2023 Environmental, Social, and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Scope 2 greenhouse gas emissions | Tonnes CO2e | 1326.3 | 1097.47 | 62 |
| Scope 2 greenhouse gas emissions intensity | Tonnes CO2e/person | 0.47 | 0.45 | 62 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste intensity | Tonnes/person | 0.0015 | 0.0017 | 62 |
| Total hazardous waste | Tonnes | 4.16 | 4.2 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste intensity | Tonnes/person | 0.081 | 0.0782 | 62 |
| Paper consumption in the office | Tonnes | 6.61 | 4.58 | 62 |
| Total non-hazardous waste | Tonnes | 229.1 | 190.8 | 62 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electric power consumed intensity | MWh/person | 0.8 | 0.79 | 62 |
| Total electric power consumption | MWh | 2269.01 | 1924.37 | 62 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total water consumption | Tonnes | 16098.54 | 7221.46 | 62 |
| Water consumption intensity | Tonnes/person | 5.68 | 2.96 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total workplace electricity consumption decrease | % | 18 | 61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average hiring cost per FTE | RMB | 12029 | 42 | |
| Newly hired Han Chinese employees | 249 | 42 | ||
| Newly hired ethnic minority employees | 12 | 42 | ||
| Newly hired female employees | 232 | 42 | ||
| Newly hired male employees | 125 | 42 | ||
| Number of employees by age - Employees aged between 30 to 50 | person | 2148 | 1953 | 63 |
| Number of employees by age - Employees over 50 | person | 47 | 37 | 63 |
| Number of employees by age - Employees under 30 | person | 637 | 450 | 63 |
| Number of employees by category - Intermediate employees | person | 600 | 447 | 63 |
| Number of employees by category - Junior employees | person | 2181 | 1945 | 63 |
| Number of employees by category - Senior employees | person | 51 | 48 | 63 |
| Number of employees by gender - Female employees | person | 996 | 859 | 63 |
| Number of employees by gender - Male employees | person | 1836 | 1581 | 63 |
| Number of employees by region - Number of Hong Kong, Macau, Taiwan and overseas employees | person | 203 | 144 | 63 |
| Number of employees by region - Number of mainland employees | person | 2629 | 2296 | 63 |
| Number of female employees | 859 | 42 | ||
| Number of junior employee trainees | person | 1920 | 47 | |
| Number of male employee trainees | person | 1562 | 47 | |
| Number of male employees | 1581 | 42 | ||
| Total number of employees | person | 2832 | 2440 | 42, 63 |
| Total number of new employee hires | 357 | 42 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employees turnover rate by age - Employees aged between 30 to 50 | % | 33 | 27 | 63 |
| Employees turnover rate by age - Employees over 50 | % | 36 | 45* | 63 |
| Employees turnover rate by age - Employees under 30 | % | 39 | 28 | 63 |
| Employees turnover rate by gender - Female employees | % | 33 | 27 | 63 |
| Employees turnover rate by gender - Male employees | % | 36 | 27 | 63 |
| Employees turnover rate by region - Turnover rate of Hong Kong, Macau, Taiwan, and overseas employees | % | 48 | 48* | 63 |
| Employees turnover rate by region - Turnover rate of mainland employees | % | 34 | 25 | 63 |
| Percentage of open positions filled by internal candidates (internal hires) | 32% | 42 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of day losses due to work-related injury | Day | 35 | 64 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Career development training coverage percentage for female employees | % | 98.7 | 47 | |
| Career development training coverage percentage for intermediate employees | % | 99.3 | 47 | |
| Career development training coverage percentage for junior employees | % | 98.7 | 47 | |
| Career development training coverage percentage for male employees | % | 98.8 | 47 | |
| Career development training coverage percentage for senior employees | % | 97.9 | 47 | |
| Employee training satisfaction score | out of 10 | 9.3 | 47 | |
| Number of career development related trainings conducted | 20 | 47 | ||
| Number of female employee trainees | person | 848 | 47 | |
| Number of intermediate employee trainees | person | 433 | 47 | |
| Number of senior employee trainees | person | 47 | 47 | |
| Percentage of trained employees by category - Intermediate employees | % | 70 | 99.3 | 64 |
| Percentage of trained employees by category - Junior employees | % | 100 | 98.7 | 64 |
| Percentage of trained employees by category - Senior employees | % | 20 | 97.9 | 64 |
| Percentage of trained employees by gender - Female employees | % | 94.8 | 98.7 | 64 |
| Percentage of trained employees by gender - Male employees | % | 90.8 | 98.8 | 64 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee by category - Intermediate employees | Hour | 8 | 4.6 | 64 |
| Average training hours per employee by category - Junior employees | Hour | 7 | 4.4 | 64 |
