Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| China Xinhui Plant – Desulfurization System Renovation project description | Upgrading and transformation of the desulfurization system, changing the sedimentation tank of the phlitre tank to clear water, and turning gypsum into powder form to reduce transportation volume and weight of waste | 41 | ||
| Chinese Taiwan Plant – Reducing Dust Pollution project description | Introduce dust compression equipment to effectively remove fine dust particles in the air and reduce air pollution | 41 | ||
| NOx | Tons | 203.2 | 143.43 | 66 |
| SO₂ | Tons | 56.36 | 51.79 | 66 |
| SO₂ emission intensity | kg/ten thousand revenue (HKD) | 0.03 | 0.03 | 66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct emissions (Scope 1) | Tons | 435052 | 423560 | 66 | |
| Drypers Wee Wee Dry supply chain and core design - reduction in carbon footprint | percent | -19 | 25 | ||
| Energy indirect emissions (Scope 2) | Tons | 785003 | 837595 | 66 | |
| NOx emission intensity | kg/ten thousand revenue (HKD) | 0.1 | 0.07 | 66 | |
| Reduced carbon emissions (total) | tons | 889600 | 16 | ||
| Total emissions | Tons | 1220055 | 1261155 | 66 | |
| Total emissions intensity | Tons/ten thousand revenue (HKD) | 0.63 | 0.63 | 66 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste emission intensity | kg/ten thousand revenue (HKD) | 0.11 | 0.12 | 66 |
| Regulated hazardous waste generated | Tons | 215 | 231 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste emission intensity | kg/ten thousand revenue (HKD) | 47.31 | 47.03 | 66 | |
| Non-hazardous waste generated | Tons | 91861 | 94051 | 66 | |
| Percentage of waste recycled or used for energy or material recovery | percent | 95% | 17 | ||
| Plastic – consumption intensity | Tons/ten thousand revenue (HKD) | 0.017 | 0.018 | 67 | |
| Plastic – total consumption volume | Tons | 32085 | 36556 | 67 | |
| Recycled material in cartons for Drypers Touch baby diaper and baby pants diapers | percent | 95 | 25 | ||
| Recycled material in packaging for Drypers Touch baby diaper and baby pants diapers | percent | 15 | 25 | ||
| Recycled material in plastic bags for Open Baby, Pants Baby, Adult and Femcare | percent | 5 | 25 | ||
| Recycled plastic in promotional transparent packaging for feminine care products | percent | 3 | 25 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Industrial waste reuse project launch | Launched development project in Q4 2023 to reduce waste to landfill | 41 | ||
| Percentage of hazardous waste managed by qualified third parties for disposal | percent | 100% | 17 | |
| Plastic consumption reduction in value packs and large-capacity sets of Femcare 24cm and panty liner series products | percent | -50 | 25 | |
| Plastic film in tissue box packing replaced with paper materials from sustainable sources | percent | 100 | 25 | |
| Sichuan Plant in the PRC – Hazardous Waste Storage Management project description | Redesigning the partitioned hazardous waste storage room, conducting anti-seepage treatment of hazardous waste storage room, and re-standardising label management | 41 | ||
| Solid waste recycled | Tons | 86158 | 89152 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual PV power generation, Chinese Taiwan | kWh | 2100000 | 38 | ||
| Beijing plant: annual power generation capacity, first phase | kWh per year | 3200000 | 37 | ||
| Beijing plant: estimated annual power generation capacity, second phase | kWh per year | 1900000 | 37 | ||
| Coal | Tons | 178786 | 183714 | 66 | |
| Diesel for factory-owned vehicles | Tons | 96.86 | 92.88 | 66 | |
| Diesel for stationary equipment | Tons | 15.24 | 15.15 | 66 | |
| Electricity | kWh | 928607145 | 981335767 | 66 | |
| Electricity consumption per ton of paper decreased, Shandong, China | reduction | 56% and 46% | 37 | ||
| Energy consumption intensity | Tons of standard coal/ten thousand revenue (HKD) | 0.2 | 0.2 | 66 | |
| Energy consumption intensity for personal care | Tons of standard coal/ten thousand revenue (HKD) | 0.03 | 0.03 | 66 | |
