2023 Social Responsibility and Environmental,Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita GHG emissions (Scope 1 and Scope 2) | ton of CO2 equivalent/person | 1.41 | 1.46 | 1.50 | 46 |
| Scope 1 GHG emissions | ton of CO2 equivalent | 604.53 | 1602.47 | 1964.07 | 46 |
| Scope 2 GHG emissions | ton of CO2 equivalent | 17151.15 | 18340.24 | 20283.29 | 46 |
| Total GHG emissions (Scope 1 and Scope 2) | ton of CO2 equivalent | 17811.86 | 19942.71 | 21099.45 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste (Quantity of discarded electronic products) | piece | 510 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste - Domestic waste | ton | 33.00 | 44.00 | 46 |
| Non-hazardous waste - Ink cartridges | piece | 113 | 83 | 46 |
| Non-hazardous waste - Kitchen waste | ton | 33.36 | 31.25 | 46 |
| Non-hazardous waste - Office paper | ton | 16.16 | 17.36 | 46 |
| Non-hazardous waste - Toner cartridges | ton | 0.5 | 0.4 | 46 |
| Total non-hazardous waste generation | ton | 83.02 | 93.01 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of the Company's vehicles | L | 5240.24 | 4567.00 | 6639.79 | 46 |
| Electricity consumption per person | MWh/person | 2.82 | 2.44 | 2.55 | 46 |
| Gasoline consumption of the Company's vehicles | L | 23040 | 27201 | 33263.17 | 46 |
| Natural gas consumption per person | m³/person | 4.85 | 33.36 | 45.7 | 46 |
| Total electricity consumption | MWh | 29741.3 | 32129.70 | 35716.65 | 46 |
| Total natural gas consumption | L | 61400 | 415439 | 640671 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | ton | 128000 | 100757.53 | 112913.94 | 46 |
| Water consumption per person | ton/person | 10.11 | 7.96 | 8.00 | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee number of other employment types | person | 187 | 191 | 47 | |
| Income from main business | RMB | 35983985296.20 | 33641993399.99 | 33464882792.61 | 46 |
| Number of employees by age: 30-50 | person | 8587 | 8896 | 47 | |
| Number of employees by age: <30 | person | 3112 | 3645 | 47 | |
| Number of employees by age: >50 | person | 1466 | 1489 | 47 | |
| Number of employees by education degree: Bachelor | person | 8284 | 8856 | 47 | |
| Number of employees by education degree: Doctor | person | 108 | 111 | 47 | |
| Number of employees by education degree: Junior college and below | person | 1710 | 1448 | 47 | |
| Number of employees by education degree: Master | person | 3043 | 3615 | 47 | |
| Number of employees by gender: Female | person | 6178 | 6630 | 47 | |
| Number of employees by gender: Male | person | 6987 | 7400 | 47 | |
| Number of employees by region: Chinese mainland | person | 10936 | 11756 | 47 | |
| Number of employees by region: Hong Kong, Macao, Taiwan and overseas | person | 2229 | 2274 | 47 | |
| Total assets | RMB | 540151053276.74 | 625223728799.19 | 646205297154.44 | 46 |
| Total number of employees | person | 13165 | 14030 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Loss of staff | 13 | 13 | 47 | |
| Number of account managers leaving as a percentage of total employees | % | 6.43 | 7 | 47 |
| Number of account managers leaving as a percentage of total employees by age: 30-50 | % | 10.02 | 11.14 | 47 |
| Number of account managers leaving as a percentage of total employees by age: <30 | % | 23.10 | 22.87 | 47 |
| Number of account managers leaving as a percentage of total employees by age: >50 | % | 9.12 | 6.04 | 47 |
| Number of account managers leaving as a percentage of total employees by gender: Female | % | 11.23 | 11.30 | 47 |
| Number of account managers leaving as a percentage of total employees by gender: Male | % | 14.55 | 15.30 | 47 |
| Number of account managers leaving as a percentage of total employees by region: Chinese mainland | % | 12.07 | 12.34 | 47 |
| Number of account managers leaving as a percentage of total employees by region: Hong Kong, Macao, Taiwan and overseas | % | 17.54 | 18.91 | 47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coordinated training at the company level (persons) | person | 1328 | 4691 | 142031 | 47 |
| Coordinated training at the company level (sessions) | session | 20 | 30 | 211 | 47 |
| Employee training attendance | person | 37641 | 23739 | 56064 | 47 |
| Employee training coverage rate | % | 85.4 | 100.00 | 47 | |
| Employee training coverage rate by gender: Female employees | % | 84.67 | 100.00 | 47 | |
| Employee training coverage rate by gender: Male employees | % | 86.85 | 100.00 | 47 | |
| Total employee training expenses | RMB10000 | 789 | 504.67 | 1858.34 | 47 |
| Training at the business department level (persons) | person | 28359 | 19102 | 398013 | 47 |
