CORPORATE SOCIAL RESPONSIBILITY REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Head Office vehicle nitrogen oxide emissions | Tonnes | 517.57 | 39 |
| Head Office vehicle particulate matter emissions | Tonnes | 49.59 | 39 |
| Head Office vehicle sulphur dioxide emissions | Tonnes | 0.95 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emission | Tonnes carbon dioxide equivalent | 99.72 | 146.76 | 39 |
| Head Office greenhouse gas emission | Tonnes carbon dioxide equivalent | 4499.19 | 4674.23 | 39 |
| Indirect greenhouse gas emission | Tonnes carbon dioxide equivalent | 4399.47 | 4527.47 | 39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electronic equipment retired by Bank of Qingdao in 2023 - ATM/CRS | Pieces | 78 | 40 |
| Electronic equipment retired by Bank of Qingdao in 2023 - Computer for business purpose | Pieces | 266 | 40 |
| Electronic equipment retired by Bank of Qingdao in 2023 - Printer | Pieces | 62 | 40 |
| Electronic equipment retired by Bank of Qingdao in 2023 - Self-service terminal | Pieces | 12 | 40 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Head Office natural gas consumption | Cubic metres | 30522.26 | 38183 | 39 |
| Head Office oil consumption | Litres | 43646.55 | 64922.72 | 11, 39 |
| Head Office power consumption | 10000 kWh | 375.93 | 414.72 | 11, 39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Head Office water consumption | Tonnes | 23898 | 25623 | 11, 39 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Head Office paper consumption | Million sheets | 1.52 | 1.83 | 11, 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of Board of Directors meetings convened | 19 | 23 | ||
| Number of Board of Supervisors meetings convened | 10 | 23 | ||
| Number of PhD employees | employees | 17 | 58 | |
| Number of bachelor degree employees | employees | 3470 | 58 | |
| Number of contract employees | employees | 4861 | 57 | |
| Number of directors on the Bank's Board of Directors | 14 | 23 | ||
| Number of disabled employees | employees | 1 | 58 | |
| Number of employee supervisors on the Board of Supervisors | 3 | 23 | ||
| Number of employees age 30 or under | employees | 1585 | 58 | |
| Number of employees age 31 to 40 | employees | 2260 | 58 | |
| Number of employees age 41 to 50 | employees | 728 | 58 | |
| Number of employees from Shandong Province | employees | 4861 | 58 | |
| Number of employees from ethnic minority groups | employees | 43 | 58 | |
| Number of employees over 50 | employees | 288 | 58 | |
| Number of employees who contribute to social security | employees | 4861 | 58 | |
| Number of executive directors on the Bank's Board of Directors | 4 | 23 | ||
| Number of external supervisors on the Board of Supervisors | 3 | 23 | ||
| Number of female employees | employees | 2683 | 57 | |
| Number of independent non-executive directors on the Bank's Board of Directors | 5 | 23 | ||
| Number of junior college graduate employees | employees | 318 | 58 | |
| Number of male employees | employees | 2178 | 57 | |
| Number of master degree employees | employees | 1056 | 58 | |
| Number of new employees | employees | 430 | 58 | |
| Number of non-executive directors on the Bank's Board of Directors | 5 | 23 | ||
| Number of supervisors on the Board of Supervisors | 7 | 23 | ||
| Proportion of PhD employees | % | 0.35 | 58 | |
| Proportion of bachelor degree employees | % | 71.38 | 58 | |
| Proportion of contract employees | % | 100 | 57 | |
| Proportion of disabled employees | % | 0.02 | 58 | |
| Proportion of employees age 30 or under | % | 32.61 | 58 | |
| Proportion of employees age 31 to 40 | % | 46.49 | 58 | |
| Proportion of employees age 41 to 50 | % | 14.98 | 58 | |
| Proportion of employees aged 30 or under | % | 32.61 | 57 | |
| Proportion of employees aged 31 to 40 | % | 46.49 | 57 | |
| Proportion of employees aged 41 to 50 | % | 14.98 | 57 | |
| Proportion of employees aged over 50 | % | 5.92 | 57 | |
| Proportion of employees from Shandong Province | % | 100 | 58 | |
| Proportion of employees from ethnic minority groups | % | 0.88 | 58 | |
| Proportion of employees over 50 | % | 5.92 | 58 | |
| Proportion of employees who contribute to social security | % | 100 | 58 | |
| Proportion of employees with PhD | % | 0.35 | 57 | |
| Proportion of employees with bachelor's degree | % | 71.38 | 57 | |