| Energy consumption intensity for tissue | Tons of standard coal/ten thousand revenue (HKD) | 0.24¹ | 0.24 | 66 | |
| Expected photovoltaic power generation at each plant | kWh per year | 35000000 | 37 | ||
| Gasoline for factory-owned vehicles | Tons | 47.76 | 57.19 | 66 | |
| Jiangmen plant: estimated annual generation capacity | kWh per year | 2400000 | 37 | ||
| Liquefied petroleum gas (canteen gas) | Tons | 35.75 | 29.96 | 66 | |
| Natural gas (for canteens) | m³ | 90485 | 101174 | 66 | |
| Natural gas (for production) | Tons | 31049233 | 32687152 | 66 | |
| Photovoltaic power generation used at each plant | kWh per year | 24000000 | 37 | ||
| Purchased steam | Tons | 844528 | 884132 | 66 | |
| Total installed solar panel capacity, Vinda Malaysian factory | kwp | 2500 | 38 | ||
| Zhejiang plant: annual power generation capacity, first phase | kWh per year | 18640000 | 37 | ||
| Zhejiang plant: estimated annual power generation capacity, second phase | kWh per year | 4600000 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Reduced use of standard coal in energy consumption (total) | tons | 357600 | 16 | |
| Total water consumption | m³ | 11882110 | 12011259 | 67 |
| Water consumption (surface water) | m³ | 1206586 | 1396354 | 67 |
| Water consumption (tap water) | m³ | 9729768 | 9668826 | 67 |
| Water consumption (underground water) | m³ | 945756 | 946079 | 67 |
| Water consumption intensity | Tons/ten thousand revenue (HKD) | 6.12 | 6.01 | 67 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2023 | Report Pages |
|---|---|---|---|---|
| Annual electricity savings from replacement of water ring vacuum pump with turbine vacuum pump, Sichuan, China | kWh per year | 80000 | 37 | |
| Drypers Wee Wee Dry supply chain and core design - reduction in energy consumption | percent | -6 | 25 | |
| Hourly electricity consumption savings from replacement of water ring vacuum pump with turbine vacuum pump, Sichuan, China | kWh per hour | 110 | 37 | |
| Reduction in electricity consumption from replacement of turbine with ceramic bearing type vacuum pumps, Hubei, China | kWh per year | 360000 | 37 | |
| Reduction in electricity consumption per ton of paper, Sichuan, China | reduction | 36% | 37 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water consumption reduction (Group) | cubic metres | 70500000 | 18 |
| Water recycling rate (Group) | % | >98 | 18 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2012 | 2016 | 2019 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| 500ml refill pouches plastic consumption reduction compared with 750ml bottle packaging for Drypers Baby Care products | percent | -75 | 25 | ||||||
| Drypers Classsicpantz plastic consumption in polybag compared with previous generation | percent | -18 | 25 | ||||||
| Drypers DryPantz product design - reduction in non-woven fabric wastage | percent | -12 | 25 | ||||||
| Drypers DryPantz/Drypers Classic plastic consumption in polybag compared with previous generation | percent | -8 | 25 | ||||||
| Drypers Wee Wee Dry Mega Pack plastic consumption compared with previous generation | percent | -7 | 25 | ||||||
| Drypers Wee Wee Dry product design - reduction in material loss of non-woven fabrics | percent | -16 | 25 | ||||||
| Libresse Night TwinPack/MultiPack plastic consumption in polybags compared with previous generation | percent | -60 | 25 | ||||||
| Paper – consumption intensity | Tons/ten thousand revenue (HKD) | 0.056 | 0.062 | 67 | |||||
| Paper – total consumption volume | Tons | 108204 | 123357 | 67 | |||||
| Percentage of packaging made of renewable/recyclable materials | percent | 100% | 17 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | 2023 | Report Pages |
|---|---|---|---|---|
| Drypers Wee Wee Dry supply chain and core design - reduction in raw material use | percent | -15 | 25 | |
| Wood pulp sourced from controllable forest land | Yes | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee gender ratio (male:female) | 57:43 | 18 | ||
