2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon emissions reduced through electronic pharmaceutical product test reports | tons | 1934 | 35 |
| Direct Greenhouse gas emissions (Scope 1) | tCO2e | 127.79 | 37, 46 |
| Equivalent number of trees planted by electronic reports | trees | 19341 | 9 |
| Greenhouse gas emission intensity (Scope 1 and Scope 2) | tCO2e/business income (RMB10000) | 0.006 | 37, 46 |
| Indirect Greenhouse gas emissions (Scope 2) | tCO2e | 10790.11 | 37, 46 |
| Reduction in carbon emissions by electronic reports | tons | 1934 | 9 |
| Total Greenhouse gas emissions (Scope 1 and Scope 2) | tCO2e | 10917.89 | 37, 46 |
| Trees equivalent to carbon emissions reduction through electronic pharmaceutical product test reports | trees | 19341 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Fluorescent tube hazardous waste | Ton | 0.04 | 46 |
| Hazardous waste density | Kg/business income (RMB 10000) | 0.028 | 46 |
| Medical wastewater hazardous waste | Ton | 7.2 | 46 |
| Printer cartridge hazardous waste | Ton | 0.32 | 46 |
| Total hazardous waste | Ton | 48.36 | 46 |
| Waste pharmaceutical products hazardous waste | Ton | 40.8 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste density | Ton/business income (RMB 10000) | 0.002 | 46 |
| Office Paper non-hazardous waste | Ton | 7.56 | 46 |
| Packaging materials - Paper non-hazardous waste | Ton | 3171.17 | 46 |
| Packaging materials - Plastic non-hazardous waste | Ton | 295.11 | 46 |
| Plastic packaging | Ton | 295.11 | 35 |
| Total non-hazardous waste | Ton | 3501.17 | 46 |
| Waste printed receipt non-hazardous waste | Ton | 27.32 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Natural gas energy consumption | m³ | 54721.1 | 46 |
| Petrol energy consumption | Litre | 4166.64 | 46 |
| Purchased electricity energy consumption | kWh | 17746884.7 | 46 |
| Total energy consumption | MWh | 18376.33 | 46 |
| Total energy consumption density | MWh/business income (RMB10000) | 0.011 | 46 |
| Total warehousing area | m² | 230000+ | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Office and domestic water consumption | Ton | 48664.77 | 46 |
| Water consumption density | Ton/business income (RMB10000) | 0.029 | 46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| A4 paper saved through electronic pharmaceutical product test reports | tons | 1553 | 35 |
| Amount of A4 paper saved by electronic reports | tons | 553 | 9 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Packaging density | Ton/business income (RMB10000) | 0.002 | 35 |
| Paper packaging | Ton | 3171.17 | 35 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Board meetings held | 2 | 13 | |
| Number of employees from Chinese Mainland | Person | 6300 | 47 |
| Number of employees from Hong Kong, Macau and Taiwan | Person | 5 | 47 |
| Number of full-time employees | Person | 6225 | 46 |
| Number of overseas employees | Person | 1 | 47 |
| Number of part-time employees | Person | 81 | 46 |
| Proportion of female directors in the Board of Directors | % | 16 | 9 |
| Total number of employees | Person | 6306 | 46 |
| Total number of employees aged 29 and below | Person | 2651 | 46 |
| Total number of employees aged 50 and above | Person | 27 | 46 |
| Total number of employees aged between 30 and 49 | Person | 3628 | 46 |
| Total number of female employees | Person | 2554 | 46 |
| Total number of male employees | Person | 3752 | 46 |
| Total number of middle management employees | Person | 783 | 46 |
| Total number of primary employees | Person | 5519 | 46 |
| Total number of senior management employees | Person | 4 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 28.96% | 47 |
| Turnover rate of employees aged 29 and below | % | 33.31% | 47 |
| Turnover rate of employees aged 50 and above | % | 25.93% | 47 |
| Turnover rate of employees aged between 30 and 49 | % | 25.91% | 47 |
| Turnover rate of employees from Chinese Mainland | % | 28.92% | 47 |
| Turnover rate of employees from Hong Kong, Macau and Taiwan | % | 80.00% | 47 |
| Turnover rate of female employees | % | 28.70% | 47 |
| Turnover rate of male employees | % | 29.13% | 47 |
| Turnover rate of management employees | % | 18.55% | 47 |
| Turnover rate of overseas employees | % | 0.00% | 47 |
| Turnover rate of primary employees | % | 30.44% | 47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of work-related injuries | Number | 10 | 47 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total number of days lost due to work-related injury | Day | 914 | 47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of product safety and quality training sessions conducted | 73 | 9 | |
