2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission (Scope 1 & Scope 2) | Tonnes of CO₂e | 6690 | 5583 | 7452.59 | 103 |
| Greenhouse gas emission intensity per floor area | Tonnes of CO₂e/m² | 0.07 | 0.06 | 0.05 | 103 |
| Greenhouse gas emission intensity per million business revenue | Tonnes of CO₂e/million operating revenue | 1.60 | 1.35 | 1.31 | 103 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total of other hazardous waste | Kg | 1 | 103 |
| Waste battery | Kg | 40.66 | 103 |
| Waste lamps | Kg | 110.99 | 103 |
| Waste paints and solvents | Kg | 159.00 | 103 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Other non-hazardous waste | Kg | 86 | 103 |
| Scrap Equipment | Kg | 11 | 103 |
| Total domestic waste | Tonnes | 596.10 | 103 |
| Total food waste | Tonnes | 68.30 | 103 |
| Total recyclable waste | Kg | 8292 | 103 |
| Total renovation waste | Kg | 100 | 103 |
| Total waste office supplies | Kg | 29.90 | 103 |
| Waste Cardboard Cartons | Kg | 6828 | 103 |
| Waste Metal | Kg | 120 | 103 |
| Waste Plastic | Kg | 624 | 103 |
| Waste printer cartridges | Kg | 211.44 | 103 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electricity use intensity | kWh/million operating revenue | 2432.84 | 2230.91 | 2188.32 | 103 |
| Electricity use intensity per floor area | kWh/m² | 113.76 | 91.02 | 93.93 | 103 |
| Fuel consumption for standby diesel generators | Kg | 25 | 44.72 | 103 | |
| Natural gas for own restaurants | m³ | 1200 | 103 | ||
| Petrol for Owned Vehicles | Litre | 209289 | 166329 | 155768.40 | 103 |
| Purchased grid electricity consumption | kWh | 10155040 | 10855098 | 12427601.41 | 103 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Municipal Purchased Water | m³ | 164222 | 85377 | 96870 | 103 | |
| Repeated water consumption (重複用水量) | m³ 立方米 | 13233 | 104 | |||
| Total water usage in other parks year-on-year decrease (with renewal of water usage/park) | % | 2 | 95 | |||
| Waste water Discharge (廢水排放量) | m³ 立方米 | 42820.70 | 104 | |||
| Water consumption year-on-year decrease | % | 2.79 | 95 | |||
| Water use intensity (用水密度) | m³/m² / 平方米 | 1.84 | 0.96 | 1.00 | 104 | |
| Water use intensity per million operating revenue (用水密度) | m³/million operating revenue 立方米 / 百萬營業額 | 17.55 | 17.06 | 104 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Shenzhen Park LED lighting upgrade, first and second phases | commence operations | March | 94 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Shenzhen park water usage year-on-year decrease (with renewal of water usage/park) | % | 3 | 95 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Floor area for self-use of property | m² | 89265.21 | 88824.63 | 96660 | 103 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee satisfaction engagement/QPS(global pulse score) | % | 86.93 | 88.72 | 107 | |
| Employees on maternity leave, pending maternity leave (生育假 產假待復職、產假待休員工數) | Person 人 | 61 | 194 | 133 | 104 |
| Number of eligible employees to retire in the next five years | Person | 33 | 33 | 78 | 105 |
| Number of employees aged 29 and below (按年齡劃分 29歲及以下) | Person 人 | 5033 | 4589 | 4895 | 104 |
| Number of employees aged 30-49 (按年齡劃分 30-49歲) | Person 人 | 6437 | 7246 | 7264 | 104 |
| Number of employees aged 50 and above (按年齡劃分 50歲及以上) | Person 人 | 118 | 201 | 189 | 104 |
| Number of employees in Hong Kong, Macau & Taiwan (按地區劃分 港澳台) | Person 人 | 45 | 40 | 47 | 104 |
| Number of employees in Mainland China (按地區劃分 中國內地) | Person 人 | 11542 | 11995 | 12301 | 104 |
| Number of employees overseas (按地區劃分 海外) | Person 人 | 1 | 1 | 104 | |
| Number of employees with Bachelor's Degree (按學歷劃分 學士) | Person 人 | 9441 | 9891 | 10218 | 104 |
