2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) (tonnes) | tonnes | 67.66 | 69.30 | 162.54 | 37 |
| Direct GHG emissions (Scope 1) - Diesel (tonnes) | tonnes | 0.55 | 37 | ||
| Direct GHG emissions (Scope 1) - Petrol (tonnes) | tonnes | 67.66 | 69.30 | 161.99 | 37 |
| Energy Indirect GHG emissions (Scope 2) (tonnes) | tonnes | 6602.65 | 7891.74 | 7335.03 | 37 |
| Energy Indirect GHG emissions (Scope 2) - Purchased electricity (tonnes) | tonnes | 6602.65 | 7891.74 | 7335.03 | 37 |
| GHG emissions per capita (tonnes per capita) | tonnes per capita | 1.34 | 1.65 | 1.22 | 37 |
| GHG emissions per floor area (tonnes per square meter) | tonnes per square meter | 0.06 | 0.07 | 0.06 | 37 |
| Total GHG emissions (Scopes 1 and 2) (tonnes) | tonnes | 6670.31 | 7961.04 | 7497.57 | 37 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste per capita (tonnes per capita) | tonnes per capita | 0.1 | 0.12 | 0.08 | 37 |
| Total non-hazardous waste (tonnes) | tonnes | 756.48 | 596.53 | 493.91 | 37 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Commitment to reduce Scope 1 and Scope 2 carbon emissions intensity by 2030 compared to 2021 | % reduction | 15 | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption - Diesel | MWh | 2.48 | 38 | ||
| Direct energy consumption - Petrol | MWh | 276.74 | 283.45 | 662.56 | 38 |
| Direct energy consumption - Renewable energy | MWh | 17.10 | 14.30 | 38 | |
| Energy consumption per capita | MWh per capita | 1.89 | 2.31 | 2.20 | 38 |
| Energy consumption per floor area | MWh per square meter | 0.07 | 0.07 | 0.09 | 38 |
| Indirect energy consumption - Purchased electricity | MWh | 9060.40 | 10851.78 | 12861.70 | 38 |
| Total direct energy consumption | MWh | 293.84 | 297.75 | 665.04 | 38 |
| Total energy consumption | MWh | 9354.24 | 11149.53 | 13526.74 | 38 |
| Total indirect energy consumption | MWh | 9060.40 | 10851.78 | 12861.70 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Wastewater discharge (tonnes) | tonnes | 58347.00 | 71446.92 | 79265.86 | 37 |
| Water consumption | tonnes | 64830.0 | 79385.47 | 88073.18 | 38 |
| Water consumption per capita | tonnes per capita | 13.07 | 16.46 | 14.30 | 38 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average PUE (Power Usage Effectiveness) | 1.29 | 1.31 | 1.32 | 38 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| ISO 14001 certification of environmental management system obtained | Yes | 7 | |
| MSCI ESG Rating | AA | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employees by age: 30-50 years old | Person | 6644 | 27 |
| Employees by age: Over 50 years old | Person | 241 | 27 |
| Employees by age: Under 30 years old | Person | 3060 | 27 |
| Employees by employment type: Full-time | Person | 9945 | 27 |
| Employees by gender: Female | Person | 5071 | 27 |
| Employees by gender: Male | Person | 4874 | 27 |
| Employees by geographical region: Beijing | Person | 702 | 27 |
| Employees by geographical region: Hefei | Person | 970 | 27 |
| Employees by geographical region: Other regions | Person | 5060 | 27 |
| Employees by geographical region: Suzhou | Person | 3213 | 27 |
| Percentage of female employees | % | 50.99 | 7 |
| Percentage of female employees in management | % | 51.46 | 7 |
| Total employees | Person | 9945 | 27 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate (30-50 years old) | % | 16.59 | 29 |
| Employee turnover rate (Beijing) | % | 15.17 | 29 |
| Employee turnover rate (Hefei) | % | 14.10 | 29 |
| Employee turnover rate (Other regions) | % | 26.68 | 29 |
| Employee turnover rate (Suzhou) | % | 14.84 | 29 |
| Employee turnover rate (female) | % | 17.96 | 29 |
| Employee turnover rate (male) | % | 19.54 | 29 |
| Employee turnover rate (over 50 years old) | % | 25.00 | 29 |
| Employee turnover rate (total) | % | 18.82 | 29 |
| Employee turnover rate (under 30 years old) | % | 22.48 | 29 |
Lost days due to work injury.
