Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Air emissions intensity | Kg/100 million yuan | 0.52 | 0.42 | 0.46 | 59 |
| NOx emissions | Kg | 18.07 | 13.23 | 15.52 | 59 |
| Nitrogen oxide (NOx) emission intensity | Kg/100 million yuan | 0.43 | 49 | ||
| Nitrogen oxide (NOx) emissions | Kg | 15.52 | 49 | ||
| Suspended particulate matter (PM) emission intensity | Kg/100 million yuan | 0.02 | 49 | ||
| Suspended particulate matter (PM) emissions | Kg | 1.02 | 0.74 | 0.87 | 49, 59 |
| Total air emissions | Kg | 19.09 | 13.97 | 16.39 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity | Ton of carbon dioxide equivalent/100 million yuan | 31.78 | 35.02 | 22.55 | 59 |
| Greenhouse gas emission intensity | Tonnes of CO₂ Equivalent/100 million yuan, Tonnes of CO₂ equivalent/100 million yuan | 22.55 | 9, 49 | ||
| Scope 1 emissions | Ton of carbon dioxide equivalent, Tonnes of CO₂ equivalent | 93.6 | 77.1 | 80.13 | 49, 59 |
| Scope 2 emissions | Ton of carbon dioxide equivalent, Tonnes of CO₂ equivalent | 1005.4 | 1015.3 | 725.04 | 49, 59 |
| Total GHG emissions (Scope 1+Scope 2) | Ton of carbon dioxide equivalent | 1099 | 1092.4 | 805.17 | 59 |
| Total greenhouse gas emissions (Scope 1 + Scope 2) | Tonnes of CO₂ Equivalent, Tonnes of CO₂ equivalent | 805.17 | 9, 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste emissions | Ton | 0.13 | 0.31 | 59 | |
| Total waste emissions | Ton, Tons | 1.14 | 1.41 | 67.53 | 49, 59 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Emissions of non-hazardous wastes | Tons | 67.53 | 49 | ||
| Non-hazardous waste emissions | Ton | 1.01 | 1.1 | 67.53 | 59 |
| Waste emission intensity | Tons/100 million yuan | 1.89 | 9, 49 | ||
| Waste emissions intensity | Ton/100 million yuan | 0.03 | 0.05 | 1.89 | 59 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electricity | kWh | 1275594 | 1288265 | 1271334 | 59 |
| Electricity consumption | kWh | 1271334 | 49 | ||
| Electricity consumption intensity | kWh/million yuan | 356.17 | 49 | ||
| Electricity intensity | kWh/million yuan | 368.9 | 413 | 356.17 | 59 |
| Gasoline | Liter | 34568 | 28454 | 35277 | 59 |
| Gasoline consumption | Liters | 35277 | 9, 49 | ||
| Gasoline consumption intensity | Liter/million yuan | 9.88 | 9, 49 | ||
| Gasoline intensity | Liter/million yuan | 10 | 9.1 | 9.88 | 59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Tap water | Ton | 6442 | 6467 | 6763 | 59 |
| Tap water consumption | Tons | 6763 | 9, 49 | ||
| Tap water consumption intensity | Ton/million yuan, Tons/million yuan | 1.89 | 9, 49 | ||
| Tap water intensity | Ton/million yuan | 1.9 | 2.1 | 1.89 | 59 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Resource utilization rate increase | % | 15 | 32 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total packaging materials for finished products | Ton | N/A | N/A | N/A | 59 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Overall investment in infrastructure | million yuan | 50 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee age group 31-40 | % | 39.4 | 42.1 | 45.2 | 60 |
| Employee age group <30 | % | 53.8 | 50.7 | 46.6 | 60 |
| Employee age group ≥41 | % | 6.8 | 7.2 | 8.2 | 60 |
| Employee geographical region Chinese Mainland | % | 97.3 | 60 | ||
| Employee geographical region Hong Kong, Macao and Taiwan of China | % | 2.7 | 60 | ||
| Employees with Junior college or under | % | 17.8 | 59 | ||
| Employees with Master or PhD | % | 17.5 | 59 | ||
| Employees with Undergraduate degree | % | 64.7 | 59 | ||
| Female employees | % | 49.6 | 48 | 47.9 | 59 |
| Full-time employment rate | % | 100 | 100 | 100 | 60 |
| Male employees | % | 50.4 | 52 | 52.1 | 59 |
| Number of fresh graduates enrolled | 13 | 38 | |||
| Percentage of employees aged 30 or under | % | 46.6 | 37 | ||
| Percentage of employees aged 31-40 | % | 45.2 | 37 | ||
| Percentage of employees aged 41 or above | % | 8.2 | 37 | ||
| Percentage of employees in Chinese mainland | % | 97.3 | 37 | ||
| Percentage of employees in Hong Kong, Macao and Taiwan of China | % | 2.7 | 37 | ||
| Percentage of employees with bachelor education | % | 64.7 | 37 | ||
| Percentage of employees with junior college or under education | % | 17.8 | 37 | ||