| Number of employees | 11465 | 44 | ||
| Number of employees by age group - 30-50 | Pax, Percentage | 72.6% | 75.0% | 68 |
| Number of employees by age group - Above 50 | Pax, Percentage | 5.0% | 5.6% | 68 |
| Number of employees by age group - Below 30 | Pax, Percentage | 2719 | 2230 | 68 |
| Number of employees by category - General staff | Pax, Percentage | 82.6% | 81.6% | 68 |
| Number of employees by category - Middle management | Pax, Percentage | 2019 | 2022 | 68 |
| Number of employees by category - Senior executive | Pax, Percentage | 0.7% | 0.8% | 68 |
| Number of employees by gender - Female | Pax, Percentage | 43.4% | 42.8% | 68 |
| Number of employees by gender - Male | Pax, Percentage | 6852 | 57.2% | 68 |
| Number of employees by geographical region - Mainland China | Pax, Percentage | 83.9% | 9674 | 68 |
| Number of employees by geographical region - North Asia | Pax, Percentage | 3.1% | 3.4% | 68 |
| Number of employees by geographical region - Southeast Asia | Pax, Percentage | 13.0% | 12.3% | 68 |
| Number of employees in other job functions | 1124 | 1043 | 44 | |
| Number of employees in production support | 7429 | 7034 | 44 | |
| Number of employees in sales and marketing support | 3559 | 3388 | 44 | |
| Number of employees with 10 years or above service | 3565 | 3851 | 44 | |
| Number of employees with 2-5 years service | 2899 | 2983 | 44 | |
| Number of employees with 6-9 years service | 2278 | 2508 | 44 | |
| Number of employees with under 2 years service | 3140 | 2323 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 30-50 | Pax, Percentage | 12.2% | 14.0% | 68 |
| Employee turnover rate by age group - Above 50 years old | Pax, Percentage | 104 | 173 | 68 |
| Employee turnover rate by age group - Below 30 | Pax, Percentage | 22.8% | 27.5% | 68 |
| Employee turnover rate by gender - Female | Pax, Percentage | 13.5% | 16.9% | 68 |
| Employee turnover rate by gender - Male | Pax, Percentage | 1414 | 1541 | 68 |
| Employee turnover rate by geographical region - Mainland China | Pax, Percentage | 14.4% | 17.7% | 68 |
| Employee turnover rate by geographical region - North Asia | Pax, Percentage | 88 | 18.2% | 68 |
| Employee turnover rate by geographical region - Southeast Asia | Pax, Percentage | 21.8% | 20.7% | 68 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Workplace fatalities | 1 | 18 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of participants in ISO 45001 safety training, Malaysia | 46 | 54 | |
| Number of participants in safety training modules (Vinda Manufacturing Academy), Malaysia | 1781 | 54 | |
| Number of participants in safety training, Malaysia | 1872 | 54 | |
| Number of safety training sessions (ISO 45001), Malaysia | sessions | 4 | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees trained (Female) | Pax | 4876 | 4136 | 69 |
| Number of employees trained (General staff) | Pax | 9360 | 7945 | 69 |
| Number of employees trained (Male) | Pax | 5980 | 5915 | 69 |
| Number of employees trained (Middle management) | Pax | 1468 | 2022 | 69 |
| Number of employees trained (Senior executive) | Pax | 28 | 84 | 69 |
| Percentage of employees trained (Female) | 92.7% | 84.4% | 69 | |
| Percentage of employees trained (General staff) | 93.6% | 85.0% | 69 | |
| Percentage of employees trained (Male) | 87.3% | 90.1% | 69 | |
| Percentage of employees trained (Middle management) | 72.7% | 100.0% | 69 | |
| Percentage of employees trained (Senior executive) | 30.8% | 93.3% | 69 | |
| Percentage of employees trained (overall) | 89.6% | 87.7% | 69 | |
| Total number of employees trained | Pax | 10856 | 10051 | 69 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee | hours | 14.1 | 69 | |
| Average training hours per employee (Female) | hours | 11.9 | 69 | |
| Average training hours per employee (General staff) | hours | 14 | 69 | |
| Average training hours per employee (Male) | hours | 15.7 | 69 | |
| Average training hours per employee (Middle management) | hours | 14.5 | 69 | |