| Proportion of employees with junior college degree | % | 6.54 | 57 | |
| Proportion of employees with master's degree | % | 21.72 | 57 | |
| Proportion of female employees | % | 55.52 | 55.19 | 11, 57 |
| Proportion of junior college graduate employees | % | 6.54 | 58 | |
| Proportion of male employees | % | 44.81 | 57 | |
| Proportion of master degree employees | % | 21.72 | 58 | |
| Proportion of new employees | % | 8.85 | 58 | |
| Proportion of total employees | % | 100 | 57 | |
| Return on average total assets | % | 0.6 | 0.65 | 11 |
| Return on weighted average net assets | % | 8.95 | 10.71 | 11 |
| Total assets | RMB100 million | 5296.14 | 6079.85 | 11 |
| Total loans | RMB100 million | 2690.29 | 3000.9 | 11 |
| Total number of employees | Persons, employees | 4708 | 4861 | 11, 57 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of female turnover employees | employees | 175 | 58 | |
| Number of male turnover employees | employees | 143 | 58 | |
| Number of turnover employees age 30 or under | employees | 81 | 58 | |
| Number of turnover employees age 31 to 40 | employees | 157 | 58 | |
| Number of turnover employees age 41 to 50 | employees | 12 | 58 | |
| Number of turnover employees from Shandong Province | employees | 318 | 58 | |
| Number of turnover employees over 50 | employees | 68 | 58 | |
| Operating income | RMB100 million | 116.44 | 124.72 | 11 |
| Turnover rate for employees age 30 or under | % | 1.67 | 58 | |
| Turnover rate for employees age 31 to 40 | % | 3.23 | 58 | |
| Turnover rate for employees age 41 to 50 | % | 0.25 | 58 | |
| Turnover rate for employees from Shandong Province | % | 6.54 | 58 | |
| Turnover rate for employees over 50 | % | 1.4 | 58 | |
| Turnover rate for female employees | % | 3.6 | 58 | |
| Turnover rate for male employees | % | 2.94 | 58 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of employees with regular medical check-ups | employees | 4861 | 58 |
| Proportion of employees with regular medical check-ups | % | 100 | 58 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Green credit balance | RMB100 million | 209.24 | 261.35 | 11 |
| Total deposits | RMB100 million | 3413.47 | 3860.62 | 11 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Customer complaint settlement rate | 100% | 51 | |
| Customer complaints by business: Bank card | 7327 | 51 | |
| Customer complaints by business: Banking agency | 171 | 51 | |
| Customer complaints by business: Dunning | 1406 | 51 | |
| Customer complaints by business: Foreign exchange | 2 | 51 | |
| Customer complaints by business: Loan | 1407 | 51 | |
| Customer complaints by business: Other intermediary business | 8 | 51 | |
| Customer complaints by business: Others | 157 | 51 | |
| Customer complaints by business: Payment and settlement | 126 | 51 | |
| Customer complaints by business: Personal finance information | 85 | 51 | |
| Customer complaints by business: Precious metals | 1 | 51 | |
| Customer complaints by business: Renminbi management | 6 | 51 | |
| Customer complaints by business: Savings deposit | 29 | 51 | |
| Customer complaints by business: Self-run wealth management | 141 | 51 | |
| Customer complaints by region: Binzhou | 7 | 51 | |
| Customer complaints by region: Dezhou | 7 | 51 | |
| Customer complaints by region: Dongying | 7 | 51 | |
| Customer complaints by region: Heze | 1 | 51 | |
| Customer complaints by region: Jinan | 9 | 51 | |
| Customer complaints by region: Jining | 1 | 51 | |
| Customer complaints by region: Laiwu | 4 | 51 | |
| Customer complaints by region: Linyi | 9 | 51 | |
| Customer complaints by region: Qingdao (including credit cards) | 10762 | 51 | |
| Customer complaints by region: Taian | 1 | 51 | |
| Customer complaints by region: Weifang | 5 | 51 | |
| Customer complaints by region: Weihai | 10 | 51 | |
| Customer complaints by region: Yantai | 22 | 51 | |
| Customer complaints by region: Zaozhuang | 7 | 51 | |
| Customer complaints by region: Zibo | 14 | 51 | |
| Number of announcements made on SEHK | 125 | 23 | |
| Number of announcements made on SZSE | 125 | 23 | |
| Number of announcements made on SZSE and SEHK | 250 | 23 | |
| Number of video conferences in 2023 | 4712 | 40 | |
| Percentage of investor questions answered during online reception day in Qingdao | % | 100 | 23 |
