Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxide (NOx) emissions | Kilograms | 38946 | 50621.2 | 68263.3 | 51 |
| Respirable suspended particulates (PM10) emissions | Kilograms | 1380.7 | 1227.6 | 1088.9 | 51 |
| Sulphur dioxide (SO2) emissions | Kilograms | 574.1 | 854.8 | 1302.5 | 51 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions intensity | Tonnes CO2e/HK$100 million | 385 | 414.8 | 525.9 | 51 |
| Renewable energy business greenhouse gas emissions | Tonnes CO2e | 24103.2 | 39820.8 | 62538.1 | 51 |
| Renewable energy business greenhouse gas emissions Scope 1 | tonnes CO2e | 61943.7 | 28 | ||
| Renewable energy business greenhouse gas emissions Scope 1 and 2 | tonnes CO2e | 62988.1 | 28 | ||
| Renewable energy business greenhouse gas emissions Scope 2 | tonnes CO2e | 1044.4 | 28 | ||
| Total greenhouse gas emissions | Tonnes CO2e | 65927 | 83256.1 | 104340 | 51 |
| Total greenhouse gas emissions Scope 1 | tonnes CO2e | 71955.4 | 28 | ||
| Total greenhouse gas emissions Scope 1 and 2 | tonnes CO2e | 104340 | 28 | ||
| Total greenhouse gas emissions Scope 2 | tonnes CO2e | 32384.6 | 28 | ||
| Utility business – gas segment greenhouse gas emissions Scope 1 | tonnes CO2e | 10461.7 | 28 | ||
| Utility business – gas segment greenhouse gas emissions Scope 1 and 2 | tonnes CO2e | 41801.9 | 28 | ||
| Utility business – gas segment greenhouse gas emissions Scope 2 | tonnes CO2e | 31340.2 | 28 | ||
| Utility business – gas segment greenhouse gas emissions intensity | tonnes CO2e per HK$10 million, tonnes CO2e per company | 525.9 | 28 | ||
| Utility business-gas segment greenhouse gas emissions | Tonnes CO2e | 41823.8 | 43435.3 | 41801.9 | 51 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Intensity of hazardous waste (liquid) | Litres/company | 100 | 84.4 | 91.1 | 51 |
| Intensity of hazardous waste (solid) | Tonnes/company | 0.2 | 0.2 | 0.2 | 51 |
| Total volume of hazardous waste (liquid) | Litres | 8298 | 7510 | 8015.6 | 51 |
| Total volume of hazardous waste (solid) | Tonnes | 16.2 | 17.7 | 20.6 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Intensity of non-hazardous waste (liquid) | Litres/company | 6 | 5.4 | 5.3 | 51 |
| Intensity of non-hazardous waste (solid) | Tonnes/company | 1031.7 | 903.4 | 853.3 | 51 |
| Total volume of non-hazardous waste (liquid) | Litres | 498.5 | 477.6 | 465.6 | 51 |
| Total volume of non-hazardous waste (solid) | Tonnes | 85628.1 | 80040.9 | 75094.1 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Consumption of non-renewable resources (from fuel combustion) | MWh | 166820.2 | 245732.3 | 355814.1 | 51 |
| Diesel use | MWh | 2461.6 | 2476.7 | 2464.1 | 51 |
| Electricity purchased | MWh | 41692.9 | 44213.6 | 46394.6 | 51 |
| Energy consumption intensity | MWh/company | 2505.7 | 3257.8 | 4570.6 | 51 |
| Gas sales volume | Million cubic metres | 14579 | 15246 | 16458 | 51 |
| LPG use | MWh | 11.8 | 11.5 | 51 | |
| Length of high-pressure gas pipelines | Kilometres | 7260 | 54 | ||
| Length of low-pressure gas pipelines | Kilometres | 69609 | 54 | ||
| Length of medium-pressure gas pipelines | Kilometres | 53723 | 54 | ||
| Length of pipeline network | Kilometres | 63727 | 70935 | 75960 | 51 |
| Natural gas use | MWh | 147372.7 | 226213.9 | 337266.7 | 51 |
| Other energy use | MWh | 16437.6 | 17029.9 | 16071.8 | 51 |
| Total energy consumption | MWh | 207974.8 | 289945.9 | 402208.7 | 51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | Cubic metres | 326333.3 | 495797.7 | 698289.6 | 51 |
