2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides | kg | 0.74 | 2.18 | 93 |
| Nitrogen oxides emissions | kg | 2.18 | 38 | |
| Particulate matter | kg | 0.05 | 0.16 | 93 |
| Particulate matter emissions | kg | 0.16 | 38 | |
| Sulfur oxides | kg | 0.011 | 0.034 | 93 |
| Sulphur oxides emissions | kg | 0.034 | 38 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions intensity | tonnes of CO2e/person | 0.37 | 16 | |
| Greenhouse gas emissions intensity (per million revenue) | tCO2e/Millions of revenue and income | 0.36 | 0.39 | 93 |
| Greenhouse gas emissions per capita | tCO2e/person, tonnes CO2e/person | 0.34 | 0.37 | 38, 93 |
| Greenhouse gas emissions per floor area | tCO2e/sqm | 0.04 | 0.041 | 93 |
| Greenhouse gas emissions per unit area | tonnes CO2e/sq m | 0.041 | 38 | |
| Scope 1: Direct emissions | tCO2e | 3 | 6 | 93 |
| Scope 2 greenhouse gas emissions (mainly from purchased electricity) | tonnes CO2e | 313 | 38 | |
| Scope 2: Indirect energy emissions | tCO2e | 306 | 313 | 93 |
| Scope 3: Other indirect emissions | tCO2e | 23 | 24 | 93 |
| Total greenhouse gas emissions | tCO2e, tonnes CO2e | 332 | 342 | 38, 93 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste | ton | 0.05 | 0.32 | 93 |
| Hazardous waste generated | tons | 0.32 | 38 | |
| Hazardous waste generation per capita | kg/person | 0.05 | 0.35 | 93 |
| Per capita hazardous waste generated | kg/person | 0.35 | 38 | |
| Recycled hazardous waste | ton | / | 0.24 | 93 |
| Total wastewater discharge | cubic meters | 437 | 38 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Harmless waste generation intensity | tonnes/person | 0.03 | 16 | |
| Non-hazardous waste | ton | 59 | 31.07 | 93 |
| Non-hazardous waste generated | tonnes | 31 | 38 | |
| Non-hazardous waste generated per capita | tons/person | 0.06 | 0.03 | 93 |
| Per capita non-hazardous waste generated | tons/person | 0.03 | 38 | |
| Recycled non-hazardous waste | ton | / | 0.3 | 93 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon emissions avoidance due to the elimination of offline transportation by the online supply chain finance process | tonnes of carbon dioxide equivalent | 13000 | 16 |
| Carbon emissions avoided in digital supply chain finance process (offline transportation) | tonnes of carbon dioxide equivalent | 10000 | 18 |
| Carbon emissions avoided in paperless supply chain finance process (paper) | tonnes of carbon dioxide equivalent | 6000 | 18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity | MWh | 537 | 549 | 94 |
| Electricity consumption | MWh | 549 | 38 | |
| Energy consumption intensity | MWh/person | 0.62 | 16 | |
| Energy consumption per capita | MWh/person | 0.55 | 0.62 | 94 |
| Per capita energy consumption | MWh/person | 0.62 | 38 | |
| Petrol | MWh | 6 | 21 | 94 |
| Petrol consumption | MWh | 21 | 38 | |
| Total energy consumption | MWh | 543 | 570 | 38, 94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Per capita wastewater discharge | cubic meters/person | 0.48 | 38 | |
| Per capita water consumption | cubic meters/person | 3.74 | 38 | |
| Total water consumption | cubic meters | 3174 | 38 | |
| Wastewater discharge | m3 | 372 | 437.3 | 93 |
| Wastewater discharge per capita | m3 per person | 0.38 | 0.48 | 93 |
| Water consumption intensity | cubic meters/person | 3.74 | 16 | |
| Water consumption per capita | m³ per person | 2.75 | 3.74 | 94 |
| Water resources | m³ | 2700 | 3174 | 94 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Proportion of office equipment with energy labels | percent | 100 | 18 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Proportion of water equipment procurement with water efficiency labels | percent | 100 | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employees on maternity leave | person | 28 | 31 | 96 |
| Employees returning to work after maternity leave | person | 18 | 22 | 96 |
| Foreign employees | person | 3 | 3 | 96 |
