ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste | Tons | 388 | 251 | 48 |
| Hazardous Waste Intensity (by revenue) | kg/RMB 10000 of revenue | 0.28 | 0.15 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Club Med food waste solutions - percentage of Club Med resorts recycled kitchen wastes | % | 56 | 50 | |
| Cooking Oil | Tons | 499 | 444 | 51 |
| Non-hazardous Waste | Tons | 23019 | 24645 | 48 |
| Non-hazardous Waste Intensity (by revenue) | kg/RMB 10000 of revenue | 16.71 | 14.37 | 48 |
| Non-hazardous waste intensity reduction compared to 2019 (by bed capacity) | % | 22 | 20 | |
| Non-hazardous waste intensity reduction compared to 2019 (by hotel night sold) | % | 19 | 20 | |
| Non-hazardous waste intensity reduction compared to 2019 (by revenue) | % | 21 | 20 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Club Med resorts phase out plastic packaging of accessories in guest room by the end of 2021 | 100% | 49 | ||||
| Club Med resorts reduce progressively the consumption of plastic water bottles compared to 2019: by 10% in 2022 | 10% | 49 | ||||
| Club Med resorts reduce progressively the consumption of plastic water bottles compared to 2019: by 25% in 2023 | 25% | 49 | ||||
| Club Med resorts reduce progressively the consumption of plastic water bottles compared to 2019: by 50% in 2024 | 50% | 49 | ||||
| GHG emission intensity (scope 1&2) reduction compared to 2019 (by bed capacity) | % | 55 | 20 | |||
| GHG emission intensity (scope 1&2) reduction compared to 2019 (by revenue) | % | 2 | 20 | |||
| GHG emission intensity (scope1&2) change by bed capacity (compared to 2019) | % | -5 | 42 | |||
| GHG emission intensity (scope1&2) change by hotel night sold (compared to 2019) | % | -4 | 42 | |||
| GHG emission intensity (scope1&2) change by revenue (compared to 2019) | % | 2 | 42 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste generation reduction compared to 2019 (by bed capacity) | % | 22 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity consumed in Club Med resorts from renewable sources | % | 21 | 42 | |
| Energy consumption intensity change by bed capacity (compared to 2019) | % | 11 | 42 | |
| Energy consumption intensity change by hotel night sold (compared to 2019) | % | 22 | 42 | |
| Energy consumption intensity change by revenue (compared to 2019) | % | 19 | 42 | |
| Intensity of Cooking Oil (by bed capacity) | Kg/bed | 0.04 | 0.03 | 51 |
| Intensity of Cooking Oil (by hotel night sold) | Kg/night | 0.07 | 0.06 | 51 |
| Intensity of Cooking Oil (by revenue) | Kg/RMB 10000 of revenue | 0.36 | 0.26 | 51 |
| Resorts using electric vehicles | % | 44 | 42 | |
| Share of Club Med Resorts electricity use from electric vehicles | % | 44 | 20 | |
| Share of electricity consumed in Club Med Resorts from renewable sources | % | 21 | 20 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Drinking Water | m³ | 187703 | 131840 | 43 | |
| Freshwater Consumption Intensity (by bed capacity) | m³/bed | 0.61 | 0.49 | 0.52 | 43 |
| Freshwater Consumption Intensity (by hotel night sold) | m³/night | 1.32 | 0.93 | 0.9 | 43 |
| Freshwater Consumption Intensity (by revenue) | m³ per RMB 10000 of revenue, m³/RMB 10000 of revenue | 5.93 | 4.74 | 4.21 | 6, 43 |
| Groundwater | m³ | 1359856 | 1568019 | 1507289 | 43 |
| Municipal Water | m³ | 3649884 | 4443904 | 5302779 | 43 |
| Purchased Recycled Water | m³ | 50377 | 60784 | 153454 | 43 |
| Surface Water | m³ | 241997 | 320392 | 254654 | 43 |
| Total Freshwater Consumption | m³ | 5489817 | 6524940 | 7218176 | 43 |
| Total Seawater Consumption | m³ | 4137104 | 4538107 | 4530565 | 43 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Energy consumption intensity reduction compared to 2019 (by bed capacity) | % | 11 | 20 |
| Energy consumption intensity reduction compared to 2019 (by revenue) | % | 22 | 20 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water use intensity change by bed capacity (compared to 2019) | % | -22 | 42 |
| Water use intensity change by hotel night sold (compared to 2019) | % | -19 | 42 |
