2023 Corporate Social Responsibility & Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
NOx emissions (tonne) | tonne | 3.77 | 3.25 | 4.25 | 68 |
SOx emissions (tonne) | tonne | 0.018 | 0.016 | 0.021 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Direct emissions (Scope 1) (tonne CO2-eq) | tonne CO2-eq | 908 | 771 | 983 | 69 | |||
Indirect emissions (Scope 2) (tonne CO2-eq) | tonne CO2-eq | 68213 | 53872 | 60318 | 69 | |||
Total GHG emissions (tonne CO2-eq) | tonne CO2-eq | 69120 | 54640 | 61282 | 69 | |||
Total GHG emissions per m² of floor area (tonne CO2-eq/m²) | tonne CO2-eq/m² | 0.0732 | 0.0677 | 0.0759 | 69 | |||
其他間接排放(範疇三)(公噸二氧化碳當量) | 公噸二氧化碳當量 | 1 | 3 | 19 | 33 | |||
每千平方米建築面積溫室氣體排放(範疇一及二) | 0.0732 | 0.0677 | 0.0759 | 33 | ||||
溫室氣體排放總量(公噸二氧化碳當量) | 公噸二氧化碳當量 | 59120 | 54640 | 61822 | 33 | |||
直接排放(範疇一)(公噸二氧化碳當量) | 公噸二氧化碳當量 | 908 | 771 | 983 | 33 | |||
間接排放(範疇二)(公噸二氧化碳當量) | 公噸二氧化碳當量 | 58213 | 53872 | 60318 | 33 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Fluorescent tube contained mercury (kg) | kg | 5820 | 3770 | 2132 | 69 | |||
Total hazardous waste produced (kg) | kg | 9452 | 4525 | 4345 | 69 | |||
Total hazardous waste produced per m² of floor area (kg) | kg/m² | 0.0114 | 0.0055 | 0.005 | 69 | |||
Used battery (kg) | kg | 334 | 311 | 300 | 69 | |||
Used cartridge (kg) | kg | 616 | 301 | 357 | 69 | |||
Waste oil for cleaning air-conditioning system (kg) | kg | 25 | 69 | |||||
其他有害廢棄物(公斤) | 公斤 | 616 | 301 | 357 | 33 | |||
含汞廢棄物(公斤) | 公斤 | 5820 | 3770 | 2132 | 33 | |||
廢棄物掩埋量(公斤) | 公斤 | 1261039 | 1349964 | 8469037 | 33 | |||
廢棄物總量(公斤) | 公斤 | 3046858 | 2922142 | 10146667 | 33 | |||
有害廢棄物產生總量(公斤) | 公斤 | 9452 | 4525 | 3485 | 33 | |||
每平方米建築面積有害廢棄物產生總量(公斤/㎡) | 公斤/㎡ | 0.0114 | 0.0055 | 0.0054 | 33 | |||
電子廢棄物(公斤) | 公斤 | 238 | 141 | 671 | 33 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Discarded towel recycled (pieces) | pieces | 15670 | 5115 | 15270 | 69 | |||
Electronic waste (kg) | kg | 2638 | 143 | 471 | 69 | |||
General waste (kg) | kg | 1261039 | 1349964 | 8469037 | 69 | |||
Glass recycled (kg) | kg | 62764 | 49994 | 57754 | 69 | |||
Kitchen waste (kg) | kg | 1785819 | 942178 | 1877630 | 69 | |||
Plastic recycled (kg) | kg | 83691 | 76723 | 87853 | 69 | |||
Total non-hazardous waste produced (kg) | kg | 3046858 | 2292142 | 10146667 | 69 | |||
Total non-hazardous waste produced per m² of floor area (kg) | kg/m² | 3.67 | 2.76 | 11.69 | 69 | |||
Used soap recycled (kg) | kg | 726 | 3150 | 1085 | 69 | |||
Used toothbrush recycled (pieces) | pieces | 133824 | 126290 | 210715 | 69 | |||
每平方米建築面積無害廢棄物產生總量(公斤/㎡) | 公斤/㎡ | 3.67 | 2.76 | 11.69 | 33 | |||
油墨(公斤) | 公斤 | 364 | 311 | 300 | 33 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Emission reduced by held trees (tonne CO2-eq) | tonne CO2-eq | 8 | 8 | 19 | 69 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Legally disposal rate of hazardous waste (%) | % | 100 | 100 | 100 | 69 | |||
Legally disposal rate of non-hazardous waste (%) | % | 100 | 100 | 100 | 69 | |||
有害廢棄物回收率(%) | % | 100 | 100 | 100 | 33 | |||
有害廢棄物回收量(公斤) | 公斤 | 14 | 44 | 25 | 33 | |||