| Full-time employees | person | 980 | 912 | 96 |
| General employee | person | 856 | 771 | 95 |
| Han ethnic employees | person | 942 | 882 | 96 |
| Junior management | person | 66 | 85 | 95 |
| Male-to-female ratio | 1:0.74 | 16 | ||
| Management Gender Distribution - Female | person | 44 | 43 | 95 |
| Management Gender Distribution - Male | person | 81 | 100 | 95 |
| Middle management | person | 44 | 45 | 95 |
| Other ethnic minorities employees | person | 39 | 29 | 96 |
| Part-time employees | person | 1 | 2 | 96 |
| Percentage of female employees in junior management | % | 28 | 16 | |
| Proportion of non-executive directors | % | 63 | 16 | |
| Ratio of male and female remuneration for junior managers | 1:1.03 | 16 | ||
| Senior management | person | 15 | 13 | 95 |
| Total number of employees | person | 981 | 914 | 95 |
| Total number of employees - China's mainland | person | 967 | 901 | 95 |
| Total number of employees - Female | person | 425 | 390 | 95 |
| Total number of employees - Hong Kong, China | person | 9 | 8 | 95 |
| Total number of employees - Male | person | 556 | 524 | 95 |
| Total number of employees - Singapore | person | 5 | 5 | 95 |
| Total number of employees age 18-25 | person | 107 | 71 | 95 |
| Total number of employees age 26-35 | person | 726 | 662 | 95 |
| Total number of employees age 36-45 | person | 119 | 156 | 95 |
| Total number of employees age 46-55 | person | 24 | 20 | 95 |
| Total number of employees age >=56 | person | 5 | 5 | 95 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate age 18-25 | % | 9.76 | 25.35 | 96 |
| Employee turnover rate age 26-35 | % | 14.01 | 21.45 | 96 |
| Employee turnover rate age 36-45 | % | 10.89 | 12.18 | 96 |
| Employee turnover rate age 46-55 | % | 15.38 | 30 | 96 |
| Employee turnover rate age ≥56 | % | 18.18 | 40 | 96 |
| Employee turnover rate female | % | 11.01 | 22.82 | 96 |
| Employee turnover rate general employee | % | 14.72 | 22.7 | 96 |
| Employee turnover rate in China's mainland | % | 13.14 | 20.2 | 96 |
| Employee turnover rate in Hong Kong, China | % | 10.53 | 37.5 | 96 |
| Employee turnover rate in Singapore | % | 28.57 | 40 | 96 |
| Employee turnover rate junior management | % | 1.53 | 8.24 | 96 |
| Employee turnover rate male | % | 14.76 | 18.7 | 96 |
| Employee turnover rate middle management | % | 2.56 | 6.67 | 96 |
| Employee turnover rate senior management | % | 6.67 | 15.38 | 96 |
| Total employee turnover rate | % | 13.17 | 20.46 | 96 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees trained (Female) | person-time | 3142 | 6603 | 97 |
| Number of employees trained (General employee) | person-time | 6446 | 13054 | 97 |
| Number of employees trained (Junior management) | person-time | 110 | 1439 | 97 |
| Number of employees trained (Male) | person-time | 4216 | 8872 | 97 |
| Number of employees trained (Middle management) | person-time | 633 | 762 | 97 |
| Number of employees trained (Senior management) | person-time | 169 | 220 | 97 |
| Percentage of employees trained | % | 100 | 100 | 98 |
| Percentage of employees trained (Female) | % | 100 | 100 | 98 |
| Percentage of employees trained (General employee) | % | 100 | 100 | 98 |
| Percentage of employees trained (Junior management) | % | 100 | 100 | 98 |
| Percentage of employees trained (Male) | % | 100 | 100 | 98 |
| Percentage of employees trained (Middle management) | % | 100 | 100 | 98 |
| Percentage of employees trained (Senior management) | % | 100 | 100 | 98 |
| Percentage of trainees | % | 100 | 16 | |
| The total number of employees trained | person-time | 7358 | 15475 | 97 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours of employees | hour/person | 18.5 | 18.4 | 98 |
| Average training hours of employees (Female) | hour/person | 18.8 | 18.5 | 98 |
| Average training hours of employees (General employee) | hour/person | 16.1 | 18.4 | 98 |
