Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxide | Ton | 1.26 | 1.03 | 1.09 | 165 |
| Particulates | Ton | 3.87 | 3.69 | 2.33 | 165 |
| Sulfur oxides | Ton | 0.14 | 0.15 | 165 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Scope 1 Direct GHG emissions | Ton of CO₂ equivalent | 2772 | 4820 | 8525 | 165 | |
| Scope 1 GHG emission intensity | Ton of CO₂ equivalent/Revenue per million RMB | 0.05 | 0.09 | 0.09 | 165 | |
| Scope 1 direct GHG emissions | tons of CO2 equivalent | 4820 | 8525 | 64 | ||
| Scope 2 GHG emission intensity | Ton of CO₂ equivalent/Revenue per million RMB | 2.9 | 3.24 | 3.07 | 165 | |
| Scope 2 Indirect GHG emissions | Ton of CO₂ equivalent | 142682 | 173974 | 191654 | 165 | |
| Scope 2 indirect GHG emissions | tons of CO2 equivalent | 173974 | 191654 | 64 | ||
| Total GHG emission intensity | Ton of CO₂ equivalent/Revenue per million RMB, tons of CO2 equivalent/Revenue per million RMB | 2.95 | 3.33 | 3.21 | 64, 165 | |
| Total GHG emissions | Ton of CO₂ equivalent, tons of CO2 equivalent | 145454 | 178794 | 200179 | 64, 165 | |
| reduction in Scope 1 and 2 absolute GHG emissions (science-based target) | percent | 42 | 63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste intensity | Kg / Revenue per million RMB | 0.49 | 1.09 | 1.76 | 166 |
| Total hazardous waste produced | Ton | 24.1 | 58.5 | 110.1 | 166 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste intensity | Ton / Revenue per million RMB | 0.07 | 0.17 | 0.19 | 166 |
| Total non-hazardous waste produced | Ton | 3249 | 9204 | 11830 | 166 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| reduction in Scope 3 absolute GHG emissions (science-based target) | percent | 51.6 | 63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Acetylene consumption | kWh | Not disclosed | Not disclosed | 2428 | 166 | |
| Diesel consumption | kWh | 255379 | 199930 | 307665 | 166 | |
| Gasoline consumption | kWh | 889062 | 366546 | 553156 | 166 | |
| Natural gas consumption | kWh | 11895520 | 14504389 | 14729561 | 166 | |
| Purchased cooling consumption | kWh | Not disclosed | Not disclosed | 339019 | 166 | |
| Purchased electricity consumption | kWh | 205237831 | 265058740 | 297910911 | 166 | |
| Purchased heat consumption | kWh | Not disclosed | Not disclosed | 191620 | 166 | |
| Purchased steam consumption | kWh | 60984365 | 57753558 | 54735492 | 166 | |
| Total energy consumption | kWh | Not disclosed | 279263 | 368770 | 166 | |
| Total energy consumption intensity | MWh / Revenue per million RMB | 5.66 | 6.29 | 5.91 | 166 | |
| proportion of fuel used for transportation in self-owned operating facilities with clean fuels | percent | 50 | 63 | |||
| proportion of strategic partners’ energy consumption with renewable energy | percent | 50 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 1424207 | 1429691 | 1517270 | 167 |
| Total water consumption intensity | m³ / Revenue per million RMB | 28.9 | 26.7 | 24.3 | 167 |
| Waste water | Ton | Not disclosed | 1142461 | 1104684 | 165 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Intensity of packaging material consumption | Ton / Revenue per million RMB | 0.44 | 0.45 | 0.75 | 167 |
| Total packaging material consumption | Ton | 21944 | 24064 | 46500 | 167 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee distribution by age group: 16–24 | % | 15.4 | 13.6 | 12.6 | 168 |
| Employee distribution by age group: 25–40 | % | 73 | 74 | 74.5 | 168 |
| Employee distribution by age group: 41 and above | % | 11.6 | 12.4 | 12.9 | 168 |
| Employee distribution by geographical region: Hong Kong SAR, Macao SAR, and overseas regions | % | 0.8 | 0.7 | 0.8 | 168 |
| Employee distribution by geographical region: Mainland China | % | 99.2 | 99.3 | 99.2 | 168 |
| Employee function: Office employees | % | 20.6 | 19.5 | 19.4 | 167 |
| Employee function: Production and logistics staff | % | 22.7 | 22.1 | 21.5 | 167 |
| Employee function: Retail employees | % | 56.7 | 58.4 | 59.1 | 167 |
| Employee gender ratio: Female | % | 74 | 75.1 | 75.2 | 167 |
| Employee gender ratio: Male | % | 26 | 24.9 | 24.8 | 167 |
