ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides (NOx) | kg | 6.44 | 13.18 | 79 |
| Particulate Matter (PM) | kg | 0.47 | 0.97 | 79 |
| Sulfur Oxides (SOX) | kg | 0.08 | 0.17 | 79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emission intensity | tCO2e/RMB'0000 revenue | 0.03 | 0.03 | 79 |
| Greenhouse gas emissions (Scope 1) | tCO2e | 15.29 | 31.29 | 79 |
| Greenhouse gas emissions (Scope 2) | tCO2e | 5151.24 | 5901.28 | 79 |
| Total emission of greenhouse gas | tCO2e | 5166.53 | 5932.57 | 79 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste intensity | kg/RMB'0000 revenue | 0.07 | 0.07 | 79 |
| Medical Waste | kg | 11279.53 | 15933.74 | 79 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Babor products and packaging made from recyclable materials by 2023 | percent | 100 | 36 | |
| Non-hazardous waste intensity | kg/RMB'0000 revenue | 0.04 | 0.04 | 79 |
| Total non-hazardous waste | kg | 6432.1 | 8367.66 | 79 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | kWh | 50927.48 | 104223.13 | 79 |
| Electricity consumption | kWh | 8866161.2 | 10347675.11 | 79 |
| Electricity consumption intensity | kWh/RMB'0000 revenue | 54.21 | 48.13 | 79 |
| Gasoline consumption | Liter | 5748.33 | 11763.96 | 79 |
| Gasoline consumption intensity | Liter/RMB'0000 revenue | 0.04 | 0.05 | 79 |
| Indirect energy consumption | kWh | 8866161.2 | 10347675.11 | 79 |
| Total energy consumption | kWh | 8917088.68 | 10451898.24 | 79 |
| Total energy consumption intensity | kWh/RMB'0000 revenue | 54.52 | 48.61 | 79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 178385.88 | 185708.39 | 80 |
| Water consumption intensity | m³/RMB'0000 revenue | 1.09 | 0.86 | 80 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2010 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Advertising and promotional materials printed on FSC-certified renewable paper | yes | 36 | |||
| Packaging material intensity | kg/RMB'0000 revenue | 0.37 | 0.35 | 80 | |
| Total packaging material used for finished products | kg | 60234.97 | 74516.44 | 80 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee headcount Overseas | Headcount | 3 | 3 | 81 |
| Employee headcount in Hong Kong | Headcount | 1 | 81 | |
| Employee headcount in Mainland China | Headcount | 3745 | 3938 | 81 |
| Total number of employees | Headcount | 3749 | 3941 | 80 |
| Total workforce by age group - 20 or below | Headcount | 121 | 114 | 80 |
| Total workforce by age group - 20-35 | Headcount | 2507 | 2578 | 80 |
| Total workforce by age group - 35-50 | Headcount | 1016 | 1170 | 80 |
| Total workforce by age group - 50 or above | Headcount | 105 | 79 | 80 |
| Total workforce by employment type - Full time | Headcount | 3433 | 3910 | 80 |
| Total workforce by employment type - Others | Headcount | 200 | 80 | |
| Total workforce by employment type - Part time | Headcount | 42 | 80 | |
| Total workforce by employment type - Retired and rehired employees | Headcount | 74 | 31 | 80 |
| Total workforce by gender - Female | Headcount | 3562 | 3722 | 80 |
| Total workforce by gender - Male | Headcount | 187 | 219 | 80 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: 20 or below | % | 32.97 | 55.08 | 81 |
| Employee turnover rate by age group: 20-35 | % | 28.18 | 39.64 | 81 |
| Employee turnover rate by age group: 35-50 | % | 18.63 | 22.31 | 81 |
| Employee turnover rate by age group: 50 or above | % | 32.45 | 54.88 | 81 |
| Employee turnover rate by gender: Female | % | 26.31 | 35.71 | 81 |
| Employee turnover rate by gender: Male | % | 21.94 | 27.43 | 81 |
| Employee turnover rate by geographical region: Mainland China | % | 26.12 | 35.22 | 81 |
| Employee turnover rate by geographical region: Overseas | % | 66.67 | 81 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Work-related injury | Case | 5 | 8 | 81 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Day | 269 | 576 | 81 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of successfully conducted spot checks and supervision for medical practitioners | 23 | 37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of participants in special training sessions | 817 | 41 | ||
| Percentage of employees trained by employee type: Employee | % | 82 | 35 | 81 |
| Percentage of employees trained by employee type: Middle Management | % | 91 | 63 | 81 |
