2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Air emissions | kilograms | 6222 | 92 | ||
| Carbon monoxide (CO) emissions | Kg | 3745 | 2194 | 1391 | 133 |
| Hydrocarbon (HC) emissions | Kg | 56 | 37 | 27 | 133 |
| Nitrogen oxide (NOx) emissions | Kg | 928 | 522 | 371 | 133 |
| Overall air emissions | kilograms | 6222 | 122 | ||
| Particulate matters (PM) emissions | Kg | 10909 | 6340 | 4019 | 133 |
| Sulfur oxides (SOx) emissions | Kg | 9 | 6 | 3 | 133 |
| Volatile organic compounds (VOC) emissions | Kg | 1113 | 647 | 410 | 133 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon emissions | tonnes | 15022 | 92 | ||
| Direct GHG emissions (Scope 1) | Tonnes | 1608 | 997 | 628 | 133 |
| Direct GHG emissions (Scope 1) intensity (per square meter of gross floor area of construction and offices) | 0.00006 | 0.00005 | 0.00006 | 133 | |
| Indirect GHG emissions (Scope 2) | Tonnes | 33381 | 20513 | 14394 | 133 |
| Indirect GHG emissions (Scope 2) intensity (per square meter of gross floor area of construction and offices) | 0.00127 | 0.00094 | 0.00133 | 133 | |
| Intensity of energy consumption and corresponding greenhouse gas/air emissions | tonnes | 1.39 | 93, 123 | ||
| Overall carbon emissions | tonnes | 15022 | 122 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Asbestos (Construction hazardous waste) | Tonnes | 2.32 | 1.35 | 0.85 | 134 | |
| Disinfection activities carried out | activities | 9987 | 84 | |||
| Fluorescent light tubes (Construction hazardous waste) | Tonnes | 1.79 | 1.04 | 0.66 | 134 | |
| Ink cartridges (Office hazardous waste) | Tonnes | 2.08 | 1.35 | 0.78 | 134 | |
| Intensity of non-hazardous and hazardous wastes | tonne per square meter | 0.048 | 93, 123 | |||
| Intensity of non-hazardous and hazardous wastes, percentage change compared to 2022 | percent | -19 | 123 | |||
| Target reduction in intensity of non-hazardous and hazardous wastes from 2022 | percent | -8 | 123 | |||
| Toner cartridges (Office hazardous waste) | Tonnes | 4.03 | 3.12 | 1.84 | 134 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Asphalt (Construction non-hazardous waste) | Tonnes | 546 | 329 | 199 | 134 |
| Building debris (Construction non-hazardous waste) | Tonnes | 50358 | 29869 | 18099 | 134 |
| Change in intensity of sewage compared to 2022 | increase | 9% | 94 | ||
| Concrete (Construction non-hazardous waste) | Tonnes | 352273 | 206811 | 122243 | 134 |
| Earth (Construction non-hazardous waste) | Tonnes | 1694144 | 1047463 | 375144 | 134 |
| Metal scrap (Construction non-hazardous waste) | Tonnes | 1803 | 1126 | 683 | 134 |
| Paper (Office non-hazardous waste) | Tonnes | 50.68 | 40.38 | 30.24 | 134 |
| Paper cups (Office non-hazardous waste) | Tonnes | 4.12 | 3.2 | 2.05 | 134 |
| Plastic bottles (Office non-hazardous waste) | Tonnes | 1.13 | 0.78 | 0.42 | 134 |
| Rubble (Construction non-hazardous waste) | Tonnes | 6.87 | 3.99 | 2.42 | 134 |
| Sewage discharge | Tonnes | 844502 | 655837 | 352910 | 133 |
| Wood (Construction non-hazardous waste) | Tonnes | 4674 | 2798 | 1695 | 134 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Intensity of energy consumption and corresponding greenhouse gas/air emissions, percentage change compared to 2022 | percent | 41 | 123 |
| Overall air emissions percentage decrease compared to 2022 | percent | -36 | 122 |
| Overall carbon emissions percentage decrease compared to 2022 | percent | -30 | 122 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Diesel consumption of building | liter | 167281 | 97214 | 61622 | 135 | |
| Diesel intensity (per square meter of gross floor area of construction) | 0.0064 | 0.0045 | 0.0057 | 135 | ||
| Electricity intensity (per square meter of gross floor area of construction) | 2.2796 | 1.5916 | 2.0401 | 135 | ||
| Electricity intensity (per square meter of gross floor area of offices) | 117.3411 | 136.1387 | 150.4557 | 135 | ||
| Gasoline consumption of building | liter | 107886 | 62697 | 39742 | 135 | |
| Gasoline consumption of office | liter | 356678 | 236745 | 148230 | 135 | |
| Gasoline intensity (per square meter of gross floor area of construction) | 0.0041 | 0.0029 | 0.0037 | 135 | ||
| Gasoline intensity (per square meter of gross floor area of offices) | 7.7716 | 7.2284 | 6.8514 | 135 | ||
| Natural gas consumption of building | cubic meter | 20915 | 12155 | 7705 | 135 | |
| Natural gas consumption of office | cubic meter | 36547 | 19846 | 12564 | 135 | |
| Natural gas intensity (per square meter of gross floor area of construction) | 0.0008 | 0.0006 | 0.0007 | 135 | ||
| Natural gas intensity (per square meter of gross floor area of offices) | 0.7963 | 0.6059 | 0.5807 | 135 | ||