| Number of product safety and quality trainings for employees | Number | 73 | 47 |
| Number of responsible marketing training for sales personnel | Number | 18 | 48 |
| Percentage of female trained employees | % | 40% | 47 |
| Percentage of male trained employees | % | 60% | 47 |
| Percentage of trained management employees | % | 6.72% | 47 |
| Percentage of trained primary employees | % | 93.21% | 47 |
| Total number of employees involved in training sessions | 2884 | 9 | |
| Total number of trained employees | Person | 6040 | 47 |
| Trained employees as a percentage of total employees | % | 95.78% | 47 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average hours of training for female employees | Hour | 9.23 | 47 |
| Average hours of training for male employees | Hour | 7.57 | 47 |
| Average hours of training for management employees | Hour | 3.93 | 47 |
| Average hours of training for primary employees | Hour | 4.15 | 47 |
| Average training hours of employees | Hour | 7.34 | 47 |
| Total training hours of employees | Hour | 46285 | 47 |
| Total training time per employee | hours | 7.34 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers for Self-operation Business | suppliers | 1000 | 4 |
| Number of suppliers from Chinese Mainland | Number | 10860 | 47 |
| Number of suppliers from Hong Kong, Macau and Taiwan and overseas | Number | 20 | 47 |
| Number of upstream sellers on Online Marketplace | sellers | 8100 | 4 |
| Proportion of in-province purchases of Leyo Pharm Group | % | 55 | 9 |
| Total number of suppliers | Number | 10880 | 47 |
| YSB self-operated warehouses coverage | provinces/municipalities | 19 | 25 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of third-party external quality reviews conducted | 65 | 9 | |
| Qualification review rate for suppliers | % | 100 | 9 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of downstream buyers on Online Marketplace | buyers | 650000 | 4 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of products recovered for safety and health reasons | Batch | 483 | 48 |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons | % | 0.1 | 48 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| 15-minute response rate (after-sales services) | percent | >90% | 26 |
| Average order shipment time | hours | 3 | 25 |
| Half-day delivery coverage | cities | 29 | 25 |
| Next-day delivery coverage | cities | 119 | 25 |
| Product and service complaint resolution rate | % | 100 | 9, 47 |
| Product and service complaints | Number | 19376 | 47 |
| Reduction in average refund time (after-sales services) | percent | 80% | 26 |
| Reduction in number of complaints (after-sales services) | percent | 80% | 26 |
| Reduction in platform intervention (after-sales services) | percent | 75% | 26 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Cumulative number of copyrights | Number | 39 | 48 |
| Cumulative number of domains | Number | 8 | 48 |
| Cumulative number of patents granted | Number | 17 | 48 |
| Electronic pharmaceutical product test reports provided in Self-operation Business through CertEx for certification exchange | million | 100 | 35 |
| Number of copyrights granted by end of 2023 | 39 | 9 | |
| Number of domains granted by end of 2023 | 8 | 9 | |
| Number of electronic reports for certification exchange | million | 100 | 9 |
| Number of patents granted by end of 2023 | 17 | 9 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| External product quality review | Number | 65 | 47 |
| Internal product quality review | Number | 142 | 47 |
| Number of internal quality reviews conducted | 142 | 9 | |
| Number of participants in product safety and quality training for employees | Person | 2884 | 47 |
| Rate of qualified acceptance for products received | % | 100 | 9 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of information security and privacy protection training for employees | Number | 8 | 48 |
| Number of participants in information security and privacy protection training for employees | Person | 2751 | 48 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Board proposals deliberated and adopted | 9 | 13 | |
| Director attendance at board meetings | 100% | 13 | |
| Internal office process online rate | % | 100 | 9 |
| Signing rate of the Anti-Corruption Compliance Commitment Letter | % | 100 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of anti-corruption trainings for boards of directors and employees | Number | 1 | 48 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Full coverage of third-day delivery | provinces | 19 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Public charity investment | RMB10000 | 48.5 | 48 |
