2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxide emissions, year-on-year change | % | -30.29 | 53 | |
| Nitrogen oxides emissions (kg) | kg | 375.15 | 261.51 | 55 |
| Particulate matter emissions (kg) | kg | 30.05 | 24.79 | 55 |
| Sulphur oxides emissions (kg) | kg | 0.46 | 0.39 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions per unit area under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 17.58 | 18.99 | 55 |
| Indirect emissions (Scope 2) (tonnes) | tonnes | 61379.08 | 82944.24 | 55 |
| Purchased electricity (tonnes) | tonnes | 61379.08 | 82944.24 | 55 |
| Scope of direct emissions (Scope 1) (tonnes) | tonnes | 67.52 | 57.85 | 55 |
| Total GHG emissions (tonnes) | tonnes | 61446.6 | 83002.09 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total amount of hazardous waste disposal (tonnes) | tonnes | 2.9 | 3.74 | 55 |
| Total hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.0008 | 0.0008 | 55 |
| Waste batteries (tonnes) | tonnes | 0.56 | 0.53 | 55 |
| Waste fluorescent lamp tubes (tonnes) | tonnes | 1.22 | 1.93 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Domestic waste (tonnes) | tonnes | 395.26 | 389.91 | 55 |
| Total amount of non-hazardous waste disposal (tonnes) | tonnes | 440.27 | 437.2 | 55 |
| Waste ink cartridges (tonnes) | tonnes | 0.13 | 0.16 | 55 |
| Waste toner cartridges (tonnes) | tonnes | 0.99 | 1.12 | 55 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon dioxide emission reduction from green electricity consumption | tonnes | 1208 | 51 |
| Greenhouse gas emissions (scope 1), year-on-year change | % | -14.32 | 53 |
| Sulphur oxide emissions, year-on-year change | % | -15.21 | 53 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste disposal per GFA under management | tonnes/10000 sq.m. | 0.13 | 0.10 | 53 |
| Total non-hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.13 | 0.1 | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Diesel (tonnes) | tonnes | 0.52 | 0.49 | 55 |
| Diesel consumption | MWh | 1.75 | 1.63 | 56 |
| Direct energy consumption | MWh | 293.65 | 251.54 | 56 |
| Energy consumption per GFA under management | MWh/10000 sq.m. | 26.14 | 28.3 | 56 |
| Gasoline (tonnes) | tonnes | 66.99 | 57.36 | 55 |
| Gasoline consumption | MWh | 291.89 | 249.91 | 56 |
| Green electricity purchased and consumed | kWh | 2000000 | 51 | |
| Indirect energy consumption | MWh | 91164.86 | 123424.4 | 56 |
| Purchased electricity | MWh | 91164.86 | 123424.4 | 56 |
| Total energy consumption | MWh | 91458.51 | 123675.94 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water consumption | tonnes | 1212619.7 | 1511747.81 | 56 |
| Water consumption per GFA under management | tonnes/10000 sq.m. | 346.61 | 345.92 | 56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Office paper (tonnes) | tonnes | 45.01 | 47.29 | 55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees | 4584 | 5536 | 44 | |
| Number of employees aged 30 or below | 700 | 648 | 44 | |
| Number of employees aged 31–50 | 2724 | 3009 | 44 | |
| Number of employees aged 50 or above | 1160 | 1879 | 44 | |
| Number of employees in Central China | 34 | 54 | 44 | |
| Number of employees in Eastern China | 726 | 724 | 44 | |
| Number of employees in Northeastern China | 24 | 24 | 44 | |
| Number of employees in Northern China | 2728 | 2658 | 44 | |
| Number of employees in Southern China | 396 | 1416 | 44 | |
| Number of employees in Southwestern China | 676 | 660 | 44 | |
| Number of female employees | 1612 | 2077 | 44 | |
| Number of full-time employees | 4572 | 5374 | 44 | |
| Number of male employees | 2972 | 3459 | 44 | |
| Number of part-time employees | 12 | 162 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | 21.31% | 17.58% | 44 | |
| Employee turnover rate (Central China) | 52.70% | 31.65% | 44 | |
| Employee turnover rate (Eastern China) | 17.23% | 18.28% | 44 | |
| Employee turnover rate (Northeastern China) | 7.69% | 17.24% | 44 | |
| Employee turnover rate (Northern China) | 20.13% | 12.94% | 44 | |
