2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct (Scope 1) greenhouse gas emission (tonnes) - Office | tonnes | 471.8 | 44 | |
| Direct (Scope 1) greenhouse gas emission (tonnes) - Shop | tonnes | 1.07 | 44 | |
| Direct (Scope 1) greenhouse gas emission (tonnes) - Total | tonnes | 450.2 | 472.88 | 44 |
| Greenhouse gas emission intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 3.06 | 2.56 | 44 |
| Indirect (Scope 2) greenhouse gas emission (tonnes) - Office | tonnes | 3066.68 | 44 | |
| Indirect (Scope 2) greenhouse gas emission (tonnes) - Shop | tonnes | 48529.72 | 44 | |
| Indirect (Scope 2) greenhouse gas emission (tonnes) - Total | tonnes | 57193.48 | 51596.4 | 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Renovation waste intensity (Total) | tonnes/revenue in RMB million | 0.07 | 0.12 | 41 |
| Renovation waste total amount (Office) | tonnes | 11 | 75.27 | 41 |
| Renovation waste total amount (Shop) | tonnes | 1297.68 | 2369.91 | 41 |
| Renovation waste total amount (Total) | tonnes | 1308.68 | 2445.18 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Domestic waste intensity (Total) | tonnes/revenue in RMB million | 0.012 | 0.0054 | 41 |
| Domestic waste total amount (Office) | tonnes | 154.91 | 41.65 | 41 |
| Domestic waste total amount (Shop) | tonnes | 60.04 | 68.25 | 41 |
| Domestic waste total amount (Total) | tonnes | 214.96 | 109.9 | 41 |
| Plastic wrap consumption (Office) | tonnes | 38.19 | 31.97 | 31 |
| Plastic wrap consumption (Shop) | tonnes | 71.36 | 79.21 | 31 |
| Plastic wrap consumption (Total) | tonnes | 109.55 | 111.18 | 31 |
| Plastic wrap intensity (tonnes/revenue in RMB million) | N/A | N/A | 31 | |
| Plastic wrap intensity (tonnes/revenue in RMB million, Total) | 0.0058 | 0.0055 | 31 | |
| Shopping bags consumption (Office) | tonnes | 20.32 | 16.22 | 31 |
| Shopping bags consumption (Shop) | tonnes | 681.19 | 660.25 | 31 |
| Shopping bags consumption (Total) | tonnes | 701.51 | 676.47 | 31 |
| Shopping bags intensity (tonnes/revenue in RMB million) | N/A | N/A | 31 | |
| Shopping bags intensity (tonnes/revenue in RMB million, Total) | 0.037 | 0.033 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Diesel consumption (Office) | litre | 41117.2 | 36551.73 | 36 |
| Diesel consumption (Shop) | litre | 484.5 | 25.05 | 36 |
| Diesel consumption (Total) | litre | 41601.68 | 36576.78 | 36 |
| Diesel intensity (Total) | litre/revenue in RMB million | 2.21 | 1.5 | 36 |
| Electricity consumption (Office) | kWh | 4849684 | 5397603 | 36 |
| Electricity consumption (Shop) | kWh | 86216469 | 85127448 | 36 |
| Electricity consumption (Total) | kWh | 91066153 | 90525051 | 36 |
| Electricity intensity (Total) | kWh/revenue in RMB million | 4829.56 | 4447.13 | 36 |
| Gasoline consumption (Office) | litre | 122784.09 | 140835.87 | 36 |
| Gasoline consumption (Total) | litre | 122784.09 | 140835.87 | 36 |
| Gasoline intensity (Total) | litre/revenue in RMB million | 6.48 | 6.92 | 36 |
| Natural gas consumption (Shop) | m³ | 1631 | 488 | 36 |
| Natural gas consumption (Total) | m³ | 1631 | 488 | 36 |
| Natural gas intensity (Total) | m³/revenue in RMB million | 0.086 | 0.024 | 36 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023-2030 | Report Pages |
|---|---|---|---|
| Water conservation - Water consumption (maintain same level as 2023) | maintain the same level of water consumption | 30 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023-2030 | Report Pages |
|---|---|---|---|
| Energy conservation - Electricity consumption (5% reduction target from 2023 base year) | percent reduction | 5 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023-2030 | Report Pages |
|---|---|---|---|