| Employee rank: Director level | % | 1.3 | 1.3 | 1.4 | 167 |
| Employee rank: Manager level | % | 6.4 | 6.5 | 7.1 | 167 |
| Employee rank: Officers and others | % | 72.5 | 73.4 | 73.5 | 167 |
| Employee rank: President level | % | 0.1 | 0.1 | 0.1 | 167 |
| Employee rank: Production staff | % | 19.7 | 18.7 | 17.9 | 167 |
| Female executives (director level and above) as percentage of total executives | % | 36.6 | 115 | ||
| Female in management positions in revenue-generating functions as percentage of total | % | 39 | 115 | ||
| Percentage of Employees by Age Group (16–24) in 2023 | % | 12.6 | 115 | ||
| Percentage of Employees by Age Group (25–40) in 2023 | % | 74.5 | 115 | ||
| Percentage of Employees by Age Group (41 and above) in 2023 | % | 12.9 | 115 | ||
| Percentage of Employees by Gender (Female) in 2023 | % | 24.8 | 115 | ||
| Percentage of Employees by Gender (Male) in 2023 | % | 75.2 | 115 | ||
| Percentage of Employees by Geographical Region (Hong Kong SAR, Macao SAR and overseas regions) in 2023 | % | 0.8 | 115 | ||
| Percentage of Employees by Geographical Region (Mainland China) in 2023 | % | 99.2 | 115 | ||
| Percentage of Employees by Rank (Director level) in 2023 | % | 1.4 | 115 | ||
| Percentage of Employees by Rank (Manager level) in 2023 | % | 7.1 | 115 | ||
| Percentage of Employees by Rank (Officer or others) in 2023 | % | 17.9 | 115 | ||
| Percentage of Employees by Rank (President level) in 2023 | % | 0.1 | 115 | ||
| Percentage of Employees by Rank (Production staff) in 2023 | % | 73.5 | 115 | ||
| Total number of employees | Person | 52000 | 59000 | 60500 | 115, 167 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group: 16–24 | % | 47.4 | 50.7 | 49.3 | 168 |
| Employee turnover rate by age group: 25–40 | % | 32 | 33.3 | 31.4 | 168 |
| Employee turnover rate by age group: 41 and above | % | 28.5 | 26.3 | 25.1 | 168 |
| Employee turnover rate by gender: Female | % | 32.7 | 34.1 | 32.1 | 168 |
| Employee turnover rate by gender: Male | % | 39.4 | 40 | 37.8 | 168 |
| Employee turnover rate by geographical region: Hong Kong SAR, Macao SAR, and overseas regions | % | 34.8 | 37.3 | 27.3 | 168 |
| Employee turnover rate by geographical region: Mainland China | % | 34.6 | 35.7 | 33.7 | 168 |
| Total employee turnover rate | % | 34.6 | 35.7 | 33.6 | 168 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities | Person | 1 | 170 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury - Office employees | Day | 422 | 1060 | 458.5 | 170 |
| Lost days due to work injury - Production and logistics staff | Day | 2313 | 2269 | 1434.5 | 170 |
| Lost days due to work injury - Retail employees | Day | 2078 | 4121 | 3073.5 | 170 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employees trained by function - Office employees | % | 21.9 | 20.9 | 20.2 | 171 |
| Employees trained by function - Production and logistics staff | % | 15.1 | 19.2 | 18.3 | 171 |
| Employees trained by function - Retail employees | % | 63 | 59.9 | 61.5 | 171 |
| Percentage of employees trained | % | 79.7 | 92.5 | 95.1 | 170 |
| Percentage of employees trained by gender - Female | % | 77 | 76.3 | 76.3 | 170 |
| Percentage of employees trained by gender - Male | % | 23 | 23.7 | 23.7 | 170 |
| Percentage of employees trained by rank - Director level | % | 1.4 | 1.4 | 1.5 | 170 |
| Percentage of employees trained by rank - Manager level | % | 7.1 | 6.9 | 7.4 | 170 |
| Percentage of employees trained by rank - Officers and others | % | 77.6 | 72.3 | 72.7 | 170 |
| Percentage of employees trained by rank - President level | % | 0.1 | 0.1 | 0.1 | 170 |
| Percentage of employees trained by rank - Production staff | % | 13.8 | 19.3 | 18.3 | 170 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours | Hour | 17.6 | 29.1 | 29.1 | 171 |
| Average training hours by function - Office employees | Hour | 17 | 81.9 | 80.6 | 171 |
| Average training hours by function - Production and logistics staff | Hour | 7.13 | 4.34 | 5.25 | 171 |
| Average training hours by function - Retail employees | Hour | 21.1 | 20.9 | 18.6 | 171 |