| Target reduction in intensity of energy consumption and corresponding greenhouse gas/air emissions from 2022 | percent | -30 | 123 | |||
| Total electricity consumption of building | kWh | 59678411 | 34681343 | 21984005 | 135 | |
| Total electricity consumption of office | kWh | 5385509 | 4458815 | 3255108 | 135 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Cars washed | cars | 10642 | 84 | |||
| Change in intensity of water consumption compared to 2022 | increase | 28% | 94 | |||
| Intensity of sewage | m3 per square meter, m³ per square meter | 0.03 | 94, 123 | |||
| Intensity of sewage, percentage change compared to 2022 | percent | 9 | 123 | |||
| Intensity of water consumption | m3 per square meter, m³ per square meter | 0.2 | 94, 123 | |||
| Overall wastewater emissions | tonnes | 352910 | 93, 122 | |||
| Overall wastewater emissions percentage decrease compared to 2022 | percent | -46 | 122 | |||
| Target reduction in intensity of water consumption and sewage from 2022 | percent | -10 | 123 | |||
| Target reduction in intensity of water consumption and sewage from 2022 levels by 2027 | reduction | 10% | 94 | |||
| Water consumption | cubic meter | 5271106 | 3294544 | 2082948 | 135 | |
| Water consumption intensity (per square meter of gross floor area of construction) | 0.2013 | 0.1512 | 0.1933 | 135 | ||
| Water consumption intensity (per square meter of gross floor area of offices) | 2.2372 | 2.9245 | 3.3131 | 135 | ||
| Water consumption of office | cubic meter | 102675 | 95782 | 71679 | 135 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Air conditioner units cleaned | units | 2671 | 84 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Intensity of water consumption, percentage change compared to 2022 | percent | 28 | 123 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Aerial inspections conducted | inspections | 451 | 84 |
| Number of new green building projects added | projects | 3 | 101 |
| Percentage of construction projects receiving environmental impact assessment | 100% | 89 | |
| Percentage of new projects meeting green building design requirements for land transfer | percent | 100% | 101 |
| Requirement for all residential products to meet green building standards (at least one star); high-end projects to meet two stars and above | All | 101 | |
| Zero material environmental pollution throughout the year | No material environmental pollution and related complaints were identified | 92 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Distribution of employees by age - Aged 30 to 49 | % | 77 | 43 | ||
| Distribution of employees by age - Aged 50 or above | % | 5 | 43 | ||
| Distribution of employees by age - Aged below 30 | % | 18 | 43 | ||
| Distribution of employees by position - General staff | % | 66 | 43 | ||
| Distribution of employees by position - Middle-level staff and management | % | 31 | 43 | ||
| Distribution of employees by position - Senior management | % | 3 | 43 | ||
| Distribution of employees by region - HKSAR | % | 1 | 43 | ||
| Distribution of employees by region - Mainland China | % | 98 | 43 | ||
| Distribution of employees by region - Singapore | % | 1 | 43 | ||
| Employee gender ratio - Female | % | 34 | 43 | ||
| Employee gender ratio - Male | % | 66 | 43 | ||
| Percentage of full-time staff | % | >99 | 43 | ||
| Total number of staff (Mainland China, HKSAR, Singapore) | employees | 2238 | 43 | ||
| Total workforce - Age group 30–49 | person | 2111 | 1885 | 1734 | 136 |
| Total workforce - Age group 50 or above | person | 58 | 84 | 108 | 136 |
| Total workforce - Age group below 30 | person | 728 | 392 | 396 | 136 |
| Total workforce - Female | person | 951 | 749 | 760 | 136 |
| Total workforce - General employee | person | 1858 | 1522 | 1467 | 136 |
| Total workforce - Hong Kong Special Administrative Region | person | 43 | 35 | 35 | 136 |
| Total workforce - Mainland China | person | 2837 | 2313 | 2187 | 136 |
| Total workforce - Male | person | 1946 | 1612 | 1478 | 136 |
| Total workforce - Middle level staff and management | person | 983 | 779 | 704 | 136 |
| Total workforce - Senior management | person | 56 | 60 | 67 | 136 |
| Total workforce - Singapore | person | 17 | 13 | 16 | 136 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Resignation for the year - Age group 30–49 | person | 962 | 1289 | 628 | 136 |
| Resignation for the year - Age group 50 or above | person | 15 | 25 | 22 | 136 |
| Resignation for the year - Age group below 30 | person | 416 | 433 | 164 | 136 |
