SUSTAINABILITY REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2030 | 2050 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual reduction of emissions intensity (all Scope 3 categories) | % | 3 | 35 | ||||||||
| GHG emissions intensity (Hotel and Serviced Suite Operation) | tCO2e/sq.ft. | 0.006 | 0.006 | 0.006 | 0.005 | 0.005 | 0.005 | 0.005 | 35 | ||
| GHG emissions intensity (Offices) | tCO2e/sq.ft. | 0.004 | 0.004 | 0.004 | 0.003 | 0.003 | 0.003 | 0.003 | 35 | ||
| GHG emissions intensity (Property Development) | tCO2e/sq.ft. | 0.014 | 0.012 | 0.012 | 0.01 | 0.01 | 0.012 | 0.014 | 35 | ||
| GHG emissions intensity (Property Management) | tCO2e/sq.ft. | 0.015 | 0.014 | 0.013 | 0.012 | 0.012 | 0.013 | 0.014 | 35 | ||
| Reduction in absolute Scope 1 & 2 GHG emissions (property-related businesses) | % | 99.6 | 8 | ||||||||
| Reduction in absolute Scope 1 & 2 greenhouse gas (GHG) emissions (property-related businesses) | % | 46.8 | 8 | ||||||||
| Total GHG emissions (market-based method) | tonnes CO2e | 553045 | 599026 | 35 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | 2050 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity reduction (property management, hotel, serviced suite operation and offices) | % | 28 | 13 | ||
| GHG emissions intensity reduction (property management, hotel, serviced suite operation and offices) - 2030 group-level target | % | 9 | 13 | ||
| GHG emissions intensity reduction (pub operations) | % | 54 | 13 | ||
| GHG emissions intensity reduction (pub operations) - 2030 group-level target | % | 9 | 13 | ||
| GHG emissions reduction (Group-level excluding pubs) | % | 28 | 8 | ||
| GHG emissions reduction (Pub operations) | % | 54 | 8 | ||
| GHG emissions reduction target (Group-level) | % | 9 | 8 | ||
| Reduction in absolute Scope 1 and 2 GHG emissions (Greene King) | % | 50 | 8 | ||
| Reduction in absolute Scope 3 GHG emissions (Greene King) | % | 50 | 8 | ||
| Reduction in absolute Scope 3 GHG emissions (property-related businesses) | % | 42.0 | 99.6 | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | Report Pages |
|---|---|---|---|---|
| Paper waste intensity reduction (property management, hotel, serviced suite operation and offices) | % | 26 | 13 | |
| Paper waste intensity reduction (property management, hotel, serviced suite operation and offices) - 2030 group-level target | % | 11 | 13 | |
| Paper waste intensity reduction (pub operations) | % | 100 | 13 | |
| Paper waste intensity reduction (pub operations) - 2030 group-level target | % | 11 | 13 | |
| Paper waste reduction (Group-level excluding pubs) | % | 26 | 8 | |
| Paper waste reduction (Pub operations) | % | 100 | 8 | |
| Paper waste reduction target (Group-level) | % | 11 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water consumption reduction (Group-level excluding pubs) | % | 1 | 8 |
| Water consumption reduction (Pub operations) | % | 46 | 8 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | Report Pages |
|---|---|---|---|---|
| Electricity consumption intensity reduction (property management, hotel, serviced suite operation and offices) | % | 17 | 13 | |
| Electricity consumption intensity reduction (property management, hotel, serviced suite operation and offices) - 2030 group-level target | % | 11 | 13 | |
| Electricity consumption intensity reduction (pub operations) | % | 54 | 13 | |
| Electricity consumption intensity reduction (pub operations) - 2030 group-level target | % | 11 | 13 | |
| Electricity consumption reduction (Group-level excluding pubs) | % | 17 | 8 | |
| Electricity consumption reduction (Pub operations) | % | 54 | 8 | |
| Electricity consumption reduction target (Group-level) | % | 11 | 8 | |
| Water consumption intensity reduction (property management, hotel, serviced suite operation and offices) | % | 12 | 13 | |
| Water consumption intensity reduction (property management, hotel, serviced suite operation and offices) - 2030 group-level target | % | 5 | 13 | |
| Water consumption intensity reduction (pub operations) | % | 46 | 13 | |