| Water use intensity change by revenue (compared to 2019) | % | -21 | 42 |
| Water use intensity reduction compared to 2019 (by bed capacity) | % | 22 | 20 |
| Water use intensity reduction compared to 2019 (by hotel night sold) | % | 19 | 20 |
| Water use intensity reduction compared to 2019 (by revenue) | % | 21 | 20 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2008 to end of 2023 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|
| Carry out an Environmental Impact Assessment for new or deeply renovated projects since 2022 | of eligible resorts | 100% | 45 | ||
| Club Med Green Farmer Project - agricultural products produced in ecological farms | tons | 77729 | 77 | ||
| Club Med Green Farmer Project - average crops grown per project | 31 | 77 | |||
| Club Med Green Farmer Project - hectares of land used for ecological farming | hectares | 250 | 77 | ||
| Club Med Green Farmer Project - number of countries | 7 | 77 | |||
| Club Med Green Farmer Project - number of farmers benefited | 2000 | 77 | |||
| Club Med Green Farmer Project - number of resorts implemented | 11 | 77 | |||
| Club Med Green Farmer Project - number of small farms supported | 407 | 77 | |||
| Club Med new projects that have obtained support from external experts (such as ecologists) | % | 100 | 20 | ||
| Club Med new projects with support from external experts (such as ecologists) | 100% | 43 | |||
| Club Med resorts carrying out educational 'Green Activities' for customers and employees | of resorts | 100% | 45 | ||
| Eligible resorts and hotels that have undergone EIA (including biodiversity impact) | % | 100 | 20 | ||
| Eligible resorts and hotels with EIA (including biodiversity impact) before project construction and protected biodiversity throughout operation | 100% | 43 | |||
| Limit the proportion of built-up areas | % | 7 | 45 | ||
| Resorts not using nitrogen fertilizers or chemical pesticides | % | 57 | 45 | ||
| Resorts with local environmental non-profit organizations to protect biodiversity | % of the total number of resorts, environmental organizations covering 31 resorts, of resorts | 45 | 100% | 45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Club Med local employment commitment | % | 73 | 77 | |
| Female employees among all employees | % | 40.9 | 59 | |
| Female employees among middle management | % | 45.8 | 59 | |
| Female employees among senior management | % | 34.9 | 59 | |
| Female employees in STEM sectors | % | 29.6 | 59 | |
| Female employees in management positions of revenue generating departments | % | 50.2 | 59 | |
| Local employees as percentage of total staff at Atlantis Sanya | % | 69 | 77 | |
| Number of employees by age group - 30-40 | 1658 | 2723 | 55 | |
| Number of employees by age group - 40-50 | 750 | 1269 | 55 | |
| Number of employees by age group - <30 | 8497 | 7222 | 55 | |
| Number of employees by age group - >50 | 506 | 905 | 55 | |
| Number of employees by age group: 30-40 | 4155 | 5711 | 54 | |
| Number of employees by age group: 40-50 | 2345 | 3672 | 54 | |
| Number of employees by age group: <30 | 5917 | 6832 | 54 | |
| Number of employees by age group: >50 | 1653 | 3099 | 54 | |
| Number of employees by employment type - Full-time | 13973 | 18833 | 55 | |
| Number of employees by employment type - Part-time | 97 | 481 | 55 | |
| Number of employees by gender - Female | 6851 | 4961 | 55 | |
| Number of employees by gender - Male | 4560 | 7158 | 55 | |
| Number of employees by gender: Female | 5925 | 7902 | 54 | |
| Number of employees by gender: Male | 8145 | 11412 | 54 | |
| Number of employees by geographical region - Africa | 458 | 1057 | 55 | |
| Number of employees by geographical region - Asia | 2179 | 3384 | 55 | |
| Number of employees by geographical region - Europe | 6843 | 4971 | 55 | |
| Number of employees by geographical region - North America | 1372 | 1955 | 55 | |
| Number of employees by geographical region - Oceania | 11 | 7 | 55 | |
| Number of employees by geographical region - South America | 548 | 745 | 55 | |
| Number of employees by geographical region: Africa | 678 | 1854 | 54 | |
