Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions (tonnes) | tonnes | 0.349 | 0.366 | 79 |
| Scope 3 emissions allocation: Capital assets | % | 0.8 | 45 | |
| Scope 3 emissions allocation: Emissions linked to fuel and energy (not included in Scope 1 and 2) | % | 0.02 | 45 | |
| Scope 3 emissions allocation: End of life of sold products | % | 1.4 | 45 | |
| Scope 3 emissions allocation: Purchased goods and services | % | 85.6 | 45 | |
| Scope 3 emissions allocation: Upstream transportation and distribution | % | 9.4 | 45 | |
| Sulfur oxides (SOx) emissions (tonnes) | tonnes | 0.002 | 79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (Scope 1) (tCO2-e) | tCO2-e | 2234 | 4602 | 79 |
| GHG emissions intensity (per team member for our offices and laboratories) (tCO2-e/FTE) | tCO2-e/FTE | 216 | 79 | |
| GHG emissions intensity (per team member for our offices and laboratories) (tCO2-e/FTE, location-based methodology) | tCO2-e/FTE | 1993 | 79 | |
| GHG emissions intensity (per team member for our offices and laboratories) (tCO2-e/FTE, market-based methodology) | tCO2-e/FTE | 189 | 79 | |
| GHG emissions intensity (per unit packed at packing sites) (kgCO2-e/unit) | kgCO2-e/unit | 108 | 79 | |
| GHG emissions intensity (per unit packed at packing sites, location-based methodology) (kgCO2-e/unit) | kgCO2-e/unit | 61 | 79 | |
| GHG emissions intensity (per unit packed at packing sites, market-based methodology) (kgCO2-e/unit) | kgCO2-e/unit | 60 | 79 | |
| GHG emissions intensity (per unit produced at manufacturing sites) (kgCO2-e/unit) | kgCO2-e/unit | 8 | 7 | 79 |
| Indirect GHG emissions (Scope 2, location-based methodology) (tCO2-e) | tCO2-e | 399225 | 398420 | 79 |
| Indirect GHG emissions (Scope 2, market-based methodology) (tCO2-e) | tCO2-e | 9384 | 79 | |
| Indirect GHG emissions (Scope 3) (tCO2-e) | tCO2-e | 550966 | 79 | |
| Scope 1 CO2 emissions | t | 4602 | 45 | |
| Scope 3 CO2 emissions | t | 398420 | 45 | |
| Scope 3 emissions allocation: Travel | % | 2.4 | 45 | |
| Total CO2 emissions | t | 525300 | 403022 | 45 |
| Total GHG emissions (all scopes) | tCO2e | 3174 | 88 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste generated (tonnes) | tonnes | 3 | 2 | 80 |
| Hazardous waste intensity (per team member for our offices and laboratories) (g/FTE) | g/FTE | 668 | 80 | |
| Hazardous waste intensity (per unit produced at manufacturing sites) (g/unit) | g/unit | 0.02 | 0.04 | 80 |
| Scope 3 emissions allocation: Waste | % | 0.5 | 45 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Biostime infant milk formula tins recycled content (Australian range) | % | 89 | 52 | |
| Metal (tin and aluminium) (tonnes) | tonnes | 4987 | 5253 | 80 |
| Non-hazardous waste generated (tonnes) | tonnes | 6263 | 5405 | 80 |
| Non-hazardous waste intensity (per team member for our offices and laboratories) (kg/FTE) | kg/FTE | 594 | 371 | 80 |
| Non-hazardous waste intensity (per unit packed at packing sites) (g/unit) | g/unit | 25 | 23.39 | 80 |
| Non-hazardous waste intensity (per unit produced at manufacturing sites) (g/unit) | g/unit | 66.74 | 64.69 | 80 |
| Paper and cardboard (tonnes) | tonnes | 4853 | 3757 | 80 |
| Plastic (tonnes) | tonnes | 4883 | 4086 | 80 |
| Swiss gummies vials recycled content (Polyethylene Terephthalate) | % | 100 | 52 | |
| Swisse Ultivites caps recycled content (post-consumer recycled material) | % | 50 | 52 | |
| recycled content in packaging | % | 25 | 52 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | 2031 | Report Pages |
|---|---|---|---|---|---|
| Operational emissions (Scope 1 and 2) - target for sourcing renewable electricity annually through 2030 | annually | 46 | |||
| Operational emissions (Scope 1 and 2) - target reduction in absolute Scope 1 and 2 GHG emissions by 2031 (relative to 2022 baseline) | % | 46.2 | 46 | ||
| Transport emissions (Scope 3) - reduction in freight-related emissions (absolute value) in 2023 compared to 2022 baseline | % | 37 | 46 | ||