| Resignation for the year - Female | person | 421 | 530 | 265 | 136 |
| Resignation for the year - Hong Kong Special Administrative Region | person | 3 | 15 | 12 | 136 |
| Resignation for the year - Mainland China | person | 1390 | 1725 | 800 | 136 |
| Resignation for the year - Male | person | 972 | 1217 | 549 | 136 |
| Resignation for the year - Singapore | person | 7 | 2 | 136 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | work days | 543.5 | 75 | 30 | 137 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Fire drills conducted | drills | 384 | 84 |
| Night patrols conducted (including E-control data) | patrols | 9070 | 84 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained - Female | percentage | 100% | 100% | 100% | 137 |
| Percentage of employees trained - General employee | percentage | 100% | 100% | 100% | 137 |
| Percentage of employees trained - Male | percentage | 100% | 100% | 100% | 137 |
| Percentage of employees trained - Middle level staff and management | percentage | 100% | 100% | 100% | 137 |
| Percentage of employees trained - Senior management | percentage | 100% | 100% | 100% | 137 |
| Percentage of trained employees | 100% | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average number of training hours for employees | hours | 36 | 60 | ||
| Average training hours of employees - Female | hour | 35.58 | 36 | 36.01 | 137 |
| Average training hours of employees - General employee | hour | 35 | 36.2 | 36.2 | 137 |
| Average training hours of employees - Male | hour | 35.9 | 36 | 36 | 137 |
| Average training hours of employees - Middle level staff and management | hour | 37.3 | 35.94 | 35.98 | 137 |
| Average training hours of employees - Senior management | hour | 36 | 31.8 | 31.63 | 137 |
| Completion rate of annual training plan | 100% | 60 | |||
| Haircuts provided | persons | 23232 | 84 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of suppliers located in China | 100% | 89 | |||
| Total number of suppliers in Hong Kong | person | 4 | 137 | ||
| Total number of suppliers in Mainland China | person | 3485 | 4285 | 4572 | 137 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total amount of green procurement | RMB million | 650 | 89 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Acknowledgments through the application | acknowledgments | 77 | 84 | ||
| Nail services provided | persons | 430 | 84 | ||
| Praises via WeChat | praises | 8378 | 84 | ||
| Service complaints received | case | 603 | 682 | 599 | 137 |
| Silk banners received | banners | 755 | 84 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Other convenience services provided | services | 26431 | 84 |
| Pairs of scissors sharpened | pairs | 15288 | 84 |
| Screen protectors applied to mobile phones | phones | 497 | 84 |
| Small home appliances repaired | appliances | 3377 | 84 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Concluded legal cases regarding corrupt practices | case | 2 | 1 | 1 | 137 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Armed patrols conducted | patrols | 19248 | 84 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| "I Love My Family" Cleaning Action rounds | rounds | 8678 | 84 | |||
| Commendations from call centers received | commendations | 243 | 84 | |||
| Community entertainment and recreational activities sessions | sessions | 8003 | 84 | |||
| Convenience service activities sessions | sessions | 2487 | 84 | |||
| ESG rating by MSCI | BB | BBB | BBB | A | 10 | |
| Letters of thanks received | letters | 168 | 84 | |||
| Residents participating in community entertainment and recreational activities | million | 5.8 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 10909 | 6340 | 4019 |
| NOâ‚“ Emissions | Kg | 928 | 522 | 371 |
| SOâ‚“ Emissions | Kg | 9 | 6 | 3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 1608 | 997 | 628 |
| Indirect Energy Emissions (Scope 2) | tonnes | 33381 | 20513 | 14394 |
| Scope 1 GHG Emissions Intensity (By Area) | tonnes per square meter | 0.00006 | 0.00005 | 0.00006 |
| Scope 2 GHG Emissions Intensity (By Area) | tonnes per square meter | 0.00127 | 0.00094 | 0.00133 |
| Total GHG Emissions | tonnes | 34989 | 21510 | 15022 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Office) | Tonnes | 6.11 | 4.47 | 2.62 |
| Total Hazardous Waste | Tonnes | 10.22 | 6.86 | 4.13 |
| Total Hazardous Waste Intensity (By Area) | tonne per square meter | 0.048 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | Tonnes | 2100804.87 | 1281998.99 | 518065.42 |
| Non-Hazardous Waste (Office Waste) | Tonnes | 55.93 | 44.36 | 32.71 |
| Paper Waste | Tonnes | 50.68 | 40.38 | 30.24 |