| Water consumption intensity | Cubic metres/company | 3931.7 | 5570.8 | 7935.1 | 51 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average weight of product packaging materials per piece | Tonnes | 0.002 | 0.002 | 0.002 | 51 |
| Total weight of product packaging materials | Tonnes | 753.3 | 660.6 | 468.6 | 51 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Integrity of gas transmission facilities - Percentage of gas transmission and distribution pipelines inspected | % | 100 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Age group ratio - 26-35 | % | 36 | 35 | 37 | 52 |
| Age group ratio - 36-45 | % | 29 | 30 | 32 | 52 |
| Age group ratio - 46-55 | % | 24 | 24 | 21 | 52 |
| Age group ratio - ≤25 | % | 6 | 6 | 6 | 52 |
| Age group ratio - ≥56 | % | 5 | 5 | 4 | 52 |
| Coverage of labour contract | % | 100 | 100 | 100 | 53 |
| Coverage of social insurance | % | 100 | 100 | 100 | 53 |
| Employee category ratio - Junior Staff | % | 85 | 85 | 81 | 52 |
| Employee category ratio - Middle Management | % | 12 | 12 | 15 | 52 |
| Employee category ratio - Senior Management | % | 3 | 3 | 4 | 52 |
| Full-time employment ratio | % | 99.9 | 100 | 99.9 | 52 |
| Gender ratio - Female | % | 32 | 32 | 32 | 52 |
| Gender ratio - Male | % | 68 | 68 | 68 | 52 |
| Part-time employment ratio | % | 0.1 | 0.1 | 52 | |
| Ratio of female management | % | 24.1 | 28.8 | 26.5 | 53 |
| Region ratio - Central China | % | 8 | 7 | 8 | 52 |
| Region ratio - East China | % | 5 | 20 | 9 | 52 |
| Region ratio - Group Head Office | % | 2 | 1 | 4 | 52 |
| Region ratio - North China | % | 19 | 16 | 10 | 52 |
| Region ratio - Northeast China | % | 33 | 27 | 38 | 52 |
| Region ratio - Others (U-Tech) | % | / | / | 0.5 | 52 |
| Region ratio - South China | % | 14 | 13 | 9.5 | 52 |
| Region ratio - West China | % | 19 | 16 | 21 | 52 |
| Staff ratio of new employees by age group - 26-35 | % | 56 | 50 | 52 | 52 |
| Staff ratio of new employees by age group - 36-45 | % | 20 | 16 | 24 | 52 |
| Staff ratio of new employees by age group - 46-55 | % | 2 | 5 | 2 | 52 |
| Staff ratio of new employees by age group - ≤25 | % | 22 | 28 | 22 | 52 |
| Staff ratio of new employees by age group - ≥56 | % | 1 | 52 | ||
| Staff ratio of new employees by gender - Female | % | 31 | 31 | 33 | 52 |
| Staff ratio of new employees by gender - Male | % | 69 | 69 | 67 | 52 |
| Staff ratio of new employees by region - Central China | % | 10 | 19 | 9 | 52 |
| Staff ratio of new employees by region - East China | % | 12 | 15 | 19 | 52 |
| Staff ratio of new employees by region - Group Head Office | % | 18 | 13 | 13 | 52 |
| Staff ratio of new employees by region - North China | % | 21 | 19 | 12 | 52 |
| Staff ratio of new employees by region - Northeast China | % | 16 | 11 | 21 | 52 |
| Staff ratio of new employees by region - Others (U-Tech) | % | / | / | 1 | 52 |
| Staff ratio of new employees by region - South China | % | 13 | 13 | 13 | 52 |
| Staff ratio of new employees by region - West China | % | 10 | 10 | 12 | 52 |
| Total headcount | Persons | 23287 | 23663 | 10800 | 52 |
| Total number of new employees | Persons | 768 | 1457 | 912 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover | % | 3.1 | 2.8 | 3.7 | 52 |
| Employee turnover ratio - Central China | % | 13 | 14 | 10 | 53 |
| Employee turnover ratio - East China | % | 13 | 11 | 18 | 53 |
| Employee turnover ratio - Group Head Office | % | 11 | 10 | 6 | 53 |
