Sustainability Report 2023

Year: 2023
Published: 2024-04-03
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2022 2023 Report Pages
Ammonia gas (Wastewater Treatment Business Line) In compliance In compliance In compliance 26
Ammonia nitrogen (Wastewater Treatment Business Line) tonnes 1938.85 1754.85 1618.8 26
Ammonia nitrogen in wastewater tonnes 0.09 0.51 0.22 29
BOD (Wastewater Treatment Business Line) tonnes 11867.97 11062.15 10031.84 26
BOD reduced after treatment (Wastewater treatment) tonnes 221204.1 221042.13 231404.43 27
CO emissions (air pollutants) tonnes 27.11 7.57 24.55 29
COD in wastewater tonnes 6.61 9.28 4.49 29
Dioxins emissions (air pollutants) In compliance In compliance In compliance 29
Hydrogen sulphide (Wastewater Treatment Business Line) In compliance In compliance In compliance 26
NOx emissions (air pollutants) tonnes 214.14 203.95 381.68 29
SO2 emissions (air pollutants) tonnes 30.56 30.03 20.08 29
Smoke emissions (air pollutants) tonnes 12.73 6.72 5.52 29
Total suspended particulate matter (Wastewater Treatment Business Line) tonnes 15170.96 13862.83 12434.69 26

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Direct emissions (Scope 1 greenhouse gases) tonnes CO2e 88262.62 102750.06 251004.27 29
Direct emissions (Scope 1) tonnes CO2e, tonnes CO₂e 91823 105747 253415 15, 26
Direct emissions (Scope 1) - Greenhouse gases tonnes CO2e 1320.78 1479.85 1437.31 28
Direct emissions (Scope 1, Greenhouse gases, Water Supply Business Line) tonnes CO2e 20.16 13.62 19.42 27
Direct emissions (Scope 1, Wastewater Treatment Business Line) tonnes CO2e 2219.84 1503.34 954.28 26
GHG intensity tonnes CO₂e/RMB million of revenue 104.78 15
Indirect emissions (Scope 2 greenhouse gases) tonnes CO2e 156.44 180.76 124.77 29
Indirect emissions (Scope 2) tonnes CO2e, tonnes CO₂e 500252 475607 540099 15, 26
Indirect emissions (Scope 2) - Greenhouse gases tonnes CO2e 10371.15 9888.23 10285.52 28
Indirect emissions (Scope 2, Greenhouse gases, Water Supply Business Line) tonnes CO2e 74873.79 54168.76 81027.69 27
Indirect emissions (Scope 2, Wastewater Treatment Business Line) tonnes CO2e 414850.71 411369.66 448660.82 26
Total GHG emissions tonnes CO₂e 793514 15
Total greenhouse gases emissions tonnes CO2e 592075 581354 793514 26
Total greenhouse gases emissions intensity tonnes CO2e / RMB million (operating revenue) 81.47 70.01 104.78 26
Trees - Amount of CO2 offset tonnes CO2e 50.12 51.36 54.12 28
Trees - Number of trees able to reach at least five metres in height trees 2179 2233 2353 28

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Fly ash from domestic waste incineration (hazardous waste) tonnes 7045.23 8733.39 22964.71 29
Hazardous sludge (Wastewater Treatment Business Line) tonnes 3749.71 3394.94 3937.66 26
Hazardous waste discharge intensity tonnes/RMB million (operating revenue) 1.52 1.49 3.58 26
Hazardous wastes - Other hazardous wastes tonnes 3.98 2.87 2.33 28
Other hazardous waste (Wastewater Treatment Business Line) tonnes 91.48 106.51 129.9 26
Other hazardous wastes tonnes 4.31 7.91 3.86 29
Total discharge of hazardous waste tonnes 11048 12353 27090 26
Used activated carbon (hazardous waste from treatment of waste gases generated during waste incineration) tonnes 153.45 106.94 51.7 29