| Number of employees with Master's degree and above (按學歷劃分 碩士及以上) | Person 人 | 902 | 1033 | 1081 | 104 |
| Number of employees with associate degree and below (按學歷劃分 專科及以下) | Person 人 | 1245 | 1112 | 1049 | 104 |
| Number of entrants by age - Aged 29 and below | Person | 2565 | 1738 | 1519 | 105 |
| Number of entrants by age - Aged 30-49 | Person | 1282 | 1081 | 823 | 105 |
| Number of entrants by age - Aged 50 and above | Person | 4 | 4 | 4 | 105 |
| Number of entrants by gender - Females | Person | 1364 | 971 | 802 | 105 |
| Number of entrants by gender - Males | Person | 2487 | 1852 | 1544 | 105 |
| Number of entrants by geographical region - Hong Kong, Macao and Taiwan | Person | 22 | 14 | 12 | 105 |
| Number of entrants by geographical region - Mainland China | Person | 3829 | 2809 | 2334 | 105 |
| Number of entrants during the year | Person | 3851 | 2823 | 2346 | 105 |
| Number of female employees (按性別劃分 女性員工數目) | Person 人 | 4009 | 4247 | 4398 | 104 |
| Number of full-time staff (按僱用型態劃分 正職員工數目) | Person 人 | 12348 | 104 | ||
| Number of interns included in the total (實習生數目（未計入總人數）) | Person 人 | 455 | 104 | ||
| Number of male employees (按性別劃分 男性員工數目) | Person 人 | 7579 | 7789 | 7950 | 104 |
| Number of new hires in 2023 - Age - 30-49 | persons | 850 | 68 | ||
| Number of new hires in 2023 - Age - Aged 29 and below | persons | 1519 | 68 | ||
| Number of new hires in 2023 - Age - Aged 50 and above | persons | 30 | 68 | ||
| Number of new hires in 2023 - Gender - Females | persons | 1549 | 68 | ||
| Number of new hires in 2023 - Gender - Males | persons | 850 | 68 | ||
| Number of new hires in 2023 - Geographic Region - Mainland | persons | 2334 | 68 | ||
| Number of new hires in 2023 - Geographic Region - Overseas | persons | 65 | 68 | ||
| Number of staff employed at end of reporting period - Age - 30-49 | persons | 7256 | 68 | ||
| Number of staff employed at end of reporting period - Age - Aged 29 and below | persons | 183 | 68 | ||
| Number of staff employed at end of reporting period - Age - Aged 50 and above | persons | 825 | 68 | ||
| Number of staff employed at end of reporting period - Educational Background - Associate Degree and below | persons | 1072 | 68 | ||
| Number of staff employed at end of reporting period - Educational Background - Bachelor's Degree | persons | 10218 | 68 | ||
| Number of staff employed at end of reporting period - Educational Background - Doctoral | persons | 8 | 68 | ||
| Number of staff employed at end of reporting period - Educational Background - Master's Degree | persons | 1049 | 68 | ||
| Number of staff employed at end of reporting period - Gender - Females | persons | 7956 | 68 | ||
| Number of staff employed at end of reporting period - Gender - Males | persons | 4308 | 68 | ||
| Number of staff employed at end of reporting period - Geographic Region - Mainland | persons | 12301 | 68 | ||
| Number of staff employed at end of reporting period - Geographic Region - Overseas | persons | 47 | 68 | ||
| Office leased area | m² | 30434.18 | 35624.50 | 103 | |
| Outsourced staff (labour dispatch, not counted in the total) (外包員工（勞務派遣，未計入總人數）) | Person 人 | 243 | 104 | ||
| Percentage of women in management positions during the reporting period | % | 30 | 68 | ||
| Staff back to work after maternity leave (產假後復職到崗員工數) | Person 人 | 178 | 147 | 227 | 104 |
| Total number of employees (員工總人數) | Person 人 | 11588 | 12036 | 12348 | 104 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover by age - Aged 29 and below | Person | 1708 | 1138 | 1171 | 105 |
| Employee turnover by age - Aged 30-49 | Person | 1199 | 1223 | 777 | 105 |
| Employee turnover by age - Aged 50 and above | Person | 17 | 14 | 13 | 105 |