無害廢棄物回收率(%) | % | 100 | 100 | 100 | 33 | |||
資源回收量(公斤) | 公斤 | 1785189 | 942178 | 1677630 | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Diesel (MWh) | MWh | 196 | 86 | 18 | 69 | |||
Natural gas (MWh) | MWh | 3970 | 3428 | 4506 | 69 | |||
Petrol (MWh) | MWh | 326 | 227 | 272 | 69 | |||
Purchased electricity (MWh) | MWh | 46562 | 94990 | 94502 | 69 | |||
Purchased heat (MWh) | MWh | 67032 | 66161 | 69287 | 69 | |||
Total energy consumed per m² of floor area (MWh) | MWh/m² | 0.15 | 0.14 | 0.16 | 69 | |||
Total energy consumption (MWh) | MWh | 119992 | 114892 | 128283 | 69 | |||
外購熱力(兆瓦時) | 兆瓦時 | 67032 | 66661 | 69287 | 33 | |||
外購電力(兆瓦時) | 兆瓦時 | 48562 | 44990 | 54420 | 33 | |||
天然氣(兆瓦時) | 兆瓦時 | 3790 | 4328 | 4505 | 33 | |||
柴油(兆瓦時) | 兆瓦時 | 96 | 86 | 18 | 33 | |||
每千平方米建築面積用能總量(兆瓦時) | 兆瓦時 | 0.15 | 0.14 | 0.16 | 33 | |||
汽油(兆瓦時) | 兆瓦時 | 332 | 227 | 272 | 33 | |||
能源消耗總量(兆瓦時) | 兆瓦時 | 119922 | 114892 | 182283 | 33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Percentage of purchased municipal water (%) | % | 100 | 100 | 100 | 69 | |||
Total water consumed per m² of floor area (m³) | m³/m² | 0.84 | 0.69 | 0.91 | 69 | |||
Total water consumption (m³) | m³ | 676075 | 569351 | 734548 | 69 | |||
Wastewater discharge (m³) | m³ | 621989 | 514603 | 675784 | 69 | |||
回收利用用水總量(升) | 升 | 726 | 3130 | 1086 | 33 | |||
回收利用用水總量(噸) | 噸 | 83691 | 76723 | 87853 | 33 | |||
回收利用用水總量(桶) | 桶 | 15097 | 5315 | 12570 | 33 | |||
回收利用用水總量(立方米) | 立方米 | 62764 | 49994 | 57754 | 33 | |||
回收利用用水總量(袋) | 袋 | 133284 | 126290 | 210175 | 33 | |||
每千平方米建築面積用水總量(立方米) | 立方米 | 0.84 | 0.69 | 0.91 | 33 | |||
淡水取水量(立方米) | 立方米 | 621989 | 514603 | 675784 | 33 | |||
用水總量(立方米) | 立方米 | 676075 | 559531 | 734548 | 33 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2021年度 | 2022年度 | 2023年度 | Report Pages |
---|---|---|---|---|---|
外購用水占比(%) | % | 100 | 100 | 100 | 33 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
Held trees with height above or equal to 5 meters | 53 | 126 | 826 | 69 | ||||
指標: 持續5年及以上的綠化(棵) | 棵 | 53 | 126 | 826 | 33 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2021 | 2021年度 | 2022 | 2022年度 | 2023 | 2023年度 | Report Pages |
---|---|---|---|---|---|---|---|---|
30歲以下(人) | 人 | 1440 | 1431 | 1382 | 33 | |||
30至50歲(人) | 人 | 3370 | 3289 | 3326 | 33 | |||
50歲以上(人) | 人 | 778 | 667 | 672 | 33 | |||
Employees above 50 years old | 778 | 667 | 672 | 69 | ||||
Employees aged 30 to 50 | 3370 | 3289 | 3236 | 69 | ||||
Employees below 30 years old | 1440 | 1431 | 1382 | 69 | ||||
Employees in Mainland China | 5581 | 5382 | 5285 | 69 | ||||
Employees overseas | 7 | 5 | 5 | 69 | ||||
Employees with Bachelor's Degree | 1806 | 1766 | 1757 | 69 | ||||
Employees with Master's Degree and above | 278 | 269 | 279 | 69 | ||||
Employees with Secondary education diploma | 544 | 827 | 840 | 69 | ||||
Employees with Tertiary education diploma | 1484 | 1444 | 1404 | 69 | ||||
Employees with other education | 1476 | 1081 | 1010 | 69 | ||||
Number of employees - General employee | 5053 | 4825 | 4741 | 70 | ||||
Number of employees - Middle management | 474 | 497 | 491 | 70 | ||||