| Number of employees by geographical region: Asia | 5088 | 6824 | 54 | |
| Number of employees by geographical region: Europe | 5655 | 5943 | 54 | |
| Number of employees by geographical region: North America | 2303 | 3215 | 54 | |
| Number of employees by geographical region: Oceania | 18 | 21 | 54 | |
| Number of employees by geographical region: South America | 417 | 1457 | 54 | |
| Number of employees by job level - Junior employees | 12060 | 17382 | 55 | |
| Number of employees by job level - Middle management | 1793 | 1683 | 55 | |
| Number of employees by job level - Senior management | 217 | 249 | 55 | |
| Number of employees by nationality - Brazil | 1472 | 55 | ||
| Number of employees by nationality - China | 4209 | 55 | ||
| Number of employees by nationality - France | 3252 | 55 | ||
| Number of employees by nationality - Others | 10381 | 55 | ||
| Number of new employees hired | 11411 | 12119 | 55 | |
| Proportion of local employment reaches over | % | 70 | 20 | |
| Total number of employees within the scope of the Report | 14070 | 19314 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate (total turnover rate of employees within the scope of the Report) | % | 36% | 56 |
| Employee turnover rate by age: 30-40 | % | 32% | 56 |
| Employee turnover rate by age: 40-50 | % | 21% | 56 |
| Employee turnover rate by age: <30 | % | 56% | 56 |
| Employee turnover rate by age: >50 | % | 16% | 56 |
| Employee turnover rate by gender: Female | % | 34% | 56 |
| Employee turnover rate by gender: Male | % | 37% | 56 |
| Employee turnover rate by geographical region: Africa | % | 30% | 56 |
| Employee turnover rate by geographical region: Asia | % | 32% | 56 |
| Employee turnover rate by geographical region: Europe | % | 36% | 56 |
| Employee turnover rate by geographical region: North America | % | 47% | 56 |
| Employee turnover rate by geographical region: Oceania | % | 24% | 56 |
| Employee turnover rate by geographical region: South America | % | 40% | 56 |
| Percentage of positions recruited through internal promotion or transfer | 18% | 55 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| LTIFR reduction compared to 2019 baseline | % | 9.6 | 20 |
| Overall LTIFR | 13.94 | 20, 66 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Lost Time Injury Frequency Rate (LTIFR) in China | 6 | 20 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employees receiving safety and health related trainings | % | 100 | 20, 66 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Club Med employees in world scope receiving systematic training | % | 45.2 | 77 | |
| Employees receiving training on environmental awareness | % | 100 | 20 | |
| Percentage of employees trained | 100% | 100% | 63 | |
| Percentage of female employees trained | 100% | 100% | 63 | |
| Percentage of junior employees trained | 100% | 100% | 63 | |
| Percentage of male employees trained | 100% | 100% | 63 | |
| Percentage of middle management trained | 100% | 100% | 63 | |
| Percentage of senior management trained | 100% | 100% | 63 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average investment in employee training | RMB 10 thousand | 0.05 | 0.32 | 63 |
| Average training hours per capita | hour | 33 | 62.8 | 63 |
| Average training hours per capita, female | hour | 33 | 65.8 | 63 |
| Average training hours per capita, junior employees | hour | 34 | 65.9 | 63 |
| Average training hours per capita, male | hour | 33 | 60.7 | 63 |
| Average training hours per capita, middle management | hour | 31 | 37.1 | 63 |
| Average training hours per capita, senior management | hour | 25.5 | 20.1 | 63 |
| Total hours of training of the Group | hours | 1212769 | 63 | |
| Total investment in employee training | RMB 10 thousand | 750 | 6136 | 63 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Club Med local procurement proportion | %, percent | 64 | 20, 68 | |
| Number of suppliers in APAC | 645 | 870 | 68 | |
| Number of suppliers in America | 408 | 377 | 68 | |
| Number of suppliers in Europe, Middle East and Africa | 635 | 781 | 68 | |
| Number of suppliers in the world | 1688 | 2028 | 68 | |
| Proportion of local procurement in Atlantis Sanya and Taicang Alps Resort | %, percent | 67% | 20, 68 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Food and construction raw material suppliers of Atlantis Sanya and Liang Club Med Resort that have been audited | % | 100 | 20 |
| Food and construction raw material suppliers of Atlantis Sanya and Lijiang Club Med Resort audited | percent | 100% | 68 |
| Key suppliers in China audited for ESG | percent | 100% | 68 |
| Key suppliers worldwide audited for ESG | percent | 81% | 68 |
| Key suppliers worldwide in China passed ESG audits by the Company | % | 81 | 20 |
| Number of suppliers rated excellent at Atlantis Sanya | 79 | 68 | |
| Number of suppliers rated good at Atlantis Sanya | 85 | 68 | |
| Number of suppliers rated poor at Atlantis Sanya | 23 | 68 | |
| Number of suppliers rated qualified at Atlantis Sanya | 70 | 68 | |
| Qualified rate of suppliers at Taicang Alps Resort | percent | 100% | 68 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers assessed for compliance at Atlantis Sanya | 266 | 68 | |
| Number of suppliers assessed for compliance at Taicang Alps Resort | 74 | 68 | |
| Number of suppliers failed assessment and suspended at Atlantis Sanya | 9 | 68 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Club Med commitment to purchase fresh agricultural products from local suppliers by 2030 | % | 65 | 77 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Customer satisfaction rate at Taicang Alps Resort | % | 92.6 | 34 |
| Customer social media rating score (mainstream rating sites, China) | score | 4.8 | 34 |
| Net Promoter Score (NPS) | % | 67.2 | 34 |
| Number of customer feedbacks collected in China through satisfaction data center | 9346 | 34 | |
| Number of reviews on Group platforms | reviews | 330000 | 34 |
| Overall Net Satisfaction Rate (NSR) | % | 92.5 | 34 |
| Year-on-year growth in number of reviews on Group platforms | % | 300 | 34 |
| Year-on-year increase in overall Net Satisfaction Rate (NSR) | % | 7.4 | 34 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Foryou Club total members | million members | 6.53 | 34 |
| Number of Club Med Foundation charity projects | 300 | 81 | |
| Number of countries with Club Med Foundation charity projects | 25 | 81 | |
| Number of employees volunteering at Sanya Guangming Lianjie Center for Children with Cerebral Disabilities | 23 | 81 | |
| Villages offering educational 'Green Activities' | % | 72 | 45 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2008 to end of 2023 | 2023 | Report Pages |
|---|---|---|---|---|
| Accumulated resources invested in public welfare were more than | million RMB | 74.8 | 20 | |
| Club Med Green Farmer Project - cumulative financial contribution | EUR | 1555000 | 77 | |
| Club Med donation to Club Med Foundation | EUR | 548000 | 81 | |
| Number of GO and GE volunteers joining Club Med Foundation charity projects | 1900 | 81 | ||
| Total volunteer hours at Sanya Guangming Lianjie Center for Children with Cerebral Disabilities | hours | 65 | 81 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions Intensity (By Revenue) | kgCO2e per RMB 10000 of revenue |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | Tons | 388 | 251 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB 10000 of revenue | 0.28 | 0.15 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | Tons | 23019 | 24645 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB 10000 of revenue | 16.71 | 14.37 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -5 |
| Reduction in GHG Intensity Compared to Last Year (By Revenue) | % | 2 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh/RMB 10000 of revenue | 359.52 |
| Percentage of Renewable Energy Consumption | % | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Groundwater Consumption | m³ | 1359856 | 1568019 | 1507289 |
| Groundwater Withdrawal | m³ | 1359856 | 1568019 | 1507289 |
| Municipal Water Consumption | m³ | 3649884 | 4443904 | 5302779 |
| Recycled Water Usage | m³ | 50377 | 60784 | 153454 |
