 | |
| Number of employees by geographical region: Mainland China | persons | 456496 | 63 | |
| Number of employees with disabilities | persons | 2175 | 3416 | 63 |
| Number of front-line employees | 350000 | 6 | ||
| Number of senior female managers | persons | 198 | 63 | |
| Number of senior male managers | persons | 347 | 63 | |
| Percentage of employees covered by collective bargaining agreement | % | 100 | 100 | 64 |
| Percentage of senior female managers | % | 13 | 36.15 | 63 |
| Total number of employees | persons | 390029 | 457015 | 63 |
| Total number of senior managers | persons | 545 | 63 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age: 30-45 | % | 13.5 | 13.2 | 63 |
| Employee turnover rate by age: <30 | % | 25.2 | 20.5 | 63 |
| Employee turnover rate by age: >45 | % | 5.6 | 8.3 | 63 |
| Employee turnover rate by gender: Female | % | 22.0 | 16.3 | 63 |
| Employee turnover rate by gender: Male | % | 18.0 | 15.7 | 63 |
| Employee turnover rate by geographical region: Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions | % | 18.2 | 11.3 | 63 |
| Employee turnover rate by geographical region: Mainland China | % | 18.7 | 15.8 | 63 |
| Employee turnover rate: Total | % | 18.7 | 15.8 | 63 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Accident rate per 200000 working hours | / | 0.51 | 64 | |
| Number of work-related fatalities | persons | 35 | 33 | 64 |
| Work-related death rate | / | 0.0090 | 0.0072 | 64 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of lost days due to work injury | days | 51586 | 58196 | 64 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Frequency of Safety Drills | cases | 7091 | 64 |
| Percentage of employees covered by Safety Drills | % | 93 | 64 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees acquiring vocational skills upgrading certification | 4000 | 6 | ||
| Percentage of employees covered by Environmental, Health and Safety (EHS) training (EHS) | % | 100 | 64 | |
| Percentage of training by employee category: Couriers | % | 40 | 45 | 63 |
| Percentage of training by employee category: General staff | % | 74 | 77 | 63 |
| Percentage of training by employee category: Management level | % | 6 | 7 | 63 |
| R&D expenditure | billion RMB | 3.6 | 6 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average number of training hours by employee category: Couriers | hours | 6 | 22 | 63 |
| Average number of training hours by employee category: General staff | hours | 8 | 24 | 63 |
| Average number of training hours by employee category: Management level | hours | 37 | 84 | 63 |
| Average number of training hours by gender: Female | hours | 19 | 25 | 63 |
| Average number of training hours by gender: Male | hours | 15 | 23 | 63 |
| Percentage of training by gender: Female | % | 89 | 91 | 63 |
| Percentage of training by gender: Male | % | 81 | 83 | 63 |
| Total hours of EHS training | hours | 5570061 | 64 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Last-mile delivery network stations and outlets | 19000 | 6 | ||
| Number of bonded warehouses, international direct distribution warehouses, and overseas warehouses | 90 | 6 | ||
| Number of suppliers | suppliers | 15517 | 14554 | 64 |
| Number of suppliers in Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions | suppliers | 31 | 516 | 64 |
| Number of suppliers in Mainland China | suppliers | 15486 | 14038 | 64 |
| Number of warehouses nationwide | 1600 | 6 | ||
| Total managing scale of overseas warehouses | square meters | 900000 | 6 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of suppliers implementing the supplier compliance management system | % | 100 | 100 | 64 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of reverse logistics centers | 7 | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Complaint handling satisfaction | % | 96 | 98.1 | 64 |
| Complaint resolution rate | % | 98 | 98.4 | 64 |
| Number of complaint handling centers | units | 7 | 8 | 64 |
| Number of complaints about products and services | cases | 11379 | 11930 | 64 |
| Number of customer service cases processed annually | 260000000 | 6 | ||
| Number of customer service cases processed per day | 210000 | 6 | ||
| Response rate of complaints | % | 100 | 100 | 64 |
| Revenue from express industry and other customers | billion RMB | 85.2 | 6 | |
| Revenue from external customers | billion RMB | 116.6 | 6 | |
| Revenue from integrated supply chain customers | billion RMB | 81.5 | 6 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of patents and software authorized | 2040 | 6 | |
| Number of patents applied for | 1101 | 6 | |
| Number of software licenses applied for | 185 | 6 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of repair centers | 7 | 6 | |
| Number of testing centers | 18 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number and outcome of corruption cases brought and concluded against the company or its staff | cases | 15 | 13 | 64 |
| Number of cases in which employees were fired or disciplined for corruption | cases | 178 | 130 | 64 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees who have received anti-corruption training | Person times | 661718 | 64 |
| Percentage of employees who have received anti-corruption training | % | 100 | 64 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of provincial-level administrative regions covered by last-mile delivery network | 33 | 6 | |
