2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2025 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions (scope 1 and scope 2) per unit area | Ton of CO₂ equivalent/m² | 0.05 | 77 | |
| Greenhouse gas emissions per person (scope 1 and scope 2) | Ton of CO₂ equivalent/person | 1.15 | 77 | |
| Greenhouse gas emissions per unit area (scope 1 and scope 2) | tons of CO₂ equivalent/m² | 0.05 | 0.07 | 30 |
| Total greenhouse gas emissions (scope 1 and scope 2) | Ton of CO₂ equivalent | 2092 | 77 | |
| Total scope 3 greenhouse gas emissions | Ton of CO₂ equivalent | 1166 | 77 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste - Used batteries | Unit | 282 | 77 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste - Domestic waste | Ton | 375 | 77 |
| Non-hazardous waste - Ink boxes | Gram | 31850 | 77 |
| Non-hazardous waste - Kitchen waste | Ton | 118 | 77 |
| Non-hazardous waste - Toner cartridges | Pack | 109 | 77 |
| Non-hazardous waste - Waste paper | Ton | 6 | 77 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions per unit area controlled at not higher than 0.07 tons of CO₂ equivalent/m² | tons CO₂ equivalent/m² | 0.07 | 6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2025 | Report Pages |
|---|---|---|---|---|
| Gasoline consumption of self-owned vehicles | Litre | 38218 | 77 | |
| Natural gas consumption per person | m³/person | 23.4 | 77 | |
| Natural gas consumption per unit area | m³/m² | 1.2 | 77 | |
| Power consumption per person | kWh/person | 1853.53 | 77 | |
| Power consumption per unit area | kWh/m² | 95.22 | 90.61 | 30, 77 |
| Power consumption per unit area controlled at not higher than 90.61 kWh/m² | kWh/m² | 90.61 | 6 | |
| Total natural gas consumption | m³ | 42403 | 77 | |
| Total power consumption | kWh | 3358595 | 77 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2025 | Report Pages |
|---|---|---|---|---|
| Total water consumption | Ton | 17773 | 77 | |
| Water consumption per person | Ton/person | 9.81 | 77 | |
| Water consumption per unit area | Ton/m², ton/m² | 0.5 | 30, 77 | |
| Water consumption per unit area (targeted decrease from 2021 benchmark) | decrease by 11% | 30 | ||
| Water consumption per unit area in 2025 will decrease by 11% from 2021 | % | -11 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees by age group: 30 to 50 years old | Person | 1486 | 74 |
| Number of employees by age group: <30 years old | Person | 301 | 74 |
| Number of employees by age group: >50 years old | Person | 25 | 74 |
| Number of employees by gender: Female | Person | 671 | 74 |
| Number of employees by gender: Male | Person | 1141 | 74 |
| Number of employees by region: Mainland China | Person | 1808 | 74 |
| Number of employees by region: Overseas and Hong Kong, Macau and Taiwan | Person | 4 | 74 |
| Number of female employees taking maternity leave | Person | 19 | 74 |
| Number of full-time contract employees | Person | 1712 | 74 |
| Number of full-time dispatched employees | Person | 100 | 74 |
| Of which: value-added tax | RMB100 million | 1.11 | 72 |
| Proportion of female employees back to work after taking maternity leave | % | 100 | 74 |
| Total assets | RMB100 million | 1233.51 | 72 |
| Total number of employees (including dispatched labour) | Person | 1812 | 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 32.89 | 74 |
| Employee turnover rate by age group: 30 to 50 years old | % | 32.97 | 74 |
| Employee turnover rate by age group: <30 years old | % | 32.23 | 74 |
| Employee turnover rate by age group: >50 years old | % | 36 | 74 |
| Employee turnover rate by gender: Female | % | 21.46 | 74 |
| Employee turnover rate by gender: Male | % | 39.61 | 74 |
| Employee turnover rate by region: Mainland China | % | 32.8 | 74 |
| Employee turnover rate by region: Overseas and Hong Kong, Macau and Taiwan | % | 75 | 74 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | Day | 41 | 76 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage of physical examination for employees | % | 100 | 100 | 100 | 76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage of employee training | % | 100 | 100 | 100 | 75 |
| Coverage of employee training by employee category: General employees | % | 95.7 | 96.05 | 94.92 | 75 |
| Coverage of employee training by employee category: Middle management | % | 3.83 | 3.5 | 4.64 | 75 |
| Coverage of employee training by employee category: Senior management | % | 0.47 | 0.45 | 0.44 | 75 |
| Coverage of employee training by gender: Female | % | 35.45 | 35.13 | 37.03 | 75 |
| Coverage of employee training by gender: Male | % | 64.55 | 64.87 | 62.97 | 75 |
| Person-times of employee training | Person-time | 13456 | 30273 | 30056 | 75 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Training duration per employee | Hour | 33 | 37 | 49 | 75 |
| Training duration per employee by employee category: General employees | Hour | 33 | 36 | 48 | 75 |
| Training duration per employee by employee category: Middle management | Hour | 44 | 40 | 45 | 75 |
| Training duration per employee by employee category: Senior management | Hour | 58 | 77 | 72 | 75 |
| Training duration per employee by gender: Female | Hour | 33 | 35 | 46 | 75 |
| Training duration per employee by gender: Male | Hour | 33 | 37 | 51 | 75 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Suppliers in Mainland China | Company | 522 | 479 | 740 | 73 |
