Corporate Social Responsibility (ESG) Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried | 1000 tonnes | 1186.7 | 902.8 | 1070.4 | 69 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| CO2 emission intensity | g/tonne-km | 1124.7 | 1126.5 | 1058.7 | 69 |
| CO2 emissions | 1000 tonnes | 15442 | 10053 | 22791 | 69 |
| GHG emission intensity (Air China and subsidiaries) | CO2 emissions intensity (g/tonne-km) | 1058.7 | 35 | ||
| Scope 1 CO2 emissions (Air China and subsidiaries) | 10000 tonnes | 2260.8 | 35 | ||
| Scope 2 CO2 emissions (Air China and subsidiaries) | 10000 tonnes | 18.3 | 35 | ||
| Total GHG emissions (Air China and subsidiaries) | 10000 tonnes | 2279.1 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Disposed hazardous waste from aircraft maintenance - Electroplating wastewater | tonne | 40.5 | 38 | ||
| Disposed hazardous waste from aircraft maintenance - Spent acid | tonne | 40.9 | 51 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Spent alkali | tonne | 30.6 | 28.6 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Spent developer | tonne | 0.1 | 0.3 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Spent resin, waste rubber | tonne | 0.2 | 1.1 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste activated carbon | tonne | 163.3 | 162 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste batteries | tonne | 0.9 | 1.3 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste chemicals | tonne | 0.9 | 0.2 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste cleaning fluid | tonne | 180.8 | 162.8 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste containers and contaminants | tonne | 317.8 | 348.8 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste mercury-containing fluorescent tubes | tonne | 2.1 | 1.3 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste oil | tonne | 191.7 | 185.4 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste paint and paint-bleaching liquid/slag | tonne | 51.8 | 38.2 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Waste reagents and detection solution | tonne | 0.7 | 2.3 | 38 | |
| Disposed hazardous waste from aircraft maintenance - Wastewater treatment sludge | tonne | 90.1 | 180.1 | 38 | |
| Total hazardous waste emissions | tonnes | 1089.1 | 1112.4 | 1337.8 | 69 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Retired old aircraft (Air China and subsidiaries) | unit | 12 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | 1000 tonnes | 4813 | 3102 | 7157 | 69 |
| Diesel consumption | tonnes | 5565.4 | 3945.5 | 5830.7 | 69 |
| Fuel consumption intensity | kg/ton-km | 0.357 | 0.358 | 0.336 | 69 |
| Fuel consumption intensity (Air China and subsidiaries) | kg/tonne-km | 0.336 | 35 | ||
| Gasoline consumption | tonnes | 2336.6 | 1708.8 | 2276.8 | 69 |
| Introduced new aircraft (Air China and subsidiaries) | unit | 25 | 35 | ||
| Natural gas consumption | 1000 m³ | 15100 | 16105 | 17837 | 69 |
| Other energy consumption | 1000 tonnes standard coal | 0.6 | 6.4 | 36.7 | 69 |
| Owned aircraft (Air China and subsidiaries) | unit | 905 | 35 | ||
| Power consumption | MWh | 214226.9 | 227952.3 | 274869.5 | 69 |
| RTK (million tonnes kilometres) | million tonnes kilometres | 15599 | 9688 | 21887 | 69 |
| Thermal power | MKJ | 311688.4 | 251909.3 | 239902.0 | 69 |
| Total energy consumption | 1000 tonnes standard coal | 7151 | 4631 | 10608 | 69 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption in the offices | 1000 tonnes | 4905 | 4531 | 5268 | 69 |
| Water consumption intensity in the offices | tonnes/person | 55.5 | 52.0 | 51.2 | 69 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average age of the aircraft (Air China and subsidiaries) | year | 9.36 | 35 | ||
| Average aircraft age | years | 8.23 | 8.59 | 9.36 | 69 |
| Carbon Emission Monitoring and Analysis Platform by CNAHC - first prize at 19th Selection of Innovation Achievements in Modern Management of Transportation Enterprises | prize | 1 | 9 | ||
| Environmental protection investment | RMB1000 | 467798 | 244159 | 385010 | 69 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Labor contract signing rate | % | 100 | 100 | 100 | 49, 69 |
| Number of employees by age - 36-45 | employees | 29382 | 49 | ||
| Number of employees by age - <35 | employees | 58950 | 49 | ||
| Number of employees by age - >46 | employees | 14542 | 49 | ||
| Number of employees by education - Junior college | employees | 27190 | 49 | ||
| Number of employees by education - Master degree and above | employees | 4729 | 49 | ||
| Number of employees by education - Technical secondary school and below | employees | 10798 | 49 | ||
| Number of employees by education - Undergraduate | employees | 60157 | 49 | ||
| Number of employees by employment type - Contracted | employees | 96305 | 49 | ||
| Number of employees by employment type - Dispatched | employees | 5830 | 49 | ||
| Number of employees by employment type - Interns | employees | 341 | 49 | ||
| Number of employees by employment type - Others | employees | 398 | 49 | ||
| Number of employees by gender - Female | employees | 39569 | 49 | ||