| Percentage of employees trained by employee type: Senior Management | % | 95 | 11 | 81 |
| Percentage of employees trained by employee type: Trainee | % | 69 | 85 | 81 |
| Percentage of employees trained by gender: Female | % | 82 | 45 | 81 |
| Percentage of employees trained by gender: Male | % | 85 | 11 | 81 |
| Trainee | Hour | 6.96 | 223.39 | 82 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee type: Employee | Hour | 2.14 | 88.16 | 81 |
| Average training hours completed per employee by employee type: Middle Management | Hour | 2.02 | 20.44 | 81 |
| Average training hours completed per employee by employee type: Senior Management | Hour | 7.34 | 33.14 | 81 |
| Average training hours completed per employee by gender: Female | Hour | 2.52 | 106.89 | 81 |
| Average training hours completed per employee by gender: Male | Hour | 3.07 | 46.23 | 81 |
| Number of special training sessions conducted during the reporting period | 23 | 41 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Integrity Disclosure Notice signing compliance rate for construction partners | percent | 100% | 24 | |
| Number of suppliers by geographical region - America | 1 | 2 | 82 | |
| Number of suppliers by geographical region - Asia (Except China) | 5 | 4 | 82 | |
| Number of suppliers by geographical region - China | 139 | 155 | 82 | |
| Number of suppliers by geographical region - Europe | 3 | 5 | 82 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Top 100 Brands with Industry Influence in the Annual Brand Economy Index | Awarded | 10 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| MEVOS Annual Top-tier Institution | Awarded | 10 | ||
| The percentage of products sold or shipped that need to be recalled due to safety and health reasons (Recalled due to safety reason) | % | 0% | 0% | 82 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Closure rate of manual customer responses for questionnaires with score of 8 or below (out of 10) | % | 100% | 39 | |
| Customer satisfaction rate for Beauty Farm | % | 89.19 | 39 | |
| Customer satisfaction rate for CellCare | % | 82.73 | 39 | |
| Customer satisfaction rate for PALAISPA | % | 88.08 | 39 | |
| Group's overall customer satisfaction rate | % | 97 | 39 | |
| Number of medical aesthetic resources dedicated to product research and development (R&D) | 1400 | 45 | ||
| Number of products and service-related complaints received (Number of complaints/Valid complaints) | Case | 508/150 | 990/325 | 82 |
| Overall NPS (Net Promoter Score) | % | 88.79 | 5, 39 | |
| Overall response rate to the questionnaires | % | 7.9 | 39 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Investment in digital system research and development | million RMB | 31.29 | 60 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Shanghai Five-Star Beauty and Hair Salon awarded by the Shanghai Hair and Beauty Industry Association | Awarded | 10 | |||
| Shanghai Hongkou District Mayor Quality Award Gold Award | Awarded | 10 | |||
| Xi'an Beilin CellCare Comprehensive Outpatient Nursing Team - Advanced Collective of Quality Nursing in Beilin District | Awarded | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of construction partners signed with Integrity Disclosure Notice | partners | 14 | 24 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| 2023 Industry Influential Brand Award at 6th China Brand Economy Summit | Awarded | 10 | |||
| Annual Brand Economy Summit & Spirer Award | Awarded | 10 | |||
| Comprehensive annual average score | % | 85% | 41 | ||
| Go with Allergan Brand Award | Awarded | 10 | |||
| Key Enterprise Contribution Award by the People's Government of Hongkou District, Shanghai | Awarded | 10 | |||
| Manager Sun Lan - Advanced Individual in Quality Nursing in Beilin District | Awarded | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Coverage rate of service evaluation questionnaires sent through the mini-program | % | 100% | 39 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.47 | 0.97 |
| NOₓ Emissions | kg | 6.44 | 13.18 |
| SOₓ Emissions | kg | 0.08 | 0.17 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 15.29 | 31.29 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 5151.24 | 5901.28 |