| Water consumption intensity reduction (pub operations) - 2030 group-level target | % | 5 | 13 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Water consumption reduction target (Group-level) | % | 5 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| New employee hires by age group - 18–30 | Number | 852 | 67 | |
| New employee hires by age group - 31–50 | Number | 1519 | 67 | |
| New employee hires by age group - Above 50 | Number | 1177 | 67 | |
| New employee hires by employee category - Managerial grade or above | Number | 98 | 67 | |
| New employee hires by employee category - Non-managerial grade | Number | 3450 | 67 | |
| New employee hires by gender - Female | Number | 1564 | 67 | |
| New employee hires by gender - Male | Number | 1984 | 67 | |
| New employee hires by level of experience - Experienced hire | Number | 3307 | 67 | |
| New employee hires by level of experience - Fresh graduates | Number | 241 | 67 | |
| Total number of new employee hires | Number | 3548 | 67 | |
| Total workforce | Number | 54677 | 56972 | 67 |
| Workforce by age group - 18–30 | Percentage | 45 | 45 | 67 |
| Workforce by age group - 31–50 | Percentage | 36 | 36 | 67 |
| Workforce by age group - Above 50 | Percentage | 19 | 19 | 67 |
| Workforce by employment type - Contract | Percentage | 1 | 1 | 67 |
| Workforce by employment type - Part time & Temporary | Percentage | 55 | 57 | 67 |
| Workforce by employment type - Permanent | Percentage | 44 | 42 | 67 |
| Workforce by gender - Female | Percentage | 51 | 51 | 67 |
| Workforce by gender - Male | Percentage | 49 | 49 | 67 |
| Workforce by geographical region - Hong Kong | Percentage | 19 | 19 | 67 |
| Workforce by geographical region - Overseas | Percentage | 71 | 72 | 67 |
| Workforce by geographical region - The Mainland | Percentage | 10 | 9 | 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Turnover rate among full-time staff by age group - 18–30 | Percentage | 35 | 31 | 67 |
| Turnover rate among full-time staff by age group - 31–50 | Percentage | 15 | 13 | 67 |
| Turnover rate among full-time staff by age group - Above 50 | Percentage | 10 | 9 | 67 |
| Turnover rate among full-time staff by gender - Female | Percentage | 17 | 15 | 67 |
| Turnover rate among full-time staff by gender - Male | Percentage | 18 | 16 | 67 |
| Turnover rate among full-time staff by geographical region - Hong Kong | Percentage | 15 | 14 | 67 |
| Turnover rate among full-time staff by geographical region - Overseas | Percentage | 27 | 22 | 67 |
| Turnover rate among full-time staff by geographical region - The Mainland | Percentage | 5 | 7 | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of work-related fatalities | Number | - | - | 68 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to reported work-related injuries for employees directly employed by the Group | Lost days | 10329.5 | 9364.0 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category: Managerial grade or above | Percentage | 60% | 92% | 68 |
| Percentage of employees trained by employee category: Non-managerial grade | Percentage | 67% | 87% | 68 |
| Percentage of employees trained by gender: Female | Percentage | 64% | 89% | 68 |
| Percentage of employees trained by gender: Male | Percentage | 67% | 88% | 68 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average amount spent per full-time employee for training and development | HKD | N/A | 108.71 | 68 |
| Average training hours per employee by employee category: Managerial grade or above | Hours | 7.12 | 10.22 | 68 |
| Average training hours per employee by employee category: Non-managerial grade | Hours | 12.78 | 17.87 | 68 |
| Average training hours per employee by gender: Female | Hours | 11.46 | 16.43 | 68 |
| Average training hours per employee by gender: Male | Hours | 12.98 | 17.90 | 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of sustainability-linked loans obtained in 2023 | 2 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of product-and service-related written complaints received | Number | 25004 | 27743 | 68 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Aggregate amount of sustainability-linked loans obtained in 2023 | HK$ billion | 5 | 8 |