| Average training hours per employee (Senior executive) | hours | 10 | 69 | |
| Safety training hours, Malaysia | hours | 3409 | 54 | |
| Total training hours | hours | 163192 | 161323 | 69 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Proportion of local material procurement in Chinese Taiwan | % | 52 | 29 |
| Proportion of local material procurement in Mainland China | % | 99.2 | 29 |
| Proportion of local material procurement in Malaysia | % | 41 | 29 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of top twenty raw and auxiliary material suppliers (excluding wood pulp suppliers) ISO 14001 certified in environmental management (by purchasing volume) | percent | 100% | 17 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Annual average consumer satisfaction score (Chinese Taiwan) | out of 10 | 9.23 | 31 |
| Complaint rate for personal care products (incontinence care) (Chinese Taiwan) | per million pieces | 0.13 | 31 |
| Complaint rate for personal care products (incontinence care, feminine care such as sanitary napkins, and baby diapers) (Malaysia) | per million pieces | 0.11 | 31 |
| Customer complaints rate for dry tissue products (Mainland China) | per 1000 tons | 1.27 | 31 |
| Customer complaints rate for personal care products (incontinence and feminine care) (Mainland China) | per million pieces | 0.27 | 31 |
| Customer complaints rate for wet wipe products (Mainland China) | per 1000 tons | 2.64 | 31 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Accumulated students under 'You Are the Best Education Fund' | students | 122 | 54 |
| Number of elderly people in need funded by Vinda Charity Foundation | people | 158 | 54 |
| Number of elderly people visited (aged over 75, low-income, living on margins) by Vinda Charity Foundation | people | 584 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of students subsidised under 'You Are the Best Education Fund' | students | 46 | 54 |
| Number of volunteer hours contributed by sponsored students | hours | 1837 | 54 |
| Total cost of donations to elderly people in need by Vinda Charity Foundation | million RMB | 521 | 54 |
| Total donations to elderly people in need by Vinda Charity Foundation | meals | 747800 | 54 |
| Voluntary service hours provided | hours | 5834 | 18 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| NOₓ Emissions | Tons | 203.2 | 143.43 |
| SOₓ Emission Intensity (By Revenue) | kg/ten thousand revenue (HKD) | 0.03 | 0.03 |
| SOₓ Emissions | Tons | 56.36 | 51.79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons | 435052 | 423560 |
| Indirect Energy Emissions (Scope 2) | Tons | 785003 | 837595 |
| Total GHG Emissions | Tons | 1220055 | 1261155 |
| Total GHG Emissions Intensity (By Revenue) | Tons/ten thousand revenue (HKD) | 0.63 | 0.63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hazardous Waste | Tons | 215 | 231 |
| Total Hazardous Waste Intensity (By Revenue) | kg/ten thousand revenue (HKD) | 0.11 | 0.12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | percent | 95 | |
| Non-Hazardous Waste Disposed | Tons | 91861 | 94051 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/ten thousand revenue (HKD) | 47.31 | 47.03 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Plastic Waste Reduction Compared to Last Year | percent | -50 |
| Plastic Waste Reduction Percentage Compared to Last Year | percent | -50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Coal Consumption | Tons | 178786 | 183714 | |
| Diesel Fuel Consumption | Tons | 15.24 | 92.88 | |
| Energy Consumption Intensity (By Revenue) | Tons of standard coal/ten thousand revenue (HKD) | 0.03 | 0.2 | |
| Gasoline Consumption | Tons | 47.76 | 57.19 | |
| LPG Consumption | Tons | 35.75 | 29.96 | |
| Natural Gas Consumption | m³ | 90485 | 32687152 | |
| Purchased Electricity | kWh | 928607145 | 981335767 | |
| Purchased Steam | Tons | 844528 | 884132 | |
| Solar Energy | kWh | 4600000 | 35000000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Groundwater Consumption | m³ | 945756 | 946079 |