Number of employees - Senior management | 61 | 65 | 58 | 70 | ||||
Number of female employees | 2407 | 2357 | 2310 | 69 | ||||
Number of male employees | 3181 | 3030 | 2980 | 69 | ||||
Ratio of basic salary and remuneration of female employees to male employees - General employees | 1 | 1 | 1 | 70 | ||||
Ratio of basic salary and remuneration of female employees to male employees - Management | 1 | 1 | 1 | 70 | ||||
Total number of employees | 5588 | 5387 | 5290 | 69 | ||||
中學(人) | 人 | 544 | 827 | 800 | 33 | |||
兩岸員工總人數 | 人 | 5581 | 5382 | 5285 | 33 | |||
兩岸辦公地區數 | 7 | 5 | 5 | 33 | ||||
其他(人) | 人 | 1476 | 1081 | 1010 | 33 | |||
博士(人) | 人 | 186 | 176 | 157 | 33 | |||
原住民員工人數 | 人 | 278 | 269 | 279 | 33 | |||
在職員工總人數 | 人 | 5588 | 5387 | 5290 | 33 | |||
大學(人) | 人 | 1397 | 1444 | 1404 | 33 | |||
女性員工人數 | 人 | 2407 | 2357 | 2310 | 33 | |||
男性員工人數 | 人 | 3181 | 3030 | 2980 | 33 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Employee turnover - 30 to 50 (%) | % | 9.4 | 8.8 | 20.5 | 70 |
Employee turnover - Above 50 (%) | % | 4.1 | 4.2 | 6.1 | 70 |
Employee turnover - Female (%) | % | 13.2 | 12.5 | 13.2 | 70 |
Employee turnover - Mainland China (%) | % | 12.3 | 11.1 | 12.8 | 70 |
Employee turnover - Male (%) | % | 11.6 | 10.1 | 12.4 | 70 |
Employee turnover - Overseas (%) | % | 28.57 | 16.67 | 70 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Injury rate (per 200000 hours work) | 0.519 | 0.374 | 0.359 | 70 | |
Number of reportable work injury | 29 | 20 | 19 | 70 | |
Work-related fatalities (case) | case | 2 | 70 |
Lost days due to work injury.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Number of lost day due to work-related injury | 799 | 1557 | 709 | 70 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Percentage of trained employees | % | 99 | 70 |
Percentage of trained employees - Female (%) | % | 45.4 | 70 |
Percentage of trained employees - General employee (%) | % | 90.21 | 70 |
Percentage of trained employees - Male (%) | % | 54.6 | 70 |
Percentage of trained employees - Middle management (%) | % | 9.1 | 70 |
Percentage of trained employees - Senior management (%) | % | 0.69 | 70 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Training hours per capita - Female | 43.56 | 70 | |
Training hours per capita - General employee | 37.32 | 70 | |
Training hours per capita - Male | 33.8 | 70 | |
Training hours per capita - Middle management | 45.02 | 70 | |
Training hours per capita - Senior management | 39.59 | 70 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Among them, the total amount of goods converted into money (RMB 000) | RMB 000 | 830.45 | 70 | ||
Clients' satisfaction rate (%) | % | 91.58 | 93.4 | 95.11 | 68 |
Number of complaints from customers | 26 | 6 | 4 | 68 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Number of employees receiving anti-corruption training | 2862 | 7502 | 4210 | 68 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Investment amount for rural revitalisation work (RMB 000) | RMB 000 | 901.1 | 630.2 | 905.5 | 70 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Funding: Industrial assistance fund investment (RMB 000) | RMB 000 | 50 | 70 |
