2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) emissions | kg | 4689.6 | 38 |
| Particulate matter (PM) emissions | kg | 340.91 | 38 |
| Sulfur oxides (SOx) emissions | kg | 3.75 | 38 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions | tCO₂ | 650.19 | 38 |
| Greenhouse gas emission intensity | tCO₂/million m² of managed area | 864.82 | 38 |
| Indirect greenhouse gas emissions | tCO₂ | 19327.12 | 38 |
| Total greenhouse gas emissions | tCO₂ | 19977.31 | 38 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste | kg | 1290.8 | 40 |
| Hazardous waste generation intensity | kg/million m² | 55.88 | 40 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Diesel consumption | L | 267664 | 38 |
| Diesel consumption intensity | L/hundred km | 20.57 | 38 |
| Electricity consumption | MWh | 33119.9 | 38 |
| Electricity consumption intensity | MWh/million m² of managed area | 1433.76 | 38 |
| Gasoline consumption | L | 46927 | 38 |
| Gasoline consumption intensity | L/hundred km | 3.61 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 665733.2 | 36 |
| Total water consumption intensity | m³/million m² | 28819.6 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 30 or below | 452 | 341 | 27 | |
| Number of employees aged 31-50 | 920 | 887 | 27 | |
| Number of employees aged 50 or above | 272 | 209 | 27 | |
| Number of female employees | 742 | 667 | 27 | |
| Number of full-time employees | 1644 | 1437 | 27 | |
| Number of full-time junior staff | 1469 | 1406 | 27 | |
| Number of full-time middle management | 169 | 25 | 27 | |
| Number of full-time senior management | 6 | 6 | 27 | |
| Number of male employees | 902 | 770 | 27 | |
| Number of talents recruited with college degree | 72 | 32 | ||
| Number of talents recruited with technical secondary school or high school education or below | 149 | 32 | ||
| Number of talents recruited with undergraduate degree | 33 | 32 | ||
| Total number of employees | 1644 | 1437 | 27 | |
| Total number of talents recruited | 254 | 32 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | 11.56% | 12.59% | 27 | |
| Employee turnover rate (aged 30 or below) | 18.14% | 24.56% | 27 | |
| Employee turnover rate (aged 31-50) | 11.41% | 3.59% | 27 | |
| Employee turnover rate (aged 50 or above) | 1.1% | 23.16% | 27 | |
| Employee turnover rate (female) | 11.99% | 10.11% | 27 | |
| Employee turnover rate (full-time employees) | 11.56% | 12.59% | 27 | |
| Employee turnover rate (full-time junior staff) | 12.53% | 4.29% | 27 | |
| Employee turnover rate (full-time middle management) | 3.55% | 85.21% | 27 | |
| Employee turnover rate (full-time senior management) | 0.00% | 0.00% | 27 | |
| Employee turnover rate (male) | 11.20% | 14.63% | 27 | |
| Employee turnover rate (part-time employees) | 0.00% | 0.00% | 27 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | days | 197 | 221 | 295 | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees trained | % | 93.46 | 97.29 | 32 |
| Percentage of general staff trained | % | 92.23 | 96.92 | 32 |
| Percentage of male employees trained | % | 92.23 | 96.95 | 32 |
| Percentage of middle management trained | % | 97.1 | 100 | 32 |
| Percentage of senior management trained | % | 76.19 | 100 | 32 |
| Total number of employees participated in training | 33193 | 32 | ||
| Total training rate | % | 100 | 32 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours of employees | hour/person | 7.09 | 7.79 | 32 |
| Average training hours of female employees | hour/person | 5.97 | 6.12 | 32 |
| Average training hours of general staff | hour/person | 7.21 | 8.53 | 32 |
| Average training hours of male employees | hour/person | 10.07 | 10.29 | 32 |
| Average training hours of middle management | hour/person | 42.36 | 40.76 | 32 |
| Average training hours of senior management | hour/person | 3.16 | 3.2 | 32 |
| Pass rate of training | % | 100 | 32 | |
| Total training time | hours | 35061.09 | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average call duration | minutes | 1.5 | 21 | |
| Customer complaints through 12345 government affairs hotline | complaints | 1393 | 21 | |
| Customer complaints through Chengfa 400 Mingyuan | complaints | 185 | 21 | |
| Customer satisfaction score for commercial complex projects | points | 89 | 90.8 | 21 |
| Customer satisfaction score for residential projects | points | 79 | 81.7 | 21 |
| Decrease in complaints compared to previous year | complaints | 1354 | 21 | |
| Inbound call completion rate | % | 98.2 | 21 | |
| Outbound call completion rate | % | 41.2 | 21 | |
| Total call duration | minutes | 157000 | 21 | |