| Municipal Water Consumption | m³ | 9729768 | 9668826 |
| Surface Water Consumption | m³ | 1206586 | 1396354 |
| Water Consumption | m³ | 11882110 | 12011259 |
| Water Consumption Intensity (By Revenue) | Tons/ten thousand revenue (HKD) | 6.12 | 6.01 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 | 2023 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh per year | 360000 | |
| Electricity Usage Reduction Percentage Compared to Last Year | percent | 36 | |
| Energy Consumption Reduction Percentage Compared to Last Year | percent | -6 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | cubic metres | 70500000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Tons | 108204 | 123357 |
| Packaging Material Intensity (By Revenue) | Tons/ten thousand revenue (HKD) | 0.056 | 0.062 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Pax | 8792 | 8596 |
| Number of Employees Aged Above 50 | Pax | 601 | 639 |
| Number of Employees Aged Below 30 | Pax | 2719 | 2230 |
| Number of Employees in Mainland China | Pax | 10157 | 9674 |
| Number of Female Employees | Pax | 5260 | 4903 |
| Number of General Employees | Pax | 10002 | 9353 |
| Number of Male Employees | Pax | 6852 | 6562 |
| Number of Middle Management Employees | Pax | 2019 | 2022 |
| Number of Senior Management Employees | Pax | 91 | 90 |
| Number of Total Employees | Pax | 12112 | 11465 |
| Percentage of Employees Aged 30-50 | Percentage | 72.6 | 75 |
| Percentage of Employees Aged Above 50 | Percentage | 5 | 5.6 |
| Percentage of Employees Aged Below 30 | Percentage | 22.4 | 19.5 |
| Percentage of Employees in Mainland China | Percentage | 83.9 | 84.4 |
| Percentage of Female Employees | Percentage | 43.4 | 42.8 |
| Percentage of General Employees | Percentage | 82.6 | 81.6 |
| Percentage of Male Employees | Percentage | 56.6 | 57.2 |
| Percentage of Middle Management Employees | Percentage | 16.7 | 17.6 |
| Percentage of Senior Management Employees | Percentage | 0.7 | 0.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 12.2 | 14 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 19.6 | 26.9 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 22.8 | 27.5 |
| Turnover Rate of Employees in Asia | Percentage | 21.8 | 20.7 |
| Turnover Rate of Employees in Mainland China | Percentage | 14.4 | 17.7 |
| Turnover Rate of Employees in North Asia | Percentage | 19 | 18.2 |
| Turnover Rate of Female Employees | Percentage | 13.5 | 16.9 |
| Turnover Rate of Male Employees | Percentage | 17.1 | 19 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 1 | |
| Number of Work-related Fatalities | 1 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of People Receiving Training on Work Safety | 1872 | |
| Number of Safety knowledge lectures | sessions | 4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 89.6 | 87.7 |
| Percentage of Trained Female Employees | % | 92.7 | 84.4 |
| Percentage of Trained General Employees | % | 93.6 | 85 |
| Percentage of Trained Male Employees | % | 87.3 | 90.1 |
| Percentage of Trained Middle Management | % | 72.7 | 100 |
| Percentage of Trained Senior Management | % | 30.8 | 93.3 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 11.9 | |
| Average Training Hours (General Staff) | hours | 14 | |
| Average Training Hours (Male) | hours | 15.7 | |
| Average Training Hours (Middle Management) | hours | 14.5 | |
| Average Training Hours (Senior Management) | hours | 10 | |
| Average Training Hours per Employee | hours | 14.1 | |
| Total Training Hours | hours | 163192 | 161323 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Proportion of Spending on Local Suppliers | % | 52 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Percentage of Suppliers Certified to ISO 14001 Environmental Management System | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | percent | 92.3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Elderly Care Services | million RMB | 521 |
| Total Volunteer Service Hours | hours | 5834 |