| Indicator | Unit | Reporting Period | Report Pages |
|---|---|---|---|
| Lost days due to work injury | days | 511 | 30 |
| Lost rate due to work injury | % | 5.26 | 30 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Employees covered in workplace on-site risk assessments of occupational health and safety | employees | 995 | 30 | |
| ISO 45001 certification of occupational health and safety management system and China Healthy Workplace Certification obtained | Yes | 7 | ||
| Internal manpower saving from real-time early warning and monitoring of risky sessions | person per day | 0.5 | 21 | |
| Reduction in risky sessions from real-time early warning and monitoring | % | 22 | 21 | |
| Workplace on-site risk assessments of occupational health and safety conducted | times | 136 | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Employees passed first-aid training examination and obtained Certificate of First-aider Training | employees | 378 | 30 | |
| Number of employees covered by public opinion related training sessions | employees | 470 | 12 | |
| Number of new employees empowered by real-time reminders | employees | 147957 | 21 | |
| Number of people earning rewards for 'stress case' sessions | people | 4132 | 21 | |
| Proportion of employees receiving training (%) - Female | % | 88.21 | 32 | |
| Proportion of employees receiving training (%) - Junior employees | % | 88.85 | 32 | |
| Proportion of employees receiving training (%) - Male | % | 89.25 | 32 | |
| Proportion of employees receiving training (%) - Middle management | % | 88.29 | 32 | |
| Proportion of employees receiving training (%) - Senior management | % | 72.73 | 32 | |
| Proportion of employees receiving training (%) - Total | % | 88.77 | 32 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average annual training hours per employee | hours | 9.26 | 7 |
| Percentage of employees receiving annual training | % | 88.77 | 7 |
| Total hours of psychological consultation for employees via EAP | hours | >180 | 7 |
| Training hours per employee (hour) - Female | hour | 10.35 | 32 |
| Training hours per employee (hour) - Junior employees | hour | 9.28 | 32 |
| Training hours per employee (hour) - Male | hour | 8.33 | 32 |
| Training hours per employee (hour) - Middle management | hour | 4.30 | 32 |
| Training hours per employee (hour) - Senior management | hour | 6.35 | 32 |
| Training hours per employee (hour) - Total | hour | 9.26 | 32 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of suppliers - Central China | 80179 | 18 | |
| Number of suppliers - East China | 183776 | 18 | |
| Number of suppliers - Hong Kong region | 740 | 18 | |
| Number of suppliers - Macao region | 132 | 18 | |
| Number of suppliers - North China | 81395 | 18 | |
| Number of suppliers - Northeast | 29694 | 18 | |
| Number of suppliers - Northwest | 45972 | 18 | |
| Number of suppliers - Overseas | 484 | 18 | |
| Number of suppliers - South China | 94213 | 18 | |
| Number of suppliers - Southwest | 136178 | 18 | |
| Number of suppliers - Taiwan region | 3382 | 18 | |
| Total number of suppliers | 656145 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Customer complaint resolution rate | % | 100 | 21 | |
| First call resolution rate (FCR) of complaints within 2 hours | % | >95 | 7 | |
| Number of 'stress case' sessions handled by customer service | sessions | 91455 | 21 | |
| Number of customer complaints received | 7394 | 21 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Certificate of International Customer Service Standardization Certification Body (COPC Inc.) obtained | Yes | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| ISO 27001 Information Security Management System certification coverage (percentage of businesses) | % | >80 | 7 |
| Percentage of employees trained in data security | % | 100 | 7 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | Reporting Period | Report Pages |
|---|---|---|---|
| Number of losses recovered from business ethics and anti-corruption inspections | RMB | more than RMB800000 | 12 |
| Number of losses stopped from business ethics and anti-corruption inspections | RMB | nearly RMB1 million | 12 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Frequency of emergency response training and emergency plan drills for information security incidents | times/year | at least once a year | 16 | |
| Number of special ethics audits carried out | 6 | 7 | ||
| Number of special inspection issues covered in business ethics and anti-corruption audits | issues | total of six | 12 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Reporting Period | Report Pages |