| Seawater Consumption | m³ | 4137104 | 4538107 | 4530565 |
| Seawater Withdrawal | m³ | 4137104 | 4538107 | 4530565 |
| Surface Water Consumption | m³ | 241997 | 320392 | 254654 |
| Surface Water Withdrawal | m³ | 241997 | 320392 | 254654 |
| Total Water Withdrawal | m³ | 5489817 | 6524940 | 7218176 |
| Water Consumption | m³ | 5489817 | 6524940 | 7218176 |
| Water Consumption Intensity (By Revenue) | m³/RMB 10000 of revenue | 5.93 | 4.74 | 4.21 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 6500 | 9383 |
| Number of Employees Aged Above 50 | employees | 1653 | 3099 |
| Number of Employees Aged Below 30 | employees | 5917 | 6832 |
| Number of Employees in Africa | employees | 678 | 1854 |
| Number of Employees in Asia | employees | 5088 | 6824 |
| Number of Employees in Europe | employees | 5655 | 5943 |
| Number of Employees in North America | employees | 2303 | 3215 |
| Number of Employees in Oceania | employees | 18 | 21 |
| Number of Employees in South America | employees | 417 | 1457 |
| Number of Female Employees | employees | 5925 | 7902 |
| Number of Full-time Employees | employees | 13973 | 18833 |
| Number of Junior Management Employees | employees | 12060 | 17382 |
| Number of Male Employees | employees | 8145 | 11412 |
| Number of Middle Management Employees | employees | 1793 | 1683 |
| Number of New Employees | employees | 11411 | 12119 |
| Number of Part-time Employees | employees | 97 | 481 |
| Number of Senior Management Employees | employees | 217 | 249 |
| Number of Total Employees | employees | 14070 | 19314 |
| Percentage of Employees Aged 30-50 | % | 46.22 | 48.56 |
| Percentage of Employees Aged Above 50 | % | 11.76 | 16.05 |
| Percentage of Employees Aged Below 30 | % | 42.08 | 35.38 |
| Percentage of Female Employees | % | 42.1 | 40.9 |
| Percentage of Full-time Employees | % | 99.31 | 97.51 |
| Percentage of New Employees | % | 81.15 | 62.76 |
| Percentage of Part-time Employees | % | 0.69 | 2.49 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 32 |
| Turnover Rate of Employees Aged Above 50 | % | 16 |
| Turnover Rate of Employees Aged Below 30 | % | 56 |
| Turnover Rate of Employees in Africa | % | 30 |
| Turnover Rate of Employees in Asia | % | 32 |
| Turnover Rate of Employees in Europe | % | 36 |
| Turnover Rate of Employees in North America | % | 47 |
| Turnover Rate of Employees in Oceania | % | 24 |
| Turnover Rate of Employees in South America | % | 40 |
| Turnover Rate of Female Employees | % | 34 |
| Turnover Rate of Male Employees | % | 37 |
| Turnover Rate of Total Employees | % | 36 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Work-related Fatalities Rate | 13.94 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | |
| Lost Time Injury Frequency Rate (Contractor) | ||
| Lost Time Injury Frequency Rate (Employees) | ||
| Lost Time Injury Frequency Rate (Mainland China) | 6 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Participation Rate of Safety Training | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Investment in Environmental Training | % | 100 | |
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 33 | 65.8 |
| Average Training Hours (General Staff) | hour | 34 | 65.9 |
| Average Training Hours (Male) | hour | 33 | 60.7 |
| Average Training Hours (Middle Management) | hour | 31 | 37.1 |
| Average Training Hours (Senior Management) | hour | 25.5 | 20.1 |
| Average Training Hours per Employee | hour | 33 | 62.8 |
| Total Training Hours | hours | 1212769 | 1212769 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Total Suppliers | 1688 | 2028 | |
| Proportion of Spending on Local Suppliers | % | 67 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | percent | 100 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | 340 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 22 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2008 to end of 2023 | 2023 |
|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | 1900 | ||
| Total Social Investment | million RMB | 1555000 | 548000 |
| Total Volunteer Service Hours | hours | 65 |