2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2023
Published: 2024-04-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 Report Pages
Nitrogen oxides kg 0.74 2.18 93
Nitrogen oxides emissions kg 2.18 38
Particulate matter kg 0.05 0.16 93
Particulate matter emissions kg 0.16 38
Sulfur oxides kg 0.011 0.034 93
Sulphur oxides emissions kg 0.034 38

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Greenhouse gas emissions intensity tonnes of CO2e/person 0.37 16
Greenhouse gas emissions intensity (per million revenue) tCO2e/Millions of revenue and income 0.36 0.39 93
Greenhouse gas emissions per capita tCO2e/person, tonnes CO2e/person 0.34 0.37 38, 93
Greenhouse gas emissions per floor area tCO2e/sqm 0.04 0.041 93
Greenhouse gas emissions per unit area tonnes CO2e/sq m 0.041 38
Scope 1: Direct emissions tCO2e 3 6 93
Scope 2 greenhouse gas emissions (mainly from purchased electricity) tonnes CO2e 313 38
Scope 2: Indirect energy emissions tCO2e 306 313 93
Scope 3: Other indirect emissions tCO2e 23 24 93
Total greenhouse gas emissions tCO2e, tonnes CO2e 332 342 38, 93

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Hazardous waste ton 0.05 0.32 93
Hazardous waste generated tons 0.32 38
Hazardous waste generation per capita kg/person 0.05 0.35 93
Per capita hazardous waste generated kg/person 0.35 38
Recycled hazardous waste ton / 0.24 93
Total wastewater discharge cubic meters 437 38

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Harmless waste generation intensity tonnes/person 0.03 16
Non-hazardous waste ton 59 31.07 93
Non-hazardous waste generated tonnes 31 38
Non-hazardous waste generated per capita tons/person 0.06 0.03 93
Per capita non-hazardous waste generated tons/person 0.03 38
Recycled non-hazardous waste ton / 0.3 93

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Carbon emissions avoidance due to the elimination of offline transportation by the online supply chain finance process tonnes of carbon dioxide equivalent 13000 16
Carbon emissions avoided in digital supply chain finance process (offline transportation) tonnes of carbon dioxide equivalent 10000 18
Carbon emissions avoided in paperless supply chain finance process (paper) tonnes of carbon dioxide equivalent 6000 18

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Electricity MWh 537 549 94
Electricity consumption MWh 549 38
Energy consumption intensity MWh/person 0.62 16
Energy consumption per capita MWh/person 0.55 0.62 94
Per capita energy consumption MWh/person 0.62 38
Petrol MWh 6 21 94
Petrol consumption MWh 21 38
Total energy consumption MWh 543 570 38, 94

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Per capita wastewater discharge cubic meters/person 0.48 38
Per capita water consumption cubic meters/person 3.74 38
Total water consumption cubic meters 3174 38
Wastewater discharge m3 372 437.3 93
Wastewater discharge per capita m3 per person 0.38 0.48 93
Water consumption intensity cubic meters/person 3.74 16
Water consumption per capita m³ per person 2.75 3.74 94
Water resources m³ 2700 3174 94

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Proportion of office equipment with energy labels percent 100 18

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Proportion of water equipment procurement with water efficiency labels percent 100 18

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 Report Pages
Employees on maternity leave person 28 31 96
Employees returning to work after maternity leave person 18 22 96
Foreign employees person 3 3 96
Full-time employees person 980 912 96
General employee person 856 771 95
Han ethnic employees person 942 882 96
Junior management person 66 85 95
Male-to-female ratio 1:0.74 16
Management Gender Distribution - Female person 44 43 95
Management Gender Distribution - Male person 81 100 95
Middle management person 44 45 95
Other ethnic minorities employees person 39 29 96
Part-time employees person 1 2 96
Percentage of female employees in junior management % 28 16
Proportion of non-executive directors % 63 16
Ratio of male and female remuneration for junior managers 1:1.03 16
Senior management person 15 13 95
Total number of employees person 981 914 95
Total number of employees - China's mainland person 967 901 95
Total number of employees - Female person 425 390 95
Total number of employees - Hong Kong, China person 9 8 95
Total number of employees - Male person 556 524 95
Total number of employees - Singapore person 5 5 95
Total number of employees age 18-25 person 107 71 95
Total number of employees age 26-35 person 726 662 95
Total number of employees age 36-45 person 119 156 95
Total number of employees age 46-55 person 24 20 95
Total number of employees age >=56 person 5 5 95