| Waste reduction - Packaging material consumption (maintain same level as 2023) | maintain the same level of packaging material consumption | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of contract employees | 22885 | 19057 | 23 | |
| Number of employees aged 30-39 | 12290 | 10788 | 23 | |
| Number of employees aged 40-49 | 4297 | 4161 | 23 | |
| Number of employees aged 50 and above | 287 | 276 | 23 | |
| Number of employees below 30 years old | 8970 | 6885 | 23 | |
| Number of employees in Hong Kong | 18 | 17 | 23 | |
| Number of employees in Mainland China | 25600 | 21910 | 23 | |
| Number of employees in Taiwan | 226 | 183 | 23 | |
| Number of female employees | 20830 | 17708 | 23 | |
| Number of male employees | 5014 | 4402 | 23 | |
| Number of permanent employees | 2959 | 3053 | 23 | |
| Percentage of contract employees | % | 88.6 | 86.2 | 23 |
| Percentage of employees aged 30-39 | % | 47.6 | 48.8 | 23 |
| Percentage of employees aged 40-49 | % | 16.6 | 18.8 | 23 |
| Percentage of employees aged 50 and above | % | 1.1 | 1.3 | 23 |
| Percentage of employees below 30 years old | % | 34.7 | 31.1 | 23 |
| Percentage of employees in Hong Kong | % | 0.1 | 0.1 | 23 |
| Percentage of employees in Mainland China | % | 99 | 99.1 | 23 |
| Percentage of employees in Taiwan | % | 0.9 | 0.8 | 23 |
| Percentage of female employees | % | 80.6 | 80.1 | 23 |
| Percentage of male employees | % | 19.4 | 19.9 | 23 |
| Percentage of permanent employees | % | 11.4 | 13.8 | 23 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: 30-39 | % | 43.4 | 44.5 | 24 |
| Employee turnover rate by age group: 40-49 | % | 27.9 | 25.4 | 24 |
| Employee turnover rate by age group: 50 and above | % | 46.3 | 56.5 | 24 |
| Employee turnover rate by age group: Below 30 | % | 100.6 | 129.8 | 24 |
| Employee turnover rate by gender: Female | % | 55.5 | 61.4 | 24 |
| Employee turnover rate by gender: Male | % | 82.2 | 92.8 | 24 |
| Employee turnover rate by region: Hong Kong | % | 27.8 | 17.6 | 24 |
| Employee turnover rate by region: Mainland China | % | 61 | 67.6 | 24 |
| Employee turnover rate by region: Taiwan | % | 21.7 | 69.4 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained (All employees) | % | 124.0% | 119.0% | 20 |
| Percentage of employees trained (Female) | % | 79.0% | 79.0% | 20 |
| Percentage of employees trained (General) | % | 3.8% | 3.2% | 20 |
| Percentage of employees trained (Male) | % | 21.0% | 21.0% | 20 |
| Percentage of employees trained (Middle-level) | % | 1.9% | 1.4% | 20 |
| Percentage of employees trained (Senior) | % | 0.1% | 0.1% | 20 |
| Percentage of employees trained (Shop) | % | 87.3% | 89.8% | 20 |
| Percentage of employees trained (Supervisory-level) | % | 6.9% | 5.6% | 20 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee (All employees) | hours | 22.1 | 10.1 | 20 |
| Average training hours per employee (Female) | hours | 22 | 10 | 20 |
| Average training hours per employee (General) | hours | 6.8 | 2 | 20 |
| Average training hours per employee (Male) | hours | 22.3 | 10.4 | 20 |
| Average training hours per employee (Middle-level) | hours | 6.9 | 1.9 | 20 |
| Average training hours per employee (Senior) | hours | 0.6 | 0.3 | 20 |
| Average training hours per employee (Shop) | hours | 25 | 12 | 20 |
| Average training hours per employee (Supervisory-level) | hours | 12.8 | 3.3 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Complaints about unsuccessful attempts for drawing lots on limited edition items | 461 | 10 | ||
| Complaints to the consumer association | 7 | 10 | ||
| Industrial and commercial complaints | 64 | 57 | 10 | |
| Number of calls received | 33254 | 30357 | 10 | |
| Number of incoming calls to hotlines | 56378 | 52000 | 10 | |