| Total GHG Emissions | tCO2e | 5166.53 | 5932.57 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB'0000 revenue | 0.03 | 0.03 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | kg | 11279.53 | 15933.74 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB'0000 revenue | 0.07 | 0.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | kg | 6432.1 | 8367.66 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB'0000 revenue | 0.04 | 0.04 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct Energy Intensity (By Revenue) | Liter/RMB'0000 revenue | 0.04 | 0.05 |
| Energy Consumption Intensity (By Revenue) | kWh/RMB'0000 revenue | 54.52 | 48.61 |
| Gasoline Consumption | Liter | 5748.33 | 11763.96 |
| Purchased Electricity | kWh | 8866161.2 | 10347675.11 |
| Total Direct Energy Consumption | kWh | 50927.48 | 104223.13 |
| Total Electricity Consumption Intensity (By Revenue) | kWh/RMB'0000 revenue | 54.21 | 48.13 |
| Total Energy Consumption | kWh | 8917088.68 | 10451898.24 |
| Total Indirect Energy Consumption | kWh | 8866161.2 | 10347675.11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | m³ | 178385.88 | 185708.39 |
| Water Consumption Intensity (By Revenue) | m³/RMB'0000 revenue | 1.09 | 0.86 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | kg/RMB'0000 revenue | 0.37 | 0.35 |
| Packaging Materials Consumed | kg | 60234.97 | 74516.44 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 1016 | 1170 |
| Number of Employees Aged Above 50 | Headcount | 105 | 79 |
| Number of Employees Aged Below 30 | Headcount | 2628 | 2692 |
| Number of Employees in Hong Kong | Headcount | 1 | |
| Number of Employees in Hong Kong and Mainland China | Headcount | 3746 | 3938 |
| Number of Employees in Mainland China | Headcount | 3745 | 3938 |
| Number of Employees in Overseas | Headcount | 3 | 3 |
| Number of Female Employees | Headcount | 3562 | 3722 |
| Number of Full-time Employees | Headcount | 3433 | 3910 |
| Number of Male Employees | Headcount | 187 | 219 |
| Number of Part-time Employees | Headcount | 42 | |
| Number of Total Employees | Headcount | 3749 | 3941 |
| Percentage of Employees Aged 30-50 | % | 27.11 | 29.71 |
| Percentage of Employees Aged Above 50 | % | 2.8 | 2.01 |
| Percentage of Employees Aged Below 30 | % | 70.13 | 68.33 |
| Percentage of Employees in Hong Kong | % | 0.03 | |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.92 | 99.92 |
| Percentage of Employees in Mainland China | % | 99.89 | 99.92 |
| Percentage of Employees in Overseas | % | 0.08 | 0.08 |
| Percentage of Female Employees | % | 95.01 | 94.44 |
| Percentage of Full-time Employees | % | 91.6 | 99.21 |
| Percentage of Male Employees | % | 4.99 | 5.56 |
| Percentage of Part-time Employees | % | 1.12 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees in Mainland China | % | 26.12 | 35.22 |
| Turnover Rate of Employees in Overseas | % | 66.67 | |
| Turnover Rate of Female Employees | % | 26.31 | 35.71 |
| Turnover Rate of Male Employees | % | 21.94 | 27.43 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 269 | 576 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 82 | 35 |
| Percentage of Trained Female Employees | % | 82 | 45 |
| Percentage of Trained General Employees | % | 82 | 35 |
| Percentage of Trained Male Employees | % | 85 | 11 |
| Percentage of Trained Middle Management | % | 91 | 63 |
| Percentage of Trained Senior Management | % | 95 | 11 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 2.52 | 106.89 |
| Average Training Hours (General Employees) | Hour | 2.14 | 88.16 |
| Average Training Hours (Male) | Hour | 3.07 | 46.23 |
| Average Training Hours (Middle Management) | Hour | 2.02 | 20.44 |
| Average Training Hours (Senior Management) | Hour | 7.34 | 33.14 |
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Asia (Excluding China) | 5 | 4 | |
| Number of Suppliers in Europe | 3 | 5 | |
| Number of Suppliers in Mainland China | 139 | 155 | |
| Number of Suppliers in United States | 1 | 2 | |
| Number of Total Suppliers | 148 | 166 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Number of Complaints Dealt with | Case | 150 | 325 |
| Number of Complaints Resolved on Products and Services | Case | 150 | 325 |
| Number of Products and Service Related Complaints | Case | 508 | 990 |
| Total Number of Customer Complaints | Case | 508 | 990 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |