2023 SUSTAINABILITY REPORT

Year: 2023
Published: 2024-04-18
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2022 2023 Report Pages
Ammonia nitrogen emissions Ton 7 10 15 188
COD emissions Ton 323 480 786 188
Nitrogen oxides emissions Ton 51 52 65 187
Total exhaust emissions Cubic meter 724041154 878318755 1157844758 187
Total non-methane hydrocarbon emissions Ton 110 108 146 187

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2030 Report Pages
Annual carbon emission reduction from chiller energy-saving retrofit optimization (centralized cooling for injection molding machines) tons 1521 119
Annual carbon emission reduction from retrofit of fixed-frequency screw chillers with permanent magnet variable frequency units across factories tons 624 119
Company-wide carbon emission intensity reduction compared to 2019 (Progress in 2023) % 11 10
Greenhouse gas emissions per unit of output Ton of carbon dioxide equivalent/ton of qualified product output 0.0442 0.0431 0.0436 186
Scope I greenhouse gas emissions Ton of carbon dioxide equivalent 134006 139820 173879 186
Scope II greenhouse gas emissions Ton of carbon dioxide equivalent 709027 776847 927692 186
Sulfur dioxide emissions Ton 21 10 12 187
Targeted reduction in carbon emission intensity and integrated energy consumption intensity (compared to 2019) % lower 20 118
Total greenhouse gas emissions Ton of carbon dioxide equivalent 843033 916667 1101571 186

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Hazardous waste transferred Ton 424 449 599 188
Quantity of hazardous waste transferred per unit of output Kilogram/ton of qualified product output 0.0222 0.0211 0.0237 188
Total wastewater emissions Ton 4265231 5775731 8119377 188

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Non-hazardous waste removed (recyclable) Ton 36083 37317 34494 188
Unit output of non-hazardous waste removed Kilogram/ton of qualified product output 2.072 1.876 1.634 188

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Company-wide carbon emission intensity reduction compared to 2019 (Target for 2030) % 20 10

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
Non-hazardous wastes removed (non-recyclable) Ton 3460 2567 6800 188

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Average monthly electricity generation from rooftop photovoltaic power generation project at Junzhou Factory, Hubei Province MWh/month 1800 119
Average transport distance for main-shipped products (reduction) kilometers 19 121
Biomass consumption Ton 2726 2650 2229 185
Coal consumption Ton 16309 8036 185
Comprehensive energy consumption (direct) Ton of standard coal 75068 83181 108226 185
Comprehensive energy consumption (indirect) Ton of standard coal 150438 165538 202653 185
Comprehensive energy consumption intensity Ton of standard coal/ton of qualified product output 0.0118 0.0117 0.0123 185
Consumption of water and electricity (among purchased electricity) Million watt-hours 100369 110618 145147 185
Diesel consumption Ton 407 345 470 185
Estimated annual average electricity generation from Phase V rooftop photovoltaic construction at Junzhou Factory, Hubei Province MWh/year 4950 119
Gasoline consumption Ton 116 112 90 185
Increase in proportion of photovoltaic power generation in indirect comprehensive energy consumption compared to previous year % 480 119
Natural gas consumption Standard cubic meters 42217792 54648244 79623717 185
Purchased steam consumption Ton 65960 85926 61720 185
Solar energy consumption Million watt-hours 2005 1304 9268 185
Total amount of purchased electricity Million watt-hours 1071083 1169080 1447152 185
Total comprehensive energy consumption Ton of standard coal 225506 248719 310879 185

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Natural water withdrawal Ton 34676175 38991506 45535690 186
Tap water/municipal water withdrawal Ton 540962 633406 679505 186
Total water withdrawal Ton 35217137 39624912 46215195 186
Water intensity Ton of water withdrawal/ton of qualified product output 1.84 1.86 1.83 186

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 2030 Report Pages
Company-wide integrated energy consumption intensity reduction compared to 2019 (Target for 2030) % 20 10
Estimated energy-saving rate from retrofit of fixed-frequency screw chillers with permanent magnet variable frequency units % 25 119
Estimated monthly electricity savings per injection molding machine after chiller retrofit MWh/month 10 119
Estimated monthly electricity savings per unit from retrofit of fixed-frequency screw chillers with permanent magnet variable frequency units MWh/month 26 119

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 2030 Report Pages
Progress towards Water Use Intensity reduction target % 70 126
Water Use Intensity reduction target (2030 vs 2020) % 20 126
Water reused Ton 2674023 4522400 4684141 186
Water use intensity reduction compared with 2020 % 14 11
Water use intensity reduction target compared with 2020 % 20 11

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 2025 Report Pages
Packaging materials - Glass Ton 569 381 195 187
Packaging materials - Metal Ton 350 311 225 187
Packaging materials - Others Ton 2776 3061 8563 187
Packaging materials - Paper Ton 209138 212950 242369 187
Packaging materials - Plastic Ton 813187 939755 937559 187
Palletized transport ratio for external logistics % 74 121
Percentage of plastic packaging for water and beverage products that is recyclable, reusable, or compostable % 99 12
Percentage of plastic packaging for water and beverages that is recyclable, reusable or compostable % 99 127
Target percentage of plastic packaging for water and beverage products that is recyclable, reusable, or compostable % 100 12
Total use of packaging materials Ton 1026019 1156459 1188910 187
Use of packaging materials per unit output Ton of packaging materials used/Ton of qualified product output 0.0538 0.0544 0.0470 187

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023 Report Pages
Change in palletized transport ratio for external logistics compared with previous year % increase 16 121
Number of factories recognized as National Green Factories factories 4 9
Number of factories recognized as national-level Green Factories (Thousand-island Lake Nanshan Factory, Junzhou Factory, Taibai Mountain Factory, Fusong Factory) factories 4 108

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 2023 Report Pages
Average length of employment of female employees Year 5.2 5.6 5.9 190
Average length of employment of male employees Year 4.7 5.2 5.3 190
Employment generated by Nongfu Spring’s navel orange-related industry chain in southern Jiangxi (direct and indirect) people 100000 32
Ethnic minority employees Person 1160 1364 1571 190
Group revenue million RMB 42667 8
Number of employees above 50 years old Person 370 337 392 189
Number of employees aged 30-50 Person 17194 16940 18425 189
Number of employees below 30 years old Person 4591 5213 5592 189
Number of employees in Hong Kong, Macau and Taiwan of China Person 2 4 3 189
Number of employees in Mainland China Person 22151 22485 24405 189
Number of employees in Overseas regions Person 2 1 1 189
Number of female employees Person 6930 7063 7419 189
Number of full-time employees (including subsidiaries) employees 24409 141
Number of general staff employees Person 20938 21229 22619 189
Number of male employees Person 15225 15427 16990 189
Number of management employees Person 1217 1261 1790 189
Number of newly hired employees Person 7399 4620 5661 189
Proportion of employees aged 30-50 years % 75 141
Proportion of employees aged <30 years % 23 141
Proportion of employees aged >50 years % 2 141
Proportion of employees who join the union % 89.0 94.0 92.5 190
Proportion of female employees % 30 141
Proportion of general employees % 93 141
Proportion of male employees % 70 141
Proportion of management employees % 7 141
Total employee benefit expenses (including directors' emoluments) million RMB 4931 136
Total number of employees Person 22155 22490 24409 189
Year-on-year increase in employee benefit expenses % 51 136

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Total employee turnover rate % 20.5 17.7 16.2 191
Turnover rate – 30 to 50 % 17.2 13.7 10.3 191
Turnover rate – Hong Kong, Macau and Taiwan of China % 28.6 191
Turnover rate – Mainland China % 20.5 17.0 14.9 191
Turnover rate – female employees % 16.7 13.1 12.0 191
Turnover rate – male employees % 22.2 18.7 16.2 191
Turnover rate – over 50 % 18.5 3.4 2.9 191
Turnover rate – overseas % 66.7 191
Turnover rate – under the age of 30 % 33.0 29.3 30.4 191

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 Report Pages
Proportion of work-related deaths % 0.01 0.01 0.004 192
Work-related deaths Person 2 2 1 192

Lost days due to work injury.

Indicator Unit 2021 2022 2023 Report Pages
Lost-time injuries frequency rate Time/million working hours 0.70 0.76 1.34 192
Number of days lost due to work incidents Day 1364 2131 2178 192

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Percentage of factories with ISO 45001 Occupational Health and Safety System Certification % Over 50 14
Percentage of factories with ISO 45001 occupational health and safety system certification % >50 136

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
Employee engagement rate % 86 143
Employee engagement survey - number of dimensions 17 143
Employee engagement survey - number of effective responses responses 18000 143
Employee engagement survey - number of employees covered employees 20000 143
Employee engagement survey - number of major sections 5 143
Employee engagement survey - number of specific issues 63 143
Employee engagement survey score % 86 136
Number of 'Star Instructors' selected at Nongfu Spring people 6 146
Number of Nongfu Spring business partners attending online learning people 77223 146
Number of Nongfu Spring employees participating in online learning people 707538 146
Number of external online courses introduced to Nongfu Spring e-learning platform courses 157 146
Number of internal instructors (Gold Medal Instructors, Generation to Generation Instructors, Excellent Instructors, Excellent Mentors) at Nongfu Spring people 856 146
Number of marketing training sessions organized for distributors sessions 22150 68
Number of online learning courses launched courses 3368 68
Number of online learning topics launched topics 17249 68
Number of professional courses developed based on business process at Nongfu Spring courses 128 146
Number of training sessions conducted offline nationwide sessions 302 68
Percentage of Nongfu Spring employees who underwent training % 100 146
Percentage of employees participated in training % 100 136
Percentage of employees trained % 100 100 100 190
Percentage of female employees trained % 100 100 100 190
Percentage of general staff trained % 100 100 100 191
Percentage of male employees trained % 100 100 100 190
Percentage of management trained % 100 100 100 191
Proportion of internal coverage and promotion for job vacancies % 63 136
Total number of employees who attended food-safety and quality-related training People 34343 40516 74846 193

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 Report Pages
Average hours of training Hour 25.6 24.2 27.6 190
Average no. of training hours for female employees Hours 21.9 20.0 22.1 190
Average no. of training hours for general staff Hours 24.9 24.5 27.2 191
Average no. of training hours for male employees Hours 27.2 26.2 29.9 190
Average no. of training hours for management Hours 37.6 19.1 32.2 191
Average training hours per Nongfu Spring employee hours 27.6 146
Average training hours per employee hours 27.6 136
Total hours of food-safety and quality-related training Hours 55439 66419 91043 193
Total online learning hours by Nongfu Spring business partners hours 16752 146
Total online learning hours by Nongfu Spring employees hours 188485 146

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Cooperative orchard area for navel orange procurement in southern Jiangxi mu 170000 32
Direct dispatch ratio from source factories % 87 121
Increase in procurement volume of Gannan navel oranges compared to previous year percent 50 32
Number of key suppliers Supplier 233 356 223 193
Number of overseas suppliers Supplier 21 21 21 193
Number of suppliers in Hong Kong, Macao and Taiwan of China Supplier 4 4 4 193
Number of suppliers in Mainland China Supplier 1011 1025 1205 193
Procurement volume of Gannan navel oranges million kilograms 180 32
Total number of suppliers Supplier 1036 1050 1237 193

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Change in direct dispatch ratio from source factories compared with previous year % increase 2.5 121
Number of participants in sourcing activities participants 62000 68
Number of sourcing activities conducted throughout the year activities 1000 68

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of factories recognized as provincial-level Green Supply Chain Management Enterprise (Wuling Mountain Factory) factory 1 108

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 2023 Report Pages
Annual complaint handling rate % 100 68
Annual national sampling test passing rate % 100 84
Group tax expense million RMB 6839 8
Increase in amount of jasmine flowers used compared to 2020 times 10 27
Number of complaints about products and services Pieces 6174 6070 7314 192

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 2023 Report Pages
Number of domestic patent applications filed Pieces 62 72 75 192
Number of domestic valid copyrights held Pieces 67 72 93 192
Number of domestic valid patents held Pieces 279 363 413 192
Number of domestic valid trademarks held Pieces 837 841 847 192
Number of granted domestic patents Pieces 60 87 45 192

Description of quality assurance process and recall procedures.