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Non-hazardous waste discharge intensity tonnes/RMB million (operating revenue) 280.63 247.59 289.97 26
Non-hazardous wastes - Other non-hazardous wastes tonnes 244 186.15 190.62 28
Non-hazardous wastes - Regular sludge tonnes 300403.07 341417.5 395424.6 28
Other non-hazardous wastes (Wastewater Treatment Business Line) tonnes 33620.94 28150.42 23978.63 26
Other non-hazardous wastes (Water Supply Business Line) tonnes 56.5 45.45 89.82 27
Regular sludge (Non-hazardous wastes, Water Supply Business Line) tonnes 98126.24 70887 9942.62 27
Regular sludge (Wastewater Treatment Business Line) tonnes 1540076.95 1538843.75 1559625.65 26
Slag (non-hazardous waste) tonnes 66806 76088.37 206659.39 29
Total discharge of non-hazardous waste tonnes 2039334 2055981 2195942 26

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
Amount of CO2 offset (Trees) tonnes CO2 530.24 517.48 532.68 27
Amount of CO2 offset (Trees, Water Supply Business Line) tonnes CO2 152.64 148.63 147.36 27
Amount of CO2 offset by trees tonnes CO2e 2.71 26.52 50.97 29

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
Ammonia nitrogen reduced after treatment (Wastewater treatment) tonnes 50192.46 54040.74 55126.81 27
COD (Wastewater Treatment Business Line) tonnes 49176.7 51082.59 46071.37 26
COD reduced after treatment (Wastewater treatment) tonnes 491457.41 501372.87 596033.81 27
Regular sludge used (Sludge recycling) tonnes 989721.4 987978.18 965556.38 27
Slag reused (waste recycling/reuse) tonnes 64382 74589.37 206669.39 29
Sludge recycling - Regular sludge reused tonnes 226402.2 266450.5 323573.73 28
Wastewater emissions (Water Supply Business Line) tonnes 14526302.71 19498622 8973313.1 27
Wastewater generated tonnes 104586 135090.76 405746.6 29

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Acid-base reagents consumption (Raw materials) tonnes 11086.24 11624.06 119948.6 27
Diesel consumption (Direct energy) litres 52734.34 54115.7 87915.44 27
Diesel consumption (Direct energy, Water Supply Business Line) litres 200 50 27
Diesel consumption (direct energy) litres 440239 310284.96 104075.45 29
Electricity consumed from solar energy in total kWh 4944977.6 15
Electricity generated from solar energy in total 8114547.15 15
Electricity generated from waste incineration kilowatt hours 109584249 149597009 535092804 29
Energy consumption - Diesel litres 386971.79 433454.24 394022.65 28
Energy consumption - Natural gas cubic metres 149284.5 128577 157654 28
Energy consumption - Petrol litres 13525.12 13812.96 28
Energy consumption - Purchased electricity kilowatt hours 17850513 17338481.6 18035288 28
Energy consumption - Renewable energy (biogas) cubic metres 1930480 2025795 1964267 28
Energy consumption - Renewable energy (solar) kilowatt hours 23175 23175 23175 28
Energy consumption - Total direct energy consumption kilowatt hours 17578421.06 18742999.13 18267974.61 28
Intensity of direct energy consumption kilowatt hours/ RMB million (operating revenue) 4723 4885 10247 26
Intensity of indirect energy consumption kilowatt hours/ RMB million (operating revenue) 118483.43 100428.71 125055.24 26
Natural gas consumption (Direct energy) cubic metres 840758.27 495773.3 228644.8 27
Natural gas consumption (direct energy) cubic metres 900378 534925 29
Other raw materials consumption (Raw materials) tonnes 31614.4 37576.43 48239.55 27
Petrol consumption (Direct energy) litres 116940.1 128321.85 100012.92 27
Petrol consumption (Direct energy, Water Supply Business Line) litres 8865 5888 8682.93 27
Purchased electricity (Indirect energy) kilowatt hours 714028755.08 721321514 786710186.21 27
Purchased electricity (Indirect energy, Water Supply Business Line) kilowatt hours 12870553.99 9842920.19 14279076.05 27
Purchased electricity (indirect energy) kilowatt hours 269256 316960 218789 29
Renewable energy (solar) consumption (Direct energy) kilowatt hours 1617662 1732105 1663402.6 27
Total direct energy consumption kilowatt hours 4344987.73 8819367.42 53295072.41 26, 27, 29
Total direct energy consumption (Water Supply Business Line) kilowatt hours 82464.2 55559.42 79914.7 27
Total indirect energy consumption kilowatt hours 861019078 833960036 947043320 26
Water purification agents consumption (Raw materials, Water Supply Business Line) tonnes 4524.32 3200.47 3715.75 27

