2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GHG emission intensity | tCO2e/revenue RMB million | 0.15 | 72 |
| GHG emissions (Scope 2) | tCO2e | 595.63 | 72 |
| Total GHG emissions | tCO2e | 595.63 | 72 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Intensity of hazardous wastes | tonnes/revenue RMB million | 0.00013 | 72 |
| Total hazardous wastes | tonnes | 0.52 | 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous wastes | tonnes/revenue RMB million | 0.004 | 72 |
| Total non-hazardous wastes | tonnes | 17.64 | 72 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Energy consumption intensity | MWh/revenue RMB million | 0.19 | 72 |
| Indirect energy consumption | MWh | 740.65 | 72 |
| Total electricity consumption | MWh | 740.65 | 72 |
| Total energy consumption | MWh | 740.65 | 72 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 6604.49 | 72 |
| Water consumption intensity | m³/revenue RMB million | 1.67 | 72 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Utilization efficiency of computing resources (YoY increase) | % | 8 | 5 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hang Seng ESG Rating | A- | 6 | |
| Hang Seng ESG Score | 54.21 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover - Chinese mainland | employees | 135 | 73 |
| Increase in data processing for risk control system | percent | 21 | 22 |
| Number of Board members | persons | 7 | 18 |
| Number of cities where campus recruitment presentations were held | cities | 7 | 42 |
| Number of employees awarded internal recognition (monthly stars, value guardian stars, improvement and innovation stars, etc.) | employees | 126 | 45 |
| Number of employees by age group - 31-40 | employees | 554 | 41 |
| Number of employees by age group - 41-50 | employees | 62 | 41 |
| Number of employees by age group - Above 50 | employees | 1 | 41 |
| Number of employees by age group - Below 30 | employees | 486 | 41 |
| Number of employees by gender - Female | employees | 312 | 41 |
| Number of employees by gender - Male | employees | 791 | 41 |
| Number of employees by rank - General employee | employees | 896 | 41 |
| Number of employees by rank - Middle management | employees | 198 | 41 |
| Number of employees by rank - Senior management | employees | 9 | 41 |
| Number of employees recruited through campus recruitment | employees | 103 | 42 |
| Number of executive directors on Board | persons | 3 | 18 |
| Number of executive directors on the Board | 3 | 19 | |
| Number of independent non-executive directors on Board | persons | 3 | 18 |
| Number of independent non-executive directors or non-executive directors on the Board | 4 | 19 | |
| Number of non-executive directors on Board | persons | 1 | 18 |
| Parental leave entitlement for employees with children under age three | days per year | 10 | 50 |
| Percentage of labor union composed of employees | percent | 100% | 42 |
| Total assets | thousand RMB | 8420361 | 5 |
| Total number of employees | employees | 1103 | 41 |
| Total workforce | employees | 1103 | 73 |
| Total workforce - Above 50 | employees | 1 | 73 |
| Total workforce - Above 50 percentage | 0.09% | 73 | |
| Total workforce - Aged 31-40 | employees | 554 | 73 |
| Total workforce - Aged 31-40 percentage | 50.23% | 73 | |
| Total workforce - Aged 41-50 | employees | 62 | 73 |
| Total workforce - Aged 41-50 percentage | 5.62% | 73 | |
| Total workforce - Below 30 | employees | 486 | 73 |
| Total workforce - Below 30 percentage | 44.06% | 73 | |
| Total workforce - Chinese mainland | employees | 1098 | 73 |
| Total workforce - Chinese mainland percentage | 99.55% | 73 | |
| Total workforce - Female | employees | 312 | 73 |
| Total workforce - Female percentage | 28.29% | 73 | |
| Total workforce - Full-time | employees | 1103 | 73 |
| Total workforce - Full-time percentage | 100.00% | 73 | |
| Total workforce - Male | employees | 791 | 73 |
| Total workforce - Male percentage | 71.71% | 73 | |
| Total workforce - Overseas, Hong Kong, Macao and Taiwan | employees | 5 | 73 |
| Total workforce - Overseas, Hong Kong, Macao and Taiwan percentage | 0.45% | 73 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover - Aged 31-40 | employees | 56 | 73 |
| Employee turnover - Aged 41-50 | employees | 4 | 73 |
| Employee turnover - Below 30 | employees | 76 | 73 |
| Employee turnover - Female | employees | 55 | 73 |
| Employee turnover - Male | employees | 81 | 73 |
| Employee turnover - Overseas, Hong Kong, Macao and Taiwan | employees | 1 | 73 |
| Employee turnover rate - Above 50 | 0.00% | 73 | |
| Employee turnover rate - Aged 31-40 | 9.18% | 73 | |
| Employee turnover rate - Aged 41-50 | 6.06% | 73 | |
| Employee turnover rate - Below 30 | 13.52% | 73 | |
| Employee turnover rate - Chinese mainland | 10.95% | 73 | |
| Employee turnover rate - Female | 14.99% | 73 | |
| Employee turnover rate - Male | 9.29% | 73 | |
| Employee turnover rate - Overseas, Hong Kong, Macao and Taiwan | 16.67% | 73 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Company-level sharing training sessions organized and implemented | sessions | 20 | 33 |
| Department-level technical training sessions organized and implemented | sessions | 150 | 33 |
| Employee satisfaction rate | percent | 93.12 | 49 |
| Number of employees participating in Qixi Festival Activity | employees | 300 | 51 |
| Number of employees participating in thematic sharing courses | employees | 945 | 48 |