| Training at the business department level (sessions) | session | 281 | 580 | 1225 | 47 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average number of hours of training per employee per year by gender: Female employees | hour | 57.07 | 47 | |
| Average number of hours of training per employee per year by gender: Male employees | hour | 56.04 | 47 | |
| Average number of hours of training per employee per year for all employees | hour | 17.54 | 57.07 | 47 |
| Total employee training hours | 10000 hours | 23.97 | 80.07 | 47 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate | % | 100.00 | 100.00 | 100.00 | 47 |
| Number of complaints received about products and services | No. | 316 | 382 | 402 | 47 |
| Satisfaction rate of customer complaint handling | % | 91.91 | 83.87 | 86.21 | 47 |
| Satisfaction rate of return visit of new customers | % | 97.84 | 99.18 | 99.16 | 47 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling completion rate | % | 82.00 | 97.91 | 100.00 | 47 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB | 0.97 | 0.70 | 0.67 | 46 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Social contribution per share | RMB | 2.48 | 2.89 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton of CO2 equivalent | 604.53 | 1602.47 | 1964.07 |
| Indirect Energy Emissions (Scope 2) | ton of CO2 equivalent | 17151.15 | 18340.24 | 20283.29 |
| Total GHG Emissions | ton of CO2 equivalent | 17811.86 | 19942.71 | 21099.45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | piece | 510 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 33 | 44 |
| Non-Hazardous Waste (Kitchen Waste) | ton | 33.36 | 31.25 |
| Paper Waste | ton | 16.16 | 17.36 |
| Total Non-Hazardous Waste Disposed | ton | 83.02 | 93.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 5240.24 | 4567 | 6639.79 |
| Gasoline Consumption | L | 23040 | 27201 | 33263.17 |
| Natural Gas Consumption | L | 61400 | 415439 | 640671 |
| Purchased Electricity | MWh | 29741.3 | 32129.7 | 35716.65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | ton | 128000 | 100757.53 | 112913.94 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 8284 | 8856 |
| Number of Below Junior College Employees | person | 1710 | 1448 |
| Number of Doctoral Degree Employees | person | 108 | 111 |
| Number of Employees Aged 30-50 | person | 8587 | 8896 |
| Number of Employees Aged Above 50 | person | 1466 | 1489 |
| Number of Employees Aged Below 30 | person | 3112 | 3645 |
| Number of Employees in Mainland China | person | 10936 | 11756 |
| Number of Employees in Overseas | person | 2229 | 2274 |
| Number of Female Employees | person | 6178 | 6630 |
| Number of Male Employees | person | 6987 | 7400 |
| Number of Master's Degree Employees | person | 3043 | 3615 |
| Number of Total Employees | person | 13165 | 14030 |
| Percentage of Bachelor's Degree Employees | % | 62.95 | 63.13 |
| Percentage of Below Junior College Employees | % | 12.99 | 10.32 |
| Percentage of Doctoral Degree Employees | % | 0.82 | 0.79 |
| Percentage of Employees Aged 30-50 | % | 65.24 | 63.41 |
| Percentage of Employees Aged Above 50 | % | 11.13 | 10.62 |
| Percentage of Employees Aged Below 30 | % | 23.65 | 25.98 |
| Percentage of Employees in Mainland China | % | 83.09 | 83.81 |
| Percentage of Employees in Overseas | % | 16.94 | 16.2 |
| Percentage of Female Employees | % | 46.91 | 47.25 |
| Percentage of Male Employees | % | 53.09 | 52.75 |
| Percentage of Master's Degree Employees | % | 23.12 | 25.78 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.02 | 11.14 |
| Turnover Rate of Employees Aged Above 50 | % | 9.12 | 6.04 |
| Turnover Rate of Employees Aged Below 30 | % | 23.1 | 22.87 |
| Turnover Rate of Employees in Hong Kong, Macao, Taiwan and overseas | % | 17.54 | 18.91 |
| Turnover Rate of Employees in Mainland China | % | 12.07 | 12.34 |
| Turnover Rate of Female Employees | % | 11.23 | 11.3 |
| Turnover Rate of Male Employees | % | 14.55 | 15.3 |
| Turnover Rate of Total Employees | % | 6.43 | 7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 85.4 | 100 | |
| Percentage of Trained Female Employees | % | 84.67 | 100 | |
| Percentage of Trained Male Employees | % | 86.85 | 100 | |
| Total Cost of Training | RMB10000 | 789 | 504.67 | 1858.34 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 57.07 | |
| Average Training Hours (Male) | hour | 56.04 | |
| Average Training Hours per Employee | hour | 17.54 | 57.07 |
| Total Training Hours | hour | 239700 | 800700 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 20.89 | 5.24 | |
| Number of Products and Service Related Complaints | No. | 316 | 382 | 402 |
| Satisfaction Rate of Customer Complaint Handling | % | 91.91 | 83.87 | 86.21 |
| Total Number of Customer Complaints | No. | 316 | 382 | 402 |