| Employee turnover rate (Southern China) | 35.00% | 31.41% | 44 | |
| Employee turnover rate (Southwestern China) | 20.99% | 22.98% | 44 | |
| Employee turnover rate (aged 30 or below) | 34.08% | 31.25% | 44 | |
| Employee turnover rate (aged 31–50) | 17.48% | 14.90% | 44 | |
| Employee turnover rate (aged 50 or above) | 19.43% | 14.55% | 44 | |
| Employee turnover rate (female) | 25.84% | 19.89% | 44 | |
| Employee turnover rate (full-time) | 21.38% | 17.51% | 44 | |
| Employee turnover rate (male) | 18.58% | 16.22% | 44 | |
| Employee turnover rate (part-time) | 3.85% | 24.07% | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| 2023 'Golden butlers, harmony butlers' training - Passing rate | 98% | 38 | ||
| 2023 'Golden butlers, harmony butlers' training - Training batch | 15 | 38 | ||
| 2023 'Golden guards' training - Passing rate | 98% | 38 | ||
| 2023 'Golden guards' training - Training batch | 8 | 38 | ||
| 2023 Middle and senior level training - Passing rate | 98% | 38 | ||
| 2023 Middle and senior level training - Training batch | 13 | 38 | ||
| New employee training - Passing rate | 100% | 38 | ||
| New employee training - Training batch | 88 | 38 | ||
| Percentage of female employees trained | % | 100 | 100 | 38 |
| Percentage of general employees trained | % | 100 | 100 | 38 |
| Percentage of male employees trained | % | 100 | 100 | 38 |
| Percentage of middle management trained | % | 100 | 100 | 38 |
| Percentage of senior management trained | % | 100 | 100 | 38 |
| Property knowledge Contest - Training batch | 4 | 38 | ||
| Training for all employees - Passing rate | 100% | 38 | ||
| Training for all employees - Person-time of training | 1149 | 38 | ||
| Training for all employees - Training batch | 2 | 38 | ||
| Training for reserve talents - Passing rate | 98% | 38 | ||
| Training for reserve talents - Person-time of training | 1206 | 38 | ||
| Training for reserve talents - Training batch | 29 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| 2023 'Golden butlers, harmony butlers' training - Person-time of training | 366 | 38 | ||
| 2023 'Golden guards' training - Person-time of training | 505 | 38 | ||
| 2023 Middle and senior level training - Person-time of training | 1494 | 38 | ||
| Average training hours of employees | hours/person | 63 | 71 | 38 |
| Average training hours of female employees | hours/person | 62 | 71 | 38 |
| Average training hours of general employees | hours/person | 71 | 72 | 38 |
| Average training hours of male employees | hours/person | 64 | 71 | 38 |
| Average training hours of middle management | hours/person | 62 | 64 | 38 |
| Average training hours of senior management | hours/person | 57 | 78 | 38 |
| New employee training - Person-time of training | 156 | 38 | ||
| Property knowledge Contest - Person-time of training | 12626 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Complaint handling rate | % | 100 | 100 | 18 |
| Complaint rate | % | <0.45 | <0.4 | 18 |
| Complaint resolution rate | % | 97 | 98 | 18 |
| Complaint satisfaction rate | % | 93 | 95 | 18 |
| Number of complaints received | 217 | 278 | 18 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 30.05 | 24.79 |
| NOâ‚“ Emissions | kg | 375.15 | 261.51 |
| SOâ‚“ Emissions | kg | 0.46 | 0.39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 67.52 | 57.85 |
| GHG Emissions from Purchased Electricity | tonnes | 61379.08 | 82944.24 |
| Indirect Energy Emissions (Scope 2) | tonnes | 61379.08 | 82944.24 |
| Total GHG Emissions | tonnes | 61446.6 | 83002.09 |
| Total GHG Emissions Intensity (By Area) | tonnes/10000 sq.m. | 17.58 | 18.99 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Hazardous Electronic Waste | tonnes | 1.22 | 1.93 |
| Hazardous Waste (Used Batteries) | tonnes | 0.56 | 0.53 |
| Hazardous Waste Disposed | tonnes | 2.9 | 3.74 |
| Total Hazardous Waste Intensity (By Area) | tonnes/10000 sq.m. | 0.0008 | 0.0008 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 395.26 | 389.91 |