| Number of employees receiving coding assistant related training in technical department | employees | 263 | 48 |
| Number of induction training camps for fresh graduates | camps | 2 | 47 |
| Number of social recruit induction training sessions | sessions | 8 | 47 |
| Number of teams honored as OKR star teams | teams | 4 | 45 |
| Number of thematic sharing courses conducted | courses | 21 | 48 |
| Percentage of employees trained (Female) | 100.00% | 74 | |
| Percentage of employees trained (General employees) | 100.00% | 74 | |
| Percentage of employees trained (Male) | 100.00% | 74 | |
| Percentage of employees trained (Middle management) | 100.00% | 74 | |
| Percentage of employees trained (Senior management) | 100.00% | 74 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee (Female) | hours | 53.84 | 74 |
| Average training hours completed per employee (General employees) | hours | 55.32 | 74 |
| Average training hours completed per employee (Male) | hours | 57.32 | 74 |
| Average training hours completed per employee (Middle management) | hours | 60.95 | 74 |
| Average training hours completed per employee (Senior management) | hours | 56 | 74 |
| Average training hours completed per female employee | hours | 53.84 | 46 |
| Average training hours completed per general employee | hours | 55.32 | 46 |
| Average training hours completed per male employee | hours | 57.32 | 46 |
| Average training hours completed per middle management employee | hours | 60.95 | 46 |
| Average training hours completed per senior management employee | hours | 56 | 46 |
| Duration of induction training camp for fresh graduates | days | 12 | 47 |
| Number of campus recruits in induction training camps | persons | 22 | 47 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of employees covered by freedom of association policy | percent | 100% | 49 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Channel network agents | 19000 | 28 | |||
| Number of active merchant solutions merchants | million | 1.6 | 5 | ||
| Number of active payment merchants for One-Stop Payment Services | million | 9.2 | 5 | ||
| Number of channel network agents | 19000 | 27 | |||
| Number of commercial banks cooperated with for local and foreign currency settlement services | 150 | 27 | |||
| Number of merchants served | million | 7.31 | 10 | 9.2 | 4 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of merchants covered by face-to-face training on merchant-side App | 120 | 57 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers who have implemented relevant policies (especially environmental protection and social policies) | 30 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2023 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction rate | % | 94.3 | 35 | |
| Customer service person-times served by telephone | person-times | 780000 | 36 | |
| Customer service person-times served online | person-times | 1200000 | 36 | |
| Merchant and vertical brand leader coverage (small, medium, large-sized) in cities nationwide | cities | 300 | 28 | |
| Number of consumers served | million | 950 | 4 | |
| Number of customer complaints | cases | 95160 | 74 | |
| Number of digital currency merchants opened | 12000 | 27 | ||
| Number of digital currency orders completed | 39000 | 27 | ||
| Number of new registered users (small and micro merchants) | million | 1.32 | 57 | |
| Total return visits to customers | customers | 30000 | 36 | |
| User retention rate of merchant’s private domain community during launch period of meta-universe mini-game | percent | 30% to 70% | 30 | |
| Year-on-Year growth in data processing | % | 21 | 5 | |
| Year-on-Year growth of GMV for In-Store E-Commerce Services | % | 30.3 | 5 | |
| Year-on-Year growth of GPV for One-Stop Payment Services | % | 29.2 | 5 | |
| Year-on-Year growth of active merchant solutions merchants | % | 30.8 | 5 | |
| Year-on-Year growth of active payment merchants for One-Stop Payment Services | % | 13.3 | 5 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Cloud payment partners through application programming interface (API) | 5000 | 28 | |
| Number of appearance patents granted | appearance patents | 2 | 34 |
| Number of software copyrights granted | software copyrights | 48 | 34 |
| Number of trademark registrations granted | trademark registrations | 44 | 34 |
| Technical articles published by Yeahka technology account | articles | 40 | 33 |
| Technical documents on project cases, knowledge and skills, and R&D processes published | documents | 400 | 33 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Adoption rate of coding assistant's codes | percent | 10 | 48 |
| Number of AI functions developed | 10 | 5 | |
| Number of follow-up visits | cases | 84563 | 74 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of third-party certifications for data security passed | 3 | 39 | |
| Weekly activity rate of merchant’s private domain community during launch period of meta-universe mini-game | percent | 12% to 37% | 30 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Frequency of Board review of risk management and internal control systems | at least once a year | 19 | |
| Number of Board committees | committees | 4 | 18, 19 |
| Number of risk decisions made | billion | 17 | 5 |
| Number of risk transactions treated | million | 15 | 5 |
| Number of suppliers who have signed the Letter of Commitment for Anti-commercial Bribery | 70 | 74 | |
