SUSTAINABILITY REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Sewage emissions | million tons | 28.69 | 34.06 | 88 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions per unit of information flow | tons CO2e/TB | 0.0154 | 0.0139 | 88 |
| Greenhouse gas emissions per unit of total volume of telecommunications services | tons CO2e/RMB million | 28.67 | 23.06 | 88 |
| SO2 emissions | tons | 24.54 | 10.54 | 88 |
| Scope 1: Direct greenhouse gas emissions | million tons CO2e | 0.20 | 0.17 | 88 |
| Scope 2: Indirect greenhouse gas emissions | million tons CO2e | 15.57 | 15.00 | 88 |
| Total greenhouse gas emissions | million tons CO2e | 15.77 | 15.17 | 88 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced per unit operating revenue | tons/RMB million | 0.07 | 0.05 | 88 |
| Hazardous waste produced | tons | 22540.19 | 21633.22 | 88 |
| Hazardous waste produced per unit operating revenue | tons/RMB million | 0.05 | 0.04 | 88 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced | tons | 31435.86 | 26098.87 | 88 |
| Non-hazardous waste produced | tons | 23296.69 | 23118.74 | 88 |
| Non-hazardous waste produced per unit operating revenue | tons/RMB million | 0.05 | 0.05 | 88 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions per unit of total volume of telecommunications services, year-on-year change | % | -19.6 | 36 |
| Greenhouse gas emissions reduced (annual) | tons | 13 million | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Coal consumption | MWh | 13108.48 | 6533.10 | 88 |
| Diesel consumption | MWh | 173041.02 | 152007.74 | 88 |
| Electricity consumption | MWh | 26598676.90 | 27191355.63 | 88 |
| Gasoline consumption | MWh | 507487.19 | 426994.44 | 88 |
| Green electricity consumption | MWh | 1105484.46 | 88 | |
| Internet backbone network interconnection bandwidth | Gbps | 32720.00 | 42820.00 | 89 |
| Natural gas consumption | MWh | 101412.81 | 113514.70 | 88 |
| Number of co-built indoor distribution systems participated | 68339 | 38750 | 92 | |
| Number of co-built pipelines participated | kilometres | 6792 | 8315 | 92 |
| Number of co-shared pipelines provided | kilometres | 896 | 585 | 92 |
| Number of provided pole line co-shared | kilometres | 13595 | 8107 | 92 |
| Overall energy consumption | MWh | 27690911.34 | 28195050.61 | 88 |
| Overall energy consumption per unit of information flow | MWh/TB | 0.0270 | 0.0258 | 88 |
| Overall energy consumption per unit of total volume of telecommunications services | MWh/RMB million | 50.34 | 42.85 | 88 |
| Power consumption per carrier frequency at base stations | kWh/carrier frequency | 1437.82 | 1549.03 | 88 |
| Purchased heat consumption amount | MWh | 297184.94 | 305545.00 | 88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Reclaimed water consumption | tons | 286508.75 | 293973.65 | 88 |
| Water consumption | million tons | 33.76 | 40.07 | 88 |
| Water consumption per unit operating revenue | tons/RMB million | 70.12 | 78.03 | 88 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption per unit of total volume of telecommunications services, year-on-year change | % | -14.9 | 36 | |
| Investment in energy saving and environmental conservation | RMB million | 1357.95 | 2497.81 | 89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Coverage rate of social insurance | % | 100 | 100 | 90 |
| Number of employees aged 30–49 | 168584 | 160273 | 90 | |
| Number of employees aged 50 and above | 71041 | 73730 | 90 | |
| Number of employees in Hong Kong, Macau, Taiwan and overseas branches | 2200 | 2095 | 90 | |
| Number of employees in Mainland China | 278483 | 276444 | 90 | |
| Number of employees under the age of 30 | 41058 | 44536 | 90 | |
| Number of female employees | 88910 | 87669 | 90 | |
| Number of full-time employees | 274229 | 272582 | 90 | |
| Number of male employees | 191773 | 190870 | 90 | |
| Number of new employees | 14021 | 12402 | 90 | |
| Number of part-time employees | 6454 | 5957 | 90 | |
| Percentage of ethnic minority employees | % | 6.87 | 7.03 | 90 |
| Proportion of female managers | % | 21.30 | 21.94 | 90 |
| Signing rate of employment contract | % | 100 | 100 | 90 |
| Total number of employees | 280683 | 278539 | 90 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of female among new employees | % | 34.77 | 31.76 | 90 |
| Turnover rate of employees aged 30–49 | % | 0.83 | 0.88 | 90 |
| Turnover rate of employees aged 50 and above | % | 0.64 | 1.06 | 90 |
| Turnover rate of employees in Hong Kong, Macau, Taiwan and overseas branches | % | 14.61 | 90 | |
| Turnover rate of employees in Mainland China | % | 1.27 | 1.33 | 90 |
| Turnover rate of employees under the age of 30 | % | 4.11 | 3.46 | 90 |
| Turnover rate of female employees | % | 1.31 | 1.36 | 90 |
| Turnover rate of male employees | % | 1.24 | 1.33 | 90 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Fatality rate per 1000 employees | number of deaths/thousand | 0.0000 | 0.0000 | 91 |
| Serious injury rate per 1000 employees | number of serious injuries/thousand | 0.00 | 0.00 | 91 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Loss of working days due to work-related injury | days | 0.00 | 0.00 | 91 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of emergency communication equipment dispatched | set-times | 113928 | 78487 | 92 |