| Total amount of funds and materials invested in public welfare activities | RMB | 485000 | 9 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 127.79 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 10790.11 |
| Total GHG Emissions | tCO2e | 10917.89 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/business income (RMB10000) | 0.006 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | Ton | 48.36 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/business income (RMB 10000) | 0.028 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | Ton | 7.56 |
| Paper Waste | Ton | 3171.17 |
| Plastic Waste | Ton | 295.11 |
| Total Non-Hazardous Waste Disposed | Ton | 3501.17 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/business income (RMB 10000) | 0.002 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/business income (RMB10000) | 0.011 |
| Gasoline Consumption | Litre | 4166.64 |
| Natural Gas Consumption | m³ | 54721.1 |
| Purchased Electricity | kWh | 17746884.7 |
| Total Energy Consumption | MWh | 18376.33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | Ton/business income (RMB10000) | 0.029 |
| Water Consumption in Office | Ton | 48664.77 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Packaging Material Consumption (Paper) | Ton | 3171.17 |
| Packaging Material Intensity (By Revenue) | Ton/business income (RMB10000) | 0.002 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 3628 |
| Number of Employees Aged Above 50 | Person | 27 |
| Number of Employees Aged Below 30 | Person | 2651 |
| Number of Employees in Hong Kong | Person | 5 |
| Number of Employees in Mainland China | Person | 6300 |
| Number of Employees in Overseas | Person | 1 |
| Number of Female Employees | Person | 2554 |
| Number of Full-time Employees | Person | 6225 |
| Number of General Employees | Person | 5519 |
| Number of Male Employees | Person | 3752 |
| Number of Middle Management Employees | Person | 783 |
| Number of Part-time Employees | Person | 81 |
| Number of Senior Management Employees | Person | 4 |
| Number of Total Employees | Person | 6306 |
| Percentage of Employees Aged 30-50 | % | 57.6 |
| Percentage of Employees Aged Above 50 | % | 0.4 |
| Percentage of Employees Aged Below 30 | % | 42 |
| Percentage of Female Employees | % | 40.5 |
| Percentage of Full-time Employees | % | 98.7 |
| Percentage of General Employees | % | 87.5 |
| Percentage of Male Employees | % | 59.5 |
| Percentage of Middle Management Employees | % | 12.4 |
| Percentage of Part-time Employees | % | 1.3 |
| Percentage of Senior Management Employees | % | 0.06 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 25.91 |
| Turnover Rate of Employees Aged Above 50 | % | 25.93 |
| Turnover Rate of Employees Aged Below 30 | % | 33.31 |
| Turnover Rate of Employees in Hong Kong | % | 80 |
| Turnover Rate of Employees in Mainland China | % | 28.92 |
| Turnover Rate of Female Employees | % | 28.7 |
| Turnover Rate of Male Employees | % | 29.13 |
| Turnover Rate of Total Employees | % | 28.96 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 914 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 95.78 |
| Percentage of Trained Female Employees | % | 40 |
| Percentage of Trained General Employees | % | 93.21 |
| Percentage of Trained Male Employees | % | 60 |
| Percentage of Trained Senior Management | % | 6.72 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | Hour | 9.23 |
| Average Training Hours (General Staff) | Hour | 4.15 |
| Average Training Hours (Male) | Hour | 7.57 |
| Average Training Hours (Senior Management) | Hour | 3.93 |
| Average Training Hours per Employee | Hour | 7.34 |
| Total Training Hours | Hour | 46285 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Mainland China | Number | 10860 |
| Number of Total Suppliers | Number | 10880 |
| Proportion of Spending on Local Suppliers | % | 55 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | Batch | 483 |
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | Number | 19376 |
| Number of Products and Service Related Complaints | Number | 19376 |
| Total Number of Customer Complaints | Number | 19376 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Accumulative Number of Patents Granted | Number | 17 |
| Number of Patents Granted | Number | 17 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Training Employees on Quality and Safety | Person | 2884 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Anti-corruption Training Session | Number | 1 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Public Welfare Donations | RMB | 485000 |
| Total Social Investment | RMB | 485000 |