ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Air emissions - Nitrogen oxides | g | 405096 | 291415 | 384841 | 11 | |
| Air emissions - Particulate matter | g | 28030 | 19773 | 26629 | 11 | |
| Air emissions - Sulphur oxides | g | 608 | 453 | 578 | 11 | |
| Nitrogen Oxides emissions | g | 305916 | 291415 | 38 | ||
| Nitrogen oxides (in g) | g | 305916 | 291415 | 18 | ||
| Particulate Matter emissions | g | 21686 | 19773 | 38 | ||
| Particulate matter (in g) | g | 21686 | 19773 | 18 | ||
| Sulphur Oxides emissions | g | 453 | 453 | 38 | ||
| Sulphur oxides (in g) | g | 453 | 453 | 18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021-2022 | 2022 | 2022-2023 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Air travel by staff (Scope 3 - Other indirect emissions) | km | 20622 | 241766 | 16 | ||||
| Air travel by staff (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 2 | 27 | 16 | ||||
| Air travel by staff intensity per HK$1m revenue (Scope 3 - Other indirect emissions) | km | 20.2 | 229.8 | 16 | ||||
| Electricity consumption (Scope 2 - Energy indirect emissions) | MWh | 16682 | 16679 | 16 | ||||
| Electricity consumption (Scope 2 - Energy indirect emissions, in tCO2e) | tCO2e | 9129 | 8926 | 16 | ||||
| Fuel consumption (Scope 1 - Direct emissions) | MWh | 301 | 301 | 16 | ||||
| Fuel consumption (Scope 1 - Direct emissions, in tCO2e) | tCO2e | 73 | 73 | 16 | ||||
| Fuel consumption intensity per HK$1m revenue (Scope 1 - Direct emissions) | MWh | 0.295 | 0.286 | 16 | ||||
| Greenhouse gas emissions | tCO2e | 12319 | 9020 | 11703 | 11 | |||
| Greenhouse gas emissions intensity (Scope 1 & 2) | tCO2e/HKS1m revenue | 9.004 | 8.554 | 38 | ||||
| Paper consumption (Scope 3 - Other indirect emissions) | tonnes | 8.2 | 7 | 16 | ||||
| Paper consumption (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 39 | 34 | 16 | ||||
| Paper waste disposal (Scope 3 - Other indirect emissions) | tonnes | -1.5 | -4.7 | 16 | ||||
| Paper waste disposal (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | -8 | -22 | 16 | ||||
| Scope 1 & 2 greenhouse gas emissions | tCO2e | 9202 | 8999 | 38 | ||||
| Scope 1 greenhouse gas emissions | tCO2e | 73 | 73 | 38 | ||||
| Scope 2 greenhouse gas emissions | tCO2e | 9129 | 8926 | 38 | ||||
| Total associated greenhouse gas emissions for Australian properties (with GreenPower) | tCO2e | 3028 | 624 | 19 | ||||
| Total associated greenhouse gas emissions for Australian properties (without GreenPower) | tCO2e | 3387 | 2969 | 19 | ||||
| Total associated greenhouse gas emissions for Australian properties per square metre (with GreenPower) | tCO2e per square metre of net lettable area | 0.062 | 0.013 | 19 | ||||
| Total associated greenhouse gas emissions for Australian properties per square metre (without GreenPower) | tCO2e per square metre of net lettable area | 0.069 | 0.063 | 19 | ||||
| Total greenhouse gas emissions (Scope 1 & 2, in tCO2e) | tCO2e | 9202 | 8999 | 16 | ||||
| Total greenhouse gas emissions (Scope 1, 2 & 3, in tCO2e) | tCO2e | 9211 | 9020 | 16 | ||||
| Total greenhouse gas emissions intensity per HK$1m revenue (Scope 1 & 2, in tCO2e) | tCO2e | 9.004 | 8.554 | 16 | ||||
| Total greenhouse gas emissions intensity per HK$1m revenue (Scope 1, 2 & 3, in tCO2e) | tCO2e | 9.01 | 8.57 | 16 | ||||
| Water usage (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 15 | 16 | 16 | ||||
| Water usage intensity per HK$1m revenue (Scope 3 - Other indirect emissions) | m3 | 23.14 | 23.18 | 16 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced | Immaterial amount of hazardous waste was generated | Immaterial amount of hazardous waste was generated | 38 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Disposal of electrical appliances/accessories | pieces | 161 | 112 | 16 | ||
| Disposal of electrical appliances/accessories intensity per HK$1m revenue | pieces | 0.158 | 0.106 | 16 | ||
| Paper consumption | tonnes | 10.3 | 7 | 9.8 | 11 | |
| Paper waste disposal | tonnes | -1.5 | -4.7 | 38 | ||
| Paper waste disposal intensity per HK$1m revenue (Scope 3 - Other indirect emissions) | tonnes | -0.001 | -0.004 | 16 | ||
| Shopping bag consumption intensity per HK$1m revenue (department stores operation) | tonnes per HK$1m revenue | 0.14 | 0.12 | 18 | ||