| Number of regions served | 1000 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees and families helped through difficult times | 250 | 6 | ||
| Relief funds distributed | million RMB | 280 | 6 | |
| Time of employees' volunteering | hours | 6360 | 11233 | 64 |
| Total volunteer hours | hours | 11233 | 6 | |
| Value of monetary donations | RMB | 500000 | 475859 | 64 |
| Value of physical donations | RMB | 150000 | 64 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 10000 tonnes of CO₂ equivalence | 148.6 | 180.7 |
| Indirect Energy Emissions (Scope 2) | 10000 tonnes of CO₂ equivalence | 79.2 | 83.9 |
| Total GHG Emissions | 10000 tonnes of CO₂ equivalence | 576.2 | 918.1 |
| Total GHG Emissions Intensity (By Revenue) | tonnes of CO₂ equivalence/million revenue | 16.6 | 15.9 |
| Total Other Indirect Energy Emissions (Scope 3) | 10000 tonnes of CO₂ equivalence | 348.4 | 653.4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | tonne | 20.1 | 18.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tonnes | None | 69515 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/million revenue | 0.7 | 0.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | liter | 484676000 | 573479000 |
| Direct Energy Intensity (By Revenue) | MWh/million revenue | 40.9 | 41.5 |
| Energy Consumption Intensity (By Revenue) | MWh/million revenue | 50.7 | 50.5 |
| Gasoline Consumption | liter | 86172000 | 98497000 |
| Indirect Energy Intensity (By Revenue) | MWh/million revenue | 9.8 | 9 |
| Natural Gas Consumption | tonnes | 238.2 | 153.1 |
| Purchased Electricity | MWh | 1331341 | 1413468 |
| Purchased Heating | MWh | 10390 | 83459.4 |
| Renewable Energy Consumption | MWh | 47344.4 | |
| Solar Energy | MWh | 47344.4 | |
| Total Direct Energy Consumption | MWh | 5626000 | 6909000 |
| Total Energy Consumption | MWh | 6967000 | 8406000 |
| Total Indirect Energy Consumption | MWh | 1342000 | 1497000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Recycled Water Usage | cubic meters | ||
| Water Consumption | tonnes | 3156900 | 7531100 |
| Water Consumption Intensity (By Revenue) | tonnes/million revenue | 22.9 | 45.2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | grams/piece | 93.2 | 73.9 |
| Packaging Materials Consumed | tonnes | 556000 | 507000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 229321 | 278045 |
| Number of Employees Aged Below 30 | persons | 142281 | 156026 |
| Number of Employees in Mainland China | persons | None | 456496 |
| Number of Employees in Overseas | persons | 519 | |
| Number of Female Employees | persons | 70298 | 79235 |
| Number of Male Employees | persons | 319731 | 377780 |
| Number of Senior Management Employees | persons | None | 545 |
| Number of Senior Management Employees (Female) | persons | 198 | |
| Number of Senior Management Employees (Male) | persons | 347 | |
| Number of Total Employees | persons | 390029 | 457015 |
| Percentage of Employees Aged 30-50 | % | 58.79 | 60.83 |
| Percentage of Employees Aged Below 30 | % | 36.48 | 34.14 |
| Percentage of Female Employees | % | 18 | 17.34 |
| Percentage of Male Employees | % | 82 | 82.65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 25.2 | 20.5 |
| Turnover Rate of Employees in Mainland China | % | 18.7 | 15.8 |
| Turnover Rate of Female Employees | % | 22 | 16.3 |
| Turnover Rate of Male Employees | % | 18 | 15.7 |
| Turnover Rate of Total Employees | % | 18.7 | 15.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Work-related Fatalities | persons | 35 | 33 |
| Work-related Fatalities Rate | / | 0.009 | 0.0072 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 51586 | 58196 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Production Safety Emergency Drills | cases | 7091 |
| Percentage of Employees Covered by Safety Drills | % | 93 |
| Total Hours of Safety Training for Employees | hours | 5570061 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 89 | 91 |
| Percentage of Trained General Employees | % | 74 | 77 |
| Percentage of Trained Male Employees | % | 81 | 83 |
| Percentage of Trained Operational Employees | % | 40 | 45 |
| Percentage of Trained Senior Management | % | 6 | 7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 19 | 25 |
| Average Training Hours (General Staff) | hours | 8 | 24 |
| Average Training Hours (Male) | hours | 15 | 23 |
| Average Training Hours (Senior Management) | hours | 37 | 84 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | suppliers | 15486 | 14038 |
| Number of Total Suppliers | suppliers | 15517 | 14554 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | 4.84 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | cases | 11379 | 11930 |
| Total Number of Customer Complaints | cases | 11379 | 11930 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 2040 | |
| Number of Patents Applied | 1101 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Confirmed Incidents of Corruption | cases | 15 | 13 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
| Number of Attendance for Anti-corruption Training | Person times | 661718 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Cash Donations | RMB | 500000 | 475859 |
| Total In-kind Donations | RMB | 150000 | |
| Total Volunteer Service Hours | hours | 6360 | 11233 |