Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual reduction of carbon emissions for 24 projects managed by SOHO China | tonnes | 80804 | 24 | |||||||||
| Direct greenhouse gas emissions (Scope 1) | tonnes | 2501.12 | 2772.23 | 3881.4 | 25 | |||||||
| Greenhouse gas emissions per square meter of building area throughout the year | tonnes/square meter | 0.06 | 0.052 | 0.056 | 25 | |||||||
| Indirect greenhouse gas emissions (Scope 2) | tonnes | 96844.17 | 86775.05 | 80355.38 | 25 | |||||||
| Indirect greenhouse gas emissions (Scope 3) | tonnes | 148048.67 | 126798.63 | 147617.81 | 25 | |||||||
| Reduction in absolute emissions by 2023 from Scope 1, Scope 2, and Scope 3 generated by the most relevant value chains of business in 2030 compared to 2021 | percent | 42% | 3 | |||||||||
| SOHO China remaining emissions | tCO2e | 230000 | 230000 | 220000 | 210000 | 200000 | 190000 | 180000 | 170000 | 160000 | 150000 | 21 |
| Total greenhouse gas emissions (Scope 1, Scope 2, and Scope 3) | tonnes | 247133.96 | 216746.91 | 231854.59 | 25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste | tonnes | 1.84 | 3.53 | 6.47 | 28 |
| Hazardous waste per square meter of building area | kilograms/square meter | 0.0012 | 0.0025 | 0.0046 | 28 |
| Other electronic waste | tonnes | 0.23 | 0.18 | 0.07 | 28 |
| Waste cartridge | tonnes | 0.03 | 0.02 | 0.019 | 28 |
| Waste fluorescent tubes | tonnes | 0.23 | 3.34 | 6.38 | 28 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Construction waste | tonnes | 1629.9 | 760.7 | 508.4 | 28 |
| Domestic waste | tonnes | 186.3 | 138.6 | 156.1 | 28 |
| Kitchen waste | tonnes | 0.06 | 38.9 | 77.7 | 28 |
| Non-hazardous waste | tonnes | 1788.09 | 1022.72 | 780 | 28 |
| Non-hazardous waste per square meter of building area | tonnes/square meter | 0.0013 | 0.0007 | 0.0005 | 28 |
| Waste ink box | tonnes | 0.05 | 0.001 | 0.005 | 28 |
| Waste intensity in 24 projects managed by SOHO China | tonnes/square meter | 0.0017 | 24 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | Report Pages |
|---|---|---|---|---|
| Commitment to Science-Based Targets initiative (SBTi) for 1.5°C temperature control | Committed | 4 | ||
| SOHO China absolute emissions reduction target (Scope 1, 2, 3) by 2030 compared to 2021 | % | 42 | 21 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste discharge reduction rate | % | 61.52 | 24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual energy consumption per square meter of building area | MWh/m² | 0.086 | 0.077 | 0.085 | 27 |
| Diesel | MWh | 1252.45 | 1464.62 | 1533.43 | 27 |
| Direct energy consumption | MWh | 19681.76 | 23146.41 | 21171.35 | 27 |
| Gasoline | MWh | 227.09 | 193.26 | 191.72 | 27 |
| Green electricity procured for market-oriented electricity sales projects | million kWh | 2.3 | 50 | 41 | |
| Indirect energy consumption | MWh | 336448.3 | 295488.2 | 327508.43 | 27 |
| Natural gas | MWh | 17072.22 | 21488.53 | 19446.16 | 27 |
| Number of companies signed latest green leasing contract (2022) | companies | 601 | 3 | ||
| Purchased cold resources | MWh | 6293.63 | 7172.14 | 8975.96 | 27 |
| Purchased electricity | MWh | 311982.52 | 270429.37 | 303708.41 | 27 |
| Purchased heat | MWh | 17548.15 | 17886.29 | 14808.46 | 27 |
| Total energy consumption | MWh | 306568.07 | 319027.01 | 348744.74 | 27 |
| Total energy consumption of 24 projects managed by SOHO China | million kWh | 80 | 24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual water consumption per square meter of building area | tonnes/square meter | 0.671 | 0.607 | 0.653 | 28 |
| Tap Water | tonnes | 2744720 | 2504755 | 2695009 | 28 |
| Water consumption per unit area of 24 projects managed by SOHO China | tonnes/square meter | 0.032 | 24 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual energy saving rate | % | 28.9 | 33.6 | 20 | 27 |
| Annual energy saving rate for 24 projects managed by SOHO China | % | 20 | 24 | ||
| Annual rate of energy saving | % | 20 | 24 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual water saving rate | % | 2 | 11.4 | 4.7 | 24, 28 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Office paper | tonnes | 18.16 | 84.51 | 17.8 | 28 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GRESB five-star rating | points | 92 | 4 |
| GRESB five-star rating rank among eight peer enterprises in East Asia | rank | 4 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Dispatched workers | person | 11 | 44 |
| Employees aged 30 years old and below | person | 341 | 44 |
| Employees aged 31–39 years old | person | 702 | 44 |
| Employees aged 40 years old and above | person | 610 | 44 |
| Employees in Beijing | person | 1182 | 44 |
| Employees in Hainan | person | 23 | 44 |
| Employees in Shanghai | person | 448 | 44 |
| Executives | person | 9 | 44 |
| Female employees | person | 466 | 44 |
| Junior employees | person | 1514 | 44 |
| Male employees | person | 1187 | 44 |
| Mid-level management | person | 130 | 44 |
| Regular employees under labor contract | person | 1653 | 44 |