| Employee turnover by gender - Females | Person | 949 | 733 | 637 | 105 |
| Employee turnover by gender - Males | Person | 1975 | 1642 | 1324 | 105 |
| Employee turnover by geographical region - Hong Kong, Macau & Taiwan | Person | 18 | 19 | 6 | 105 |
| Employee turnover by geographical region - Mainland China | Person | 2905 | 2356 | 1955 | 105 |
| Employee turnover by geographical region - Overseas | Person | 1 | 105 | ||
| Employee turnover rate for the year | % | 16.26 | 105 | ||
| Involuntary separation rate | % | 4.90 | 105 | ||
| Percentage of vacant positions filled by internal staff (內部員工所佔補崗的空缺職位的百分比) | % | 36.20 | 104 | ||
| Percentage of women among new hires during the reporting period | % | 34 | 68 | ||
| Voluntary separation rate | % | 11.30 | 105 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of days lost due to work-related injuries | Person-day | 55 | 29 | 25 | 105 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Coverage of medical examinations of employees | % | 100 | 100 | 105 |
| Number of employees participating in Kingdee Healthy K Plan | employees | 12888 | 83 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Featured Special Training (By training type) | Hour/person | 1 | 107 | ||
| Featured Special Training - Number of employees trained | Person | 3654 | 3743 | 4140 | 106 |
| Job Qualification Training (By training type) | Hour/person | 12 | 107 | ||
| Job Qualification Training - Number of employees trained | Person | 203 | 5923 | 3169 | 106 |
| Leadership Training - Number of employees trained | Person | 340 | 1282 | 1569 | 106 |
| New Employee Training (By training type) | Hour/person | 18 | 107 | ||
| New Employee Training - Number of employees trained | Person | 1188 | 1625 | 2320 | 106 |
| Number of 360-degree leadership evaluation participants | individuals | 216 | 72 | ||
| Number of employees trained by employee type - Managerial staff | Person | 515 | 1282 | 1569 | 105 |
| Number of employees trained by employee type - Specialty staff | Person | 4870 | 11291 | 11463 | 105 |
| Number of employees trained by gender - Females | Person | 2459 | 4150 | 4738 | 105 |
| Number of employees trained by gender - Males | Person | 2926 | 8423 | 8294 | 105 |
| Percentage of employees trained | % | 100 | 106 | ||
| Percentage of employees trained - Featured Special Training | % | 31.80 | 106 | ||
| Percentage of employees trained - Females | % | 100 | 106 | ||
| Percentage of employees trained - Job Qualification Training | % | 100 | 106 | ||
| Percentage of employees trained - Leadership Training | % | 100 | 106 | ||
| Percentage of employees trained - Males | % | 100 | 106 | ||
| Percentage of employees trained - Managerial staff | % | 100 | 106 | ||
| Percentage of employees trained - New Employee Training | % | 100 | 106 | ||
| Percentage of employees trained - Specialty staff | % | 100 | 106 | ||
| Percentage of employees trained - Training on the Code of Business Ethics | % | 100 | 106 | ||
| Total number of employees trained | Person | 5385 | 12573 | 13032 | 105 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training for employees | Hour/person | 6.81 | 11.49 | 16.20 | 106 |
| Average hours of training for female employees | Hour/person | 6.51 | 10.75 | 16.20 | 106 |
| Average hours of training for male employees | Hour/person | 7.07 | 11.90 | 16.20 | 106 |
| Average hours of training for managerial staff | Hour/person | 18.46 | 12.92 | 10.30 | 106 |
| Average hours of training for specialty staff | Hour/person | 5.58 | 11.29 | 17 | 106 |
| Featured Special Training - Total training hours | Hours | 160 | 11229 | 12420 | 106 |
| Job Qualification Training - Total training hours | Hours | 104 | 83475 | 138446 | 106 |