Funding: Public welfare assistance fund investment (RMB 000) | RMB 000 | 25 | 70 |
Goods converted into money: Consumption assistance material conversion (RMB 000) | RMB 000 | 804.16 | 70 |
Goods converted into money: total value of employment assistance (RMB 000) | RMB 000 | 26.29 | 70 |
Number of beneficiaries (person) | person | 94 | 70 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
NOₓ Emissions | tonne | 3.77 | 3.25 | 4.25 |
SOₓ Emissions | tonne | 0.018 | 0.016 | 0.021 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tonne CO2-eq | 908 | 771 | 983 |
Indirect Energy Emissions (Scope 2) | tonne CO2-eq | 68213 | 53872 | 60318 |
Total GHG Emissions | tonne CO2-eq | 69120 | 54640 | 61282 |
Total GHG Emissions Intensity (By Area) | tonne CO2-eq/m² | 0.0732 | 0.0677 | 0.0759 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Hazardous Electronic Waste | kg | 238 | 141 | 671 |
Hazardous Waste (Used Batteries) | kg | 334 | 311 | 300 |
Total Hazardous Waste | kg | 9452 | 4525 | 4345 |
Total Hazardous Waste Intensity (By Area) | kg/m² | 0.0114 | 0.0055 | 0.005 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Glass Waste | kg | 62764 | 49994 | 57754 |
Non-Hazardous Waste (Electronic Waste) | kg | 2638 | 143 | 471 |
Non-Hazardous Waste (Kitchen Waste) | kg | 1785819 | 942178 | 1877630 |
Plastic Waste | kg | 83691 | 76723 | 87853 |
Total Non-Hazardous Waste Disposed | kg | 3046858 | 2292142 | 10146667 |
Total Non-Hazardous Waste Intensity (By Area) | kg/m² | 3.67 | 2.76 | 11.69 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
GHG Emissions Reduction Compared to Last Year | tonne CO2-eq | 8 | 8 | 19 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 | 2023 |
---|---|---|---|
Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 214.29 | -43.18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Diesel Fuel Consumption | MWh | 196 | 86 | 18 |
Energy Consumption Intensity (By Area) | MWh/m² | 0.15 | 0.14 | 0.16 |
Gasoline Consumption | MWh | 326 | 227 | 272 |
Natural Gas Consumption | MWh | 3970 | 3428 | 4506 |
Purchased Electricity | MWh | 46562 | 94990 | 94502 |
Purchased Heating | MWh | 67032 | 66161 | 69287 |
Total Energy Consumption | MWh | 119992 | 114892 | 128283 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Recycled Water Usage | m³ | 62764 | 49994 | 57754 |
Total Wastewater Discharge | m³ | 621989 | 514603 | 675784 |
Total Water Withdrawal | m³ | 676075 | 569351 | 734548 |
Water Consumption | m³ | 676075 | 559531 | 734548 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Number of Bachelor's Degree Employees | persons | 1806 | 1766 | 1757 |
Number of Employees Aged 30-50 | persons | 3370 | 3289 | 3236 |
Number of Employees Aged Above 50 | persons | 778 | 667 | 672 |
Number of Employees Aged Below 30 | persons | 1440 | 1431 | 1382 |
Number of Employees in Mainland China | persons | 5581 | 5382 | 5285 |
Number of Employees in Overseas | persons | 7 | 5 | 5 |
Number of Female Employees | persons | 2407 | 2357 | 2310 |
Number of General Employees | persons | 5053 | 4825 | 4741 |