| Average training hours of employees (Junior management) | hour/person | 46.8 | 27.2 | 98 |
| Average training hours of employees (Male) | hour/person | 18.3 | 18.2 | 98 |
| Average training hours of employees (Middle management) | hour/person | 20.5 | 25 | 98 |
| Average training hours of employees (Senior management) | hour/person | 30 | 17.3 | 98 |
| Total training hours of employees | hour | 18192 | 16775 | 97 |
| Total training hours of employees (Female) | hour | 8004 | 7225 | 97 |
| Total training hours of employees (General employee) | hour | 13746 | 13111 | 97 |
| Total training hours of employees (Junior management) | hour | 3092 | 2312 | 97 |
| Total training hours of employees (Male) | hour | 10188 | 9550 | 97 |
| Total training hours of employees (Middle management) | hour | 904 | 1127 | 97 |
| Total training hours of employees (Senior management) | hour | 451 | 225 | 97 |
| Training hours per person | hours | 42.4 | 16 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| SMEs Cumulatively Served Over | 250000 | 16 | ||
| Total number of suppliers | unit | 646 | 703 | 98 |
| Total number of suppliers (China's mainland) | unit | 576 | 639 | 98 |
| Total number of suppliers (Europe and North America) | unit | 9 | 10 | 98 |
| Total number of suppliers (Hong Kong, China) | unit | 47 | 42 | 98 |
| Total number of suppliers (Other regions) | unit | 14 | 12 | 98 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Supplier audit rate | percent | 100 | 18 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Financing for Sustainable Supply Chains | RMB Billion | 19.2 | 16 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon emission avoidance volume by the paperless ABS cloud of the supply chain finance process | tonnes of carbon dioxide equivalent | 6000 | 16 |
| Proportion of recycled paper in procurement | percent | 100 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Annual business system availability | percent | 99.97 | 18 |
| Customer feedback resolution rate within 24 hours | percent | 98 | 18 |
| Customer satisfaction rate | percent | 98 | 18 |
| Resolution rate of complex issues within 48 hours | percent | 95 | 18 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Accumulated patent applications | patents | 551 | 16 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Follow-up rate of reported corruption incidents | percent | 100 | 18 |
| Follow-up rate of reported incidents | % | 100 | 16 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Attendance rate of employee compliance and anti-corruption training | percent | 100 | 18 |
| Business ethics and anti-corruption training rate | % | 100 | 16 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Resources contributed to the focus area (Donation) | RMB | 5500 | 5500 | 98 |
| Resources contributed to the focus area (Volunteer work) | hour | 8 | 8 | 98 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.05 | 0.16 |
| NOâ‚“ Emissions | kg | 0.74 | 2.18 |
| SOâ‚“ Emissions | kg | 0.011 | 0.034 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 3 | 6 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 306 | 313 |
| Total GHG Emissions | tCO2e | 332 | 342 |
| Total GHG Emissions Intensity (By Area) | tCO2e/sqm | 0.04 | 0.041 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 0.34 | 0.37 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/Millions of revenue and income | 0.36 | 0.39 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 23 | 24 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Hazardous Waste Recycled | ton | 0.24 | |
| Total Hazardous Waste | ton | 0.05 | 0.32 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | ton | None | 0.3 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes of carbon dioxide equivalent | 13000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/person | 0.55 | 0.62 |
| Gasoline Consumption | MWh | 6 | 21 |
| Purchased Electricity | MWh | 537 | 549 |