| Plastic Waste | Tonnes | 1.13 | 0.78 | 0.42 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| CO2 Emissions Reduction Percentage Compared to Last Year | percent | -30 |
| GHG Emissions Reduction Percentage Compared to Last Year | percent | -36 |
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent | 41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2027 |
|---|---|---|---|---|---|
| Diesel Fuel Consumption | liter | 167281 | 97214 | 61622 | |
| Gasoline Consumption | liter | 464564 | 299442 | 187972 | |
| Natural Gas Consumption | cubic meter | 57462 | 32001 | 20269 | |
| Purchased Electricity | kWh | 65063920 | 39140158 | 25239113 | |
| Target reduction in intensity of energy consumption and corresponding greenhouse gas/air emissions from 2022 | percent | -30 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Wastewater Discharge | tonnes | 352910 | ||
| Water Consumption | cubic meter | 5271106 | 3294544 | 2082948 |
| Water Consumption in Office | cubic meter | 102675 | 95782 | 71679 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | percent | 28 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 2111 | 1885 | 1734 |
| Number of Employees Aged Above 50 | person | 58 | 84 | 108 |
| Number of Employees Aged Below 30 | person | 728 | 392 | 396 |
| Number of Employees in Hong Kong | person | 43 | 35 | 35 |
| Number of Employees in Mainland China | person | 2837 | 2313 | 2187 |
| Number of Employees in Singapore | person | 17 | 13 | 16 |
| Number of Female Employees | person | 951 | 749 | 760 |
| Number of General Employees | person | 1858 | 1522 | 1467 |
| Number of Male Employees | person | 1946 | 1612 | 1478 |
| Number of Middle Management Employees | person | 983 | 779 | 704 |
| Number of Senior Management Employees | person | 56 | 60 | 67 |
| Number of Total Employees | employees | 2947 | 2445 | 2238 |
| Percentage of Employees Aged 30-50 | % | 77 | ||
| Percentage of Employees Aged Above 50 | % | 5 | ||
| Percentage of Employees Aged Below 30 | % | 18 | ||
| Percentage of Employees in Hong Kong | % | 1 | ||
| Percentage of Employees in Mainland China | % | 98 | ||
| Percentage of Employees in Singapore | % | 1 | ||
| Percentage of Female Employees | % | 32 | 34 | |
| Percentage of Full-time Employees | % | 99 | ||
| Percentage of General Employees | % | 66 | ||
| Percentage of Male Employees | % | 67 | 66 | |
| Percentage of Middle Management Employees | % | 31 | ||
| Percentage of Senior Management Employees | % | 3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | person | 962 | 1289 | 628 |
| Turnover Rate of Employees Aged Above 50 | person | 15 | 25 | 22 |
| Turnover Rate of Employees Aged Below 30 | person | 416 | 433 | 164 |
| Turnover Rate of Employees in Hong Kong | person | 3 | 15 | 12 |
| Turnover Rate of Employees in Mainland China | person | 1390 | 1725 | 800 |
| Turnover Rate of Employees in Singapore | person | 7 | 2 | |
| Turnover Rate of Female Employees | person | 421 | 530 | 265 |
| Turnover Rate of Male Employees | person | 972 | 1217 | 549 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | work days | 543.5 | 75 | 30 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Production Safety Emergency Drills | drills | 384 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | percentage | 100 | 100 | 100 |
| Percentage of Trained Female Employees | percentage | 100 | 100 | 100 |
| Percentage of Trained General Employees | percentage | 100 | 100 | 100 |
| Percentage of Trained Male Employees | percentage | 100 | 100 | 100 |
| Percentage of Trained Middle Management | percentage | 100 | 100 | 100 |
| Percentage of Trained Senior Management | percentage | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 35.58 | 36 | 36.01 |
| Average Training Hours (General Employees) | hour | 35 | 36.2 | 36.2 |
| Average Training Hours (Male) | hour | 35.9 | 36 | 36 |
| Average Training Hours (Middle Management) | hour | 37.3 | 35.94 | 35.98 |
| Average Training Hours (Senior Management) | hour | 36 | 31.8 | 31.63 |
| Average Training Hours per Employee | hours | 36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | person | 4 | ||
| Number of Suppliers in Mainland China | person | 3485 | 4285 | 4572 |
| Number of Total Suppliers | person | 3485 | 4289 | 4572 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | percent | 13.1 | -12.2 | |
| Number of Products and Service Related Complaints | case | 603 | 682 | 599 |
| Total Number of Customer Complaints | case | 603 | 682 | 599 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Concluded Corruption Lawsuits | case | 2 | 1 | 1 |