2023 CHINA PACIFIC INSURANCE SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| NOx emission density (kg/RMB 100 million) | kg/RMB 100 million | 4.36 | 5.38 | 5.50 | 74 |
| NOx emissions (kg) | kg | 19219 | 17862 | 17818 | 74 |
| Particulate emission density (kg/RMB 100 million) | kg/RMB 100 million | 0.41 | 0.49 | 0.51 | 74 |
| Particulate emissions (kg) | kg | 1818 | 1643 | 1662 | 74 |
| SO2 emission density (kg/RMB 100 million) | kg/RMB 100 million | 0.05 | 0.07 | 0.07 | 74 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions (scope 1) (tons of carbon dioxide equivalent) | tons of carbon dioxide equivalent | 45930 | 43519 | 45085 | 74 |
| GHG emissions (scope 2) (tons of carbon dioxide equivalent) | tons of carbon dioxide equivalent | 196889 | 188008 | 202742 | 74 |
| GHG emissions density (scope 1) (tons of carbon dioxide equivalent/RMB 100 million) | tons of carbon dioxide equivalent/RMB 100 million | 10.42 | 13.10 | 13.92 | 74 |
| GHG emissions density (scope 2) (tons of carbon dioxide equivalent/RMB 100 million) | tons of carbon dioxide equivalent/RMB 100 million | 44.68 | 56.61 | 62.59 | 74 |
| GHG emissions per employee | tCO2e | 2.13 | 2.09 | 2.38 | 9 |
| SO2 emissions (kg) | kg | 232 | 218 | 216 | 74 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon powder (hazardous waste, ton) | ton | 27.55 | 34.15 | 37.53 | 75 |
| Hazardous waste emissions (ton) | ton | 60.04 | 143.54 | 68.27 | 75 |
| Hazardous waste emissions density (ton/RMB 100 million) | ton/RMB 100 million | 0.01 | 0.04 | 0.02 | 75 |
| Lead acid storage battery (hazardous waste, ton) | ton | 23.74 | 98.33 | 22.30 | 75 |
| Ribbons (hazardous waste, ton) | ton | 4.80 | 8.05 | 4.62 | 75 |
| Waste lamp tubes (hazardous waste, ton) | ton | 3.95 | 3.02 | 3.83 | 75 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Domestic garbage (non-hazardous waste, ton) | ton | 670.89 | 4909.28 | 5473.01 | 75 |
| Non-hazardous waste emissions density (ton/RMB 100 million) | ton/RMB 100 million | 0.15 | 1.48 | 1.69 | 75 |
| Paper use in offices | kg | 894962 | 723129 | 664532 | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Consumption of electricity (kWh) | kWh | 320200589 | 310203029 | 337940289 | 75 |
| Consumption of natural gas (m³) | m³ | 1967417 | 2043191 | 2246862 | 75 |
| Efficiency of electricity consumption (kWh/RMB 100 million) | kWh/RMB 100 million | 72667 | 93395 | 104320 | 75 |
| Efficiency of natural gas consumption (m³/RMB 100 million) | m³/RMB 100 million | 446 | 615 | 694 | 75 |
| Electricity consumption at Chengdu Data Center | 10000 kWh | 3452 | 3688 | 4297 | 76 |
| Electricity consumption at Luojing Data Center | 10000 kWh | 2140 | 2596 | 3215 | 76 |
| Electricity consumption at Songjiang Data Center | 10000 kWh | 101 | 746 | 76 | |
| Electricity consumption at Tianlin Data Center | 10000 kWh | 2607 | 385 | 76 | |
| PUE of Chengdu Data Center | 1.54 | 1.49 | 1.45 | 76 | |
| PUE of Luojing Data Center | 1.55 | 1.49 | 1.4 | 76 | |
| PUE of Tianlin Data Center | 1.83 | 2.48 | 76 | ||
| PUE of other owned and leased data centers | 1.6 | 76 | |||
| Total energy consumption (MWh) | MWh | 480087 | 460317 | 489562 | 75 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Efficiency of water consumption (ton/RMB 100 million) | ton/RMB 100 million | 539.18 | 623.57 | 436.64 | 76 |
| Total consumption of water | ton | 2375863 | 2071132 | 1413897 | 76 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Board meetings | times | 6 | 7 | 9 | 9 |
| Number of Han employees | employees | 108097 | 105052 | 98693 | 79 |
| Number of disabled employees | people | 137 | 203 | 133 | 78 |
| Number of employees at or over age 51 | employees | 7738 | 8142 | 8119 | 79 |
