ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Exhaust Emission | Kg | 47.58 | 66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 117.63 | 66 |
| Indirect GHG emissions (Scope 2) | tCO2e | 19614.02 | 66 |
| Indirect GHG emissions (Scope 3) | tCO2e | 3778.78 | 66 |
| Reduction in greenhouse gas (GHG) emissions compared to previous year | % | 31 | 6 |
| Total GHG emissions | tCO2e | 23510.43 | 66 |
| Total emission intensity of GHG | tCO2e/person | 0.65 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total intensity of non-hazardous waste produced | Tons/person | 0.004 | 66 |
| Total non-hazardous waste produced | Tons | 151.68 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| (Direct) consumption of non-renewable fuel | MWh | 587.26 | 66 |
| (Indirect) consumption of purchased energy | MWh | 34392.45 | 66 |
| Total energy consumption | MWh | 34979.72 | 66 |
| Total energy intensity | MWh/person | 0.97 | 66 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Reduction in water consumption compared to previous year | % | 17 | 6 |
| Water consumption | M3 | 187800.36 | 66 |
| Water consumption intensity | M3/person | 5.19 | 66 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Reduction in electricity consumption compared to previous year | % | 35 | 6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Reduction in paper consumption compared to previous year | % | 28 | 6 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Area of panda habitat restored by 'Ping An Guardian Action - National Parks' program | mu | 604 | 6 |
| Number of animal and plant species protected by 'Ping An Guardian Action - National Parks' program | species | 1000 | 6 |
| Number of seedlings transplanted by 'Ping An Guardian Action - National Parks' program | seedlings | 50000 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees by age group - 30 to 50 years old | Person | 24428 | 67 |
| Number of employees by age group - Over 50 years old | Person | 96 | 67 |
| Number of employees by age group - Under 30 years old | Person | 11691 | 67 |
| Number of employees by employee category - Non-senior management | Person | 36063 | 67 |
| Number of employees by employee category - Senior management | Person | 152 | 67 |
| Number of employees by employment type - Full-time | Person | 36215 | 67 |
| Number of employees by gender - Female | Person | 16438 | 67 |
| Number of employees by gender - Male | Person | 19777 | 67 |
| Number of employees by geographical region - Chinese mainland | Person | 36136 | 67 |
| Number of employees by geographical region - Hong Kong, Macau, Taiwan and overseas regions | Person | 79 | 67 |
| Total workforce | Person | 36215 | 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 33.69 | 67 |
| Employee turnover rate by age group - 30 to 50 years old | % | 29.32 | 67 |
| Employee turnover rate by age group - Over 50 years old | % | 19.40 | 67 |
| Employee turnover rate by age group - Under 30 years old | % | 40.92 | 67 |
| Employee turnover rate by gender - Female | % | 31.13 | 67 |
| Employee turnover rate by gender - Male | % | 35.68 | 67 |
| Employee turnover rate by geographical region - Chinese mainland | % | 33.71 | 67 |
| Employee turnover rate by geographical region - Hong Kong, Macau, Taiwan and overseas regions | % | 23.85 | 67 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | Day | 521 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of learners involved in Zhiniao platform courses | million | 1.97 | 6 |
| Number of micro-courses launched on Zhiniao platform | 6136 | 6 | |
| Number of training sessions launched on Zhiniao platform | 7535 | 6 | |
| The percentage of employees trained | % | 100 | 68 |
| The percentage of employees trained by employee category (Non-senior management) | % | 100 | 68 |
| The percentage of employees trained by employee category (Senior management) | % | 100 | 68 |
| The percentage of employees trained by gender (Female) | % | 100 | 68 |
| The percentage of employees trained by gender (Male) | % | 100 | 68 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of learning hours on Zhiniao platform | hours | 195500 | 6 |
| The average training hours completed per employee | Hour | 4.99 | 68 |
| The average training hours completed per employee by employee category (Non-senior management) | Hour | 4.98 | 68 |
| The average training hours completed per employee by employee category (Senior management) | Hour | 6.21 | 68 |
| The average training hours completed per employee by gender (Female) | Hour | 4.93 | 68 |
| The average training hours completed per employee by gender (Male) | Hour | 5.06 | 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of agricultural small and micro businesses served (cumulative) | 310000 | 6 | |
| Number of loans provided to SBOs | 6841751 | 6 | |
| Number of suppliers | 444 | 68 | |
| Number of suppliers by geographical region (Central China) | 75 | 68 | |
| Number of suppliers by geographical region (East China) | 138 | 68 | |
| Number of suppliers by geographical region (North China) | 119 | 68 | |
| Number of suppliers by geographical region (Northeast China) | 22 | 68 | |
| Number of suppliers by geographical region (Northwest China) | 30 | 68 | |
| Number of suppliers by geographical region (South China) | 60 | 68 | |
| Total loan amounts provided to SBOs | RMB billion | 315.4 | 6 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Loan amounts to agricultural small and micro businesses (cumulative) | RMB billion | 60 | 6 |
| Percentage of suppliers completed on-site assessments and annual evaluations | % | 100 | 6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons | % | N/A | 69 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Customer complaint rate | % | 0.0009 | 69 |
| Customer complaint rate (efficient finance) | % | 0.0009 | 6 |