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Adsorbents consumption (Water consumption) tonnes 3862.19 5390.08 6135.18 27
Disinfectants consumption (Water Supply Business Line) tonnes 5266.89 6110.16 8949.91 27
Disinfectants consumption (Water consumption) tonnes 32113.27 36132.87 39123.62 27
Groundwater consumption (Water Supply Business Line) tonnes 60447575.84 70555173 69446373 27
Intensity of water consumption tonnes/RMB million (operating revenue) 60912.96 55603.76 62547.66 26
Purchased freshwater (Water consumption) tonnes 2293738.85 2135380.85 2441164.24 27
Purchased freshwater (water consumption) tonnes 633271 585571.12 2223531 29
Reclaimed water produced (Reclaimed water supply) tonnes 66456166 45109985 56814215 27
Recycled water used tonnes 14460.17 221551.3 424708 29
Recycled water used (Water recycling) tonnes 45268648.1 26568468 39880776.6 27
Recycled water used (Water recycling, Water Supply Business Line) tonnes 370000 264750 272287 27
Surface water consumption (Water Supply Business Line) tonnes 379267824.67 388447336.47 399549474.06 27
Total water consumption tonnes 442654447 461733613 473673439 26
Wastewater (Wastewater Treatment Business Line) tonnes 2509567431.12 2325436490.71 2355231579.23 26
Water consumption - Purchased freshwater tonnes 12037 10152 12897 28

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
Water recycling - Recycled water used tonnes 109325 125300 112489 28

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 Report Pages
Carbon sources consumption (Raw materials) tonnes 96047.76 84904.77 290186.67 27
Coagulants and flocculants consumption (Raw materials) tonnes 160848.9 146859.23 969418.11 27
Coagulants and flocculants consumption (Raw materials, Water Supply Business Line) tonnes 5249.89 9376 8739.07 27

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 2023 Report Pages
Number of trees able to reach at least five metres in height (Trees) trees 23054 22499 23160 27
Number of trees able to reach at least five metres in height (Trees, Water Supply Business Line) trees 6645 6384 6407 27
Number of trees able to reach at least five metres in height (trees planted) trees 118 1153 2216 29
Raw materials consumption - Other raw materials tonnes 761.66 3546.54 9373.25 28
Raw materials consumption - Rice husk tonnes 26462.75 33381.96 43838.78 28
Raw materials consumption - Straw tonnes 30502.75 37043.79 25523.13 28

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Number of disabled employees 22 19 20 40
Number of employees above 50 1359 1365 1389 40
Number of employees aged 30-50 4025 4135 4097 40
Number of employees joined the trade union 6081 6215 6123 40
Number of employees of Mainland China 6270 6442 6352 40
Number of employees of other countries and regions 14 14 20 40
Number of employees under 30 900 956 886 40
Number of ethnic minority employees 181 180 168 40
Number of female employees 1617 1654 1653 40
Number of full-time employees 6284 6456 6372 40
Number of male employees 4667 4802 4719 40
Number of newly hired employees above 50 18 17 40
Number of newly hired employees aged 30-50 265 262 40
Number of newly hired employees under 30 173 154 40
Number of newly hired female employees 127 109 40
Number of newly hired male employees 329 324 40
Total number of employees 6284 6456 6372 40
Total number of newly hired employees 456 433 40

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Total employee turnover 325 269 363 40
Turnover rate of employees above 50 % 8.9 2.8 13.4 40
Turnover rate of employees aged 30-50 % 8.8 7.2 6.8 40
Turnover rate of employees aged above 50 % 3.1 3.9 2.9 40
Turnover rate of employees of Mainland China % 5.1 4.1 5.6 40
Turnover rate of employees of other countries and regions % 35.7 21.4 25 40
Turnover rate of female employees % 6.3 3 4.8 40
Turnover rate of male employees % 4.8 4.6 6 40

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 Report Pages
Number of recordable injuries 2 1 2 40

Lost days due to work injury.