| Average training hours by rank - Director level | Hour | 19.3 | 78.7 | 85.9 | 171 |
| Average training hours by rank - Manager level | Hour | 19.7 | 85.8 | 80.1 | 171 |
| Average training hours by rank - Officers and others | Hour | 19.6 | 29.3 | 26.8 | 171 |
| Average training hours by rank - President level | Hour | 6.33 | 23.9 | 37.5 | 171 |
| Average training hours by rank - Production staff | Hour | 7.61 | 5.12 | 6.33 | 171 |
| Female employee average training hours | Hour | 18.7 | 26.5 | 25.5 | 171 |
| Male employee average training hours | Hour | 14.4 | 37 | 34.6 | 171 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Suppliers in Mainland China, Hong Kong SAR, Macao SAR and Taiwan region | % | 95.9 | 96 | 89.5 | 172 |
| Suppliers overseas | % | 4.1 | 4 | 10.5 | 172 |
| T1 suppliers in Mainland China, Hong Kong SAR, Macao SAR and Taiwan region | Number | Not disclosed | Not disclosed | 245 | 172 |
| T1 suppliers overseas | Number | Not disclosed | Not disclosed | 22 | 172 |
| T2 suppliers in Mainland China, Hong Kong SAR, Macao SAR and Taiwan region | Number | Not disclosed | Not disclosed | 331 | 172 |
| T2 suppliers overseas | Number | Not disclosed | Not disclosed | 39 | 172 |
| T3 suppliers in Mainland China, Hong Kong SAR, Macao SAR and Taiwan region | Number | Not disclosed | Not disclosed | 141 | 172 |
| T3 suppliers overseas | Number | Not disclosed | Not disclosed | 23 | 172 |
| Total number of suppliers | Number | 459 | 524 | 801 | 172 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers with Bluesign certification | Number | 45 | 38 | 39 | 172 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers with ISO 14001 certification | Number | 162 | 184 | 180 | 172 |
| Number of suppliers with ISO 45001 certification | Number | 65 | 111 | 119 | 172 |
| Number of suppliers with ISO 9001 certification | Number | 267 | 257 | 245 | 172 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Suppliers that signed the Code of Conduct | % | 96.6 | 92.4 | 94 | 172 | |
| proportion of products using sustainable packaging | percent | 50 | 63 | |||
| proportion of sustainable products | percent | 50 | 63 | |||
| proportion of sustainable raw materials applied | percent | 50 | 63 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons (Recalled products) | % | Not applicable | 0.01 | 173 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of product complaints received | Case | 294924 | 290439 | 228430 | 173 |
| Number of service complaints received | Case | 6060 | 9903 | 15966 | 173 |
| Percentage of product complaints: Accessories | % | 1.2 | 1.2 | 0.8 | 173 |
| Percentage of product complaints: Apparel | % | 35 | 29.4 | 30.5 | 173 |
| Percentage of product complaints: Footwear | % | 63.8 | 69.4 | 68.7 | 173 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices | Case | 1 | 173 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training for Board members | % | 100 | 100 | 100 | 173 |
| Anti-corruption training for office employees | % | 100 | 100 | 100 | 173 |
| Anti-corruption training for top management and Board members: Number of participants | Number of participants | 728 | 804 | 908 | 173 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Resources contributed to the focus area: Cash | Million RMB | 65 | 23 | 59 | 173 |
| Resources contributed to the focus area: Product (calculated at tag value) | Million RMB | Over 270 | Over 200 | Over 250 | 173 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Ton | 3.87 | 3.69 | 2.33 |
| NOₓ Emissions | Ton | 1.26 | 1.03 | 1.09 |
| SOₓ Emissions | Ton | 0.14 | 0.15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton of CO₂ equivalent | 2772 | 4820 | 8525 |
| Indirect Energy Emissions (Scope 2) | Ton of CO₂ equivalent | 142682 | 173974 | 191654 |
| Scope 1 GHG Emissions Intensity (By Revenue) | Ton of CO₂ equivalent/Revenue per million RMB | 0.05 | 0.09 | 0.09 |
| Scope 2 GHG Emissions Intensity (By Revenue) | Ton of CO₂ equivalent/Revenue per million RMB | 2.9 | 3.24 | 3.07 |
| Total GHG Emissions | Ton of CO₂ equivalent | 145454 | 178794 | 200179 |