| Leadership Training - Average hours of training per person | Hour/person | 11.90 | 106 | ||
| Leadership Training - Total training hours | Hours | 293 | 19230 | 18619 | 106 |
| New Employee Training - Total training hours | Hours | 155 | 24375 | 41760 | 106 |
| Total training hours for female employees | Hours | 16018 | 45656 | 76802 | 106 |
| Total training hours for male employees | Hours | 20679 | 92653 | 134443 | 106 |
| Total training hours for managerial staff | Hours | 9507 | 19230 | 16186 | 106 |
| Total training hours for specialty staff | Hours | 27190 | 119079 | 195059 | 106 |
| Total training hours of the staff | Hours | 36697 | 138309 | 211245 | 106 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Chinese suppliers (Number of vendors by geographical region) | Group | 352 | 348 | 459 | 107 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers signed Kingdee Supplier CSR Code of Conduct (as of 2023) | suppliers | 120 | 20 |
| Number of suppliers signing the Supplier CSR Code of Conduct (Number of supplier ESG management practices implemented) | Group | 182 | 107 |
| Number of suppliers signing the Supplier Sunshine Purchasing Agreement (Number of supplier ESG management practices implemented) | Group | 459 | 107 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of quality accidents identified | Case | 4 | 6 | 9 | 107 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cloud services revenue as percentage of Group's total revenue | % | 75.9 | 9 | ||
| Complaints email (Number of complaints received by means of complaint) | Case | 6 | 8 | 7 | 107 |
| Complaints hotline (Number of complaints received by means of complaint) | Case | 541 | 311 | 143 | 107 |
| Consumer complaint platform (Number of complaints received by means of complaint) | Case | 1 | 107 | ||
| Customer service closure rate | % | 97 | 99.50 | 107 | |
| Official letter (Number of complaints received by means of complaint) | Case | 3 | 2 | 1 | 107 |
| Online customer Service (Number of complaints received by means of complaint) | Case | 6 | 8 | 107 | |
| Score of customer satisfaction survey | % | 85 | 91.40 | 107 | |
| Total complaints (Number of complaints received about products and services and how they were responded) | Case | 683 | 393 | 217 | 107 |
| Xu Shouchuan's personal WeChat public account (Number of complaints received by means of complaint) | Case | 133 | 65 | 58 | 107 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Accumulated number of applications for patents | Pcs | 2253 | 2405 | 107 |
| Accumulated number of granted patents | Pcs | 893 | 946 | 108 |
| Cumulative number of software copyrights obtained | Pcs | 1075 | 108 | |
| Number of new patent applications | Pcs | 278 | 152 | 107 |
| Number of new patents granted | Pcs | 112 | 53 | 108 |
| Number of new software copyright applications | Pcs | 145 | 108 | |
| Number of new software copyright registrations | Pcs | 154 | 108 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period | Case | 10 | 108 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees who have signed undertaking for compliance with anti-corruption policies | Person | 2823 | 12000 | 108 |
| Number of security emergency drills | Person-time | 15 | 12 | 105 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of directors participating in the anti-corruption training | Person | 2 | 7 | 108 | |
| Number of employees participating in the anti-corruption training | Person | 10318 | 4283 | 1253 | 108 |
| Number of hours of anti-corruption training attended by directors and executives | Hours | 2 | 9 | 23 | 108 |