| Total employee number | person | 1653 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | 20.2% | 44 | |
| Resigned employees aged 30 years old and below | person | 135 | 44 |
| Resigned employees aged 31–39 years old | person | 196 | 44 |
| Resigned employees aged 40 years old and above | person | 90 | 44 |
| Resigned employees in Beijing | person | 241 | 44 |
| Resigned employees in Hainan | person | 2 | 44 |
| Resigned employees in Shanghai | person | 178 | 44 |
| Resigned female employees | person | 147 | 44 |
| Resigned male employees | person | 274 | 44 |
| Resigned non-sales personnel | person | 381 | 44 |
| Resigned sales personnel | person | 40 | 44 |
| Total number of resigned employees | person | 421 | 44 |
| Turnover rate for employees aged 30 years old and below | 28.1% | 44 | |
| Turnover rate for employees aged 31–39 years old | 20.1% | 44 | |
| Turnover rate for employees aged 40 years old and above | 14.3% | 44 | |
| Turnover rate for employees in Beijing | 16.9% | 44 | |
| Turnover rate for employees in Hainan | 8.0% | 44 | |
| Turnover rate for employees in Shanghai | 28.3% | 44 | |
| Turnover rate for female employees | 23.7% | 44 | |
| Turnover rate for male employees | 18.7% | 44 | |
| Turnover rate for non-sales personnel | 19.4% | 44 | |
| Turnover rate for sales personnel | 34.1% | 44 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Rate of incidents per 200000 hours | % | 0.237 | 53 |
| Work-related injuries that took the accountability for | cases | 4 | 53 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Working days lost due to work-related injuries | days | 184 | 53 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Completion rate of requests for maintenance | % | 100 | 34 |
| Employee health check-up coverage | 100% | 53 | |
| Number of fire drills | times | 42 | 53 |
| Number of participants in fire drills | persons | 1539 | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of employees trained | 100% | 50 | |
| Percentage of trained employees by gender - Female | 100% | 50 | |
| Percentage of trained employees by gender - Male | 100% | 50 | |
| Percentage of trained employees by level - Executives | 100% | 50 | |
| Percentage of trained employees by level - Junior employees | 100% | 50 | |
| Percentage of trained employees by level - Mid-level management | 100% | 50 | |
| Total number of employees trained | times | 28226 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average training hours by gender - Female | hours | 26.5 | 50 |
| Average training hours by gender - Male | hours | 26.5 | 50 |
| Average training hours by level - Executives | hours | 51.5 | 50 |
| Average training hours by level - Junior employees | hours | 26.4 | 50 |
| Average training hours by level - Mid-level management | hours | 26.5 | 50 |
| Average training hours per employee | hours | 26.5 | 50 |
| Total training hours of employees | hours | 43799.3 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Overseas suppliers | 2 | 40 | |
| Suppliers in Central China | 6 | 40 | |
| Suppliers in East China | 168 | 40 | |
| Suppliers in Hong Kong, Macao, and Taiwan | 9 | 40 | |
| Suppliers in North China | 318 | 40 | |
| Suppliers in Northeast China | 1 | 40 | |
| Suppliers in Northwest China | 5 | 40 | |
| Suppliers in South China | 19 | 40 | |
| Total suppliers | 528 | 40 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Letter for Notice, Communication, and Negotiation letters to/from suppliers | Letter | 198 | 40 |
| Letter of Appreciation letters to/from suppliers | Letter | 24 | 40 |
| Number of suppliers that attended ESG training | 362 | 41 | |
| Quality Warning Letter letters to/from suppliers | Letter | 28 | 40 |
| Warranty Notice letters to/from suppliers | Letter | 18 | 40 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of key suppliers with no sustainability-related rectifications | % | 92 | 41 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Procurement proportion of green electricity in bidding for market-oriented electricity sales projects | more than 50% | 41 | |
| SOHO China suppliers signed Supplier Green Procurement and Sustainable Supply Chain Commitment | 100% | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of client positive feedbacks | 3784 | 34 | |
| Number of complaints decreased as compared to last year | % | 85.7 | 34 |
| average score of comprehensive customer satisfaction | points | 99.8 | 36 |
| average score of customer satisfaction in the mysterious visitor surveys | points | 96.3 | 36 |
| overall NPS score | points | 79.2 | 36 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| rent deferral totals | million RMB | 72.39 | 36 |
| rent relief totals | million RMB | 63.07 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 2501.12 | 2772.23 | 3881.4 |
| Indirect Energy Emissions (Scope 2) | tonnes | 96844.17 | 86775.05 | 80355.38 |
| Total GHG Emissions | tonnes | 247133.96 | 216746.91 | 231854.59 |
| Total GHG Emissions Intensity (By Area) | tonnes/square meter | 0.06 | 0.052 | 0.056 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 148048.67 | 126798.63 | 147617.81 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Electronic Waste | tonnes | 0.23 | 0.18 | 0.07 |