| Number of employees at or under age 30 | employees | 33088 | 27998 | 22031 | 79 |
| Number of employees hired post-retirement | people | 293 | 212 | 135 | 78 |
| Number of employees in Central China | employees | 15229 | 14709 | 13878 | 79 |
| Number of employees in East China | employees | 44525 | 42104 | 41116 | 79 |
| Number of employees in North China | employees | 12306 | 11805 | 11194 | 79 |
| Number of employees in Northeast China | employees | 6327 | 6406 | 6114 | 79 |
| Number of employees in Northwest China | employees | 6663 | 6317 | 5954 | 79 |
| Number of employees in South China | employees | 15894 | 16803 | 14088 | 79 |
| Number of employees in Southwest China | employees | 13164 | 12718 | 11926 | 79 |
| Number of employees in the age bracket of 31-40 | employees | 52042 | 52853 | 51237 | 79 |
| Number of employees in the age bracket of 41-50 | employees | 21240 | 21869 | 22883 | 79 |
| Number of employees under labor contracts | people | 107000 | 104502 | 98732 | 78 |
| Number of employees under labor dispatch | people | 6815 | 6148 | 5403 | 78 |
| Number of ethnic minority employees | employees | 5978 | 5796 | 5564 | 79 |
| Number of female employees | people | 60375 | 58382 | 54161 | 78 |
| Number of foreign employees | people | 33 | 14 | 13 | 78 |
| Number of male employees | people | 53733 | 52480 | 50109 | 78 |
| Number of newly added employees | people | 12823 | 10180 | 6119 | 78 |
| Number of total employees | 114108 | 110862 | 104270 | 9 | |
| Ratio of female employees | % | 52.91 | 52.66 | 51.94 | 9 |
| Total number of employees | people | 114108 | 110862 | 104270 | 78 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate - Central China | % | 14.06 | 15.15 | 8.33 | 80 |
| Employee turnover rate - East China | % | 15.74 | 13.09 | 8.14 | 80 |
| Employee turnover rate - Employees at or over age 51 | % | 2.28 | 2.82 | 3.44 | 80 |
| Employee turnover rate - Employees at or under age 30 | % | 26.69 | 29.57 | 19.69 | 80 |
| Employee turnover rate - Employees in the age bracket of 31-40 | % | 13.21 | 10.82 | 8.40 | 80 |
| Employee turnover rate - Employees in the age bracket of 41-50 | % | 4.45 | 4.11 | 4.16 | 80 |
| Employee turnover rate - Female employee | % | 13.74 | 11.65 | 8.62 | 80 |
| Employee turnover rate - Male employee | % | 15.49 | 15.67 | 10.38 | 80 |
| Employee turnover rate - North China | % | 9.47 | 6.63 | 7.24 | 80 |
| Employee turnover rate - Northeast China | % | 12.57 | 6.00 | 6.23 | 80 |
| Employee turnover rate - Northwest China | % | 13.08 | 8.55 | 9.34 | 80 |
| Employee turnover rate - South China | % | 20.15 | 20.40 | 16.45 | 80 |
| Employee turnover rate - Southwest China | % | 16.10 | 19.28 | 10.94 | 80 |
| Total employee turnover rate | % | 14.54 | 13.80 | 9.47 | 80 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of deaths from workplace accidents | 1 | 81 | |
| Ratio of deaths from workplace accidents | % | 0.001 | 81 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost to work injury | day | 2011 | 3247 | 1838 | 81 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of video conference (times) | times | 25470 | 37237 | 26663 | 77 |
| Ratio of female employees trained | % | 52 | 52.3 | 51.9 | 81 |
| Ratio of male employees trained | % | 48 | 47.7 | 48.1 | 81 |
| Ratio of mid-level management trained | % | 5 | 0.8 | 0.99 | 81 |
| Ratio of ordinary employees trained | % | 94.3 | 99.1 | 92.65 | 81 |
| Ratio of senior executives trained | % | 0.7 | 0.1 | 0.08 | 81 |
| Staff training rate | % | 100 | 100 | 100 | 81 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average length of staff training | hours | 23.9 | 81 | ||