Indicator Unit 2021 2022 2023 Report Pages
Companies obtained ISO 9001 quality management system and ISO 22000 food safety management system (or HACCP) certification % 100 15
Complaint handling rate of products and services % 100 100 100 192
National sample testing pass rate % 100 15
Number of QCC (Quality Control Circle) projects implemented projects 342 91
Number of QCC projects selected for annual conference projects 13 91
Number of factory QCC projects awarded excellence projects 10 91

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Passing rate of external test and national sampling test % 100 68
Third-party system audit certification rate % 100 84
Third-party system audit identification rate % 100 15

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 Report Pages
Number of Group-level QCC projects implemented projects 21 91
Number of Group-level outstanding QCC projects recognized projects 3 91
Number of fruit growers ensured income by Nongfu Spring’s procurement of Gannan navel oranges households 355 32
Number of grassroots football teams provided with free drinking water and functional beverages in Rongjiang County, Guizhou Province teams 14 57
Number of marathon events supported with drinking water and functional beverages events more than 40 57
Number of marathon participants covered with drinking water and functional beverages participants over 400000 57

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 2022 2023 Report Pages
Charitable donation amount Millions 5.35 3.65 6.30 193
Group income tax expense million RMB 3609 8
Number of farmers contracted with Nongfu Spring in southern Jiangxi for navel orange procurement households 4000 32
Worker volunteer hours Hour 80008 87614 112430 193

The types of emissions and respective emissions data.

Standard Indicator Unit 2021 2022 2023
NOâ‚“ Emissions Ton 51 52 65
SOâ‚“ Emissions Ton 21 10 12

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Direct GHG Emissions (Scope 1) ton of carbon dioxide equivalent 134006 139820 173879
Indirect Energy Emissions (Scope 2) ton of carbon dioxide equivalent 709027 776847 927692
Total GHG Emissions ton of carbon dioxide equivalent 843033 916667 1101571
Total GHG Emissions Intensity (By Unit Product) ton of carbon dioxide equivalent/ton of qualified product output 0.0442 0.0431 0.0436

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Total Hazardous Waste Intensity (By Product Weight) Kilogram/ton of qualified product output 0.0222 0.0211 0.0237

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Non-Hazardous Waste Recycled Ton 36083 37317 34494
Total Non-Hazardous Waste Intensity (By Unit Product) Kilogram/ton of qualified product output 2.072 1.876 1.634

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Percentage of Reduction in GHG Intensity Compared to Last Year %
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 % 20

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % -5.9 -33.4
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 25.8 -164.9

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Biomass Energy Ton 2726 2650 2229
Comprehensive Energy Consumption Intensity (By Unit Product) Ton of standard coal/ton of qualified product output 0.0118 0.0117 0.0123
Diesel Fuel Consumption Ton 407 345 470
Fossil Fuel Consumption Ton 16832 8493 560
Gasoline Consumption Ton 116 112 90
Natural Gas Consumption Standard cubic meters 42217792 54648244 79623717
Purchased Electricity Million watt-hours 1071083 1169080 1447152
Purchased Steam Ton 65960 85926 61720
Renewable Energy Consumption Ton (biomass) 2726 2650 2229
Solar Energy Million watt-hours 2005 1304 9268
Total Direct Energy Consumption Ton of standard coal 75068 83181 108226
Total Energy Consumption Ton of standard coal 225506 248719 310879
Total Indirect Energy Consumption Ton of standard coal 150438 165538 202653

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Municipal Water Consumption Ton 540962 633406 679505
Recycled Water Usage Ton 2674023 4522400 4684141
Total Wastewater Discharge Ton 4265231 5775731 8119377
Total Water Withdrawal Ton 35217137 39624912 46215195
Water Withdrawal Intensity Ton of water withdrawal/ton of qualified product output 1.84 1.86 1.83