| Percentage of employees with master or PhD education | % | 17.5 | 37 | ||
| Percentage of female employees | % | 47.9 | 37 | ||
| Percentage of full-time employees | % | 100 | 37 | ||
| Percentage of male employees | % | 52.1 | 37 | ||
| Total employees | Person, Persons | 677 | 762 | 856 | 9, 59 |
| Total number of employees | persons | 856 | 37 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 33 | 23 | 24.4 | 38, 60 |
| Employee turnover rate by age group 31-40 | % | 25.8 | 15.3 | 17.1 | 60 |
| Employee turnover rate by age group ≤30 | % | 38.8 | 29.4 | 31.6 | 60 |
| Employee turnover rate by age group ≥41 | % | 16.4 | 12.7 | 14.6 | 60 |
| Employee turnover rate by gender Female | % | 28.8 | 23.1 | 23.9 | 60 |
| Employee turnover rate by gender Male | % | 36.6 | 22.8 | 24.8 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of employees trained | Person-time | 726 | 1450 | 5553 | 44 |
| Total trained employees | Person-time | 726 | 1450 | 5553 | 60 |
| Trained employees by category General | % | 73.4 | 73.5 | 76.6 | 60 |
| Trained employees by category Middle | % | 14.3 | 13 | 19.8 | 60 |
| Trained employees by category Senior | % | 12.3 | 13.5 | 3.6 | 60 |
| Trained employees by gender Female | % | 46.3 | 52 | 47.9 | 60 |
| Trained employees by gender Male | % | 53.7 | 48 | 52.1 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee | Hour | 8.6 | 3.4 | 5.8 | 44, 60 |
| Average training hours per employee by category General | Hour | 6.3 | 2.2 | 4.6 | 60 |
| Average training hours per employee by category Middle | Hour | 15.4 | 1.4 | 8.5 | 60 |
| Average training hours per employee by category Senior | Hour | 14.1 | 11.7 | 9.6 | 60 |
| Average training hours per employee by gender Female | Hour | 8.6 | 3.4 | 5.4 | 60 |
| Average training hours per employee by gender Male | Hour | 8.6 | 3.4 | 6.1 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total suppliers | Company | 577 | 706 | 742 | 61 |
| Total suppliers by geographical region - Central China | % | 4.7 | 2.7 | 3.1 | 61 |
| Total suppliers by geographical region - East China | % | 61.3 | 56.8 | 52.7 | 61 |
| Total suppliers by geographical region - Hong Kong, Macao and Taiwan of China | % | 2.8 | 1.8 | 0.1 | 61 |
| Total suppliers by geographical region - North China | % | 15.1 | 18.6 | 16.6 | 61 |
| Total suppliers by geographical region - Northeast China | % | 0.4 | 61 | ||
| Total suppliers by geographical region - Northwest China | % | 1.3 | 61 | ||
| Total suppliers by geographical region - Overseas | % | 0.1 | 61 | ||
| Total suppliers by geographical region - South China | % | 8.5 | 14 | 19.4 | 61 |
| Total suppliers by geographical region - Southwest China | % | 7.6 | 6.1 | 6.2 | 61 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of products sold or shipped that are subject to recall for safety and health reasons | % | N/A | 61 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| AI automation rate in solving the case | % | 97 | 61 |
| Average time for customer complaints to be settled | Day, Days | 2.42 | 9, 61 |
| Percentage of settled customer complaints | % | 100 | 9, 61 |
| Praise calls | Call | 763 | 61 |
| Rate of reaching out to service staff | % | 95 | 61 |
| Same-day response rate to customer complaints | % | 100 | 9, 61 |
| Satisfaction rate | % | 98 | 61 |
| Total served customers | Case | 6206757 | 61 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual newly filed patent applications | Case | 17 | 38 | 61 | |
| Registered computer software copyrights | Case | 255 | 61 | ||
| Total patent applications | Case | 7 | 25 | 63 | 61 |
| Total trademarks owned by the Company | Case | 254 | 61 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Amount of charity donation in community investment | Yuan | 81943.2 | 61 |
| Total amounts of community investment | Yuan | 402924.2 | 61 |
| Total hours of community investment | Hour | 1556 | 61 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 1.02 | 0.74 | 0.87 |
| NOₓ Emission Intensity (By Revenue) | Kg/100 million yuan | 0.43 | ||
| NOₓ Emissions | Kg | 18.07 | 13.23 | 15.52 |
| PM Emission Intensity (By Revenue) | Kg/100 million yuan | 0.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton of carbon dioxide equivalent | 93.6 | 77.1 | 80.13 |
