2023 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxide emission reduction equivalent | '0000 tons | 0.09 | 0.04 | 21 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Ammonia nitrogen emission reduction equivalent | Ton | 897.02 | 362.34 | 20 |
| Carbon dioxide emission reduction equivalent | '0000 tons | 29.52 | 47.42 | 20 |
| Chemical oxygen demand emission reduction equivalent | Ton | 420.98 | 2248.3 | 20 |
| Sulfur dioxide emission reduction equivalent | '0000 tons | 0.05 | 0.04 | 21 |
| Volatile organic compound emission reduction equivalent | Ton | 1545.45 | 844.11 | 21 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Paper saved from e-statement | '0000 pieces | 585.1 | 771.23 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Standard coal saved annually | '0000 tons | 8.34 | 16.46 | 20 |
| Total fuel consumption of official vehicles of the Head Office | Liter | 13494 | 14873 | 21 |
| Total gas consumption of the Head Office building | m3 | 1058582 | 749254 | 21 |
| Total office power consumption of the Head Office | kWh | 19869508 | 20743392 | 21 |
| Total power consumption of the Data Center | kWh | 10070715 | 20650820 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Paper usage for various promotion materials, cards and envelopes, single-sheet papers | '0000 pieces | 26.2 | 17.95 | 21 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average power utilization efficiency (PUE) of data center | - | 1.78 | 1.79 | 21 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water consumption reduction equivalent | '0000 tons | 44.47 | 37.17 | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Allowance coverage ratio | % | 150.95 | 159.48 | 20 |
| Condolence fund distributed by Tianjin grassroots labor union | RMB | 884800 | 107 | |
| Condolence fund distributed during New Year’s Day and Chinese New Year warmth delivery activity | RMB | 112000 | 107 | |
| Gender ratio of employees | % | 46.74 | 53.26 | 25 |
| Gender ratio of middle-level management and senior management | % | 80.77 | 19.23 | 25 |
| Growth Leadership ranking in China banking industry by the Time Weekly | rank | 23 | 14 | |
| Number of branches visited by president and vice-president of Head Office Labor Union for grassroots needs survey | branches | 8 | 107 | |
| Number of employees aged 31-50 | Person | 9153 | 9554 | 24 |
| Number of employees from Chinese Mainland | Person | 13222 | 13843 | 24 |
| Number of employees from Hong Kong | Person | 64 | 58 | 24 |
| Number of employees over 50 years old | Person | 729 | 838 | 24 |
| Number of employees under 30 years old | Person | 3404 | 3509 | 24 |
| Number of female employees | Person | 7080 | 7403 | 24 |
| Number of male employees | Person | 6206 | 6498 | 24 |
| Number of members insured under exclusive assistance and protection plan (Tianjin head office labor union) | members | 1985 | 107 | |
| Number of minority employees | Person | 566 | 633 | 25 |
| Number of new employees | Person | 2106 | 1360 | 24 |
| Number of people in Tianjin grassroots labor union applying for wedding, childcare, hospitalization, retirement and funeral condolence | people | 540 | 107 | |
| Return on net assets | % | 5.81 | 4.48 | 20 |
| Return on total assets | % | 0.38 | 0.3 | 20 |
| Total assets | RMB'0000 | 165945990.2 | 173273383.6 | 20 |
| Total number of employees | Person | 13286 | 13901 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 5.15 | 4.92 | 24 |
| Operating income | RMB'0000 | 2646522 | 2499737 | 20 |
| Turnover rate of employees aged 31-50 | % | 3.47 | 3.18 | 24 |
| Turnover rate of employees over 50 years old | % | 0.1 | 0.14 | 24 |
| Turnover rate of employees under 30 years old | % | 1.58 | 1.6 | 24 |
| Turnover rate of female employees | % | 2.21 | 2.35 | 24 |
| Turnover rate of male employees | % | 2.94 | 2.57 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees learning online | Person | 14221 | 14870 | 25 |
| Number of employees participating in training | Person | 942078 | 1268308 | 25 |
| Number of employees receiving hospitalized care for serious illnesses (Tianjin head office labor union) | employees | 37 | 107 | |
| Number of female employees provided with additional health care insurance (Tianjin head office labor union) | female employees | 1264 | 107 | |
| Proportion of grassroots employees participating in training | % | 100 | 100 | 25 |