| Transport emissions (Scope 3) - target reduction in GHG emissions per million USD of value added by 2031 (relative to 2022 baseline) | % | 55 | 46 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste recycled (tonnes) | tonnes | 4352 | 3674 | 80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | MWh | 771 | 2011 | 2073 | 48 |
| Diesel consumption (MWh) | MWh | 2977 | 2681 | 79 | |
| Electricity consumption (100% renewable electricity) | MWh | 13966 | 13988 | 13619 | 48 |
| Electricity consumption from renewable sources (MWh) | MWh | 13808 | 13619 | 79 | |
| Energy consumption intensity (per team member for our offices and laboratories) (MWh/FTE) | MWh/FTE | 1.62 | 2.27 | 79 | |
| Energy consumption intensity (per unit packed at packing sites) (kWh/unit) | kWh/unit | 0.07 | 0.056 | 79 | |
| Energy consumption intensity (per unit produced at manufacturing sites) (kWh/unit) | kWh/unit | 0.24 | 0.29 | 79 | |
| Gasoline consumption | MWh | 2400 | 2577 | 2681 | 48 |
| Gasoline consumption (MWh) | MWh | 2111 | 3404 | 79 | |
| LPG consumption | MWh | 5 | <6 | 9 | 48 |
| Liquefied petroleum gas (LPG) consumption (MWh) | MWh | 6 | 9 | 79 | |
| Natural gas consumption | MWh | 3504 | 2634 | 3404 | 48 |
| Natural gas consumption (MWh) | MWh | 2034 | 2073 | 79 | |
| Total energy consumption (MWh) | MWh | 20937 | 21962 | 79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water withdrawal | KL | 58484 | 56905 | 54204 | 49 |
| Total water withdrawal (kL) | kL | 56905 | 54204 | 79 | |
| Water withdrawal intensity (per team member for our offices and laboratories) (kL/FTE) | kL/FTE | 1.7 | 1.53 | 79 | |
| Water withdrawal intensity (per unit packed at packing sites) (mL/unit) | mL/unit | 43.11 | 67 | 79 | |
| Water withdrawal intensity (per unit produced at manufacturing sites) (mL/unit) | mL/unit | 757 | 865 | 79 | |
| Year-on-year absolute reduction in water usage across the Group | 5% | 49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| packaging savings compared to 2022 | tonnes | 1397 | 52 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water use reduction per unit produced in in-house manufacturing sites (compared with 2021 baseline) | 7.2% | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Glass (tonnes) | tonnes | 164 | 394 | 80 |
| Packaging produced for every RMB1000 in revenue (kg/RMB'000 in revenue) | kg/RMB000 | 1.16 | 0.967 | 80 |
| packaging material type - cardboard | % | 27.9 | 52 | |
| packaging material type - glass | % | 2.9 | 52 | |
| packaging material type - metal | % | 38.9 | 52 | |
| packaging material type - plastic | % | 30.3 | 52 | |
| percentage of packaging materials that are recyclable, biodegradable or compostable (by packaging weight) | % | 98 | 95 | 52 |
| total packaging materials | tonnes | 13490 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employees in IT related positions - Female | 51 | 83 | ||
| Employees in IT related positions - Male | 63 | 83 | ||
| Employees in R&D/engineering positions - Female | 103 | 83 | ||
| Employees in R&D/engineering positions - Male | 50 | 83 | ||
| Executives (Female) | 14 | 23 | 80 | |
| Executives (Male) | 27 | 36 | 80 | |
| Executives 25–39 | 18 | 81 | ||
| Executives 40–55 | 36 | 81 | ||
| Executives over 55 | 5 | 81 | ||
| Full-time FTEs - Total | 3328 | 3136 | 81 | |
| Full-time employees (Female) | 2133 | 2059 | 80 | |
| Full-time employees (Male) | 1195 | 1077 | 80 | |
| Management (Female) | 251 | 647 | 80 | |
| Management (Male) | 233 | 464 | 80 | |
| Management 25–39 | 831 | 81 | ||
| Management 40–55 | 268 | 81 | ||
| Management over 55 | 11 | 81 | ||
| Management under 25 | 1 | 81 | ||
| New hires by gender - Female | 470 | 81 | ||
| New hires by gender - Male | 264 | 81 | ||
| New hires by geographical location - Asia (excluding Mainland China) | 26 | 81 | ||
| New hires by geographical location - Asia (excluding Mainland China) (percentage) | 33% | 81 | ||
| New hires by geographical location - Australia and New Zealand | 50 | 81 | ||
| New hires by geographical location - Australia and New Zealand (percentage) | 18% | 81 | ||
| New hires by geographical location - China | 527 | 81 | ||
| New hires by geographical location - China (percentage) | 22% | 81 | ||