| Average length of training for female employees | hours | 101.7 | 13.7 | 23.9 | 81 |
| Average length of training for male employees | hours | 93.9 | 13.7 | 23.9 | 81 |
| Average length of training for mid-level management | hours | 93.9 | 13 | 23.38 | 81 |
| Average length of training for ordinary employees | hours | 98.7 | 14.6 | 23.37 | 81 |
| Average length of training for senior executives | hours | 100.8 | 13.4 | 23.62 | 81 |
| Total expenditure for employee training | RMB 10000, RMB thousand | 306 | 366 | 349 | 9, 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers in Central China | 11 | 6 | 10 | 82 | |
| Number of suppliers in East China | 363 | 323 | 319 | 82 | |
| Number of suppliers in North China | 130 | 130 | 118 | 82 | |
| Number of suppliers in Northeast China | 3 | 2 | 2 | 82 | |
| Number of suppliers in Northwest China | 1 | 1 | 2 | 82 | |
| Number of suppliers in Overseas | 3 | 1 | 2 | 82 | |
| Number of suppliers in South China | 53 | 51 | 46 | 82 | |
| Number of suppliers in Southwest China | 12 | 13 | 9 | 82 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual number of electronic policies (10000) | 10000 | 61444 | 58103 | 42337 | 77 |
| Average claim settlement cycle time for cases involving less than RMB 10000 (motor vehicle insurance), CPIC P&C Insurance | day | 8.7 | 10.2 | 8.6 | 83 |
| Average claim settlement cycle time of current year (motor vehicle insurance), CPIC P&C Insurance | day | 8.8 | 10.3 | 16.1 | 83 |
| Average complaint disposal cycle time for life insurance (CPIC Life Insurance) | day | 5.45 | 7.19 | 7.33 | 84 |
| Average settlement cycle time for small-amount claims (CPIC Life Insurance) | day | 0.16 | 0.17 | 0.15 | 84 |
| Call completion rate (CPIC Life Insurance) | % | 99.51 | 99.65 | 99.27 | 84 |
| Call completion rate, CPIC P&C Insurance | % | 98.62 | 98.29 | 98.5 | 83 |
| Consumer complaints in 2023, Central China, CPIC Life Insurance | % | 12.3 | 83 | ||
| Consumer complaints in 2023, Central China, CPIC Property and Casualty Insurance | % | 6.77 | 83 | ||
| Consumer complaints in 2023, East China, CPIC Life Insurance | % | 17.2 | 83 | ||
| Consumer complaints in 2023, East China, CPIC Property and Casualty Insurance | % | 5.33 | 83 | ||
| Consumer complaints in 2023, North China, CPIC Health Insurance | % | 28.57 | 83 | ||
| Consumer complaints in 2023, North China, CPIC Life Insurance | % | 18 | 83 | ||
| Consumer complaints in 2023, North China, CPIC Property and Casualty Insurance | % | 18.6 | 83 | ||
| Consumer complaints in 2023, Northeast China, CPIC Health Insurance | % | 14.29 | 83 | ||
| Consumer complaints in 2023, Northeast China, CPIC Life Insurance | % | 31.4 | 83 | ||
| Consumer complaints in 2023, Northeast China, CPIC Property and Casualty Insurance | % | 39.57 | 83 | ||
| Consumer complaints in 2023, Northwest China, CPIC Life Insurance | % | 8.5 | 83 | ||
| Consumer complaints in 2023, Northwest China, CPIC Property and Casualty Insurance | % | 6.32 | 83 | ||
| Consumer complaints in 2023, South China, CPIC Health Insurance | % | 50 | 83 | ||
| Consumer complaints in 2023, South China, CPIC Life Insurance | % | 5.4 | 83 | ||
| Consumer complaints in 2023, South China, CPIC Property and Casualty Insurance | % | 14.35 | 83 | ||
| Consumer complaints in 2023, Southwest China, CPIC Life Insurance | % | 7.3 | 83 | ||
| Consumer complaints in 2023, Southwest China, CPIC Property and Casualty Insurance | % | 9.06 | 83 | ||
| IVR satisfaction for 95500 call services, CPIC P&C Insurance | % | 99.99 | 99.99 | 99.98 | 83 |
| Net assets | RMB million | 226741 | 196477 | 249586 | 9 |
| Number of clients | thousand | 16839 | 17053 | 17987 | 9 |
| Number of complaint referrals from regulators (CPIC Health Insurance) | 84 | 82 | |||