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2030
Energy Consumption Reduction Percentage Compared to Last Year % 25
Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved projects
Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 % 20

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Water Consumption Reduction Percentage Compared to Last Year % 14

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022 2023
Packaging Material Consumption (Glass) Ton 569 381 195
Packaging Material Consumption (Metal) Ton 350 311 225
Packaging Material Consumption (Paper) Ton 209138 212950 242369
Packaging Material Consumption (Plastic) Ton 813187 939755 937559
Packaging Material Intensity (By Unit Product) Ton of packaging materials used/Ton of qualified product output 0.0538 0.0544 0.047
Packaging Materials Consumed Ton 1026019 1156459 1188910

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Employees Aged 30-50 Person 17194 16940 18425
Number of Employees Aged Above 50 Person 370 337 392
Number of Employees Aged Below 30 Person 4591 5213 5592
Number of Employees in Hong Kong, Macau and Taiwan of China Person 2 4 3
Number of Employees in Mainland China Person 22151 22485 24405
Number of Employees in Overseas Person 2 1 1
Number of Female Employees Person 6930 7063 7419
Number of Full-time Employees employees 24409
Number of General Employees Person 20938 21229 22619
Number of Male Employees Person 15225 15427 16990
Number of Management Employees Person 1217 1261 1790
Number of New Employees Person 7399 4620 5661
Number of Total Employees Person 22155 22490 24409
Percentage of Employees Aged 30-50 % 75
Percentage of Employees Aged Above 50 % 2
Percentage of Employees Aged Below 30 % 23
Percentage of Female Employees % 30
Percentage of General Employees % 93
Percentage of Male Employees % 70
Percentage of Management Employees % 7

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 17.2 13.7 10.3
Turnover Rate of Employees Aged Above 50 % 18.5 3.4 2.9
Turnover Rate of Employees Aged Below 30 % 33 29.3 30.4
Turnover Rate of Employees in Hong Kong % 28.6
Turnover Rate of Employees in Mainland China % 20.5 17 14.9
Turnover Rate of Employees in Overseas % 66.7
Turnover Rate of Female Employees % 16.7 13.1 12
Turnover Rate of Male Employees % 22.2 18.7 16.2
Turnover Rate of Total Employees % 20.5 17.7 16.2

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021 2022 2023
Number of Work-related Fatalities Person 2 2 1

Lost days due to work injury.

Standard Indicator Unit 2021 2022 2023
Lost Days Due to Work-related Injuries Day 1364 2131 2178
Lost Time Injury Frequency Rate (LTIFR/LTIR) Time/million working hours 0.7 0.76 1.34

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023
Percentage of Employees Trained % 100 100 100
Percentage of Trained Female Employees % 100 100 100
Percentage of Trained General Employees % 100 100 100
Percentage of Trained Male Employees % 100 100 100
Percentage of Trained Senior Management % 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023
Average Training Hours (Female) Hours 21.9 20 22.1
Average Training Hours (General Staff) Hours 24.9 24.5 27.2
Average Training Hours (Male) Hours 27.2 26.2 29.9
Average Training Hours (Senior Management) Hours 37.6 19.1 32.2
Average Training Hours per Employee Hour 25.6 24.2 27.6

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Suppliers in Mainland China Supplier 1011 1025 1205
Number of Suppliers in Overseas Supplier 21 21 21
Number of Total Suppliers Supplier 1036 1050 1237

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023
Complaints Handling Rate % 100
Number of Products and Service Related Complaints Pieces 6174 6070 7314

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2021 2022 2023
Number of Patents Applied Pieces 62 72 75
Number of Patents Granted Pieces 60 87 45
Number of Patents Held Pieces 279 363 413

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2023
Passing Rate of Third-party Accreditation Performed under the Quality Management System % 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023
Total Public Welfare Donations Millions 5.35 3.65 6.3
Total Volunteer Service Hours Hour 80008 87614 112430