| Shopping bags consumed (department stores operation) | tonnes | 86 | 78 | 18 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions) | tonnes | 9.7 | 11.7 | 16 |
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 47 | 56 | 16 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electrical appliances/accessories for recycling | pieces | 161 | 112 | 38 |
| Electrical appliances/accessories for recycling intensity | pieces/HKS1m revenue | 0.158 | 0.106 | 38 |
| Paper waste disposal intensity | tonne/HKS1m revenue | -0.001 | -0.004 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021-2022 | 2022 | 2022-2023 | 2023 | 2024 | from March 2023 | from September 2022 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Direct energy consumption - Electricity | Mwh | 16682 | 16679 | 39 | ||||||
| Direct energy consumption - Fuel | Mwh | 301 | 301 | 39 | ||||||
| Electricity consumption | Mwh | 18958 | 16679 | 18010 | 11 | |||||
| Electricity consumption intensity per HK$1m revenue (Scope 2 - Energy indirect emissions) | MWh | 16.32 | 15.85 | 16 | ||||||
| Energy consumption (Fuel and electricity) | MWh | 16983 | 16980 | 16 | ||||||
| Energy consumption intensity per HK$1m revenue (Fuel and electricity) | MWh | 16.617 | 16.141 | 16 | ||||||
| Energy intensity | Mwh/HKS1m revenue | 16.617 | 16.141 | 39 | ||||||
| Fuel consumption | MWh, Mwh | 403 | 301 | 383 | 11, 15 | |||||
| GreenPower electricity usage for Australian properties | % | 75 | 50 | 19 | ||||||
| NABERS rating for Australian properties (energy and greenhouse gas emissions) | stars | 4.5 | 4.5 | 19 | ||||||
| Total energy consumption | Mwh | 16983 | 16980 | 39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Water consumption - total | m³ | 23644 | 24385 | 39 | ||
| Water consumption intensity | m³/HKS1m revenue | 23.14 | 23.18 | 39 | ||
| Water usage | m3 | 23025 | 24385 | 21874 | 11 | |
| Water usage (Scope 3 - Other indirect emissions) | m3 | 23644 | 24385 | 16 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Packaging material intensity - Department stores operation: Shopping bags | tonnes/HKS1m revenue | 0.14 | 0.12 | 39 |
| Total packaging material used - Department stores operation: Shopping bags | tonnes | 86 | 78 | 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total workforce by age group - 31–40 | 75 | 67 | 41 | |
| Total workforce by age group - 41–50 | 125 | 112 | 41 | |
| Total workforce by age group - 51–60 | 241 | 220 | 41 | |
| Total workforce by age group - 60 above | 85 | 108 | 41 | |
| Total workforce by age group - Below 31 | 21 | 22 | 41 | |
| Total workforce by employment type - Permanent full-time | 547 | 529 | 41 | |
| Total workforce by employment type - Temporary and/or part-time | 69 | 54 | 41 | |
| Total workforce by gender - All staff - Female | 408 | 386 | 41 | |
| Total workforce by gender - All staff - Male | 139 | 143 | 41 | |
| Total workforce by gender - Corporate manager - Female | 8 | 9 | 41 | |
| Total workforce by gender - Corporate manager - Male | 14 | 15 | 41 | |
| Total workforce by geographical region - Hong Kong SAR | 542 | 524 | 41 | |
| Total workforce by geographical region - Mainland China | 5 | 5 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 31–40 | 18.83% | 14.20% | 41 | |
| Employee turnover rate by age group - 41–50 | 17.75% | 9.34% | 41 | |
| Employee turnover rate by age group - 51–60 | 11.09% | 6.55% | 41 | |
| Employee turnover rate by age group - 60 above | 24.97% | 11.85% | 41 | |
| Employee turnover rate by age group - Below 31 | 39.82% | 13.64% | 41 | |
| Employee turnover rate by gender - Female | 17.42% | 10.15% | 41 | |
| Employee turnover rate by gender - Male | 14.94% | 7.15% | 41 | |
| Employee turnover rate by geographical region - Hong Kong SAR | 16.94% | 9.44% | 41 | |
| Employee turnover rate by geographical region - Mainland China | 0% | 0% | 41 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number and rate of work-related fatalities | 0 (0%) | 0 (0%) | 0 (0%) | 42 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury (cases) | cases | 12 | 11 | 42 |
| Lost days due to work injury (lost days) | lost days | 204 | 16 | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category (Corporate manager) | 2.2% | 2.7% | 42 | |
| Percentage of employees trained by employee category (General staff) | 84.0% | 83.5% | 42 | |