| New hires by geographical location - Europe | 80 | 81 | ||
| New hires by geographical location - Europe (percentage) | 31% | 81 | ||
| New hires by geographical location - North America | 51 | 81 | ||
| New hires by geographical location - North America (percentage) | 35% | 81 | ||
| Non-guaranteed hours FTEs - Total | 4 | 81 | ||
| Non-guaranteed hours employees (Female) | 1 | 80 | ||
| Non-guaranteed hours employees (Male) | 3 | 80 | ||
| Non-management (Female) | 1907 | 1422 | 80 | |
| Non-management (Male) | 940 | 582 | 80 | |
| Non-management 25–39 | 1538 | 81 | ||
| Non-management 40–55 | 366 | 81 | ||
| Non-management over 55 | 21 | 81 | ||
| Non-management under 25 | 80 | 81 | ||
| Part-time FTEs - Total | 44 | 38 | 81 | |
| Part-time employees (Female) | 39 | 33 | 80 | |
| Part-time employees (Male) | 5 | 5 | 80 | |
| Permanent FTEs - Total | 3316 | 3118 | 81 | |
| Permanent employees (Female) | 2131 | 2050 | 80 | |
| Permanent employees (Male) | 1185 | 1068 | 80 | |
| Temporary FTEs - Total | 52 | 56 | 81 | |
| Temporary employees (Female) | 40 | 42 | 80 | |
| Temporary employees (Male) | 12 | 14 | 80 | |
| Total FTEs - Asia excluding Mainland China | 73 | 78 | 81 | |
| Total FTEs - Australia and New Zealand | 283 | 277 | 81 | |
| Total FTEs - Europe | 265 | 257 | 81 | |
| Total FTEs - Mainland China | 2621 | 2417 | 81 | |
| Total FTEs - North America | 130 | 145 | 81 | |
| Total FTEs - Total | 3372 | 3174 | 81 | |
| Total management cost | USD | 217842 | 270656 | 84 |
| Total new hires | Not disclosed in 2022 | 734 | 81 | |
| Total workforce (FTEs, Female) | 2172 | 2092 | 80 | |
| Total workforce (FTEs, Male) | 1200 | 1082 | 80 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employees with promotion (Female FTEs) | 201 | 82 | ||
| Employees with promotion (Male FTEs) | 96 | 82 | ||
| Female turnover | 504 | 566 | 82 | |
| Female turnover rate | 23.2% | 27% | 82 | |
| Male turnover | 345 | 384 | 82 | |
| Male turnover rate | 28.7% | 35.5% | 82 | |
| New hire rate | Not disclosed in 2022 | 23% | 81 | |
| New hires by age group - 25–39 | 585 | 81 | ||
| New hires by age group - 25–39 (percentage) | 25% | 81 | ||
| New hires by age group - 40–55 | 75 | 81 | ||
| New hires by age group - 40–55 (percentage) | 11% | 81 | ||
| New hires by age group - Over 55 | 4 | 81 | ||
| New hires by age group - Over 55 (percentage) | 11% | 81 | ||
| New hires by age group - Under 25 | 70 | 81 | ||
| New hires by age group - Under 25 (percentage) | 87% | 81 | ||
| New hires by gender - Female (percentage) | 22% | 81 | ||
| New hires by gender - Male (percentage) | 24% | 81 | ||
| Total turnover | 849 | 950 | 82 | |
| Total turnover rate | 25.2% | 29.9% | 82 | |
| Turnover Asia (excluding Mainland China) | 22 | 17 | 82 | |
| Turnover Australia and New Zealand | 48 | 39 | 82 | |
| Turnover China | 618 | 731 | 82 | |
| Turnover Europe | 122 | 110 | 82 | |
| Turnover North America | 39 | 53 | 82 | |
| Turnover age 25-39 | 737 | 82 | ||
| Turnover age 40-55 | 136 | 82 | ||
| Turnover over 55 | 16 | 82 | ||
| Turnover rate Asia (excluding Mainland China) | 30% | 22% | 82 | |
| Turnover rate Australia and New Zealand | 17% | 14% | 82 | |
| Turnover rate China | 24% | 30% | 82 | |
| Turnover rate Europe | 46% | 43% | 82 | |
| Turnover rate North America | 30% | 37% | 82 | |
| Turnover rate age 25-39 | 31% | 82 | ||
| Turnover rate age 40-55 | 20% | 82 | ||
| Turnover rate over 55 | 43% | 82 | ||
| Turnover rate under 25 | 76% | 82 | ||
| Turnover under 25 | 61 | 82 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of executives trained | 95% | 68% | 83 | |
| Percentage of female employees trained | 57% | 67% | 83 | |
| Percentage of male employees trained | 44% | 59% | 83 | |
| Percentage of management trained | 92% | 58% | 83 | |
| Percentage of non-management trained | 45% | 67% | 83 | |
| Total number of employees trained - Executives | 39 | 40 | 83 | |
| Total number of employees trained - Female | 1238 | 1397 | 83 | |
| Total number of employees trained - Male | 532 | 633 | 83 | |