| Number of employees by gender - Male | employees | 63305 | 49 | ||
| Number of employees by profession - Cabin service | employees | 26392 | 49 | ||
| Number of employees by profession - Engineering and maintenance | employees | 16696 | 49 | ||
| Number of employees by profession - Flight crew | employees | 13303 | 49 | ||
| Number of employees by profession - Ground handling | employees | 13082 | 49 | ||
| Number of employees by profession - Information technology | employees | 1071 | 49 | ||
| Number of employees by profession - Logistics and support | employees | 6922 | 49 | ||
| Number of employees by profession - Management and management support | employees | 12561 | 49 | ||
| Number of employees by profession - Marketing and sales | employees | 5740 | 49 | ||
| Number of employees by profession - Operation | employees | 5429 | 49 | ||
| Number of employees by profession - Others | employees | 1678 | 49 | ||
| Number of employees by region - China | employees | 100173 | 49 | ||
| Number of employees by region - Overseas | employees | 2701 | 49 | ||
| Number of employees on the post | persons | 88395 | 87910 | 102874 | 69 |
| Passenger carried | million passengers | 69 | 45 | 125 | 69 |
| Percentage of employees covered by collective bargaining agreements | % | 100 | 49 | ||
| Proportion of employees guaranteed by collective bargaining agreements | % | 100 | 100 | 100 | 69 |
| Social insurance coverage | % | 100 | 100 | 100 | 69 |
| Total assets | RMB million | 298415 | 295011 | 335303 | 69 |
| Total number of employees | employees | 102874 | 49 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover by age - 36-45 | % | 0.57 | 49 |
| Employee turnover by age - <35 | % | 2.10 | 49 |
| Employee turnover by age - >46 | % | 0.48 | 49 |
| Employee turnover by employment type - Contracted | % | 2.88 | 49 |
| Employee turnover by employment type - Dispatched | % | 0.11 | 49 |
| Employee turnover by employment type - Interns | % | 0.30 | 49 |
| Employee turnover by employment type - Others | % | 0.06 | 49 |
| Employee turnover by gender - Female | % | 1.53 | 49 |
| Employee turnover by gender - Male | % | 1.82 | 49 |
| Employee turnover by region - China | % | 3.22 | 49 |
| Employee turnover by region - Overseas | % | 0.13 | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Proportion of employees who died due to work | % | 0.001 | 69 |
| Work-related deaths | persons | 1 | 69 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours | 1000 hours | 1590.2 | 1166.9 | 2529.5 | 69 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Rolls-Royce Singapore International Training Programs for young cadres | session | 1 | 51 |
| Number of State-owned Enterprise Management Training Program sessions for Senior Managers | sessions | 2 | 51 |
| Number of basic rotation training courses for young cadres | sessions | 3 | 51 |
| Number of courses in total on Air China Leadership platform | courses | 181 | 51 |
| Number of courses updated on Air China Leadership platform | courses | 70 | 51 |
| Number of employee won scholarship in High Education for Civil Aviation Employees program | 1545 | 51 | |
| Number of exchange training programs to Macau Airlines for young cadres | session | 1 | 51 |
| Number of newly appointed senior managers benefited from State-owned Enterprise Management Training Program | trainees | 93 | 51 |
| Number of participants in General Quality Online Training | persons | 1700 | 51 |
| Number of young cadres benefited from Rolls-Royce Singapore International Training Program | persons | 12 | 51 |
| Number of young cadres benefited from basic rotation training courses | persons | 76 | 51 |
| Number of young cadres benefited from exchange training program to Macau Airlines | persons | 8 | 51 |
| Percentage of trained employees by gender - Female | % | 76.0 | 51 |
| Percentage of trained employees by gender - Male | % | 77.0 | 51 |
| Percentage of trained employees by rank - Middle management | % | 77.0 | 51 |
| Percentage of trained employees by rank - Senior management | % | 85.0 | 51 |
| Percentage of trained employees by rank - Staff | % | 57.9 | 51 |
| Top 10 Typical Cases of Integration between Industry and Education in the Civil Aviation Industry in 2023 (Air China Training and Development Department) | Top 10 | 9 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average learning hours per employee on Air China Leadership platform | hours | 16.78 | 51 |
| Average training hours per employee by gender - Female | hours | 47.5 | 51 |
| Average training hours per employee by gender - Male | hours | 49.9 | 51 |
| Average training hours per employee by rank - Middle management | hours | 39.0 | 51 |
| Average training hours per employee by rank - Senior management | hours | 69.1 | 51 |
| Average training hours per employee by rank - Staff | hours | 48.9 | 51 |
| Cumulative learning hours on Air China Leadership platform | hours | 98000 | 51 |
| Number of Air China employees graduated from High Education for Civil Aviation Employees program | 798 | 51 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Purchase from the five largest suppliers | RMB million | 17852.4 | 24598 | 42684 | 69 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cabin service satisfaction | points | 83.5 | 85.7 | 88.1 | 69 |