Indicator Unit 2021 2022 2023 Report Pages
Number of lost days due to work injuries 483 349 157 40

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Total safety-related training hours hours 23199 40088 36389 40

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
Number of employees participated in safety training 6100 5122 5556 40
Rate of employees trained % 82.7 78.7 97.6 40
Rate of female employees trained % 27.8 25.6 26.2 40
Rate of general staff trained % 76.9 71.5 81.5 40
Rate of male employees trained % 72.2 74.4 73.8 40
Rate of middle-level management trained % 5.4 6.1 8.4 40
Rate of other employees trained % 3.8 4.1 0.1 40
Rate of senior management trained % 1 1.2 0.8 40
Rate of technical staff trained % 12.9 17.1 9.3 40
Total number of employees trained 5198 5081 6216 40

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 Report Pages
Average safety-related training hours per person hours 3.8 7.8 4.6 40
Average training hours 10 12.1 15.2 40
Average training hours of female employees hours 10 11.7 16.2 41
Average training hours of general staff hours 9 11.9 12.4 41
Average training hours of male employees hours 10 12.3 14.8 41
Average training hours of middle-level management hours 16.7 17.8 17 41
Average training hours of other employees hours 3.8 2.7 0.4 41
Average training hours of senior management hours 15.9 20.1 31.6 41
Average training hours of technical staff hours 15.8 15.6 40.8 41

Description of measures to review employment practices to avoid child and forced labour.

Indicator Unit 2021 2022 2023 Report Pages
Percentage of employees who signed collective bargaining agreement % 48.44 47.89 48.13 40

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Number of suppliers in other locations 44 44 55 41
Number of suppliers in the Mainland China 4373 5976 7999 41
Total number of suppliers 4417 6020 8054 41

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Number of suppliers implementing management policies 4406 6020 8054 41

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 Report Pages
Complaint resolution rate % 100 100 100 41
Number of service-related complaints received 7 8 7 41

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 2022 2023 Report Pages
Average anti-corruption training hours per Director hours 1.5 1.5 25 41
Average anti-corruption training hours per employee hours 1.57 1.39 1.82 41
Number of employees participating in anti-corruption training 5974 6197 5896 41

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 Report Pages
Hours of volunteer services hours 5563 10448 3999 41

The types of emissions and respective emissions data.

Standard Indicator Unit 2021 2022 2023
Airborne Particulate Matter (PM) Emissions tonnes 12.73 6.72 5.52
NOₓ Emissions tonnes 214.14 203.95 381.68
SOₓ Emissions tonnes 30.56 30.03 20.08

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Direct GHG Emissions (Scope 1) tonnes CO2e 91823 105747 253415
GHG Removals from Newly Planted Trees tonnes CO2e 50.12 51.36 54.12
Indirect Energy Emissions (Scope 2) tonnes CO2e 500252 475607 540099
Total GHG Emissions tonnes CO2e 592075 581354 793514
Total GHG Emissions Intensity (By Revenue) tonnes CO2e / RMB million 81.47 70.01 104.78

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Total Hazardous Waste tonnes 11048 12353 27090
Total Hazardous Waste Intensity (By Revenue) tonnes/RMB million (operating revenue) 1.52 1.49 3.58

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Non-Hazardous Waste Disposed tonnes 2039334 2055981 2195942
Total Non-Hazardous Waste Intensity (By Revenue) tonnes/RMB million 280.63 247.59 289.97

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022 2023
CO2 Emissions Reduction Compared to Last Year tonnes CO2 685.59 666.11 730.04

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023
COD Reduction Compared to Last Year tonnes 1905.8899999999994 -5011.219999999994
COD Reduction Percentage Compared to Last Year % -3.730997194934712 10.877080494893018

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Diesel Fuel Consumption litres 440239 310284.96 87915.44
Direct Energy Intensity (By Revenue) kilowatt hours/ RMB million (operating revenue) 4723 4885 10247
Gasoline Consumption litres 116940.1 128321.85 13812.96
Indirect Energy Intensity (By Revenue) kilowatt hours/ RMB million (operating revenue) 118483.43 100428.71 125055.24
Natural Gas Consumption cubic metres 149284.5 900378 534925
Purchased Electricity kilowatt hours 12870553.99 9842920.19 14279076.05
Renewable Energy Consumption kilowatt hours 1930480 2025795 1663402.6
Total Direct Energy Consumption kilowatt hours 34323905 40566541 77597547
Total Indirect Energy Consumption kilowatt hours 861019078 833960036 947043320