| Total Energy Consumption | MWh | 543 | 570 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Wastewater Discharge | m3 | 372 | 437.3 |
| Water Consumption | cubic meters | 3174 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | person | 845 | 818 |
| Number of Employees Aged Above 50 | person | 29 | 25 |
| Number of Employees Aged Below 30 | person | 107 | 71 |
| Number of Employees in Hong Kong | person | 9 | 8 |
| Number of Employees in Mainland China | person | 967 | 901 |
| Number of Employees in Singapore | person | 5 | 5 |
| Number of Female Employees | person | 425 | 390 |
| Number of Full-time Employees | person | 980 | 912 |
| Number of General Employees | person | 856 | 771 |
| Number of Junior Management Employees | person | 66 | 85 |
| Number of Male Employees | person | 556 | 524 |
| Number of Middle Management Employees | person | 44 | 45 |
| Number of Part-time Employees | person | 1 | 2 |
| Number of Senior Management Employees | person | 15 | 13 |
| Number of Total Employees | person | 981 | 914 |
| Percentage of Employees Aged 30-50 | % | 86.15 | 89.52 |
| Percentage of Employees Aged Above 50 | % | 2.96 | 2.73 |
| Percentage of Employees Aged Below 30 | % | 10.91 | 7.77 |
| Percentage of Employees in Hong Kong | % | 0.92 | 0.88 |
| Percentage of Employees in Mainland China | % | 98.57 | 98.58 |
| Percentage of Employees in Singapore | % | 0.51 | 0.55 |
| Percentage of Female Employees | % | 43.32 | 42.67 |
| Percentage of Full-time Employees | % | 99.9 | 99.78 |
| Percentage of General Employees | % | 87.25 | 84.36 |
| Percentage of Junior Management Employees | % | 6.73 | 9.3 |
| Percentage of Male Employees | % | 56.68 | 57.33 |
| Percentage of Middle Management Employees | % | 4.49 | 4.92 |
| Percentage of Part-time Employees | % | 0.1 | 0.22 |
| Percentage of Senior Management Employees | % | 1.53 | 1.42 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 12.64 | 16.815 |
| Turnover Rate of Employees Aged Above 50 | % | 18.18 | 40 |
| Turnover Rate of Employees Aged Below 30 | % | 11.885 | 23.4 |
| Turnover Rate of Employees in Hong Kong | % | 10.53 | 37.5 |
| Turnover Rate of Employees in Mainland China | % | 13.14 | 20.2 |
| Turnover Rate of Employees in Singapore | % | 28.57 | 40 |
| Turnover Rate of Female Employees | % | 11.01 | 22.82 |
| Turnover Rate of General Employees | % | 14.72 | 22.7 |
| Turnover Rate of Junior Management Employees | % | 1.53 | 8.24 |
| Turnover Rate of Male Employees | % | 14.76 | 18.7 |
| Turnover Rate of Middle Management Employees | % | 2.56 | 6.67 |
| Turnover Rate of Senior Management Employees | % | 6.67 | 15.38 |
| Turnover Rate of Total Employees | % | 13.17 | 20.46 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Junior Management | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hour/person | 18.8 | 18.5 |
| Average Training Hours (General Employees) | hour/person | 16.1 | 18.4 |
| Average Training Hours (Male) | hour/person | 18.3 | 18.2 |
| Average Training Hours (Middle Management) | hour/person | 20.5 | 25 |
| Average Training Hours (Senior Management) | hour/person | 30 | 17.3 |
| Average Training Hours per Employee | hour/person | 18.5 | 18.4 |
| Total Training Hours | hour | 18192 | 16775 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | unit | 47 | 42 |
| Number of Suppliers in Mainland China | unit | 576 | 639 |
| Number of Suppliers in Overseas | unit | 23 | 22 |
| Number of Total Suppliers | unit | 646 | 703 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | percent | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | percent | 98 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Accumulative Number of Patent Applications | patents | 551 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 |
| Coverage of Anti-corruption Training for Employees | percent | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 5500 | 5500 |
| Total Volunteer Service Hours | hour | 8 | 8 |