| Risk control system risk decisions | 17 billion+ | 22 | |
| Risky transactions handled to ensure transaction security | 15 million+ | 22 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Anti-corruption and anti-money laundering training coverage | 100% | 5 | |
| Anti-corruption training coverage rate | % | 100% | 23 |
| Proportion of independent non-executive directors on Board | percent | >40 | 18 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| "Thank you! Boss!" Public Welfare Program exposure | million times | 2.66 | 59 |
| 2023 Innovative Service List TOP 100 | TOP 100 | 6 | |
| Number of cultural products auctioned off in Thanksgiving Day charity auction | 80 | 62 | |
| Number of employees participated in Thanksgiving Day charity auction | 200 | 62 | |
| Number of industry SaaS partners | 5000 | 26, 27 | |
| Number of local merchants participating in Shekou Delicious Food Festival | merchants | 50 | 29 |
| Number of questionnaires recovered | 5000 | 35 | |
| Number of users reached by Shekou Delicious Food Festival | users | 20000 | 29 |
| Number of views for Eco-friendly Takeaway Bags Public Welfare Program | views | 330000 | 58 |
| S&P Global ESG Score | 54 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of campus recruitment presentations conducted | presentations | 25 | 42 |
| Number of letters of thanks sent out during Thanksgiving Day charity auction | 180 | 62 | |
| Total equity | thousand RMB | 2617401 | 5 |
| Value of consumption vouchers distributed at Shekou Delicious Food Festival | RMB | 300000 | 29 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | tCO2e | 595.63 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/revenue RMB million | 0.15 |
| Total GHG Emissions | tCO2e | 595.63 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/revenue RMB million | 0.15 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | tonnes | 0.52 |
| Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.00013 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 17.64 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.004 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/revenue RMB million | 0.19 |
| Grid Electricity Consumption | MWh | 740.65 |
| Purchased Electricity | MWh | 740.65 |
| Total Energy Consumption | MWh | 740.65 |
| Total Indirect Energy Consumption | MWh | 740.65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 6604.49 |
| Water Consumption Intensity (By Revenue) | m³/revenue RMB million | 1.67 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 680000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 616 |
| Number of Employees Aged Above 50 | employees | 1 |
| Number of Employees Aged Below 30 | employees | 486 |
| Number of Employees in Mainland China | employees | 1098 |
| Number of Employees in Overseas | employees | 5 |
| Number of Female Employees | employees | 312 |
| Number of Full-time Employees | employees | 1103 |
| Number of General Employees | employees | 896 |
| Number of Male Employees | employees | 791 |
| Number of Middle Management Employees | employees | 198 |
| Number of New Employees (On-campus Recruitment) | employees | 103 |
| Number of Senior Management Employees | employees | 9 |
| Number of Total Employees | employees | 1103 |
| Percentage of Employees Aged 30-50 | percent | 55.85 |
| Percentage of Employees Aged Above 50 | percent | 0.09 |
| Percentage of Employees Aged Below 30 | percent | 44.06 |
| Percentage of Employees in Mainland China | percent | 99.55 |
| Percentage of Employees in Overseas | percent | 0.45 |
| Percentage of Female Employees | percent | 28.29 |
| Percentage of Full-time Employees | percent | 100 |
| Percentage of Male Employees | percent | 71.71 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 6.06 |
| Turnover Rate of Employees Aged Below 30 | % | 13.52 |
| Turnover Rate of Employees in Mainland China | % | 10.95 |
| Turnover Rate of Female Employees | % | 14.99 |
| Turnover Rate of Male Employees | % | 9.29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | percent | 100 |
| Percentage of Trained Female Employees | percent | 100 |
| Percentage of Trained General Employees | percent | 100 |
| Percentage of Trained Male Employees | percent | 100 |
| Percentage of Trained Middle Management | percent | 100 |
| Percentage of Trained Senior Management | percent | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hours | 53.84 |
| Average Training Hours (General Employees) | hours | 55.32 |
| Average Training Hours (Male) | hours | 57.32 |
| Average Training Hours (Middle Management) | hours | 60.95 |
| Average Training Hours (Senior Management) | hours | 56 |
| Average Training Hours per Employee | hours | 55.32 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Total Suppliers |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Participating in ESG Training | merchants | 120 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | 30 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Products and Service Related Complaints | Disclosed | |
| Total Number of Customer Complaints | cases | 95160 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | IPR | 94 |
| Number of Patents Granted | appearance patents | 2 |
| Number of Trademark Registrations | trademark registrations | 44 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Volunteer Activities Sessions | presentations | 25 |
| Total Social Investment | RMB | 300000 |