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 Report Pages
Employee turnover rate age 18-25 % 9.76 25.35 96
Employee turnover rate age 26-35 % 14.01 21.45 96
Employee turnover rate age 36-45 % 10.89 12.18 96
Employee turnover rate age 46-55 % 15.38 30 96
Employee turnover rate age ≥56 % 18.18 40 96
Employee turnover rate female % 11.01 22.82 96
Employee turnover rate general employee % 14.72 22.7 96
Employee turnover rate in China's mainland % 13.14 20.2 96
Employee turnover rate in Hong Kong, China % 10.53 37.5 96
Employee turnover rate in Singapore % 28.57 40 96
Employee turnover rate junior management % 1.53 8.24 96
Employee turnover rate male % 14.76 18.7 96
Employee turnover rate middle management % 2.56 6.67 96
Employee turnover rate senior management % 6.67 15.38 96
Total employee turnover rate % 13.17 20.46 96

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 Report Pages
Number of employees trained (Female) person-time 3142 6603 97
Number of employees trained (General employee) person-time 6446 13054 97
Number of employees trained (Junior management) person-time 110 1439 97
Number of employees trained (Male) person-time 4216 8872 97
Number of employees trained (Middle management) person-time 633 762 97
Number of employees trained (Senior management) person-time 169 220 97
Percentage of employees trained % 100 100 98
Percentage of employees trained (Female) % 100 100 98
Percentage of employees trained (General employee) % 100 100 98
Percentage of employees trained (Junior management) % 100 100 98
Percentage of employees trained (Male) % 100 100 98
Percentage of employees trained (Middle management) % 100 100 98
Percentage of employees trained (Senior management) % 100 100 98
Percentage of trainees % 100 16
The total number of employees trained person-time 7358 15475 97

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 Report Pages
Average training hours of employees hour/person 18.5 18.4 98
Average training hours of employees (Female) hour/person 18.8 18.5 98
Average training hours of employees (General employee) hour/person 16.1 18.4 98
Average training hours of employees (Junior management) hour/person 46.8 27.2 98
Average training hours of employees (Male) hour/person 18.3 18.2 98
Average training hours of employees (Middle management) hour/person 20.5 25 98
Average training hours of employees (Senior management) hour/person 30 17.3 98
Total training hours of employees hour 18192 16775 97
Total training hours of employees (Female) hour 8004 7225 97
Total training hours of employees (General employee) hour 13746 13111 97
Total training hours of employees (Junior management) hour 3092 2312 97
Total training hours of employees (Male) hour 10188 9550 97
Total training hours of employees (Middle management) hour 904 1127 97
Total training hours of employees (Senior management) hour 451 225 97
Training hours per person hours 42.4 16

Number of suppliers by geographical region.

Indicator Unit 2022 2023 Report Pages
SMEs Cumulatively Served Over 250000 16
Total number of suppliers unit 646 703 98
Total number of suppliers (China's mainland) unit 576 639 98
Total number of suppliers (Europe and North America) unit 9 10 98
Total number of suppliers (Hong Kong, China) unit 47 42 98
Total number of suppliers (Other regions) unit 14 12 98

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Supplier audit rate percent 100 18

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Financing for Sustainable Supply Chains RMB Billion 19.2 16

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Carbon emission avoidance volume by the paperless ABS cloud of the supply chain finance process tonnes of carbon dioxide equivalent 6000 16
Proportion of recycled paper in procurement percent 100 18

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 Report Pages
Annual business system availability percent 99.97 18
Customer feedback resolution rate within 24 hours percent 98 18
Customer satisfaction rate percent 98 18
Resolution rate of complex issues within 48 hours percent 95 18

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 Report Pages
Accumulated patent applications patents 551 16

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Follow-up rate of reported corruption incidents percent 100 18
Follow-up rate of reported incidents % 100 16

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2023 Report Pages
Attendance rate of employee compliance and anti-corruption training percent 100 18
Business ethics and anti-corruption training rate % 100 16

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 Report Pages
Resources contributed to the focus area (Donation) RMB 5500 5500 98
Resources contributed to the focus area (Volunteer work) hour 8 8 98

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023
Airborne Particulate Matter (PM) Emissions kg 0.05 0.16
NOâ‚“ Emissions kg 0.74 2.18
SOâ‚“ Emissions kg 0.011 0.034