| Number of hours of employee participation in the anti-corruption training | Hours | 6018 | 6507 | 23 | 108 |
| Total number of people participating in anti-corruption training | Person | 4285 | 1260 | 108 | |
| Training on the Code of Business Ethics (By training type) | Hour/person | 1 | 107 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of cities covered by Kingdee Healthy K Plan | cities | 42 | 83 |
| Number of cities involved in Kingdee Healthy K Plan | cities | 42 | 83 |
| Number of individuals participating in Kingdee Healthy K Plan | individuals | 12237 | 83 |
| Number of organizations participating in Kingdee Healthy K Plan | organizations | 7 | 83 |
| Number of participants in Kingdee Healthy K Plan Fiesta event | participants | 72 | 83 |
| Total regional participation in Kingdee Healthy K Plan | person-times | 97764 | 83 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Community DAU (Ten thousand times) | Ten thousand times | 28.90 | 40 | 107 | |
| Number of programmers participating in Kingdee Code Lovers' Day | programmers | about 1200 | 83 | ||
| Revenue | million RMB | 4174.15 | 4865.77 | 5679.07 | 103 |
| Total amount invested in public welfare activities | RMB | 80000 | 1824600 | 1300000 | 108 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total GHG Emissions | Tonnes of CO₂e | 6690 | 5583 | 7452.59 |
| Total GHG Emissions Intensity (By Area) | Tonnes of CO₂e/m² | 0.07 | 0.06 | 0.05 |
| Total GHG Emissions Intensity (By Revenue) | Tonnes of CO₂e/million operating revenue | 1.6 | 1.35 | 1.31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Kg | 40.66 |
| Total Hazardous Waste | Kg | 431.65 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonnes | 596.1 |
| Non-Hazardous Waste (Kitchen Waste) | Tonnes | 68.3 |
| Plastic Waste | Kg | 624 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Kg | 25 | 44.72 | |
| Gasoline Consumption | Litre | 209289 | 166329 | 155768.4 |
| Grid Electricity Consumption | kWh | 10155040 | 10855098 | 12427601.41 |
| Natural Gas Consumption | m³ | 1200 | ||
| Purchased Electricity | kWh | 10155040 | 10855098 | 12427601.41 |
| Purchased Electricity Intensity (By Area) | kWh/m² | 113.76 | 91.02 | 93.93 |
| Purchased Electricity Intensity (By Revenue) | kWh/million operating revenue | 2432.84 | 2230.91 | 2188.32 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 164222 | 85377 | 96870 |
| Recycled Water Usage | m³ | 13233 | ||
| Total Wastewater Discharge | m³ | 42820.7 | ||
| Water Consumption Intensity (By Revenue) | m³/million operating revenue | 17.55 | 17.06 | |
| Water Withdrawal Intensity | m³/m² | 1.84 | 0.96 | 1 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 9441 | 9891 | 10218 |
| Number of Below Junior College Employees | Person | 1245 | 1112 | 1049 |
| Number of Contractors | Person | 243 | ||
| Number of Doctoral Degree Employees | Person | 8 | ||
| Number of Employees Aged 30-50 | Person | 6437 | 7246 | 7264 |
| Number of Employees Aged Above 50 | Person | 118 | 201 | 189 |
| Number of Employees Aged Below 30 | Person | 5033 | 4589 | 4895 |
| Number of Employees in Hong Kong | Person | 45 | 40 | 47 |
| Number of Employees in Mainland China | Person | 11542 | 11995 | 12301 |
| Number of Employees in Overseas | Person | 1 | 1 | |
| Number of Female Employees | Person | 4009 | 4247 | 4398 |
| Number of Full-time Employees | Person | 12348 | ||
| Number of Interns | Person | 455 | ||
| Number of Male Employees | Person | 7579 | 7789 | 7950 |
| Number of Master's Degree Employees | Person | 902 | 1033 | 1081 |
| Number of New Employees | Person | 3851 | 2823 | 2346 |
| Number of New Employees (Above 50) | Person | 4 | 4 | 4 |
| Number of New Employees (Aged 30-50) | Person | 1282 | 1081 | 823 |
