2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) air emissions | kg | 93.29 | 73.65 | 84.2 | 65 |
| Particulate matter (PM) air emissions | kg | 8.94 | 7.06 | 8.07 | 65 |
| Proportion of loans to the industries with 'high pollution & energy consumption and overcapacity' | % | 0.86 | 0.56 | 0.28 | 70 |
| Sulphur oxides (SOx) air emissions | kg | 0.22 | 0.18 | 0.25 | 65 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tonne of CO2e | 41.32 | 34.34 | 36.91 | 65 |
| Greenhouse gas emissions intensity (area) | tonne of CO2e/m² | 0.04 | 0.03 | 0.02 | 65 |
| Greenhouse gas emissions intensity (person) | tonne of CO2e/staff | 0.37 | 0.4 | 0.44 | 65 |
| Indirect greenhouse gas emissions (Scope 2) | tonne of CO2e | 173.99 | 148.23 | 184.82 | 65 |
| Total greenhouse gas emissions (Scopes 1 and 2) | tonne of CO2e | 215.31 | 182.57 | 221.73 | 65 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Generation of used batteries | unit | 4 | 128 | 64 | 66 |
| Generation of used toner cartridges/ink boxes | unit | 568 | 602 | 652 | 66 |
| Recycling of used batteries | unit | 4 | 128 | 64 | 66 |
| Recycling of used computers | unit | 50 | 232 | 66 | |
| Recycling of used toner cartridges/ink boxes | unit | 568 | 602 | 652 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Generation of non-hazardous waste | ton | 0.34 | 0.34 | 0.38 | 66 |
| Generation of used computers | unit | 50 | 232 | 66 | |
| Non-hazardous waste intensity (person) | kg/staff | 0.59 | 0.74 | 0.76 | 66 |
| Paper consumption intensity (person) | tonne/staff | 0.0037 | 0.0031 | 0.0036 | 66 |
| Recycling of non-hazardous waste | ton | 0.17 | 0.14 | 0.19 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage of smart counters | % | 85.12 | 84.55 | 93.6 | 73 |
| Gasoline consumption by vehicles | liter | 14737 | 12158 | 16858 | 65 |
| Number of smart counters | unit | 197 | 196 | 228 | 73 |
| Total electricity consumption | kWh | 285189 | 255133 | 312303 | 65 |
| Total electricity consumption intensity (area) | kWh/m² | 53.46 | 47.83 | 20.72 | 65 |
| Total electricity consumption intensity (person) | kWh/staff | 491.71 | 555.85 | 622.12 | 65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 2345 | 2304 | 3520 | 65 |
| Total water consumption intensity (area) | m³/m² | 0.44 | 0.43 | 0.23 | 65 |
| Total water consumption intensity (person) | m³/staff | 4.04 | 5.02 | 7.01 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electronic bill paper saving | ton | 1.08 | 1.52 | 1.63 | 66 |
| Total paper consumption | ton | 11.24 | 10.51 | 11.98 | 66 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Investment scale of green bonds | hundred million yuan | 3 | 2.38 | 2.38 | 70 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average attendance at meetings of the Board of Directors | % | 100 | 100 | 98 | 71 |
| Average attendance at meetings of the Board of Supervisors | % | 100 | 100 | 94 | 71 |
| Number of employee directors | person | / | 1 | 1 | 71 |
| Number of employee supervisors | person | 3 | 3 | 3 | 71 |
| Number of external supervisors | person | 3 | 3 | 2 | 71 |
| Number of female directors | person | 3 | 3 | 3 | 71 |
| Number of general party branches | no. | 3 | 3 | 3 | 72 |
| Number of independent directors | person | 5 | 5 | 5 | 71 |
| Number of male directors | person | 12 | 12 | 12 | 71 |
| Number of non-executive directors | person | 5 | 4 | 4 | 71 |
| Number of party members | person | 979 | 1041 | 1049 | 72 |
| Number of supervisors in the Board of Supervisors | person | 9 | 9 | 8 | 71 |
| Number of trade union member representative meetings, number of full member meetings, and number of worker’s representative meetings | times | 1 | 1 | 1 | 69 |
| Total number of grassroots staff | person | 2193 | 2363 | 2410 | 67 |
| Total number of middle management staff | person | 840 | 886 | 899 | 67 |
| Total number of senior management staff | person | 11 | 10 | 10 | 67 |
| Total number of staff (female) | person | 1711 | 1836 | 1872 | 67 |
| Total number of staff (male) | person | 1333 | 1423 | 1447 | 67 |
| Total number of staff aged 30-50 | person | 2154 | 2453 | 2479 | 67 |
| Total number of staff aged below 30 | person | 760 | 655 | 662 | 67 |