| Number of complaint referrals from regulators (CPIC Life Insurance) | 4843 | 82 | |||
| Number of complaint referrals from regulators (CPIC Property and Casualty Insurance) | 2704 | 82 | |||
| Number of complaints per 10000 persons (CPIC Health Insurance) | 0.12 | 82 | |||
| Number of complaints per 10000 persons (CPIC Life Insurance) | 0.03 | 82 | |||
| Number of complaints per 10000 policies (CPIC Health Insurance) | 0.60 | 82 | |||
| Number of complaints per 10000 policies (CPIC Life Insurance) | 0.23 | 82 | |||
| Number of complaints per 10000 policies (CPIC Property and Casualty Insurance) | 0.00 | 82 | |||
| Number of complaints per RMB 100 million premium (CPIC Health Insurance) | 5.49 | 82 | |||
| Number of complaints per RMB 100 million premium (CPIC Life Insurance) | 2.08 | 82 | |||
| Number of complaints per RMB 100 million premium (CPIC Property and Casualty Insurance) | 1.44 | 82 | |||
| Number of complaints received (CPIC Health Insurance) | 2396 | 82 | |||
| Number of complaints received (CPIC Life Insurance) | 151769 | 82 | |||
| Number of complaints received (CPIC Property and Casualty Insurance) | 273259 | 82 | |||
| Number of electronic endorsements (10000) | 10000 | 3552 | 5840 | 1688 | 77 |
| Number of electronic invoices (10000) | 10000 | 3218 | 1706 | 2685 | 77 |
| Number of electronic letters (10000) | 10000 | 32645 | 23261 | 21258 | 77 |
| Number of electronic policies | thousand | 61444 | 58103 | 42337 | 9 |
| Number of mobile claim settlement (10000 policies) | 10000 policies | 863 | 668 | 1107 | 77 |
| Ratio of CPIC Life Insurance's mobile post-sale (%) | % | 87 | 92 | 89 | 77 |
| Ratio of P&C insurance complaints handled in a timely manner, CPIC P&C Insurance | % | 100 | 100 | 100 | 83 |
| Ratio of P&C insurance complaints resolved all at once, CPIC P&C Insurance | % | 95 | 93.53 | 99 | 83 |
| Ratio of calls answered in 20 seconds (CPIC Life Insurance) | % | 99.48 | 99.55 | 99.26 | 84 |
| Ratio of claim disputes (CPIC Health Insurance) | % | 39.29 | 82 | ||
| Ratio of claim disputes (CPIC Life Insurance) | % | 8.2 | 82 | ||
| Ratio of claim disputes (CPIC Property and Casualty Insurance) | % | 69.27 | 82 | ||
| Ratio of complaints about non-vehicle insurance (CPIC Property and Casualty Insurance) | % | 34.50 | 82 | ||
| Ratio of complaints about vehicle insurance (CPIC Property and Casualty Insurance) | % | 65.50 | 82 | ||
| Ratio of complaints handled and closed in a timely manner (CPIC Health Insurance) | % | 100 | 82 | ||
| Ratio of complaints handled and closed in a timely manner (CPIC Life Insurance) | % | 100 | 82 | ||
| Ratio of complaints handled and closed in a timely manner (CPIC Property and Casualty Insurance) | % | 100 | 82 | ||
| Ratio of life insurance complaints handled in a timely manner (CPIC Life Insurance) | % | 100 | 100 | 100 | 84 |
| Ratio of major life insurance complaints closed (CPIC Life Insurance) | % | 100 | 100 | 100 | 84 |
| Ratio of minor life insurance complaints closed (CPIC Life Insurance) | % | 100 | 100 | 100 | 84 |
| Ratio of other disputes (CPIC Health Insurance) | % | 60.71 | 82 | ||
| Ratio of other disputes (CPIC Life Insurance) | % | 24.6 | 82 | ||
| Ratio of other disputes (CPIC Property and Casualty Insurance) | % | 0.00 | 82 | ||
| Ratio of sales disputes (CPIC Health Insurance) | % | 0.00 | 82 | ||
| Ratio of sales disputes (CPIC Life Insurance) | % | 67.2 | 82 | ||
| Ratio of sales disputes (CPIC Property and Casualty Insurance) | % | 30.73 | 82 | ||
| Ratio of small-amount pay-out settled in 5 days (CPIC Life Insurance) | % | 99 | 99 | 98.5 | 84 |
| Satisfaction about CPIC Changjiang Pension's client service hotline | % | 98.8 | 99.5 | 99.7 | 84 |