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Direct GHG Emissions (Scope 1) tCO2e 3 6
Indirect Energy Emissions (Scope 2) tCO2e 306 313
Total GHG Emissions tCO2e 332 342
Total GHG Emissions Intensity (By Area) tCO2e/sqm 0.04 0.041
Total GHG Emissions Intensity (By Employee) tCO2e/person 0.34 0.37
Total GHG Emissions Intensity (By Revenue) tCO2e/Millions of revenue and income 0.36 0.39
Total Other Indirect Energy Emissions (Scope 3) tCO2e 23 24

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Hazardous Waste Recycled ton 0.24
Total Hazardous Waste ton 0.05 0.32

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Non-Hazardous Waste Recycled ton None 0.3

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
GHG Emissions Reduction Compared to Last Year tonnes of carbon dioxide equivalent 13000

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Energy Consumption Intensity (By Employee) MWh/person 0.55 0.62
Gasoline Consumption MWh 6 21
Purchased Electricity MWh 537 549
Total Energy Consumption MWh 543 570

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Total Wastewater Discharge m3 372 437.3
Water Consumption cubic meters 3174

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023
Number of Employees Aged 30-50 person 845 818
Number of Employees Aged Above 50 person 29 25
Number of Employees Aged Below 30 person 107 71
Number of Employees in Hong Kong person 9 8
Number of Employees in Mainland China person 967 901
Number of Employees in Singapore person 5 5
Number of Female Employees person 425 390
Number of Full-time Employees person 980 912
Number of General Employees person 856 771
Number of Junior Management Employees person 66 85
Number of Male Employees person 556 524
Number of Middle Management Employees person 44 45
Number of Part-time Employees person 1 2
Number of Senior Management Employees person 15 13
Number of Total Employees person 981 914
Percentage of Employees Aged 30-50 % 86.15 89.52
Percentage of Employees Aged Above 50 % 2.96 2.73
Percentage of Employees Aged Below 30 % 10.91 7.77
Percentage of Employees in Hong Kong % 0.92 0.88
Percentage of Employees in Mainland China % 98.57 98.58
Percentage of Employees in Singapore % 0.51 0.55
Percentage of Female Employees % 43.32 42.67
Percentage of Full-time Employees % 99.9 99.78
Percentage of General Employees % 87.25 84.36
Percentage of Junior Management Employees % 6.73 9.3
Percentage of Male Employees % 56.68 57.33
Percentage of Middle Management Employees % 4.49 4.92
Percentage of Part-time Employees % 0.1 0.22
Percentage of Senior Management Employees % 1.53 1.42

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023
Turnover Rate of Employees Aged 30-50 % 12.64 16.815
Turnover Rate of Employees Aged Above 50 % 18.18 40
Turnover Rate of Employees Aged Below 30 % 11.885 23.4
Turnover Rate of Employees in Hong Kong % 10.53 37.5
Turnover Rate of Employees in Mainland China % 13.14 20.2
Turnover Rate of Employees in Singapore % 28.57 40
Turnover Rate of Female Employees % 11.01 22.82
Turnover Rate of General Employees % 14.72 22.7
Turnover Rate of Junior Management Employees % 1.53 8.24
Turnover Rate of Male Employees % 14.76 18.7
Turnover Rate of Middle Management Employees % 2.56 6.67
Turnover Rate of Senior Management Employees % 6.67 15.38
Turnover Rate of Total Employees % 13.17 20.46

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Employees Trained % 100 100
Percentage of Trained Female Employees % 100 100
Percentage of Trained General Employees % 100 100
Percentage of Trained Junior Management % 100 100
Percentage of Trained Male Employees % 100 100
Percentage of Trained Middle Management % 100 100
Percentage of Trained Senior Management % 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023
Average Training Hours (Female) hour/person 18.8 18.5
Average Training Hours (General Employees) hour/person 16.1 18.4
Average Training Hours (Male) hour/person 18.3 18.2
Average Training Hours (Middle Management) hour/person 20.5 25
Average Training Hours (Senior Management) hour/person 30 17.3
Average Training Hours per Employee hour/person 18.5 18.4
Total Training Hours hour 18192 16775

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023
Number of Suppliers in Hong Kong unit 47 42
Number of Suppliers in Mainland China unit 576 639
Number of Suppliers in Overseas unit 23 22
Number of Total Suppliers unit 646 703

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2023
Percentage of Critical Suppliers Covered by CSR Audit percent 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023
Satisfaction Rate of Customer Complaint Handling percent 98

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2023
Accumulative Number of Patent Applications patents 551

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2023
Coverage Rate of Ethical Standards and Anti-Corruption Training percent 100
Coverage of Anti-corruption Training for Employees percent 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023
Total Public Welfare Donations RMB 5500 5500
Total Volunteer Service Hours hour 8 8