| Number of New Employees (Aged Below 30) | Person | 2565 | 1738 | 1519 |
| Number of New Employees (Female) | Person | 1364 | 971 | 802 |
| Number of New Employees (Hong Kong) | Person | 22 | 14 | 12 |
| Number of New Employees (Mainland China) | Person | 3829 | 2809 | 2334 |
| Number of New Employees (Male) | Person | 2487 | 1852 | 1544 |
| Number of Total Employees | Person | 11588 | 12036 | 12348 |
| Percentage of Female Employees | % | 34.6 | 35.3 | 35.6 |
| Percentage of Full-time Employees | % | 100 | ||
| Percentage of Male Employees | % | 65.4 | 64.7 | 64.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Person | 1199 | 1223 | 777 |
| Turnover Rate of Employees Aged Above 50 | Person | 17 | 14 | 13 |
| Turnover Rate of Employees Aged Below 30 | Person | 1708 | 1138 | 1171 |
| Turnover Rate of Employees in Hong Kong | Person | 18 | 19 | 6 |
| Turnover Rate of Employees in Mainland China | Person | 2905 | 2356 | 1955 |
| Turnover Rate of Employees in Overseas | Person | 1 | ||
| Turnover Rate of Female Employees | Person | 949 | 733 | 637 |
| Turnover Rate of Male Employees | Person | 1975 | 1642 | 1324 |
| Turnover Rate of Total Employees | % | 16.26 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Person-day | 55 | 29 | 25 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of New Employees Trained | % | 100 |
| Percentage of Trained Employees - Featured Special Training | % | 31.8 |
| Percentage of Trained Employees - Job Qualification Training | % | 100 |
| Percentage of Trained Employees - Leadership Training | % | 100 |
| Percentage of Trained Employees - Training on the Code of Business Ethics | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Managerial staff | % | 100 |
| Percentage of Trained Specialty staff | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour/person | 6.51 | 10.75 | 16.2 |
| Average Training Hours (General Staff) | Hour/person | 5.58 | 11.29 | 17 |
| Average Training Hours (Male) | Hour/person | 7.07 | 11.9 | 16.2 |
| Average Training Hours (Senior Management) | Hour/person | 18.46 | 12.92 | 10.3 |
| Average Training Hours per Employee | Hour/person | 6.81 | 11.49 | 16.2 |
| Total Training Hours | Hours | 36697 | 138309 | 211245 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Group | 352 | 348 | 459 |
| Number of Total Suppliers | Group | 352 | 348 | 459 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | suppliers | 120 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | Case | 4 | 6 | 9 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -42.45 | -44.77 | |
| Complaints Handling Rate | % | 97 | 99.5 | |
| Satisfaction Rate of Customer Complaint Handling | % | 85 | 91.4 | |
| Total Number of Customer Complaints | Case | 683 | 393 | 217 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Accumulative Number of Patent Applications | Pcs | 2253 | 2405 |
| Accumulative Number of Patents Granted | Pcs | 893 | 946 |
| Number of New Patent Applications | Pcs | 278 | 152 |
| Number of Patents Granted | Pcs | 112 | 53 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | None | None |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 2 | 7 | |
| Number of General Employees Attendance for Anti-corruption Training | Person | 10318 | 4283 | 1253 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 10318 | 4285 | 1260 |
| Total Anti-corruption Training Hours for Directors and Management | Hours | 2 | 9 | 23 |
| Total Hours of Anti-corruption Training | Hours | 6018 | 6516 | 46 |
| Total Hours of Anti-corruption Training for Employees | Hours | 6018 | 6507 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Social Investment | RMB | 80000 | 1824600 | 1300000 |