| Total number of staff aged over 50 | person | 130 | 151 | 178 | 67 |
| Total number of staff from Shandong Province | person | 2808 | 3006 | 3069 | 67 |
| Total number of staff outside Shandong Province | person | 236 | 253 | 250 | 67 |
| WeChat banking construction | times | 46649 | 51915 | 60411 | 73 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Staff Turnover Rate (Aged 30-50) | percentage | 5.9 | 5.7 | 6 | 68 |
| Staff Turnover Rate (Aged below 30) | percentage | 10.6 | 10 | 11 | 68 |
| Staff Turnover Rate (Aged over 50) | percentage | 0.8 | 1.1 | 68 | |
| Staff Turnover Rate (Staff from Shandong Province) | percentage | 6.6 | 6.2 | 6.8 | 68 |
| Staff Turnover Rate (Staff outside Shandong Province) | percentage | 9.3 | 7.9 | 6.8 | 68 |
| Staff turnover rate (female) | percentage | 5.3 | 5.7 | 5.1 | 67 |
| Staff turnover rate (male) | percentage | 8.9 | 7.1 | 8.9 | 67 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work-related injuries | day | 283 | 32 | 69 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee satisfaction | % | 100 | 100 | 100 | 69 |
| Number of training sessions for party members | person-time | 979 | 1041 | 1049 | 71 |
| Percentage of Staff Trained (Female staff) | percentage | 100 | 100 | 100 | 68 |
| Percentage of Staff Trained (Grassroots staff) | percentage | 100 | 100 | 100 | 68 |
| Percentage of Staff Trained (Male staff) | percentage | 100 | 100 | 100 | 68 |
| Percentage of Staff Trained (Middle management) | percentage | 100 | 100 | 100 | 68 |
| Percentage of Staff Trained (Senior management) | percentage | 100 | 100 | 100 | 68 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average Number of Training Hours Per Staff (Female staff) | hour | 40 | 40 | 42 | 68 |
| Average Number of Training Hours Per Staff (Grassroots staff) | hour | 40 | 40 | 42 | 69 |
| Average Number of Training Hours Per Staff (Male staff) | hour | 40 | 40 | 42 | 68 |
| Average Number of Training Hours Per Staff (Middle management) | hour | 40 | 40 | 42 | 69 |
| Average Number of Training Hours Per Staff (Senior management) | hour | 40 | 40 | 42 | 69 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Agriculture-related loans to urban enterprises and various organizations | hundred million yuan | 20.19 | 20.78 | 34.3 | 70 |
| Balance of agriculture-related loans | hundred million yuan | 310.41 | 304.04 | 331.21 | 70 |
| Balance of green loans | hundred million yuan | 126.2 | 159.51 | 260.21 | 70 |
| Balance of inclusive assistance | ten thousand yuan | 2075795.17 | 2396169.77 | 2968733.76 | 70 |
| Balance of loans to MSEs | hundred million yuan | 462.38 | 579.77 | 749.65 | 70 |
| Balance of loans to SMEs | hundred million yuan | 808.32 | 949.32 | 1139.31 | 70 |
| Balance of loans to the industries with 'high pollution & energy consumption and overcapacity' | hundred million yuan | 12.31 | 9.22 | 5.23 | 70 |
| Number of MSE loan customers | customer | 1045 | 3232 | 8236 | 70 |
| Number of suppliers by region – Domestic | no. | 164 | 184 | 197 | 74 |
| Other agriculture-related loans | hundred million yuan | 0.29 | 0.25 | 0.56 | 70 |
| Proportion of agriculture-related loan balance to total loan balance | % | 21.66 | 18.51 | 17.44 | 70 |
| Total number of suppliers | no. | 164 | 184 | 197 | 74 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Supplier review coverage | % | 100 | 100 | 100 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaint settlement rate | % | 100 | 100 | 100 | 74 |
| Customer complaint handling rate | % | 100 | 100 | 100 | 74 |
| Customer service center construction | times | 134862 | 126941 | 141470 | 73 |
| Customers signed personal mobile banking in the year | Ten thousand customers | 195.87 | 253.31 | 319.4 | 66 |
| Customers signed through WeChat banking in the year | Ten thousand customers | 4.66 | 5.19 | 6.04 | 66 |
| Manual service volume of remote banking | ten thousand person-times | 0.12 | 3.07 | 5.78 | 73 |
| Number of customer complaints | case | 38 | 11 | 59 | 74 |
| Number of video conferences held | times | 5000 | 6100 | 6200 | 66 |
| Online banking construction | person | 86326 | 49923 | 50911 | 73 |
| Outlets covered by smart counters | no. | 103 | 104 | 117 | 73 |
| Personal mobile banking construction | person | 1958741 | 2533106 | 3193985 | 73 |