| Percentage of employees trained by employee category (Temporary & part-time) | 13.8% | 13.8% | 42 | |
| Percentage of employees trained by gender (Female) | 90.9% | 88.4% | 42 | |
| Percentage of employees trained by gender (Male) | 9.1% | 11.6% | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category (external training, All levels) | hours | 1.05 | 1.41 | 42 |
| Average training hours completed per employee by employee category (external training, Corporate manager) | hours | 7.05 | 5.53 | 42 |
| Average training hours completed per employee by employee category (external training, General staff) | hours | 0.94 | 1.36 | 42 |
| Average training hours completed per employee by employee category (internal training, Frontline staff of department stores operation only) | hours | 3.4 | 3.02 | 42 |
| Average training hours completed per employee by gender (Female) | hours | 3.34 | 3.47 | 42 |
| Average training hours completed per employee by gender (Male) | hours | 2.21 | 2.35 | 42 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| KPI B4.1 - Description of measures to review employment practices to avoid child and forced labour | Labour Standards | Labour Standards | 43 | |
| Labour Standards - General Disclosure: Information on policies and compliance with relevant laws and regulations relating to preventing child and forced labour | Labour Standards | Labour Standards | 43 |
Description of steps taken to eliminate such practices when discovered.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| KPI B4.2 - Description of steps taken to eliminate such practices when discovered | Labour Standards | Labour Standards | 43 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographical region - Department stores operation: America | 6 | 6 | 44 | |
| Number of suppliers by geographical region - Department stores operation: America (%) | % | 1 | 1 | 44 |
| Number of suppliers by geographical region - Department stores operation: Asia (Excluding Hong Kong) | 51 | 51 | 44 | |
| Number of suppliers by geographical region - Department stores operation: Asia (Excluding Hong Kong) (%) | % | 8 | 8 | 44 |
| Number of suppliers by geographical region - Department stores operation: Europe | 164 | 170 | 44 | |
| Number of suppliers by geographical region - Department stores operation: Europe (%) | % | 26 | 28 | 44 |
| Number of suppliers by geographical region - Department stores operation: Hong Kong | 401 | 378 | 44 | |
| Number of suppliers by geographical region - Department stores operation: Hong Kong (%) | % | 64 | 62 | 44 |
| Number of suppliers by geographical region - Department stores operation: Others | 2 | 2 | 44 | |
| Number of suppliers by geographical region - Department stores operation: Others (%) | % | 0.3 | 0.3 | 44 |
| Number of suppliers by geographical region - Property investment business: Hong Kong | 22 | 8 | 44 | |
| Number of suppliers by geographical region - Property investment business: Hong Kong (%) | % | 100 | 100 | 44 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation: Merchandise recalled | pieces | 91 | 44 |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation: Number of incidents | incident | 1 | 44 |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation: Recall percentage | % | 0.001 | 44 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of products and service related complaints received and how they are dealt with - Department stores operation: Number of cases | case, cases | 14 | 39 | 44 |
| Number of products and service related complaints received and how they are dealt with - Department stores operation: Percentage settled | % | 100 | 100 | 44 |
| Number of products and service related complaints received and how they are dealt with - Property investment business: Number of cases | case, cases | 1 | 3 | 44 |
| Number of products and service related complaints received and how they are dealt with - Property investment business: Percentage settled | % | 100 | 100 | 44 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 28030 | 21686 | 19773 | 26629 |
| NOâ‚“ Emissions | g | 405096 | 305916 | 291415 | 384841 |
| SOâ‚“ Emissions | g | 608 | 453 | 453 | 578 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021-2022 | 2022 | 2022-2023 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|