| Average training hours per employee by category - Senior employees | Hour | 20 | 6.6 | 64 |
| Average training hours per employee by gender - Female employees | Hour | 7.2 | 5.2 | 64 |
| Average training hours per employee by gender - Male employees | Hour | 7.2 | 4.1 | 64 |
| Average training hours per female employee | hours/person | 5.2 | 47 | |
| Average training hours per intermediate employee | hours/person | 4.6 | 47 | |
| Average training hours per junior employee | hours/person | 4.4 | 47 | |
| Average training hours per male employee | hours/person | 4.1 | 47 | |
| Average training hours per senior employee | hours/person | 6.6 | 47 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of Hong Kong, Macau, Taiwan, and overseas suppliers | Entity | 7 | 18 | 64 |
| Number of domestic and international certifications | 71 | 8 | ||
| Number of mainland Chinese suppliers | Entity | 857 | 461 | 64 |
| Total number of new cooperating suppliers in the year | Entity | 864 | 479 | 64 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of suppliers inspected in the admittance review procedure | Entity | 1563 | 324 | 64 |
| Number of suppliers whose cooperation was terminated because of the discovery of abnormal behavior | Entity | 11 | 39 | 64 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Complaint resolution rate | % | 100 | 100 | 64 |
| Number of global awards | 78 | 8 | ||
| Number of product and service complaints | Case | 6 | 4 | 64 |
| Online service satisfaction rate | Point | 9 (out of 10) | 8.5 (out of 9) | 64 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of 1st prizes in international contests | 11 | 8 | |
| Total number of prestigious awards from globally recognized consulting firms | 305 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 1326.3 | 1097.47 |
| Scope 2 GHG Emissions Intensity (By Employee) | Tonnes CO2e/person | 0.47 | 0.45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | Tonnes | 4.16 | 4.2 |
| Total Hazardous Waste Intensity (By Employee) | Tonnes/person | 0.0015 | 0.0017 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonnes | 229.1 | 190.8 |
| Paper Waste | Tonnes | 6.61 | 4.58 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tonnes/person | 0.081 | 0.0782 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Grid Electricity Consumption | MWh | 2269.01 | 1924.37 |
| Purchased Electricity | MWh | 2269.01 | 1924.37 |
| Total Electricity Consumption Intensity (By Employee) | MWh/person | 0.8 | 0.79 |
| Total Indirect Energy Consumption | MWh | 2269.01 | 1924.37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | Tonnes | 16098.54 | 7221.46 |
| Water Consumption Intensity (By Revenue) | Tonnes/person | 5.68 | 2.96 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 18 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | person | 2148 | 1953 |
| Number of Employees Aged Above 50 | person | 47 | 37 |
| Number of Employees Aged Below 30 | person | 637 | 450 |
| Number of Employees in Hong Kong and Mainland China | person | 2832 | 2440 |
| Number of Employees in Mainland China | person | 2629 | 2296 |
| Number of Female Employees | person | 996 | 859 |
| Number of Male Employees | person | 1836 | 1581 |
| Number of New Employees | person | 357 | |
| Number of New Employees (Female) | person | 232 | |
| Number of New Employees (Male) | person | 125 | |
| Number of Total Employees | person | 2832 | 2440 |
| Percentage of Employees Aged 30-50 | % | 75.89 | 80.08 |
| Percentage of Employees Aged Above 50 | % | 1.66 | 1.52 |
| Percentage of Employees Aged Below 30 | % | 22.5 | 18.44 |
| Percentage of Employees in Mainland China | % | 92.83 | 94.1 |
| Percentage of Female Employees | % | 35.17 | 35.2 |
| Percentage of Male Employees | % | 64.83 | 64.8 |
| Percentage of New Employees | % | 14.63 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33 | 27 |
| Turnover Rate of Employees Aged Above 50 | % | 36 | 45 |
| Turnover Rate of Employees Aged Below 30 | % | 39 | 28 |
| Turnover Rate of Employees in Mainland China | % | 34 | 25 |
| Turnover Rate of Female Employees | % | 33 | 27 |
| Turnover Rate of Male Employees | % | 36 | 27 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 94.8 | 98.7 |
| Percentage of Trained General Employees | % | 100 | 98.7 |
| Percentage of Trained Male Employees | % | 90.8 | 98.8 |
| Percentage of Trained Middle Management | % | 70 | 99.3 |
| Percentage of Trained Senior Management | % | 20 | 97.9 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 7.2 | 5.2 |
| Average Training Hours (General Employees) | Hour | 7 | 4.4 |
| Average Training Hours (Male) | Hour | 7.2 | 4.1 |
| Average Training Hours (Middle Management) | Hour | 8 | 4.6 |
| Average Training Hours (Senior Management) | Hour | 20 | 6.6 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Entity | 857 | 461 |
| Number of Total Suppliers | Entity | 864 | 479 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | -33.33 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | Case | 6 | 4 |