| Indirect Energy Emissions (Scope 2) | Ton of carbon dioxide equivalent | 1005.4 | 1015.3 | 725.04 |
| Total GHG Emissions | Ton of carbon dioxide equivalent | 1099 | 1092.4 | 805.17 |
| Total GHG Emissions Intensity (By Revenue) | Tonnes of CO₂ equivalent/100 million yuan | 31.78 | 35.02 | 22.55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | Ton | 0.13 | 0.31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 1.01 | 1.1 | 67.53 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/100 million yuan | 0.03 | 0.05 | 1.89 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct Energy Intensity (By Revenue) | Liter/million yuan | 10 | 9.1 | 9.88 |
| Gasoline Consumption | Liter | 34568 | 28454 | 35277 |
| Purchased Electricity | kWh | 1275594 | 1288265 | 1271334 |
| Purchased Electricity Intensity (By Revenue) | kWh/million yuan | 368.9 | 413 | 356.17 |
| Total Direct Energy Consumption | Liter | 34568 | 28454 | 35277 |
| Total Electricity Consumption Intensity (By Revenue) | kWh/million yuan | 368.9 | 413 | 356.17 |
| Total Indirect Energy Consumption | kWh | 1275594 | 1288265 | 1271334 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | Ton | 6442 | 6467 | 6763 |
| Water Consumption Intensity (By Revenue) | Ton/million yuan | 1.9 | 2.1 | 1.89 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Materials Consumed | Ton | None | None | None |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Total Employees | Person | 677 | 762 | 856 |
| Percentage of Bachelor's Degree Employees | % | 64.7 | ||
| Percentage of Below Junior College Employees | % | 17.8 | ||
| Percentage of Employees Aged 30-50 | % | 39.4 | 42.1 | 45.2 |
| Percentage of Employees Aged Below 30 | % | 53.8 | 50.7 | 46.6 |
| Percentage of Employees in Hong Kong | % | 2.7 | ||
| Percentage of Employees in Mainland China | % | 97.3 | ||
| Percentage of Female Employees | % | 49.6 | 48 | 47.9 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 50.4 | 52 | 52.1 |
| Percentage of Master's Degree Employees | % | 17.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 25.8 | 15.3 | 17.1 |
| Turnover Rate of Employees Aged Below 30 | % | 38.8 | 29.4 | 31.6 |
| Turnover Rate of Employees in Mainland China | % | None | ||
| Turnover Rate of Female Employees | % | 28.8 | 23.1 | 23.9 |
| Turnover Rate of Male Employees | % | 36.6 | 22.8 | 24.8 |
| Turnover Rate of Total Employees | % | 33 | 23 | 24.4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 46.3 | 52 | 47.9 |
| Percentage of Trained General Employees | % | 73.4 | 73.5 | 76.6 |
| Percentage of Trained Male Employees | % | 53.7 | 48 | 52.1 |
| Percentage of Trained Middle Management | % | 14.3 | 13 | 19.8 |
| Percentage of Trained Senior Management | % | 12.3 | 13.5 | 3.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 8.6 | 3.4 | 5.4 |
| Average Training Hours (General Staff) | Hour | 6.3 | 2.2 | 4.6 |
| Average Training Hours (Male) | Hour | 8.6 | 3.4 | 6.1 |
| Average Training Hours (Middle Management) | Hour | 15.4 | 1.4 | 8.5 |
| Average Training Hours (Senior Management) | Hour | 14.1 | 11.7 | 9.6 |
| Average Training Hours per Employee | Hour | 8.6 | 3.4 | 5.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Company | 27 | 19 | 23 |
| Number of Suppliers in East China | Company | 354 | 401 | 391 |
| Number of Suppliers in Hong Kong | Company | 16 | 13 | 1 |
| Number of Suppliers in North China | Company | 87 | 131 | 123 |
| Number of Suppliers in Northeast China | Company | 3 | ||
| Number of Suppliers in Northwest China | Company | 10 | ||
| Number of Suppliers in Overseas | Company | 1 | ||
| Number of Suppliers in South China | Company | 49 | 99 | 144 |
| Number of Suppliers in Southwest China | Company | 44 | 43 | 46 |
| Number of Total Suppliers | Company | 577 | 706 | 742 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 98 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Accumulative Number of Patent Applications | Case | 7 | 25 | 63 |
| Number of New Patent Applications | Case | 17 | 38 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Social Investment | Yuan | 402924.2 |
| Total Volunteer Service Hours | Hour | 1556 |