Number of Male Employees | persons | 3181 | 3030 | 2980 |
Number of Master's Degree Employees | persons | 278 | 269 | 279 |
Number of Middle Management Employees | persons | 474 | 497 | 491 |
Number of Senior Management Employees | persons | 61 | 65 | 58 |
Number of Total Employees | persons | 5588 | 5387 | 5290 |
Percentage of Bachelor's Degree Employees | % | 32.33 | 32.78 | 33.24 |
Percentage of Employees Aged 30-50 | % | 60.33 | 61.04 | 61.19 |
Percentage of Employees Aged Above 50 | % | 13.92 | 12.38 | 12.71 |
Percentage of Employees Aged Below 30 | % | 25.78 | 26.57 | 26.13 |
Percentage of Employees in Mainland China | % | 99.87 | 99.91 | 99.91 |
Percentage of Employees in Overseas | % | 0.13 | 0.09 | 0.09 |
Percentage of Female Employees | % | 43.07 | 43.74 | 43.66 |
Percentage of General Employees | % | 90.52 | 89.57 | 89.62 |
Percentage of Male Employees | % | 56.93 | 56.26 | 56.34 |
Percentage of Master's Degree Employees | % | 4.98 | 4.99 | 5.27 |
Percentage of Middle Management Employees | % | 8.49 | 9.22 | 9.28 |
Percentage of Senior Management Employees | % | 1.09 | 1.21 | 1.1 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 15.6 | 13.8 | 15.4 |
Turnover Rate of Employees Aged Above 50 | % | 4.1 | 4.2 | 6.1 |
Turnover Rate of Employees in Mainland China | % | 12.3 | 11.1 | 12.8 |
Turnover Rate of Employees in Overseas | % | 28.57 | 16.67 | |
Turnover Rate of Female Employees | % | 13.2 | 12.5 | 13.2 |
Turnover Rate of Male Employees | % | 11.6 | 10.1 | 12.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Number of Fatalities as a Result of Work-related Injuries | case | 2 | ||
Number of Fatalities of the Last 3 Years | case | 2 | 2 | 2 |
Number of Work-related Fatalities | case | 2 |
Lost days due to work injury.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | days | 799 | 1557 | 709 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 |
---|---|---|
Percentage of Employees Trained | % | 99 |
Percentage of Trained Female Employees | % | 45.4 |
Percentage of Trained General Employees | % | 90.21 |
Percentage of Trained Male Employees | % | 54.6 |
Percentage of Trained Middle Management | % | 9.1 |
Percentage of Trained Senior Management | % | 0.69 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 |
---|---|---|
Average Training Hours (Female) | 43.56 | |
Average Training Hours (General Employees) | 37.32 | |
Average Training Hours (Male) | 33.8 | |
Average Training Hours (Middle Management) | 45.02 | |
Average Training Hours (Senior Management) | 39.59 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Total Number of Customer Complaints | 26 | 6 | 4 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2021 | 2022 | 2023 |
---|---|---|---|---|
Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 2862 | 7502 | 4210 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2023 |
---|---|---|
Investment in Targeted Poverty Alleviation | RMB 000 | 50 |
Total In-kind Donations | RMB 000 | 830.45 |
Total Public Welfare Donations | RMB 000 | 25 |
Total Social Investment | RMB 000 | 905.45 |