| Total number of employees trained - Management | 445 | 646 | 83 | |
| Total number of employees trained - Non-management | 1284 | 1345 | 83 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average hours of training of employees - Executives | hours | 31.12 | 25.36 | 83 |
| Average hours of training of employees - Female | hours | 12.47 | 20.5 | 83 |
| Average hours of training of employees - Male | hours | 7.98 | 18.82 | 83 |
| Average hours of training of employees - Management | hours | 22.47 | 18.71 | 83 |
| Average hours of training of employees - Non-management | hours | 8.61 | 20.19 | 83 |
| Average hours of training of employees - Total | hours | 10.87 | 19.93 | 83 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total number of suppliers | 225 | 227 | 84 | |
| Total number of suppliers Asia (Excluding Mainland China) | 14 | 84 | ||
| Total number of suppliers Australia and New Zealand | 37 | 84 | ||
| Total number of suppliers China | 79 | 84 | ||
| Total number of suppliers Europe | 79 | 84 | ||
| Total number of suppliers North America | 18 | 84 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2027 | Report Pages |
|---|---|---|---|
| Product emissions (Scope 3) - target percentage of suppliers with science-based targets by 2027 | % | 52 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of product and service complaints | 49547 | 32820 | 84 | |
| Percentage of complaints resolved | % | >99% | >99% | 84 |
| Percentage of complaints responded to | % | 100% | 100% | 84 |
| Revenue for every kilo of packaging generated (Revenue in RMB/1 kg of packaging) | RMB/kg | 858 | 1034 | 80 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total cash donations | USD | 1420552 | 1312350 | 84 |
| Total employees involved in community activities during company working hours (FTEs) | 2501 | 2922 | 84 | |
| Total in-kind donations | USD | 387850 | 1516786 | 84 |
| Total investment | USD | 3009775 | 3395302 | 84 |
| Total value of volunteer hours | USD | 983531 | 295241 | 84 |
| Total volunteer hours | 15127 | 11778 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| NOâ‚“ Emissions | tonnes | 0.349 | 0.366 |
| SOâ‚“ Emissions | tonnes | 0.002 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2-e | 2234 | 4602 |
| Indirect Energy Emissions (Scope 2) | tCO2-e | 399225 | 398420 |
| Total GHG Emissions | tCO2e | 3174 | |
| Total GHG Emissions Intensity (By FTE) | tCO2-e/FTE | 216 | 1993 |
| Total GHG Emissions Intensity (By Unit Product) | kgCO2-e/unit | 108 | 61 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2-e | 550966 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 3 | 2 |
| Total Hazardous Waste Intensity (By FTE) | g/FTE | 668 | |
| Total Hazardous Waste Intensity (By Unit Product) | g/unit | 0.02 | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Paper Waste | tonnes | 4853 | 3757 |
| Plastic Waste | tonnes | 4883 | 4086 |
| Total Non-Hazardous Waste Intensity (By Batch Product) | g/unit | 25 | 23.39 |
| Total Non-Hazardous Waste Intensity (By FTE) | kg/FTE | 594 | 371 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | g/unit | 66.74 | 64.69 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2031 |
|---|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 55 | |
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 46.2 | |
| Scope 3 Emissions Reduction Percentage Compared to Last Year | % | 37 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 15.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 771 | 2011 | 2073 |
| Electricity Consumption | MWh | 13966 | ||
| Energy Consumption Intensity (By FTE) | MWh/FTE | 1.62 | 2.27 | |
| Energy Consumption Intensity (By Unit Product) | kWh/unit | 0.07 | 0.29 | |
| Gasoline Consumption | MWh | 2400 | 2577 | 2681 |
| LPG Consumption | MWh | 5 | 6 | 9 |
| Natural Gas Consumption | MWh | 3504 | 2634 | 3404 |
| Percentage of Renewable Energy Consumption | % | 65.97 | 61.99 | |
| Renewable Energy Consumption | MWh | 13808 | 13619 | |
| Total Energy Consumption | MWh | 21962 | 20937 | 21962 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Water Withdrawal | kL | 58484 | 56905 | 54204 |