| Substitution rate of electronic banking channel | % | 85.97 | 85.36 | 86.68 | 73 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of intellectual property rights | case | 4 | 6 | 6 | 74 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Telephone banking construction | person | 261999 | 272713 | 278064 | 73 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage person-time of training sessions on protecting customer rights and privacy | person-time | 533 | 526 | 557 | 74 |
| Expenditure on consumer rights protection | ten thousand yuan | 23 | 15 | 21 | 74 |
| Number of information security training sessions | times | 12 | 13 | 11 | 73 |
| Number of training sessions on protecting customer rights and privacy | times | 7 | 7 | 9 | 74 |
| Person-time of information security training | person-time | 3412 | 4182 | 4054 | 73 |
| Self-service banking construction | no. | 124 | 126 | 129 | 73 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Submission of block trade report | ten thousand copies | 44 | 41 | 38 | 72 |
| Submission of suspicious trade report | no. | 2745 | 2328 | 1935 | 72 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive signing rate of electronic reconciliation | % | 97.6 | 98.46 | 98.73 | 66 |
| Number of issues considered or heard by the Board of Directors | no. | 76 | 72 | 60 | 71 |
| Number of issues considered or heard by the Board of Supervisors | no. | 74 | 72 | 68 | 71 |
| Number of issues considered or heard by the Shareholders’ General Meeting | no. | 17 | 18 | 13 | 71 |
| Number of meetings of the Board of Directors | times | 8 | 5 | 4 | 71 |
| Periodic reports, interim announcements, corporate governance documents, etc. disclosed during the Reporting Period | no. | 33 | 38 | 38 | 71 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of compliance and warning education and training | % | 100 | 100 | 100 | 72 |
| Hours of compliance and warning education and training | Hours | 24 | 25 | 30 | 72 |
| Number of anti-money laundering trainings | times | 19 | 21 | 23 | 72 |
| Number of compliance and warning education and training sessions | times | 6 | 6 | 7 | 72 |
| Number of executive directors | person | 5 | 5 | 5 | 71 |
| Number of meetings of the Board of Supervisors | times | 5 | 4 | 4 | 71 |
| Number of meetings of the Shareholders’ General Meeting | times | 1 | 1 | 1 | 71 |
| Number of members in the Board of Directors | person | 15 | 15 | 15 | 71 |
| Number of participants in compliance and warning education exam | person-time | 49300 | 24700 | 25400 | 72 |
| Number of person-times covered by anti-graft and anti-corruption training | person-time | About 3000 | About 9600 | About 12400 | 72 |
| Number of person-times covered by anti-money laundering training | person-time | 4104 | 2775 | 5475 | 72 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Accumulated number of activities to popularize financial knowledge | times | 4 | 4 | 4 | 74 |
| Investment amount of financial knowledge popularization | ten thousand yuan | 3 | 3 | 3 | 74 |
| Loans to rural enterprises and various organizations | hundred million yuan | 238.47 | 244.93 | 262.95 | 70 |
| Number of audiences benefiting from financial knowledge popularization | person-time | 380000 | 400000 | 560000 | 74 |
| Number of beneficiaries of public welfare and charity programs | person | 324 | 337 | 349 | 69 |
| Number of grassroots party committees under the party committee of the Head Office | no. | 18 | 18 | 18 | 72 |
| Number of party branches | no. | 71 | 72 | 73 | 72 |
| Number of shareholder supervisors | person | 3 | 3 | 3 | 71 |
| Proportion of loans to MSEs | % | 45.82 | 49.52 | 55.54 | 70 |
| Proportion of loans to SMEs | % | 80.1 | 81.08 | 84.4 | 70 |
| Roadshow | times | / | / | 2 | 71 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of employee assistance | ten thousand yuan | 12.7 | 5.56 | 5.9 | 69 |
| Amount of public welfare and charity donations | ten thousand yuan | 13 | 13 | 18 | 69 |
| Farmer loans | hundred million yuan | 51.46 | 38.08 | 33.4 | 70 |
| Number of SME franchised institutions | unit | 1 | 1 | 1 | 70 |
| Number of SME loan customers | customer | 1329 | 3503 | 8535 | 70 |