| Total sustainability-linked loans obtained as at 31 December 2023 | HK$ billion | 10.5 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|---|
| Total GHG Emissions | tonnes CO2e | 553045 | 599026 | |||||
| Total GHG Emissions Intensity (By Area) | tCO2e/sq.ft. | 0.039 | 0.036 | 0.035 | 0.03 | 0.03 | 0.033 | 0.036 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 | 2050 |
|---|---|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | 54 | ||
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 54 | ||
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2019 | % | 9 | ||
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 | % | 9 | ||
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | % | 46.8 | ||
| Target Scope 1 and 2 Emissions Reduction Percentage by 2050 Compared to 2019 | % | 99.6 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 26 | |
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | % | 1 |
| Water Consumption in Production and Operation | % | 46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 |
|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 54 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | 11 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Number | 20509.92 | |
| Number of Employees Aged Above 50 | Number | 10824.68 | |
| Number of Employees Aged Below 30 | Number | 25637.4 | |
| Number of Female Employees | Number | 29055.72 | |
| Number of Male Employees | Number | 27916.28 | |
| Number of New Employees | Number | 3548 | |
| Number of New Employees (Above 50) | Number | 1177 | |
| Number of New Employees (Aged 30-50) | Number | 1519 | |
| Number of New Employees (Aged Below 30) | Number | 852 | |
| Number of New Employees (Female) | Number | 1564 | |
| Number of New Employees (Male) | Number | 1984 | |
| Number of Total Employees | Number | 54677 | 56972 |
| Percentage of Contractors | Percentage | 1 | 1 |
| Percentage of Employees Aged 30-50 | Percentage | 36 | 36 |
| Percentage of Employees Aged Above 50 | Percentage | 19 | 19 |
| Percentage of Employees Aged Below 30 | Percentage | 45 | 45 |
| Percentage of Employees in Hong Kong | Percentage | 19 | 19 |
| Percentage of Employees in Mainland China | Percentage | 10 | 9 |
| Percentage of Employees in Overseas | Percentage | 71 | 72 |
| Percentage of Female Employees | Percentage | 51 | 51 |
| Percentage of Full-time Employees | Percentage | 44 | 42 |
| Percentage of Male Employees | Percentage | 49 | 49 |
| Percentage of Part-time Employees | Percentage | 55 | 57 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 15 | 13 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 10 | 9 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 35 | 31 |
| Turnover Rate of Employees in Hong Kong | Percentage | 15 | 14 |
| Turnover Rate of Employees in Mainland China | Percentage | 5 | 7 |
| Turnover Rate of Employees in Overseas | Percentage | 27 | 22 |
| Turnover Rate of Female Employees | Percentage | 17 | 15 |
| Turnover Rate of Male Employees | Percentage | 18 | 16 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Work-related Fatalities | Number | None | None |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Lost days | 10329.5 | 9364 |
| Lost Working Days Due to Work-related Injuries (Employees) | Lost days | 10329.5 | 9364 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Female Employees | Percentage | 64 | 89 |
| Percentage of Trained Male Employees | Percentage | 67 | 88 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 11.46 | 16.43 |
| Average Training Hours (General Staff) | Hours | 12.78 | 17.87 |
| Average Training Hours (Male) | Hours | 12.98 | 17.9 |
| Average Training Hours (Senior Management) | Hours | 7.12 | 10.22 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | Percent | 10.93 | |
| Number of Products and Service Related Complaints | Number | 25004 | 27743 |