| Total complaints received | complaints | 1715 | 21 | |
| Total inbound calls answered | calls | 74000 | 21 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total system work orders registered | orders | 205000 | 21 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 340.91 |
| NOₓ Emissions | kg | 4689.6 |
| SOₓ Emissions | kg | 3.75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂ | 650.19 |
| Indirect Energy Emissions (Scope 2) | tCO₂ | 19327.12 |
| Total GHG Emissions | tCO₂ | 19977.31 |
| Total GHG Emissions Intensity (By Area) | tCO₂/million m² of managed area | 864.82 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | kg | 1290.8 |
| Total Hazardous Waste Intensity (By Area) | kg/million m² | 55.88 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Diesel Fuel Consumption | L | 267664 |
| Diesel Fuel Consumption Intensity | L/hundred km | 20.57 |
| Gasoline Consumption | L | 46927 |
| Gasoline Consumption Intensity | L/hundred km | 3.61 |
| Purchased Electricity | MWh | 33119.9 |
| Total Direct Energy Consumption | L | 314591 |
| Total Electricity Consumption Intensity (By Area) | MWh/million m² of managed area | 1433.76 |
| Total Energy Consumption | L + 33119.9 MWh | 314591 |
| Total Indirect Energy Consumption | MWh | 33119.9 |
| Total Non-Renewable Fuel Consumption | L | 314591 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 665733.2 |
| Water Consumption Intensity (By Revenue) | m³/million m² | 28819.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 920 | 887 |
| Number of Employees Aged Above 50 | persons | 272 | 209 |
| Number of Employees Aged Below 30 | persons | 452 | 341 |
| Number of Employees in East China | persons | 1304 | |
| Number of Employees in North China | persons | 27 | |
| Number of Employees in Northeast China | persons | 106 | |
| Number of Female Employees | persons | 742 | 667 |
| Number of Full-time Employees | persons | 1644 | 1437 |
| Number of Junior Management Employees | persons | 1469 | 1406 |
| Number of Male Employees | persons | 902 | 770 |
| Number of Middle Management Employees | persons | 169 | 25 |
| Number of New Employees | persons | 254 | |
| Number of Senior Management Employees | persons | 6 | 6 |
| Number of Total Employees | persons | 1644 | 1437 |
| Percentage of Employees Aged 30-50 | % | 55.96 | 61.74 |
| Percentage of Employees Aged Above 50 | % | 16.54 | 14.54 |
| Percentage of Employees Aged Below 30 | % | 27.5 | 23.74 |
| Percentage of Employees in East China | % | 79.36 | |
| Percentage of Employees in North China | % | 1.64 | |
| Percentage of Employees in Northeast China | % | 6.45 | |
| Percentage of Female Employees | % | 45.13 | 46.4 |
| Percentage of Full-time Employees | % | 100 | 100 |
| Percentage of Junior Management Employees | % | 89.36 | 97.84 |
| Percentage of Male Employees | % | 54.87 | 53.6 |
| Percentage of Middle Management Employees | % | 10.28 | 1.74 |
| Percentage of New Employees | % | 17.68 | |
| Percentage of Senior Management Employees | % | 0.36 | 0.42 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 11.41 | 3.59 |
| Turnover Rate of Employees Aged Above 50 | % | 1.1 | 23.16 |
| Turnover Rate of Employees Aged Below 30 | % | 18.14 | 24.56 |
| Turnover Rate of Female Employees | % | 11.99 | 10.11 |
| Turnover Rate of Full-time Employees | % | 11.56 | 12.59 |
| Turnover Rate of Junior Management Employees | % | 12.53 | 4.29 |
| Turnover Rate of Male Employees | % | 11.2 | 14.63 |
| Turnover Rate of Middle Management Employees | % | 3.55 | 85.21 |
| Turnover Rate of Total Employees | % | 11.56 | 12.59 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 197 | 221 | 295 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 92.23 | 100 |
| Percentage of Trained Female Employees | % | 93.46 | 97.29 |
| Percentage of Trained General Employees | % | 92.23 | 96.92 |
| Percentage of Trained Male Employees | % | 92.23 | 96.95 |
| Percentage of Trained Middle Management | % | 97.1 | 100 |
| Percentage of Trained Senior Management | % | 76.19 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hour/person | 5.97 | 6.12 |
| Average Training Hours (General Staff) | hour/person | 7.21 | 8.53 |
| Average Training Hours (Male) | hour/person | 10.07 | 10.29 |
| Average Training Hours (Middle Management) | hour/person | 42.36 | 40.76 |
| Average Training Hours (Senior Management) | hour/person | 3.16 | 3.2 |
| Average Training Hours per Employee | hour/person | 7.09 | 7.79 |
| Total Training Hours | hours | 35061.09 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Number of Customer Complaints | complaints | 1715 |