| Proportion of middle-level management participating in training | % | 100 | 100 | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average length of training and learning for employees | Hour | 24.89 | 31.55 | 25 |
| Average length of training for front-line employees | Hour | 23.88 | 33.66 | 25 |
| Average length of training for middle-level management | Hour | 60 | 75 | 25 |
| Number of employee training sessions | Session | 5012 | 4075 | 25 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Accumulated investment in Bohai Farmer Loans | million RMB | 500 | 58 | |
| Balance of agriculture-related loans of the Bank | billion RMB | 556.313 | 58 | |
| Balance of green loans | RMB100 million | 273.05 | 312.59 | 20 |
| Budget amount involved in centralized procurement | RMB'0000 | 41530 | 89558 | 23 |
| Number of domestic and overseas branches | Branch | 336 | 370 | 23 |
| Number of domestic self-service banking outlets | Outlet | 335 | 369 | 23 |
| Number of overseas suppliers | Supplier | 5 | 7 | 23 |
| Number of sub-branches | sub-branches | 283 | 84 | |
| Number of suppliers in Chinese Mainland | Supplier | 581 | 689 | 23 |
| Number of tier-one branches | branches | 36 | 84 | |
| Number of tier-two branches | branches | 33 | 84 | |
| Total number of centralized procurement projects | Project | 358 | 848 | 23 |
| Total number of financial technology projects | Project | 595 | 457 | 23 |
| Total number of orders on Bohai Procurement Easy Management Platform | orders | 6000 | 108 | |
| Total order value on Bohai Procurement Easy Management Platform | million RMB | 111 | 108 | |
| Year-on-year increase in green loans | % | 10.46 | 14.48 | 20 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average project cycle of centralized procurement | Day | 57 | 34 | 23 |
| Coverage ratio of centralized procurement catalog project performance management | % | 100 | 100 | 23 |
| Coverage ratio of supplier review | % | 100 | 100 | 23 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total number of officially opened outlets | outlets | 370 | 84 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average project cycle of financial technology projects | Day | 95.5 | 95.3 | 23 |
| Comprehensive business channel - customer calls handled through voice call AI customer service | calls | 509600 | 84 | |
| Comprehensive business channel - customer enquiries handled through online AI customer service | enquiries | 160700 | 84 | |
| Manual service volume of remote banking | 10000 persons | 56.31 | 109.86 | 24 |
| Number of customer complaints received | Case | 11380 | 21907 | 24 |
| Number of performances being praised and recognized by customers | Time | 77 | 324 | 24 |
| Number of self-service devices | Set | 625 | 605 | 23 |
| Number of smart outbound calls made to customers | calls | 1016000 | 84 | |
| Online channel chat-bot service volume | 10000 persons | 109.51 | 274.36 | 24 |
| Overall customer satisfaction | % | 99.17 | 99.38 | 24 |
| Remote bank center total call-in business enquiries accepted | enquiries | 2826200 | 84 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Credit card business channel - customer calls handled through voice call AI customer service | calls | 418100 | 84 | |
| Credit card business channel - customer enquiries handled through online AI customer service | enquiries | 10300 | 84 | |
| Percentage of credit card customer using e-statement | % | 100 | 100 | 21 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 11.5 | 11.61 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Green loan balance | billion RMB | 31.259 | 8 |
| Inclusive loan balance | billion RMB | 115.471 | 8 |
| Number of free domestic inter-bank ATM withdrawals per month for Rural Revitalization Card | withdrawals/month | 10 | 58 |
| Number of inclusive loan accounts | accounts | 115665 | 8 |
| Number of newly opened outlets (including relocated outlets and outlets relocated for upgrade) | outlets | 52 | 84 |
| Percentage increase in balance of agriculture-related loans of the Bank compared to previous year | % | 11.35 | 58 |
| Percentage increase in balance of inclusive agriculture-related loans of the Bank compared to previous year | % | 24.67 | 58 |
| Percentage increase in balance of loans to areas lifted out of poverty compared to beginning of the year | % | 321.89 | 58 |
| Proportion of loans disbursed in original poverty areas and counties (of total loans disbursed) | % | 37.65 | 58 |