|---|---|---|---|---|
| Number of employees awarded Personal Information Protection Engineer and Enterprise Compliance Engineer certificates | 3 | 7 | ||
| Number of public opinion related training sessions organised | sessions | 6 | 12 | |
| Percentage of employees and board members participating in integrity training | % | 100 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Inclusion in S&P Global's Sustainability Yearbook (China) | Yes | 7 | |
| Lindu Warm Village awarded 'Exemplary Case of rural revitalization' by 2023 World Tourism Alliance | Yes | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 67.66 | 69.3 | 162.54 |
| GHG Emissions from Purchased Electricity | tonnes | 6602.65 | 7891.74 | 7335.03 |
| Indirect Energy Emissions (Scope 2) | tonnes | 6602.65 | 7891.74 | 7335.03 |
| Total GHG Emissions | tonnes | 6670.31 | 7961.04 | 7497.57 |
| Total GHG Emissions Intensity (By Area) | tonnes per square meter | 0.06 | 0.07 | 0.06 |
| Total GHG Emissions Intensity (By Employee) | tonnes per capita | 1.34 | 1.65 | 1.22 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Disposed | tonnes | 756.48 | 596.53 | 493.91 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2021 | % | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 2.48 | ||
| Energy Consumption Intensity (By Area) | MWh per square meter | 0.07 | 0.07 | 0.09 |
| Energy Consumption Intensity (By Employee) | MWh per capita | 1.89 | 2.31 | 2.2 |
| Gasoline Consumption | MWh | 276.74 | 283.45 | 662.56 |
| Purchased Electricity | MWh | 9060.4 | 10851.78 | 12861.7 |
| Renewable Energy Consumption | MWh | 17.1 | 14.3 | |
| Total Direct Energy Consumption | MWh | 293.84 | 297.75 | 665.04 |
| Total Energy Consumption | MWh | 9354.24 | 11149.53 | 13526.74 |
| Total Indirect Energy Consumption | MWh | 9060.4 | 10851.78 | 12861.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Wastewater Discharge | tonnes | 58347 | 71446.92 | 79265.86 |
| Water Consumption | tonnes | 64830 | 79385.47 | 88073.18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 6644 |
| Number of Employees Aged Above 50 | Person | 241 |
| Number of Employees Aged Below 30 | Person | 3060 |
| Number of Female Employees | Person | 5071 |
| Number of Full-time Employees | Person | 9945 |
| Number of Male Employees | Person | 4874 |
| Number of Total Employees | Person | 9945 |
| Percentage of Female Employees | % | 50.99 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 16.59 |
| Turnover Rate of Employees Aged Above 50 | % | 25 |
| Turnover Rate of Employees Aged Below 30 | % | 22.48 |
| Turnover Rate of Female Employees | % | 17.96 |
| Turnover Rate of Male Employees | % | 19.54 |
| Turnover Rate of Total Employees | % | 18.82 |
Lost days due to work injury.
| Standard Indicator | Unit | Reporting Period |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 511 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 88.77 |
| Percentage of Trained Female Employees | % | 88.21 |
| Percentage of Trained General Employees | % | 88.85 |
| Percentage of Trained Male Employees | % | 89.25 |
| Percentage of Trained Middle Management | % | 88.29 |
| Percentage of Trained Senior Management | % | 72.73 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hours | 10.35 |
| Average Training Hours (General Staff) | hours | 9.28 |
| Average Training Hours (Male) | hours | 8.33 |
| Average Training Hours (Middle Management) | hours | 4.3 |
| Average Training Hours (Senior Management) | hours | 6.35 |
| Average Training Hours per Employee | hours | 9.26 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers in Central China | 80179 | |
| Number of Suppliers in East China | 183776 | |
| Number of Suppliers in Hong Kong | 740 | |
| Number of Suppliers in Macao | 132 | |
| Number of Suppliers in North China | 81395 | |
| Number of Suppliers in Northeast China | 29694 | |
| Number of Suppliers in Northwest China | 45972 | |
| Number of Suppliers in Overseas | 484 | |
| Number of Suppliers in South China | 94213 | |
| Number of Suppliers in Southwest China | 136178 | |
| Number of Total Suppliers | 656145 | |
| Total Number of Suppliers in Taiwan | 3382 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | Reporting Period |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 7394 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Number of Anti-corruption Training Session | sessions | 20 |
| Number of Attendance for Anti-corruption Training | person-times | 4000 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 4000 |