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Groundwater Consumption tonnes 60447575.84 70555173 69446373
Groundwater Withdrawal tonnes 60447575.84 70555173 69446373
Recycled Water Percentage % 10.23 5.75 8.42
Recycled Water Usage tonnes 45268648.1 26568468 39880776.6
Surface Water Consumption tonnes 379267824.67 388447336.47 399549474.06
Surface Water Withdrawal tonnes 379267824.67 388447336.47 399549474.06
Total Wastewater Discharge tonnes 2509567431.12 2325436490.71 2355231579.23
Total Water Withdrawal tonnes 442654447 461733613 473673439
Water Consumption tonnes 442654447 461733613 473673439
Water Consumption Intensity (By Revenue) tonnes/RMB million (operating revenue) 60912.96 55603.76 62547.66

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023
Water Consumption Reduction Compared to Last Year tonnes 15975 -12811

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Employees Aged 30-50 4025 4135 4097
Number of Employees Aged Above 50 1359 1365 1389
Number of Employees Aged Below 30 900 956 886
Number of Employees in Mainland China 6270 6442 6352
Number of Employees in Overseas 14 14 20
Number of Female Employees 1617 1654 1653
Number of Full-time Employees 6284 6456 6372
Number of Male Employees 4667 4802 4719
Number of New Employees 456 433
Number of New Employees (Above 50) 18 17
Number of New Employees (Aged 30-50) 265 262
Number of New Employees (Aged Below 30) 173 154
Number of New Employees (Female) 127 109
Number of New Employees (Male) 329 324
Number of Total Employees 6284 6456 6372
Percentage of Employees Aged 30-50 % 64.1 64.1 64.3
Percentage of Employees Aged Above 50 % 21.6 21.2 21.8
Percentage of Employees Aged Below 30 % 14.3 14.8 13.9
Percentage of Employees in Mainland China % 99.8 99.8 99.7
Percentage of Employees in Overseas % 0.2 0.2 0.3
Percentage of Female Employees % 25.7 25.6 25.9
Percentage of Full-time Employees % 100 100 100
Percentage of Male Employees % 74.3 74.4 74.1
Percentage of New Employees % 7.1 6.8

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 8.8 7.2 6.8
Turnover Rate of Employees Aged Above 50 % 3.1 3.9 2.9
Turnover Rate of Employees in Mainland China % 5.1 4.1 5.6
Turnover Rate of Employees in Overseas % 35.7 21.4 25
Turnover Rate of Female Employees % 6.3 3 4.8
Turnover Rate of Male Employees % 4.8 4.6 6

Lost days due to work injury.

Standard Indicator Unit 2021 2022 2023
Lost Days Due to Work-related Injuries days 483 349 157

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2021 2022 2023
Total Hours of Safety Training for Employees hours 23199 40088 36389

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023
Percentage of Employees Trained % 82.7 78.7 97.6
Percentage of Trained Female Employees % 27.8 25.6 26.2
Percentage of Trained General Employees % 76.9 71.5 81.5
Percentage of Trained Male Employees % 72.2 74.4 73.8
Percentage of Trained Middle Management % 5.4 6.1 8.4
Percentage of Trained Senior Management % 1 1.2 0.8
Percentage of Trained Technical Employees % 12.9 17.1 9.3

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023
Average Training Hours (Female) hours 10 11.7 16.2
Average Training Hours (General Staff) hours 9 11.9 12.4
Average Training Hours (Male) hours 10 12.3 14.8
Average Training Hours (Middle Management) hours 16.7 17.8 17
Average Training Hours (Senior Management) hours 15.9 20.1 31.6
Average Training Hours (Technical Employees) hours 15.8 15.6 40.8
Average Training Hours per Employee hours 10 12.1 15.2

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Suppliers in Mainland China 4373 5976 7999
Number of Total Suppliers 4417 6020 8054

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023
Complaints Handling Rate % 100 100 100
Number of Products and Service Related Complaints 7 8 7

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021 2022 2023
Average Anti-corruption Training Hours for Directors and Management hours 1.5 1.5 25
Average Anti-corruption Training Hours for General Employees hours 1.57 1.39 1.82
Number of People Participated in Ethical Standards and Anti-corruption Training persons 5974 6197 5896

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023
Total Volunteer Service Hours hours 5563 10448 3999