| Domestic baggage error rate | pieces/1000 person times | 0.2 | 0.2 | 0.12 | 69 |
| Flight execution rate | % | 99.03 | 99.2 | 99.2 | 69 |
| Flight on-time performance | % | 88.96 | 95.45 | 87.94 | 69 |
| Ground service satisfaction | points | 83.2 | 84.9 | 87.0 | 69 |
| International baggage error rate | pieces/1000 person-times | 1.76 | 1.56 | 1.78 | 69 |
| Number of registered aircraft | 746 | 762 | 905 | 69 | |
| Passenger complaint handling rate | % | 100 | 100 | 100 | 69 |
| Passengers' overall satisfaction | points | 84.7 | 87.5 | 88.4 | 69 |
| Premium passengers' overall satisfaction | points | 85.2 | 87.6 | 89.4 | 69 |
| Ticket service satisfaction | points | 88.3 | 89.8 | 90.6 | 69 |
| Total number of passenger complaint cases from all channels | cases | 15793 | 14787 | 27000 | 69 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Air China awarded 'the World's 500 Most Influential Brands' by World Brand Lab (consecutive years) | years | 17 | 9 |
| Air China ranking in China's 500 Most Valuable Brands | 24 | 9 | |
| Multi-level Refined and Autonomous Flight Monitoring System for Civil Aviation of CNAHC - third prize for digital scenario innovation | prize | 3 | 9 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year | RMB million | 3339 | 3223 | 5784 | 69 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Brand value of Air China (China's 500 Most Valuable Brands 2023) | billion RMB | 235.162 | 9 |
| Innovation Practice Project of Restriction Information for Digital Airport Operation of Shenzhen Airlines - second prize at 19th Selection of Innovation Achievements in Modern Management of Transportation Enterprises | prize | 2 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Scholarship amount for High Education for Civil Aviation Employees program | million RMB | 1.0642 | 51 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 22608000 | ||
| Indirect Energy Emissions (Scope 2) | tonnes | 183000 | ||
| Total GHG Emissions | tonnes | 22791000 | ||
| Total GHG Emissions Intensity (By Product Volume) | g/tonne-km | 1058.7 | ||
| Total GHG Emissions Intensity (By Product Weight) | g/tonne-km | 1124.7 | 1126.5 | 1058.7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 1089.1 | 1112.4 | 1337.8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 5565.4 | 3945.5 | 5830.7 |
| Gasoline Consumption | tonnes | 2336.6 | 1708.8 | 2276.8 |
| Natural Gas Consumption | 1000 m³ | 15100 | 16105 | 17837 |
| Purchased Electricity | MWh | 214226.9 | 227952.3 | 274869.5 |
| Total Energy Consumption | 1000 tonnes standard coal | 7151 | 4631 | 10608 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | tonnes/person | 55.5 | 52 | 51.2 |
| Water Consumption in Office | 1000 tonnes | 4905 | 4531 | 5268 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB1000 | 467798 | 244159 | 385010 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 60157 | ||
| Number of Below Junior College Employees | employees | 10798 | ||
| Number of Contractors | employees | 96305 | ||
| Number of Employees in Mainland China | employees | 100173 | ||
| Number of Employees in Overseas | employees | 2701 | ||
| Number of Female Employees | employees | 39569 | ||
| Number of Interns | employees | 341 | ||
| Number of Male Employees | employees | 63305 | ||
| Number of Master's Degree Employees | employees | 4729 | ||
| Number of Total Employees | employees | 88395 | 87910 | 102874 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Contractors | % | 2.88 |
| Turnover Rate of Employees in Mainland China | % | 3.22 |
| Turnover Rate of Employees in Overseas | % | 0.13 |
| Turnover Rate of Female Employees | % | 1.53 |
| Turnover Rate of Interns | % | 0.3 |
| Turnover Rate of Male Employees | % | 1.82 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.001 | ||
| Fatalities Rate of the Last 3 Years | % | 0.001 | 0.001 | 0.001 |
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | ||
| Number of Fatalities of the Last 3 Years | persons | 1 | 1 | 1 |
| Number of Work-related Fatalities | persons | 1 | ||
| Work-related Fatalities Rate | % | 0.001 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Trained Female Employees | % | 76 |
| Percentage of Trained General Employees | % | 57.9 |
| Percentage of Trained Male Employees | % | 77 |
| Percentage of Trained Middle Management | % | 77 |
| Percentage of Trained Senior Management | % | 85 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hours | 47.5 |
| Average Training Hours (General Staff) | hours | 48.9 |
| Average Training Hours (Male) | hours | 49.9 |
| Average Training Hours (Middle Management) | hours | 39 |
| Average Training Hours (Senior Management) | hours | 69.1 |
| Total Training Hours | hours | 98000 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -6.37 | 82.61 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 15793 | 14787 | 27000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Education Donation | million RMB | 1.0642 |