| Number of public welfare and charity programs | unit | 2 | 2 | 2 | 69 |
| Total number of meetings | times | 9700 | 10200 | 13900 | 66 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 8.94 | 7.06 | 8.07 |
| NOₓ Emissions | kg | 93.29 | 73.65 | 84.2 |
| SOₓ Emissions | kg | 0.22 | 0.18 | 0.25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne of CO2e | 41.32 | 34.34 | 36.91 |
| Indirect Energy Emissions (Scope 2) | tonne of CO2e | 173.99 | 148.23 | 184.82 |
| Total GHG Emissions | tonne of CO2e | 215.31 | 182.57 | 221.73 |
| Total GHG Emissions Intensity (By Area) | tonne of CO2e/m² | 0.04 | 0.03 | 0.02 |
| Total GHG Emissions Intensity (By Employee) | tonne of CO2e/staff | 0.37 | 0.4 | 0.44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | unit | 50 | 232 | |
| Hazardous Waste (Used Batteries) | unit | 4 | 128 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | ton | 0.17 | 0.14 | 0.19 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/staff | 0.59 | 0.74 | 0.76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Gasoline Consumption | liter | 14737 | 12158 | 16858 |
| Purchased Electricity | kWh | 285189 | 255133 | 312303 |
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 53.46 | 47.83 | 20.72 |
| Total Electricity Consumption Intensity (By Employee) | kWh/staff | 491.71 | 555.85 | 622.12 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | m³ | 2345 | 2304 | 3520 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | ton | 11.24 | 10.51 | 11.98 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | hundred million yuan | 3 | 2.38 | 2.38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 2154 | 2453 | 2479 |
| Number of Employees Aged Above 50 | person | 130 | 151 | 178 |
| Number of Employees Aged Below 30 | person | 760 | 655 | 662 |
| Number of Employees in Mainland China | person | 3044 | 3259 | 3319 |
| Number of Female Employees | person | 1711 | 1836 | 1872 |
| Number of General Employees | person | 2193 | 2363 | 2410 |
| Number of Male Employees | person | 1333 | 1423 | 1447 |
| Number of Middle Management Employees | person | 840 | 886 | 899 |
| Number of Senior Management Employees | person | 11 | 10 | 10 |
| Number of Total Employees | person | 3044 | 3259 | 3319 |
| Percentage of Employees Aged 30-50 | % | 70.78 | 75.27 | 74.72 |
| Percentage of Employees Aged Above 50 | % | 4.27 | 4.63 | 5.36 |
| Percentage of Employees Aged Below 30 | % | 24.98 | 20.1 | 19.95 |
| Percentage of Employees in Mainland China | % | 100 | 100 | 100 |
| Percentage of Female Employees | % | 56.19 | 56.33 | 56.4 |
| Percentage of General Employees | % | 72.04 | 72.51 | 72.62 |
| Percentage of Male Employees | % | 43.81 | 43.67 | 43.6 |
| Percentage of Middle Management Employees | % | 27.6 | 27.18 | 27.08 |
| Percentage of Senior Management Employees | % | 0.36 | 0.31 | 0.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | percentage | 5.9 | 5.7 | 6 |
| Turnover Rate of Employees Aged Above 50 | percentage | 0.8 | 1.1 | |
| Turnover Rate of Employees Aged Below 30 | percentage | 10.6 | 10 | 11 |
| Turnover Rate of Female Employees | percentage | 5.3 | 5.7 | 5.1 |
| Turnover Rate of Male Employees | percentage | 8.9 | 7.1 | 8.9 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 283 | 32 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 40 | 40 | 42 |
| Average Training Hours (Male) | hour | 40 | 40 | 42 |
| Average Training Hours (Middle Management) | hour | 40 | 40 | 42 |
| Average Training Hours (Senior Management) | hour | 40 | 40 | 42 |
| Average Training Hours per Employee | hour | 40 | 40 | 42 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | no. | 164 | 184 | 197 |
| Number of Total Suppliers | no. | 164 | 184 | 197 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | case | 38 | 11 | 59 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | case | 4 | 6 | 6 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 97.6 | 98.46 | 98.73 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Number of Anti-corruption Training Session | times | 6 | 6 | 7 |
| Number of Attendance for Anti-corruption Training | person-time | 3000 | 9600 | 12400 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Public Welfare Donations | ten thousand yuan | 13 | 13 | 18 |