| Suppliers overseas and in Hong Kong, Macau and Taiwan | Company | 29 | 13 | 30 | 73 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction | % | 99.6 | 99.6 | 99.5 | 73 |
| Number of customer inquiries | Case | 427144 | 349915 | 226774 | 73 |
| Number of reasonable complaints | Case | 2 | 73 | ||
| Percentage of complaint resolution | % | 100 | 100 | 100 | 73 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Of which: corporate income tax | RMB100 million | 8.5 | 72 |
| Of which: other taxes | RMB100 million | 1.85 | 72 |
| Total tax paid | RMB100 million | 11.46 | 72 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Directors receiving anti-corruption-related training | Person | 2 | 72 |
| Number of anti-corruption training sessions | Session | 18 | 72 |
| Number of employees receiving anti-corruption-related training | Person | 1032 | 72 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB Yuan/share | 0.18 | 72 | ||
| Number of participants of volunteer service | Person-time | 67 | 1023 | 96 | 76 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Social contribution value per share | RMB Yuan/share | 0.82 | 72 | ||
| Total charitable and other donations | RMB Yuan | 1038000 | 184653 | 76 | |
| Total volunteer service hours | Hour | 228 | 2000 | 191 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2025 |
|---|---|---|---|
| Total GHG Emissions | Ton of CO₂ equivalent | 2092 | |
| Total GHG Emissions Intensity (By Area) | Ton of CO₂ equivalent/m² | 0.05 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | Ton of CO₂ equivalent/person | 1.15 | |
| Total Other Indirect Energy Emissions (Scope 3) | Ton of CO₂ equivalent | 1166 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Unit | 282 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Ton | 375 |
| Non-Hazardous Waste (Kitchen Waste) | Ton | 118 |
| Paper Waste | Ton | 6 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Reduction in GHG Intensity Compared to Last Year (By Area) | tons CO₂ equivalent/m² | 0.07 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2025 |
|---|---|---|---|
| Gasoline Consumption | Litre | 38218 | |
| Natural Gas Consumption | m³ | 42403 | |
| Natural Gas Consumption Intensity (By Area) | m³/m² | 1.2 | |
| Natural Gas Consumption Intensity (By Employee) | m³/person | 23.4 | |
| Purchased Electricity Intensity (By Area) | kWh/m² | 95.22 | 90.61 |
| Purchased Electricity Intensity (By Employee) | kWh/person | 1853.53 | |
| Total Power Consumption | kWh | 3358595 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | Ton | 17773 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 1486 |
| Number of Employees Aged Above 50 | Person | 25 |
| Number of Employees Aged Below 30 | Person | 301 |
| Number of Employees in Mainland China | Person | 1808 |
| Number of Employees in Overseas | Person | 4 |
| Number of Female Employees | Person | 671 |
| Number of Full-time Employees | Person | 1712 |
| Number of Male Employees | Person | 1141 |
| Number of Total Employees | Person | 1812 |
| Percentage of Employees Aged 30-50 | % | 82 |
| Percentage of Employees Aged Above 50 | % | 1.38 |
| Percentage of Employees Aged Below 30 | % | 16.62 |
| Percentage of Employees in Mainland China | % | 99.78 |
| Percentage of Employees in Overseas | % | 0.22 |
| Percentage of Female Employees | % | 37.02 |
| Percentage of Full-time Employees | % | 94.48 |
| Percentage of Male Employees | % | 62.98 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 32.97 |
| Turnover Rate of Employees Aged Above 50 | % | 36 |
| Turnover Rate of Employees Aged Below 30 | % | 32.23 |
| Turnover Rate of Employees in Mainland China | % | 32.8 |
| Turnover Rate of Female Employees | % | 21.46 |
| Turnover Rate of Male Employees | % | 39.61 |
| Turnover Rate of Total Employees | % | 32.89 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 41 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 35.45 | 35.13 | 37.03 |
| Percentage of Trained General Employees | % | 95.7 | 96.05 | 94.92 |
| Percentage of Trained Male Employees | % | 64.55 | 64.87 | 62.97 |
| Percentage of Trained Middle Management | % | 3.83 | 3.5 | 4.64 |
| Percentage of Trained Senior Management | % | 0.47 | 0.45 | 0.44 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 33 | 35 | 46 |
| Average Training Hours (General Employees) | Hour | 33 | 36 | 48 |
| Average Training Hours (Male) | Hour | 33 | 37 | 51 |
| Average Training Hours (Middle Management) | Hour | 44 | 40 | 45 |
| Average Training Hours (Senior Management) | Hour | 58 | 77 | 72 |
| Average Training Hours per Employee | Hour | 33 | 37 | 49 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Company | 522 | 479 | 740 |
| Number of Total Suppliers | Company | 551 | 492 | 770 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | Case | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Anti-corruption Training Session | Session | 18 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 2 |
| Number of General Employees Attendance for Anti-corruption Training | Person | 1032 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 1034 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB Yuan | 1038000 | 184653 | |
| Total Social Investment | RMB Yuan | 1038000 | 184653 | |
| Total Volunteer Service Hours | Hour | 228 | 2000 | 191 |