| Employee turnover ratio - North China | % | 8 | 13 | 13 | 53 |
| Employee turnover ratio - Northeast China | % | 18 | 11 | 26 | 53 |
| Employee turnover ratio - Other (U-Tech) | % | / | / | 2 | 53 |
| Employee turnover ratio - South China | % | 20 | 23 | 14 | 53 |
| Employee turnover ratio - West China | % | 17 | 18 | 11 | 53 |
| Employee turnover ratio by age group - 26-35 | % | 65 | 57 | 56 | 52 |
| Employee turnover ratio by age group - 36-45 | % | 17 | 18 | 25 | 52 |
| Employee turnover ratio by age group - 46-55 | % | 5 | 7 | 6 | 52 |
| Employee turnover ratio by age group - ≤25 | % | 12 | 17 | 12 | 52 |
| Employee turnover ratio by age group - ≥56 | % | 1 | 1 | 1 | 52 |
| Employee turnover ratio by gender - Female | % | 31 | 30 | 31 | 52 |
| Employee turnover ratio by gender - Male | % | 69 | 70 | 69 | 52 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of recordable work-related injuries (Contractors) | Persons | 1 | 53 | ||
| Number of recordable work-related injuries (Staff) | Persons | 4 | 3 | 1 | 53 |
| Number of severe work-related injuries (Staff) | Persons | / | 53 | ||
| Rate of recordable work-related injuries per 1000 employees (Staff) | 1000 employees | 0.17 | 0.28 | 0.09 | 53 |
| Rate of recordable work-related injuries per 1000000 hours worked (Staff) | 1000000 hours worked | / | 0.11 | 0.05 | 53 |
| Rate of severe work-related injuries per 1000000 hours worked (Staff) | 1000000 hours worked | / | 53 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Work days lost due to work-related injuries (Staff) | Days | 115 | 147 | 5 | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita training cost by employee category - Junior Staff | RMB | 811.3 | 54 | ||
| Per capita training cost by employee category - Middle Management | RMB | 1329.1 | 54 | ||
| Per capita training cost by employee category - Senior Management | RMB | 1557.3 | 54 | ||
| Per capita training cost by gender - Female | RMB | 660 | 54 | ||
| Per capita training cost by gender - Male | RMB | 1037.4 | 54 | ||
| Training ratio by employee category - Junior Staff | % | 97.1 | 91.7 | 95.3 | 54 |
| Training ratio by employee category - Middle Management | % | 95.1 | 94.8 | 86.7 | 54 |
| Training ratio by employee category - Senior Management | % | 94.9 | 93.9 | 94.4 | 54 |
| Training ratio by staff gender - Female | % | 96.8 | 90.6 | 91.7 | 54 |
| Training ratio by staff gender - Male | % | 96.8 | 92.8 | 95.1 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita training hours by employee category - Junior Staff | Hours | 53.2 | 60 | 94.5 | 54 |
| Per capita training hours by employee category - Middle Management | Hours | 52.5 | 58 | 92.3 | 54 |
| Per capita training hours by employee category - Senior Management | Hours | 44.2 | 45.2 | 64.8 | 54 |
| Per capita training hours by staff gender - Female | Hours | 54.2 | 59.6 | 97.9 | 54 |
| Per capita training hours by staff gender - Male | Hours | 52.3 | 59.2 | 90.8 | 54 |
| Proportion of employees receiving regular performance appraisal and career development review | % | 100 | 100 | 100 | 53 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of major suppliers | Number | 131 | 121 | 144 | 54 |
| Number of major suppliers by geographical region - Chinese mainland | Number | 125 | 117 | 144 | 54 |
| Number of major suppliers by geographical region - Overseas countries and regions | Number | 6 | 4 | 54 | |