| Customer complaint response rate (efficient finance) | % | 100 | 6 |
| Number of consumer finance customers served nationwide | million | 5.5 | 6 |
| Number of customers served (efficient finance) | million | 7.84 | 6 |
| Number of products and services related complaints received | Case | 563 | 69 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Reduction in loan application process breakpoints using AI solution 'Xingyun' | % | 50 | 6 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Coverage of ISO 27001:2013 information security management system certification | % | 100 | 6 |
| Number of offline consumer publicity and education activities conducted | 375 | 6 | |
| Number of tweets posted for consumer protection publicity and education | 157 | 6 | |
| Percentage of users in third tier cities and below (consumer finance) | % | 92 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Reduction in average loan application time using AI solution 'Xingyun' | % | 31 | 6 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of partners signed the Integrity Commitment | % | 100 | 6 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hours of anti-corruption training provided to directors | Hour | 3 | 69 |
| Hours of anti-corruption training provided to employees | Hour | 7650 | 69 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Emergency response (community investment focus area) | RMB '000 | 80 | 69 |
| Health care (community investment focus area) | RMB '000 | 117.83 | 69 |
| Industrial assistance (community investment focus area) | RMB '000 | 154.24 | 69 |
| Number of 'Bugle Call' campaign kick-off meetings | 29 | 6 | |
| Number of 'Bugle Call' campaign learning courses | 20 | 6 | |
| Number of 'Bugle Call' campaign notifications of typical cases | 28 | 6 | |
| Number of 'Bugle Call' campaign policy publicity sessions | 120 | 6 | |
| Number of champions trained in rural green development | 50000 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Area of land guarded by 'Ping An Guardian Action - National Parks' program | square kilometers | 10000 | 6 |
| Education donation (community investment focus area) | RMB '000 | 103.25 | 69 |
| Volunteer hours | Hour | 5708.64 | 69 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 117.63 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 19614.02 |
| Total GHG Emissions | tCO2e | 23510.43 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 0.65 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 3778.78 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Disposed | Tons | 151.68 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tons/person | 0.004 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/person | 0.97 |
| Total Energy Consumption | MWh | 34979.72 |
| Total Indirect Energy Consumption | MWh | 34392.45 |
| Total Non-Renewable Fuel Consumption | MWh | 587.26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | M3 | 187800.36 |
| Water Consumption Intensity (By Revenue) | M3/person | 5.19 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Packaging Material Consumption (Paper) | % reduction compared to previous year | 28 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 24428 |
| Number of Employees Aged Above 50 | Person | 96 |
| Number of Employees Aged Below 30 | Person | 11691 |
| Number of Employees in Hong Kong and Mainland China | Person | 36215 |
| Number of Employees in Mainland China | Person | 36136 |
| Number of Employees in Overseas | Person | 79 |
| Number of Female Employees | Person | 16438 |
| Number of Full-time Employees | Person | 36215 |
| Number of General Employees | Person | 36063 |
| Number of Male Employees | Person | 19777 |
| Number of Senior Management Employees | Person | 152 |
| Number of Total Employees | Person | 36215 |
| Percentage of Employees Aged 30-50 | % | 67.48 |
| Percentage of Employees Aged Above 50 | % | 0.27 |
| Percentage of Employees Aged Below 30 | % | 32.29 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 |
| Percentage of Employees in Mainland China | % | 99.78 |
| Percentage of Employees in Overseas | % | 0.22 |
| Percentage of Female Employees | % | 45.38 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 54.62 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 29.32 |
| Turnover Rate of Employees Aged Above 50 | % | 19.4 |
| Turnover Rate of Employees Aged Below 30 | % | 40.92 |
| Turnover Rate of Employees in Mainland China | % | 33.71 |
| Turnover Rate of Female Employees | % | 31.13 |
| Turnover Rate of Male Employees | % | 35.68 |
| Turnover Rate of Total Employees | % | 33.69 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 521 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hour | 4.93 |
| Average Training Hours (General Staff) | hour | 4.98 |
| Average Training Hours (Male) | hour | 5.06 |
| Average Training Hours (Senior Management) | hour | 6.21 |
| Average Training Hours per Employee | hour | 4.99 |
| Total Training Hours | hours | 195500 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Central China | 75 | |
| Number of Suppliers in East China | 138 | |
| Number of Suppliers in North China | 119 | |
| Number of Suppliers in Northeast China | 22 | |
| Number of Suppliers in Northwest China | 30 | |
| Number of Suppliers in South China | 60 | |
| Number of Total Suppliers | 444 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Products and Service Related Complaints | Case | 563 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Anti-corruption Training Hours for Directors and Management | Hour | 3 |
| Total Hours of Anti-corruption Training | Hour | 7653 |
| Total Hours of Anti-corruption Training for Employees | Hour | 7650 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Education Donation | RMB '000 | 103.25 |
| Total Volunteer Service Hours | Hour | 5708.64 |