| Non-Hazardous Waste Disposed | tonnes | 440.27 | 437.2 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 1208 |
| GHG Emissions Reduction Percentage Compared to Last Year | % | 14.32 |
| SOx Emissions Reduction Percentage Compared to Last Year | % | 15.21 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Area) | tonnes/10000 sq.m. | 0.03 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 23.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 1.75 | 1.63 |
| Energy Consumption Intensity (By Area) | MWh/10000 sq.m. | 26.14 | 28.3 |
| Gasoline Consumption | MWh | 291.89 | 249.91 |
| Purchased Electricity | MWh | 91164.86 | 123424.4 |
| Total Direct Energy Consumption | MWh | 293.65 | 251.54 |
| Total Energy Consumption | MWh | 91458.51 | 123675.94 |
| Total Indirect Energy Consumption | MWh | 91164.86 | 123424.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | tonnes | 1212619.7 | 1511747.81 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 45.01 | 47.29 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 2724 | 3009 | |
| Number of Employees Aged Above 50 | 1160 | 1879 | |
| Number of Employees Aged Below 30 | 700 | 648 | |
| Number of Employees in Central China | 34 | 54 | |
| Number of Employees in East China | 726 | 724 | |
| Number of Employees in North China | 2728 | 2658 | |
| Number of Employees in Northeast China | 24 | 24 | |
| Number of Employees in South China | 396 | 1416 | |
| Number of Employees in Southwest China | 676 | 660 | |
| Number of Female Employees | 1612 | 2077 | |
| Number of Full-time Employees | 4572 | 5374 | |
| Number of Male Employees | 2972 | 3459 | |
| Number of Part-time Employees | 12 | 162 | |
| Number of Total Employees | 4584 | 5536 | |
| Percentage of Employees Aged 30-50 | % | 59.45 | 54.36 |
| Percentage of Employees Aged Above 50 | % | 25.29 | 33.94 |
| Percentage of Employees Aged Below 30 | % | 15.27 | 11.71 |
| Percentage of Employees in Central China | % | 0.74 | 0.98 |
| Percentage of Employees in East China | % | 15.85 | 13.08 |
| Percentage of Employees in North China | % | 59.53 | 48.02 |
| Percentage of Employees in Northeast China | % | 0.52 | 0.43 |
| Percentage of Employees in South China | % | 8.64 | 25.58 |
| Percentage of Employees in Southwest China | % | 14.75 | 11.92 |
| Percentage of Female Employees | % | 35.17 | 37.53 |
| Percentage of Full-time Employees | % | 99.74 | 97.07 |
| Percentage of Male Employees | % | 64.83 | 62.47 |
| Percentage of Part-time Employees | % | 0.26 | 2.93 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.48 | 14.9 |
| Turnover Rate of Employees Aged Above 50 | % | 19.43 | 14.55 |
| Turnover Rate of Employees Aged Below 30 | % | 34.08 | 31.25 |
| Turnover Rate of Employees in Central China | % | 52.7 | 31.65 |
| Turnover Rate of Employees in East China | % | 17.23 | 18.28 |
| Turnover Rate of Employees in North China | % | 20.13 | 12.94 |
| Turnover Rate of Employees in Northeast China | % | 7.69 | 17.24 |
| Turnover Rate of Employees in South China | % | 35 | 31.41 |
| Turnover Rate of Employees in Southwest China | % | 20.99 | 22.98 |
| Turnover Rate of Female Employees | % | 25.84 | 19.89 |
| Turnover Rate of Full-time Employees | % | 21.38 | 17.51 |
| Turnover Rate of Male Employees | % | 18.58 | 16.22 |
| Turnover Rate of Part-time Employees | % | 3.85 | 24.07 |
| Turnover Rate of Total Employees | % | 21.31 | 17.58 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 62 | 71 |
| Average Training Hours (General Employees) | hours/person | 71 | 72 |
| Average Training Hours (Male) | hours/person | 64 | 71 |
| Average Training Hours (Middle Management) | hours/person | 62 | 64 |
| Average Training Hours (Senior Management) | hours/person | 57 | 78 |
| Average Training Hours per Employee | hours/person | 63 | 71 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | 28.1 | |
| Complaints Handling Rate | % | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 93 | 95 |
| Total Number of Customer Complaints | 217 | 278 |