| Service attitude related complaints | 295 | 222 | 10 | |
| Total number of complaints received through hotlines | 369 | 740 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Product sales liability dispute litigation cases | 3 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 450.2 | 472.88 |
| Indirect Energy Emissions (Scope 2) | tonnes | 57193.48 | 51596.4 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/revenue in RMB million | 3.06 | 2.56 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 1308.68 | 2445.18 |
| Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.07 | 0.12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 214.96 | 109.9 |
| Non-Hazardous Waste (Office Waste) | tonnes | 154.91 | 41.65 |
| Plastic Waste | tonnes | 109.55 | 111.18 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.012 | 0.0054 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | litre | 41601.68 | 36576.78 |
| Gasoline Consumption | litre | 122784.09 | 140835.87 |
| Natural Gas Consumption | m³ | 1631 | 488 |
| Purchased Electricity | kWh | 91066153 | 90525051 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023-2030 |
|---|---|---|
| Water Consumption | maintain the same level of water consumption |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023-2030 |
|---|---|---|
| Target Electricity Usage Reduction Percentage Compared to Last Year | percent reduction | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023-2030 |
|---|---|---|
| Packaging Materials Consumed | maintain the same level of packaging material consumption |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Contractors | 22885 | 19057 | |
| Number of Employees Aged 30-50 | 16587 | 14949 | |
| Number of Employees Aged Above 50 | 287 | 276 | |
| Number of Employees Aged Below 30 | 8970 | 6885 | |
| Number of Employees in Hong Kong | 18 | 17 | |
| Number of Employees in Mainland China | 25600 | 21910 | |
| Number of Female Employees | 20830 | 17708 | |
| Number of Male Employees | 5014 | 4402 | |
| Number of Total Employees | 25844 | 22110 | |
| Percentage of Employees Aged 30-50 | % | 64.2 | 67.6 |
| Percentage of Employees Aged Above 50 | % | 1.1 | 1.3 |
| Percentage of Employees Aged Below 30 | % | 34.7 | 31.1 |
| Percentage of Employees in Hong Kong | % | 0.1 | 0.1 |
| Percentage of Employees in Mainland China | % | 99 | 99.1 |
| Percentage of Female Employees | % | 80.6 | 80.1 |
| Percentage of Male Employees | % | 19.4 | 19.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 71.3 | 69.9 |
| Turnover Rate of Employees Aged Above 50 | % | 46.3 | 56.5 |
| Turnover Rate of Employees Aged Below 30 | % | 100.6 | 129.8 |
| Turnover Rate of Employees in Hong Kong | % | 27.8 | 17.6 |
| Turnover Rate of Employees in Mainland China | % | 61 | 67.6 |
| Turnover Rate of Female Employees | % | 55.5 | 61.4 |
| Turnover Rate of Male Employees | % | 82.2 | 92.8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 124 | 119 |
| Percentage of Trained Female Employees | % | 79 | 79 |
| Percentage of Trained General Employees | % | 3.8 | 3.2 |
| Percentage of Trained Male Employees | % | 21 | 21 |
| Percentage of Trained Middle Management | % | 1.9 | 1.4 |
| Percentage of Trained Senior Management | % | 0.1 | 0.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 22 | 10 |
| Average Training Hours (General Staff) | hours | 6.8 | 2 |
| Average Training Hours (Male) | hours | 22.3 | 10.4 |
| Average Training Hours (Middle Management) | hours | 6.9 | 1.9 |
| Average Training Hours (Senior Management) | hours | 0.6 | 0.3 |
| Average Training Hours per Employee | hours | 22.1 | 10.1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | |
| Total Number of Customer Complaints | 369 | 740 |