| Satisfaction about CPIC Health Insurance's client service hotline | % | 99.7 | 99.61 | 99.62 | 84 |
| Satisfaction of incoming call services (CPIC Life Insurance) | % | 96.48 | 98.21 | 99.63 | 84 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of SMS notices (10000) | 10000 | 220770 | 171707 | 141128 | 77 |
| Volume of business solicited through mobile phones (10000 policies) | 10000 policies | 4419 | 4620 | 4568 | 77 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Investor services | times | 650 | 678 | 1014 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training for employees | headcount | 17131 | 102161 | 186747 | 9 |
| Length of anti-embezzlement training | hour | 12843 | 51906 | 102798 | 78 |
| Number of people trained in anti-embezzlement training | people | 17131 | 102161 | 186747 | 78 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Donation for public welfare | RMB million | 78 | 50 | 65 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Revenue | RMB million | 440643 | 332140 | 323945 | 9 |
| Social contribution per share | RMB | 7.37 | 6.24 | 9 | |
| Video/Teleconference | times | 25906 | 37322 | 26707 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 1818 | 1643 | 1662 |
| NOâ‚“ Emission Intensity (By Revenue) | kg/RMB 100 million | 4.36 | 5.38 | 5.5 |
| NOâ‚“ Emissions | kg | 19219 | 17862 | 17818 |
| PM Emission Intensity (By Revenue) | kg/RMB 100 million | 0.41 | 0.49 | 0.51 |
| SOâ‚“ Emission Intensity (By Revenue) | kg/RMB 100 million | 0.05 | 0.07 | 0.07 |
| SOâ‚“ Emissions | kg | 232 | 218 | 216 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide equivalent | 45930 | 43519 | 45085 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide equivalent | 196889 | 188008 | 202742 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tons of carbon dioxide equivalent/RMB 100 million | 10.42 | 13.1 | 13.92 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tons of carbon dioxide equivalent/RMB 100 million | 44.68 | 56.61 | 62.59 |
| Total GHG Emissions | tons of carbon dioxide equivalent | 242819 | 231527 | 247827 |
| Total GHG Emissions Intensity (By Employee) | tCO2e | 2.13 | 2.09 | 2.38 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 23.74 | 98.33 | 22.3 |
| Total Hazardous Waste | ton | 60.04 | 143.54 | 68.27 |
| Total Hazardous Waste Intensity (By Revenue) | ton/RMB 100 million | 0.01 | 0.04 | 0.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 670.89 | 4909.28 | 5473.01 |
| Paper Waste | kg | 894962 | 723129 | 664532 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/RMB 100 million | 0.15 | 1.48 | 1.69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct Energy Intensity (By Revenue) | m³/RMB 100 million | 446 | 615 | 694 |
| Energy Consumption Intensity (By Revenue) | kWh/RMB 100 million | 72667 | 93395 | 104320 |
| Natural Gas Consumption | m³ | 1967417 | 2043191 | 2246862 |
| Total Energy Consumption | MWh | 480087 | 460317 | 489562 |
| Total Indirect Energy Consumption | kWh | 320200589 | 310203029 | 337940289 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | ton | 2375863 | 2071132 | 1413897 |
| Water Consumption Intensity (By Revenue) | ton/RMB 100 million | 539.18 | 623.57 | 436.64 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 73282 | 74722 | 74120 |
| Number of Employees Aged Above 50 | employees | 7738 | 8142 | 8119 |
| Number of Employees Aged Below 30 | employees | 33088 | 27998 | 22031 |
| Number of Employees in Central China | employees | 15229 | 14709 | 13878 |
| Number of Employees in East China | employees | 44525 | 42104 | 41116 |
| Number of Employees in North China | employees | 12306 | 11805 | 11194 |