| Total GHG Emissions Intensity (By Revenue) | Ton of CO₂ equivalent/Revenue per million RMB | 2.95 | 3.33 | 3.21 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 24.1 | 58.5 | 110.1 |
| Total Hazardous Waste Intensity (By Revenue) | Kg / Revenue per million RMB | 0.49 | 1.09 | 1.76 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 3249 | 9204 | 11830 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton / Revenue per million RMB | 0.07 | 0.17 | 0.19 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Scope 3 Emissions Reduction Percentage Compared to Last Year | percent | 51.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2030 |
|---|---|---|---|---|---|
| Diesel Fuel Consumption | kWh | 255379 | 199930 | 307665 | |
| Energy Consumption Intensity (By Revenue) | MWh / Revenue per million RMB | 5.66 | 6.29 | 5.91 | |
| Gasoline Consumption | kWh | 889062 | 366546 | 553156 | |
| Natural Gas Consumption | kWh | 11895520 | 14504389 | 14729561 | |
| Percentage of Renewable Energy Consumption | percent | 50 | |||
| Purchased Cooling | kWh | 339019 | |||
| Purchased Electricity | kWh | 205237831 | 265058740 | 297910911 | |
| Purchased Heating | kWh | 191620 | |||
| Purchased Steam | kWh | 60984365 | 57753558 | 54735492 | |
| Total Energy Consumption | kWh | 279263 | 368770 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Wastewater Discharge | Ton | 1142461 | 1104684 | |
| Water Consumption | m³ | 1424207 | 1429691 | 1517270 |
| Water Consumption Intensity (By Revenue) | m³ / Revenue per million RMB | 28.9 | 26.7 | 24.3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Intensity (By Revenue) | Ton / Revenue per million RMB | 0.44 | 0.45 | 0.75 |
| Packaging Materials Consumed | Ton | 21944 | 24064 | 46500 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Total Employees | Person | 52000 | 59000 | 60500 |
| Percentage of Employees in Mainland China | % | 99.2 | 99.3 | 99.2 |
| Percentage of Employees in Overseas | % | 0.8 | 0.7 | 0.8 |
| Percentage of Female Employees | % | 74 | 75.1 | 75.2 |
| Percentage of Male Employees | % | 26 | 24.9 | 24.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees in Mainland China | % | 34.6 | 35.7 | 33.7 |
| Turnover Rate of Female Employees | % | 32.7 | 34.1 | 32.1 |
| Turnover Rate of Male Employees | % | 39.4 | 40 | 37.8 |
| Turnover Rate of Total Employees | % | 34.6 | 35.7 | 33.6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | Person | 1 |
| Number of Fatalities of the Last 3 Years | Person | 1 |
| Number of Work-related Fatalities | Person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 4813 | 7450 | 4966.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 79.7 | 92.5 | 95.1 |
| Percentage of Trained Female Employees | % | 77 | 76.3 | 76.3 |
| Percentage of Trained Male Employees | % | 23 | 23.7 | 23.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Director and Above) | Hour | 19.3 | 78.7 | 85.9 |
| Average Training Hours (Female) | Hour | 18.7 | 26.5 | 25.5 |
| Average Training Hours (Male) | Hour | 14.4 | 37 | 34.6 |
| Average Training Hours (Production Employees) | Hour | 7.61 | 5.12 | 6.33 |
| Average Training Hours per Employee | Hour | 17.6 | 29.1 | 29.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Overseas | Number | 84 | ||
| Number of Total Suppliers | Number | 459 | 524 | 801 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers Certified to ISO 45001 Occupational Health and Safety Management System | Number | 65 | 111 | 119 |
| Number of Suppliers Certified to ISO 9001 Quality Management System | Number | 267 | 257 | 245 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | percent | 50 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.01 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -0.21 | -18.62 | |
| Total Number of Customer Complaints | Case | 300984 | 300342 | 244396 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 | 100 | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | Number of participants | 728 | 804 | 908 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Cash Donations | Million RMB | 65 | 23 | 59 |
| Total In-kind Donations | Million RMB | 270 | 200 | 250 |