| Number of emergency communication vehicles dispatched | vehicle-times | 273941 | 135101 | 92 |
| Number of participants in health and safety trainings | person-times | 670461 | 609745 | 91 |
| Number of participants in safety emergency drills | person-times | 445539 | 485870 | 91 |
| Participation rate of employee health checkup | % | 94.45 | 89.26 | 91 |
| Personnel involved in emergency communication support | person-times | 840242 | 768687 | 92 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees passed skill certification exams | person-times | 24602 | 46759 | 91 |
| Number of female employees trained | person-times | 127203 | 293392 | 91 |
| Number of general employees trained | person-times | 321030 | 759509 | 91 |
| Number of internal trainers | 13280 | 14817 | 91 | |
| Number of male employees trained | person-times | 245429 | 592279 | 91 |
| Number of middle-level management trained | person-times | 51105 | 124547 | 91 |
| Number of senior management trained | person-times | 497 | 1615 | 91 |
| Proportion of female employees participating in training | % | 47.42 | 86.93 | 91 |
| Proportion of general employees participating in training | % | 42.34 | 83.78 | 91 |
| Proportion of male employees participating in training | % | 41.62 | 83.99 | 91 |
| Proportion of middle-level management participating in training | % | 50.87 | 93.07 | 91 |
| Proportion of senior management participating in training | % | 98.39 | 95.80 | 91 |
| Total number of participants trained | 10000 person-times | 37.26 | 88.57 | 91 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training time per employee | hours/person | 31.65 | 75.11 | 91 |
| Average training time per female employee | hours/person | 33.24 | 71.13 | 91 |
| Average training time per general employee | hours/person | 31.14 | 72.32 | 91 |
| Average training time per male employee | hours/person | 30.93 | 76.89 | 91 |
| Average training time per middle-level management | hours/person | 34.67 | 94.49 | 91 |
| Average training time per senior management | hours/person | 90.31 | 168.22 | 91 |
| Training expenses per employee | RMB/person | 2355.30 | 3682.69 | 91 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Countries and regions of mobile data international roaming and roaming in Hong Kong, Macau and Taiwan | 251 | 251 | 89 | |
| Domestic administrative village fibre broadband coverage | % | 97 | 98 | 89 |
| Domestic administrative village mobile network coverage | % | 98 | 89 | |
| International interconnection bandwidth | Gbps | 10964.76 | 12363.66 | 89 |
| Number of suppliers from other countries and regions | 374 | 333 | 90 | |
| Number of suppliers in Mainland China | 23706 | 26447 | 90 | |
| Number of suppliers in regions of Hong Kong, Macau and Taiwan of China | 157 | 222 | 90 | |
| Total number of suppliers | 24237 | 27002 | 90 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Call completion rate for access line | % | 91.72 | 89.13 | 89 |
| Call completion rate of mobile communication network | % | 99.24 | 99.30 | 89 |
| Call drop rate of mobile communication | % | 0.03 | 0.03 | 89 |
| Customer complaint and report rate | person-times/million users | 593.6 | 89 | |
| Domestic administrative village mobile network coverage rate (4G and 5G, end of reporting period) | % | 97 | 93 | |
| Fixed broadband satisfaction | points | 82.34 | 81.92 | 89 |
| International customer satisfaction | points | 93.30 | 93.69 | 89 |
| Mobile service satisfaction | points | 81.53 | 81.22 | 89 |
| Number of customer complaints and reports | person-times | 432419 | 89 | |
| Packet loss rate of broadband Internet ChinaNet backbone network | % | 0.03 | 0.03 | 89 |
| Percentage of in-time response to international customer repair reports | % | 99.55 | 99.55 | 89 |
| Wireline voice satisfaction | points | 87.43 | 86.54 | 89 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of new invention patents granted | 560 | 1155 | 89 | |
| Number of new patents granted | 602 | 1187 | 89 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of fraudulent IPs blocked | 160886 | 89 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of corruption cases | 1 | 1 | 89 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Attendance of anti-corruption education and trainings | person-times | 1398273 | 1520183 | 89 |
| Number of anti-corruption education activities | 23574 | 23415 | 89 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of emergency public service messages sent | million pieces | 27543.32 | 23556.01 | 92 |
| Number of participants in volunteering activities | 10000 person-times | 20.11 | 16.36 | 92 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of participated pole line co-built | kilometres | 1412 | 2984 | 92 |
| Number of volunteering activities | sessions | 16417 | 26828 | 92 |
| Total service time of volunteers | 10000 hours | 108.57 | 65.58 | 92 |
| Volunteer service activities input amount | RMB million | 16.44 | 14.62 | 92 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| SOâ‚“ Emissions | tons | 24.54 | 10.54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tons CO2e | 0.2 | 0.17 |