| Number of Employees in Northeast China | employees | 6327 | 6406 | 6114 |
| Number of Employees in Northwest China | employees | 6663 | 6317 | 5954 |
| Number of Employees in South China | employees | 15894 | 16803 | 14088 |
| Number of Employees in Southwest China | employees | 13164 | 12718 | 11926 |
| Number of Female Employees | people | 60375 | 58382 | 54161 |
| Number of Male Employees | people | 53733 | 52480 | 50109 |
| Number of New Employees | people | 12823 | 10180 | 6119 |
| Number of Total Employees | people | 114108 | 110862 | 104270 |
| Percentage of Employees Aged 30-50 | % | 64.25 | 67.39 | 71.11 |
| Percentage of Employees Aged Above 50 | % | 6.78 | 7.34 | 7.79 |
| Percentage of Employees Aged Below 30 | % | 28.99 | 25.26 | 21.13 |
| Percentage of Female Employees | % | 52.91 | 52.66 | 51.94 |
| Percentage of Male Employees | % | 47.09 | 47.34 | 48.06 |
| Percentage of New Employees | % | 11.24 | 9.19 | 5.87 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.66 | 14.93 | 12.56 |
| Turnover Rate of Employees Aged Above 50 | % | 2.28 | 2.82 | 3.44 |
| Turnover Rate of Employees Aged Below 30 | % | 26.69 | 29.57 | 19.69 |
| Turnover Rate of Employees in Central China | % | 14.06 | 15.15 | 8.33 |
| Turnover Rate of Employees in East China | % | 15.74 | 13.09 | 8.14 |
| Turnover Rate of Employees in North China | % | 9.47 | 6.63 | 7.24 |
| Turnover Rate of Employees in Northeast China | % | 12.57 | 6 | 6.23 |
| Turnover Rate of Employees in Northwest China | % | 13.08 | 8.55 | 9.34 |
| Turnover Rate of Employees in South China | % | 20.15 | 20.4 | 16.45 |
| Turnover Rate of Employees in Southwest China | % | 16.1 | 19.28 | 10.94 |
| Turnover Rate of Female Employees | % | 13.74 | 11.65 | 8.62 |
| Turnover Rate of Male Employees | % | 15.49 | 15.67 | 10.38 |
| Turnover Rate of Total Employees | % | 14.54 | 13.8 | 9.47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 1 | |
| Number of Work-related Fatalities | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 2011 | 3247 | 1838 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 52 | 52.3 | 51.9 |
| Percentage of Trained General Employees | % | 94.3 | 99.1 | 92.65 |
| Percentage of Trained Male Employees | % | 48 | 47.7 | 48.1 |
| Percentage of Trained Middle Management | % | 5 | 0.8 | 0.99 |
| Percentage of Trained Senior Management | % | 0.7 | 0.1 | 0.08 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 101.7 | 13.7 | 23.9 |
| Average Training Hours (General Staff) | hours | 98.7 | 14.6 | 23.37 |
| Average Training Hours (Male) | hours | 93.9 | 13.7 | 23.9 |
| Average Training Hours (Middle Management) | hours | 93.9 | 13 | 23.38 |
| Average Training Hours (Senior Management) | hours | 100.8 | 13.4 | 23.62 |
| Average Training Hours per Employee | hours | 23.9 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 11 | 6 | 10 | |
| Number of Suppliers in East China | 363 | 323 | 319 | |
| Number of Suppliers in North China | 130 | 130 | 118 | |
| Number of Suppliers in Northeast China | 3 | 2 | 2 | |
| Number of Suppliers in Northwest China | 1 | 1 | 2 | |
| Number of Suppliers in Overseas | 3 | 1 | 2 | |
| Number of Suppliers in South China | 53 | 51 | 46 | |
| Number of Suppliers in Southwest China | 12 | 13 | 9 | |
| Number of Total Suppliers | 576 | 527 | 508 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 273259 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | hour/person | 0.75 | 0.51 | 0.55 |
| Number of Attendance for Anti-corruption Training | person-times | 17131 | 102161 | 186747 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 17131 | 102161 | 186747 |
| Total Hours of Anti-corruption Training | hour | 12843 | 51906 | 102798 |