| Total customer complaints received | 10866 | 51 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Information disclosure rating by SZSE | "A" | 23 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 13.56 | 12.79 | 11 |
| Number of proposals approved by Board of Directors | 77 | 23 | ||
| Number of proposals approved by Board of Supervisors | 23 | 23 | ||
| Provision coverage ratio | % | 219.77 | 225.96 | 11 |
| Total taxes paid | RMB100 million | 15.57 | 26.9 | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of offline Board of Directors meetings | 6 | 23 | |
| Number of offline Board of Supervisors meetings | 2 | 23 | |
| Number of online Board of Directors meetings | 13 | 23 | |
| Number of online Board of Supervisors meetings | 8 | 23 | |
| Number of reports reviewed or heard by Board of Directors | 63 | 23 | |
| Number of reports reviewed or heard by Board of Supervisors | 59 | 23 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share after adjustment | RMB | 0.45 | 0.57 | 11 |
| Number of general meetings of shareholders held | 2 | 23 | ||
| Number of shareholder supervisors on the Board of Supervisors | 1 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Charitable donations | RMB10000 | 569.08 | 367 | 11 |
| Social contribution value per share | RMB | 3.04 | 3.45 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonnes | 49.59 |
| NOâ‚“ Emissions | Tonnes | 517.57 |
| SOâ‚“ Emissions | Tonnes | 0.95 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes carbon dioxide equivalent | 99.72 | 146.76 |
| Indirect Energy Emissions (Scope 2) | Tonnes carbon dioxide equivalent | 4399.47 | 4527.47 |
| Total GHG Emissions | Tonnes carbon dioxide equivalent | 4549.19 | 4821.23 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Pieces | 418 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Heating Oil Consumption | Litres | 43646.55 | 64922.72 |
| Natural Gas Consumption | Cubic metres | 30522.26 | 38183 |
| Purchased Electricity | kWh | 3759300 | 4147200 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption in Office | Tonnes | 23898 | 25623 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Million sheets | 1.52 | 1.83 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 3470 |
| Number of Contractors | employees | 4861 |
| Number of Doctoral Degree Employees | employees | 17 |
| Number of Employees Aged 30-50 | employees | 2260 |
| Number of Employees Aged Above 50 | employees | 288 |
| Number of Employees Aged Below 30 | employees | 1585 |
| Number of Female Employees | employees | 2683 |
| Number of Male Employees | employees | 2178 |
| Number of Master's Degree Employees | employees | 1056 |
| Number of New Employees | employees | 430 |
| Number of New Employees (Above 50) | employees | 2 |
| Number of New Employees (Aged 30-50) | employees | 143 |
| Number of New Employees (Aged Below 30) | employees | 285 |
| Number of New Employees (Female) | employees | 193 |
| Number of New Employees (Mainland China) | employees | 430 |
| Number of New Employees (Male) | employees | 237 |
| Number of Total Employees | employees | 4861 |
| Percentage of Bachelor's Degree Employees | % | 71.38 |
| Percentage of Contractors | % | 100 |
| Percentage of Doctoral Degree Employees | % | 0.35 |
| Percentage of Employees Aged 30-50 | % | 61.47 |
| Percentage of Employees Aged Above 50 | % | 5.92 |
| Percentage of Employees Aged Below 30 | % | 32.61 |
| Percentage of Female Employees | % | 55.19 |
| Percentage of Male Employees | % | 44.81 |
| Percentage of Master's Degree Employees | % | 21.72 |
| Percentage of New Employees | % | 8.85 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.48 |
| Turnover Rate of Employees Aged Above 50 | % | 1.4 |
| Turnover Rate of Employees Aged Below 30 | % | 1.67 |
| Turnover Rate of Female Employees | % | 3.6 |
| Turnover Rate of Male Employees | % | 2.94 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Green credit balance | RMB100 million | 209.24 | 261.35 |
| Number of Suppliers in Bohai Rim region | |||
| Number of Suppliers in Central China | |||
| Number of Suppliers in Northeast China | |||
| Number of Suppliers in West China | |||
| Total deposits | RMB100 million | 3413.47 | 3860.62 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 10866 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Public Welfare Donations | RMB10000 | 569.08 | 367 |