| Proportion of spending on local suppliers | % | 98.11 | 100 | 54 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of product- and service-related complaints received | Cases | 66 | 50 | 79 | 54 |
| Revenue in renewable energy business as percentage of total revenue | % | 5% | 28 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training | Hours | 523 | 11526 | 24855 | 54 |
| Coverage of people receiving anti-corruption training | % | 100 | 100 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Charity investment by the Group | RMB'000 | 7410 | 6178 | 5526 | 54 |
| Hours of social services | Hours | 300000 | 415441 | 106077 | 54 |
| Number of beneficiaries | Persons | 170000 | 178535 | 120823 | 54 |
| Number of volunteers | Persons | 6900 | 8038 | 5207 | 54 |
| Revenue | HK$ million | 17125 | 20073 | 19842 | 51 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| NOₓ Emissions | Kilograms | 38946 | 50621.2 | 68263.3 |
| PM10 Emissions | Kilograms | 1380.7 | 1227.6 | 1088.9 |
| SOₓ Emissions | Kilograms | 574.1 | 854.8 | 1302.5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 71955.4 | ||
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 32384.6 | ||
| Total GHG Emissions | tonnes CO2e | 65927 | 83256.1 | 104340 |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2e/HK$100 million | 385 | 414.8 | 525.9 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Liquid Waste) | Litres | 8298 | 7510 | 8015.6 |
| Hazardous Waste (Solid Waste) | Tonnes | 16.2 | 17.7 | 20.6 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Litres | 498.5 | 80040.9 | 75094.1 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 2461.6 | 2476.7 | 2464.1 |
| Energy Consumption Intensity (By Company) | MWh/company | 2505.7 | 3257.8 | 4570.6 |
| Fossil Fuel Consumption | MWh | 166820.2 | 245732.3 | 355814.1 |
| LPG Consumption | MWh | 11.8 | 11.5 | |
| Natural Gas Consumption | MWh | 147372.7 | 226213.9 | 337266.7 |
| Purchased Electricity | MWh | 41692.9 | 44213.6 | 46394.6 |
| Total Energy Consumption | MWh | 207974.8 | 289945.9 | 402208.7 |
| Total Indirect Energy Consumption | MWh | 41692.9 | 44213.6 | 46394.6 |
| Total Non-Renewable Fuel Consumption | MWh | 166820.2 | 245732.3 | 355814.1 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | Cubic metres | 326333.3 | 495797.7 | 698289.6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | Tonnes | 0.002 | 0.002 | 0.002 |
| Packaging Materials Consumed | Tonnes | 753.3 | 660.6 | 468.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 12342 | 12778 | 5724 |
| Number of Employees Aged Above 50 | Persons | 1174 | 1183 | 432 |
| Number of Employees Aged Below 30 | Persons | 9771 | 9702 | 4644 |
| Number of Female Employees | Persons | 7452 | 7572 | 3456 |
| Number of Full-time Employees | Persons | 23263 | 23663 | 10789 |
| Number of Junior Management Employees | Persons | 19894 | 20114 | 8748 |
| Number of Male Employees | Persons | 15835 | 16091 | 7344 |
| Number of Middle Management Employees | Persons | 2794 | 2839 | 1620 |
| Number of New Employees | Persons | 768 | 1457 | 912 |
| Number of New Employees (Above 50) | Persons | 3 | 15 | |
| Number of New Employees (Aged 30-50) | Persons | 167 | 304 | 237 |
| Number of New Employees (Aged Below 30) | Persons | 598 | 669 | 675 |
| Number of New Employees (Female) | Persons | 239 | 451 | 301 |
| Number of New Employees (Male) | Persons | 529 | 1006 | 611 |
| Number of Part-time Employees | Persons | 23 | 11 | |
| Number of Senior Management Employees | Persons | 699 | 710 | 432 |