| Tianjin head office labor union donation for hospitalized care for employees with serious illnesses | RMB | 255500 | 107 |
| Top 1000 World Banks ranking | rank | 124 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average loan rate | % | 5.13 | 8 | |
| Budget amount involved in financial technology projects | RMB'0000 | 61081 | 58474 | 23 |
| Charity donation | RMB'0000 | 420 | 419.98 | 25 |
| Completion rate of annual plan for inclusive agriculture-related loans | % | 183.71 | 8 | |
| Completion rate of credit plan for inclusive agriculture-related loans | % | 183.71 | 58 | |
| Fund allocated by Head Office Labor Union for organizing cultural and sports activities | RMB | 9000000 | 107 | |
| Increase in balance of agriculture-related loans of the Bank | billion RMB | 55.742 | 58 | |
| Increase in balance of inclusive agriculture-related loans (year-on-year) | % | 24.67 | 8 | |
| Number of business points receiving special fund for small fitness equipment | business points | 49 | 107 | |
| Number of employees receiving comfort during New Year’s Day and Chinese New Year warmth delivery activity | employees | 39 | 107 | |
| Number of small and micro community sub-branches | sub-branches | 18 | 84 | |
| Special fund allocated by Head Office Labor Union for business points to purchase small fitness equipment | RMB | 422000 | 107 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| NOâ‚“ Emissions | tons | 900 | 400 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | Ton | 897.02 | 362.34 |
| CO2 Emissions Reduction Compared to Last Year | kg | 295200 | 474200 |
| SO2 Emissions Reduction Compared to Last Year | kg | 500 | 400 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Natural Gas Consumption | m3 | 1058582 | 749254 |
| Purchased Electricity | kWh | 29940223 | 41394212 |
| Total Fuel Consumption of Official Vehicles of the Head Office | Liter | 13494 | 14873 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption Reduction Compared to Last Year | '0000 tons | 44.47 | 37.17 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 9153 | 9554 |
| Number of Employees Aged Above 50 | Person | 729 | 838 |
| Number of Employees Aged Below 30 | Person | 3404 | 3509 |
| Number of Employees in Hong Kong | Person | 64 | 58 |
| Number of Employees in Hong Kong and Mainland China | Person | 13286 | 13901 |
| Number of Employees in Mainland China | Person | 13222 | 13843 |
| Number of Female Employees | Person | 7080 | 7403 |
| Number of Male Employees | Person | 6206 | 6498 |
| Number of New Employees | Person | 2106 | 1360 |
| Number of Total Employees | Person | 13286 | 13901 |
| Percentage of Employees Aged 30-50 | % | 68.89206683727231 | 68.72886842673189 |
| Percentage of Employees Aged Above 50 | % | 5.486978774650007 | 6.02834328465578 |
| Percentage of Employees Aged Below 30 | % | 25.620954388077678 | 25.242788288612328 |
| Percentage of Employees in Hong Kong | % | 0.4817100707511667 | 0.41723617005970787 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 | 100 |
| Percentage of Employees in Mainland China | % | 99.51828992924884 | 99.58276382994029 |
| Percentage of Female Employees | % | 46.74 | 53.26 |
| Percentage of Male Employees | % | 53.26 | 46.74 |
| Percentage of New Employees | % | 15.851272015655576 | 9.783468815193151 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.47 | 3.18 |
| Turnover Rate of Employees Aged Above 50 | % | 0.1 | 0.14 |
| Turnover Rate of Employees Aged Below 30 | % | 1.58 | 1.6 |
| Turnover Rate of Female Employees | % | 2.21 | 2.35 |
| Turnover Rate of Male Employees | % | 2.94 | 2.57 |
| Turnover Rate of Total Employees | % | 5.15 | 4.92 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (General Employees) | Hour | 23.88 | 33.66 |
| Average Training Hours (Middle Management) | Hour | 60 | 75 |
| Average Training Hours per Employee | Hour | 24.89 | 31.55 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Supplier | 581 | 689 |
| Number of Suppliers in Overseas | Supplier | 5 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | 92.5 | |
| Total Number of Customer Complaints | Case | 11380 | 21907 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Cash Donations | RMB'0000 | 420 | 419.98 |
| Total Public Welfare Donations | RMB'0000 | 420 | 419.98 |
| Total Social Investment | RMB'0000 | 420 | 419.98 |