| Total Hazardous Waste | tonnes | 1.84 | 3.53 | 6.47 |
| Total Hazardous Waste Intensity (By Area) | kilograms/square meter | 0.0012 | 0.0025 | 0.0046 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 1629.9 | 760.7 | 508.4 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 186.3 | 138.6 | 156.1 |
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 0.06 | 38.9 | 77.7 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/square meter | 0.0013 | 0.0007 | 0.0005 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2021 | % | 42 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 61.52 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 1252.45 | 1464.62 | 1533.43 |
| Energy Consumption Intensity (By Area per Year) | MWh/m² | 0.086 | 0.077 | 0.085 |
| Gasoline Consumption | MWh | 227.09 | 193.26 | 191.72 |
| Natural Gas Consumption | MWh | 17072.22 | 21488.53 | 19446.16 |
| Purchased Cooling | MWh | 6293.63 | 7172.14 | 8975.96 |
| Purchased Electricity | MWh | 311982.52 | 270429.37 | 303708.41 |
| Purchased Heating | MWh | 17548.15 | 17886.29 | 14808.46 |
| Total Direct Energy Consumption | MWh | 19681.76 | 23146.41 | 21171.35 |
| Total Energy Consumption | MWh | 306568.07 | 319027.01 | 348744.74 |
| Total Indirect Energy Consumption | MWh | 336448.3 | 295488.2 | 327508.43 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | tonnes | 2744720 | 2504755 | 2695009 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 28.9 | 33.6 | 20 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 2 | 11.4 | 6.47 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 18.16 | 84.51 | 17.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Bachelor's Degree Employees | person | 338 |
| Number of Below Junior College Employees | person | 811 |
| Number of Doctoral Degree Employees | person | 2 |
| Number of Employees Aged 30-50 | person | 702 |
| Number of Employees Aged Above 50 | person | 610 |
| Number of Employees Aged Below 30 | person | 341 |
| Number of Employees in Beijing | person | 1182 |
| Number of Employees in Hainan | person | 23 |
| Number of Employees in Shanghai | person | 448 |
| Number of Female Employees | person | 466 |
| Number of Junior Management Employees | person | 1514 |
| Number of Male Employees | person | 1187 |
| Number of Master's Degree Employees | person | 26 |
| Number of Middle Management Employees | person | 130 |
| Number of Senior Management Employees | person | 9 |
| Number of Total Employees | person | 1653 |
| Percentage of Bachelor's Degree Employees | % | 20.45 |
| Percentage of Below Junior College Employees | % | 49.07 |
| Percentage of Doctoral Degree Employees | % | 0.12 |
| Percentage of Employees Aged 30-50 | % | 42.48 |
| Percentage of Employees Aged Above 50 | % | 36.89 |
| Percentage of Employees Aged Below 30 | % | 20.63 |
| Percentage of Female Employees | % | 28.2 |
| Percentage of Junior Management Employees | % | 91.59 |
| Percentage of Male Employees | % | 71.8 |
| Percentage of Master's Degree Employees | % | 1.57 |
| Percentage of Middle Management Employees | % | 7.87 |
| Percentage of Senior Management Employees | % | 0.54 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 20.1 |
| Turnover Rate of Employees Aged Below 30 | % | 28.1 |
| Turnover Rate of Employees in Mainland China | % | 20.2 |
| Turnover Rate of Female Employees | % | 23.7 |
| Turnover Rate of Male Employees | % | 18.7 |
| Turnover Rate of Total Employees | % | 20.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 184 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
| Number of Production Safety Emergency Drills | times | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Executive Employees | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Total Number of Employees Trained | times | 28226 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Executive Employees) | hours | 51.5 |
| Average Training Hours (Female) | hours | 26.5 |
| Average Training Hours (General Employees) | hours | 26.4 |
| Average Training Hours (Male) | hours | 26.5 |
| Average Training Hours (Middle Management) | hours | 26.5 |
| Average Training Hours per Employee | hours | 26.5 |
| Total Training Hours | hours | 43799.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Central China | 6 | |
| Number of Suppliers in East China | 168 | |
| Number of Suppliers in Hong Kong | 9 | |
| Number of Suppliers in North China | 318 | |
| Number of Suppliers in Northeast China | 1 | |
| Number of Suppliers in Northwest China | 5 | |
| Number of Suppliers in Overseas | 2 | |
| Number of Suppliers in South China | 19 | |
| Number of Total Suppliers | 528 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Participating in ESG Training | 362 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Suppliers Adopting Green Procurement Standards | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | people | 3000 |
| Total Volunteer Service Hours | hours | 900 |