| Number of Total Employees | Persons | 23287 | 23663 | 10800 |
| Percentage of Employees Aged 30-50 | % | 53 | 54 | 53 |
| Percentage of Employees Aged Above 50 | % | 5 | 5 | 4 |
| Percentage of Employees Aged Below 30 | % | 42 | 41 | 43 |
| Percentage of Employees in Central China | % | 8 | 7 | 8 |
| Percentage of Employees in East China | % | 5 | 20 | 9 |
| Percentage of Employees in North China | % | 19 | 16 | 10 |
| Percentage of Employees in Northeast China | % | 33 | 27 | 38 |
| Percentage of Employees in South China | % | 14 | 13 | 9.5 |
| Percentage of Employees in West China | % | 19 | 16 | 21 |
| Percentage of Female Employees | % | 32 | 32 | 32 |
| Percentage of Full-time Employees | % | 99.9 | 100 | 99.9 |
| Percentage of Junior Management Employees | % | 85 | 85 | 81 |
| Percentage of Male Employees | % | 68 | 68 | 68 |
| Percentage of Middle Management Employees | % | 12 | 12 | 15 |
| Percentage of New Employees | % | 3.3 | 6.2 | 8.4 |
| Percentage of Part-time Employees | % | 0.1 | 0.1 | |
| Percentage of Senior Management Employees | % | 3 | 3 | 4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 22 | 25 | 31 |
| Turnover Rate of Employees Aged Above 50 | % | 1 | 1 | 1 |
| Turnover Rate of Employees Aged Below 30 | % | 77 | 74 | 68 |
| Turnover Rate of Employees in Central China | % | 13 | 14 | 10 |
| Turnover Rate of Employees in East China | % | 13 | 11 | 18 |
| Turnover Rate of Employees in North China | % | 8 | 13 | 13 |
| Turnover Rate of Employees in Northeast China | % | 18 | 11 | 26 |
| Turnover Rate of Employees in South China | % | 20 | 23 | 14 |
| Turnover Rate of Employees in West China | % | 17 | 18 | 11 |
| Turnover Rate of Female Employees | % | 31 | 30 | 31 |
| Turnover Rate of Male Employees | % | 69 | 70 | 69 |
| Turnover Rate of Total Employees | % | 3.1 | 2.8 | 3.7 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 115 | 147 | 5 |
| Lost Working Days Due to Work-related Injuries (Employees) | Days | 115 | 147 | 5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Spend on Training and Development per FTE | RMB | 811.3 | ||
| Percentage of Trained Female Employees | % | 96.8 | 90.6 | 91.7 |
| Percentage of Trained General Employees | % | 97.1 | 91.7 | 95.3 |
| Percentage of Trained Male Employees | % | 96.8 | 92.8 | 95.1 |
| Percentage of Trained Middle Management | % | 95.1 | 94.8 | 86.7 |
| Percentage of Trained Senior Management | % | 94.9 | 93.9 | 94.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 54.2 | 59.6 | 97.9 |
| Average Training Hours (General Staff) | Hours | 53.2 | 60 | 94.5 |
| Average Training Hours (Male) | Hours | 52.3 | 59.2 | 90.8 |
| Average Training Hours (Middle Management) | Hours | 52.5 | 58 | 92.3 |
| Average Training Hours (Senior Management) | Hours | 44.2 | 45.2 | 64.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Number | 125 | 117 | 144 |
| Number of Suppliers in Overseas | Number | 6 | 4 | |
| Number of Total Suppliers | Number | 131 | 121 | 144 |
| Proportion of Spending on Local Suppliers | % | 98.11 | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | Cases | 66 | 50 | 79 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | |
| Total Hours of Anti-corruption Training | Hours | 523 | 11526 | 24855 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Registered Volunteers | Persons | 6900 | 8038 | 5207 |
| Total Social Investment | RMB | 7410000 | 6178000 | 5526000 |
| Total Volunteer Service Hours | Hours | 300000 | 415441 | 106077 |