| Water Withdrawal Intensity | mL/unit | 43.11 | 1.53 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 7.2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Glass) | tonnes | 164 | 390.21 |
| Packaging Material Consumption (Metal) | tonnes | 5247.61 | |
| Packaging Material Consumption (Paper) | tonnes | 3759.71 | |
| Packaging Material Consumption (Plastic) | tonnes | 4087.47 | |
| Packaging Material Intensity (By Revenue) | kg/RMB000 | 1.16 | 0.967 |
| Packaging Materials Consumed | tonnes | 13490 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Female Employees | 2172 | 2092 | |
| Number of Full-time Employees | 3328 | 3136 | |
| Number of Full-time Employees (Female) | 2133 | 2059 | |
| Number of Full-time Employees (Male) | 1195 | 1077 | |
| Number of General Employees | 2847 | 2004 | |
| Number of General Employees (Female) | 1907 | 1422 | |
| Number of General Employees(Male) | 940 | 582 | |
| Number of Male Employees | 1200 | 1082 | |
| Number of Middle Management Employees | 484 | 1111 | |
| Number of Middle Management Employees (Female) | 251 | 647 | |
| Number of Middle Management Employees (Male) | 233 | 464 | |
| Number of New Employees | 734 | ||
| Number of New Employees (Female) | 470 | ||
| Number of New Employees (Mainland China) | 527 | ||
| Number of New Employees (Male) | 264 | ||
| Number of New Employees (Overseas) | 207 | ||
| Number of Part-time Employees | 44 | 38 | |
| Number of Part-time Employees (Female) | 39 | 33 | |
| Number of Part-time Employees (Male) | 5 | 5 | |
| Number of Senior Management Employees | 41 | 59 | |
| Number of Senior Management Employees (Female) | 14 | 23 | |
| Number of Senior Management Employees (Male) | 27 | 36 | |
| Number of Temporary Workers | 52 | 56 | |
| Number of Temporary Workers (Female) | 40 | 42 | |
| Number of Temporary Workers (Male) | 12 | 14 | |
| Number of Total Employees | 3372 | 3174 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 31 | |
| Turnover Rate of Employees Aged Above 50 | % | 43 | |
| Turnover Rate of Employees Aged Below 30 | % | 76 | |
| Turnover Rate of Employees in Asia (Excluding China) | % | 30 | 22 |
| Turnover Rate of Employees in Australia | % | 17 | 14 |
| Turnover Rate of Employees in Europe | % | 46 | 43 |
| Turnover Rate of Employees in Mainland China | % | 24 | 30 |
| Turnover Rate of Employees in North America | % | 30 | 37 |
| Turnover Rate of Female Employees | % | 23.2 | 27 |
| Turnover Rate of Male Employees | % | 28.7 | 35.5 |
| Turnover Rate of Total Employees | % | 25.2 | 29.9 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Trained Executive Employees | % | 95 | 68 |
| Percentage of Trained Female Employees | % | 57 | 67 |
| Percentage of Trained General Employees | % | 45 | 67 |
| Percentage of Trained Male Employees | % | 44 | 59 |
| Percentage of Trained Senior Management | % | 92 | 58 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Executive Employees) | hours | 31.12 | 25.36 |
| Average Training Hours (Female) | hours | 12.47 | 20.5 |
| Average Training Hours (General Staff) | hours | 8.61 | 20.19 |
| Average Training Hours (Male) | hours | 7.98 | 18.82 |
| Average Training Hours (Senior Management) | hours | 22.47 | 18.71 |
| Average Training Hours per Employee | hours | 10.87 | 19.93 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Asia (Excluding China) | 14 | ||
| Number of Suppliers in Europe | 79 | ||
| Number of Suppliers in Mainland China | 79 | ||
| Number of Total Suppliers | 225 | 227 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | -33.7 | |
| Complaints Handling Rate | % | 99 | 99 |
| Number of Products and Service Related Complaints | 49547 | 32820 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Estimated Value of Employee Volunteer Hours | USD | 983531 | 295241 |
| Number of Employees Participating in Volunteer Activities | 2501 | 2922 | |
| Total Cash Donations | USD | 1420552 | 1312350 |
| Total In-kind Donations | USD | 387850 | 1516786 |
| Total Social Investment | USD | 3009775 | 3395302 |
| Total Volunteer Service Hours | 15127 | 11778 |