| Scope 1 GHG Emissions | tCO2e | 73 | 73 | ||||
| Scope 2 GHG Emissions | tCO2e | 9129 | 8926 | ||||
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 2 | 27 | ||||
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 39 | 34 | ||||
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO2e | -8 | -22 | ||||
| Total GHG Emissions | tCO2e | 12319 | 3028 | 9202 | 624 | 8999 | 11703 |
| Total GHG Emissions Intensity (By Area) | tCO2e per square metre of net lettable area | 0.062 | 0.063 | ||||
| Total GHG Emissions Intensity (By Revenue) | tCO2e | 9.01 | 8.57 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | Immaterial amount of hazardous waste was generated | Immaterial amount of hazardous waste was generated |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | pieces per HK$1m revenue | 0.158 | 0.106 |
| Paper Waste | tonnes | -1.5 | -4.7 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes | -0.001 | -0.004 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Compared to Last Year | tCO2e |
| GHG Emissions Reduction Percentage Compared to Last Year | % |
| NOx Emissions Reduction Compared to Last Year | g |
| NOx Emissions Reduction Percentage Compared to Last Year | % |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | tonne/HKS1m revenue | -0.001 | -0.004 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/HKS1m revenue | 16.617 | 16.141 | ||
| Purchased Electricity | MWh | 18958 | 16682 | 16679 | 18010 |
| Total Direct Energy Consumption | MWh | 403 | 301 | 301 | 383 |
| Total Electricity Consumption Intensity (By Revenue) | MWh | 16.32 | 15.85 | ||
| Total Energy Consumption | MWh | 19361 | 16983 | 16980 | 18393 |
| Total Indirect Energy Consumption | MWh | 18958 | 16682 | 16679 | 18010 |
| Total Non-Renewable Fuel Consumption | MWh | 403 | 301 | 301 | 383 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Total Water Withdrawal | m3 | 23025 | 21874 | ||
| Water Consumption | m³ | 23025 | 23644 | 24385 | 21874 |
| Water Consumption Intensity (By Revenue) | m³/HKS1m revenue | 23.14 | 23.18 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | m³ |
| Water Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | tonnes/HKS1m revenue | 0.14 | 0.12 |
| Packaging Materials Consumed | tonnes | 86 | 78 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 200 | 179 |
| Number of Employees Aged Above 50 | employees | 326 | 328 |
| Number of Employees Aged Below 30 | employees | 21 | 22 |
| Number of Employees in Hong Kong | employees | 542 | 524 |
| Number of Employees in Hong Kong and Mainland China | employees | 547 | 529 |
| Number of Employees in Mainland China | employees | 5 | 5 |
| Number of Female Employees | employees | 408 | 386 |
| Number of Full-time Employees | employees | 547 | 529 |
| Number of Male Employees | employees | 139 | 143 |
| Number of Part-time Employees | employees | 69 | 54 |
| Number of Total Employees | employees | 616 | 583 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.83 | 14.2 |
| Turnover Rate of Employees Aged Above 50 | % | 24.97 | 11.85 |
| Turnover Rate of Employees Aged Below 30 | % | 39.82 | 13.64 |
| Turnover Rate of Employees in Hong Kong | % | 16.94 | 9.44 |
| Turnover Rate of Female Employees | % | 17.42 | 10.15 |
| Turnover Rate of Male Employees | % | 14.94 | 7.15 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 204 | 16 |
| Number of Work-related Injuries | cases | 12 | 11 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 90.9 | 88.4 |
| Percentage of Trained Male Employees | % | 9.1 | 11.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 3.34 | 3.47 |
| Average Training Hours (General Staff) | hours | 0.94 | 1.36 |
| Average Training Hours (Male) | hours | 2.21 | 2.35 |
| Average Training Hours per Employee | hours | 1.05 | 1.41 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Europe | 164 | 170 | |
| Number of Suppliers in Hong Kong | 423 | 386 | |
| Number of Total Suppliers | 646 | 615 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | pieces | 91 |
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.001 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | 180 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Complaints Dealt with | cases | 15 | 42 |
| Number of Products and Service Related Complaints | cases | 15 | 42 |