| Indirect Energy Emissions (Scope 2) | million tons CO2e | 15.57 | 15 |
| Total GHG Emissions | million tons CO2e | 15.77 | 15.17 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Hazardous Electronic Waste | tons | 31435.86 | 26098.87 |
| Total Hazardous Waste | tons | 22540.19 | 21633.22 |
| Total Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.05 | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.05 | 0.05 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | million tons | 13 |
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -19.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 173041.02 | 152007.74 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB million | 50.34 | 42.85 |
| Fossil Fuel Consumption | MWh | 13108.48 | 6533.1 |
| Gasoline Consumption | MWh | 507487.19 | 426994.44 |
| Natural Gas Consumption | MWh | 101412.81 | 113514.7 |
| Purchased Electricity | MWh | 26598676.9 | 27191355.63 |
| Purchased Heating | MWh | 297184.94 | 305545 |
| Renewable Energy Consumption | MWh | 1105484.46 | |
| Total Energy Consumption | MWh | 27690911.34 | 28195050.61 |
| Total Indirect Energy Consumption | MWh | 26598676.9 | 27191355.63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Recycled Water Usage | tons | 286508.75 | 293973.65 |
| Total Wastewater Discharge | million tons | 28.69 | 34.06 |
| Water Consumption | million tons | 33.76 | 40.07 |
| Water Consumption Intensity (By Revenue) | tons/RMB million | 70.12 | 78.03 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 14.9 | |
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 1357.95 | 2497.81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 168584 | 160273 | |
| Number of Employees Aged Above 50 | 71041 | 73730 | |
| Number of Employees Aged Below 30 | 41058 | 44536 | |
| Number of Employees in Hong Kong and Mainland China | 278483 | 276444 | |
| Number of Employees in Mainland China | 278483 | 276444 | |
| Number of Employees in Overseas | 2200 | 2095 | |
| Number of Female Employees | 88910 | 87669 | |
| Number of Full-time Employees | 274229 | 272582 | |
| Number of Male Employees | 191773 | 190870 | |
| Number of New Employees | 14021 | 12402 | |
| Number of Part-time Employees | 6454 | 5957 | |
| Number of Total Employees | 280683 | 278539 | |
| Percentage of Employees Aged 30-50 | % | 60.062062896577274 | 57.540595751402854 |
| Percentage of Employees Aged Above 50 | % | 25.31004727753373 | 26.470260897037758 |
| Percentage of Employees Aged Below 30 | % | 14.627889825888992 | 15.989143351559388 |
| Percentage of Female Employees | % | 31.676303873052518 | 31.474587041671004 |
| Percentage of Full-time Employees | % | 97.70060887193026 | 97.86134078172178 |
| Percentage of Male Employees | % | 68.32369612694748 | 68.52541295832899 |
| Percentage of New Employees | % | 4.995314999483403 | 4.452518318799163 |
| Percentage of Part-time Employees | % | 2.299391128069744 | 2.1386592182782302 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.83 | 0.88 |
| Turnover Rate of Employees Aged Above 50 | % | 0.64 | 1.06 |
| Turnover Rate of Employees Aged Below 30 | % | 4.11 | 3.46 |
| Turnover Rate of Employees in Mainland China | % | 1.27 | 1.33 |
| Turnover Rate of Female Employees | % | 1.31 | 1.36 |
| Turnover Rate of Male Employees | % | 1.24 | 1.33 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Health Check Coverage for Employees | % | 94.45 | 89.26 |
| Number of People Receiving Training on Work Safety | person-times | 670461 | 609745 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 47.42 | 86.93 |
| Percentage of Trained General Employees | % | 42.34 | 83.78 |
| Percentage of Trained Male Employees | % | 41.62 | 83.99 |
| Percentage of Trained Middle Management | % | 50.87 | 93.07 |
| Percentage of Trained Senior Management | % | 98.39 | 95.8 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 33.24 | 71.13 |
| Average Training Hours (General Employees) | hours/person | 31.14 | 72.32 |
| Average Training Hours (Male) | hours/person | 30.93 | 76.89 |
| Average Training Hours (Middle Management) | hours/person | 34.67 | 94.49 |
| Average Training Hours (Senior Management) | hours/person | 90.31 | 168.22 |
| Average Training Hours per Employee | hours/person | 31.65 | 75.11 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 23706 | 26447 | |
| Number of Total Suppliers | 24237 | 27002 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaint Growth Rate | % | None |
| Total Number of Customer Complaints | person-times | 432419 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Invention Patents | 560 | 1155 | |
| Number of Patents Granted | 602 | 1187 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Confirmed Incidents of Corruption | 1 | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Anti-corruption Training Session | 23574 | 23415 | |
| Number of Attendance for Anti-corruption Training | person-times | 1398273 | 1520183 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Investment in Volunteer Activities | RMB million | 16.44 | 14.62 |
| Number of Participations in Volunteer Activities | person-times | 201100 | 163600 |
| Number of Volunteer Activities Sessions | sessions | 16417 | 26828 |
| Total Volunteer Service Hours | hours | 108570 | 65580 |