2023 Corporate Social Responsibility Report (ESG Report) of Industrial and Commercial Bank of China Limited
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Building emissions intensity | kgCO2/m² | 91.91 | 85.08 | 87.54 | 59 |
| Direct emissions (Scope 1) | 10000 tons of CO2 | 12.96 | 9.74 | 10.06 | 59 |
| Indirect emissions (Scope 2) | 10000 tons of CO2 | 203.30 | 192.39 | 192.92 | 59 |
| Per capita emissions intensity | t CO2/person | 4.88 | 4.47 | 4.81 | 59 |
| Total carbon emissions (Scope 1 and 2) | 10000 tons of CO2 | 216.26 | 202.13 | 202.98 | 59 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (domestic) | Ton | 12845.49 | 7426.70 | 7729.22 | 59 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Scrapped carbon powder | Kg | 770.8 | 59 |
| Scrapped color bar | Kg | 0.5 | 59 |
| Scrapped display | Set | 546 | 59 |
| Scrapped microcomputer (mainframe) | Set | 546 | 59 |
| Scrapped others (electronic products) | Set | 446 | 59 |
| Scrapped printer | Set | 144 | 59 |
| Scrapped server | Set | 56 | 59 |
| Scrapped toner cartridge | Kg | 2462.7 | 59 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anthracite consumption (domestic) | Ton | 1178.00 | 154.54 | 74.35 | 59 |
| Diesel consumption (domestic) | Ton | 659.50 | 326.65 | 312.04 | 59 |
| Electricity consumption (domestic) | MWh | 2490745.64 | 2394577.27 | 2446717.18 | 59 |
| Gasoline consumption (domestic) | Ton | 15169.83 | 10080.07 | 59 | |
| Natural gas consumption (domestic) | 10000 Nm³ | 3457.72 | 2840.83 | 2884.97 | 59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (domestic) | 10000 | 3156.56 | 2553.82 | 2461.69 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee structure by age group: 31 to 40 years old | % | 26.86 | 27.17 | 27.30 | 60 |
| Employee structure by age group: 41 to 50 years old | % | 23.00 | 21.36 | 20.41 | 60 |
| Employee structure by age group: Over 50 years old | % | 29.50 | 29.01 | 27.17 | 60 |
| Employee structure by age group: Under 31 years old | % | 20.64 | 24.25 | 25.12 | 60 |
| Employee structure by working year: 0 to 5 years | % | 19.18 | 22.30 | 22.80 | 60 |
| Employee structure by working year: 11 to 20 years | % | 18.59 | 20.62 | 23.17 | 60 |
| Employee structure by working year: 21 to 30 years | % | 19.29 | 18.19 | 16.78 | 60 |
| Employee structure by working year: 6 to 10 years | % | 12.73 | 11.29 | 10.09 | 60 |
| Employee structure by working year: Over 31 years | % | 30.21 | 27.38 | 27.16 | 60 |
| Number of new employees | 22048 | 22964 | 25004 | 60 | |
| Proportion of female employees | % | 49.29 | 49.73 | 50.73 | 59 |
| Proportion of female employees (all employees) | % | 49.29 | 49.73 | 50.73 | 59 |
| Proportion of female employees (management personnel above the middle level) | % | 27.87 | 30.79 | 31.29 | 59 |
| Proportion of female employees (new employees) | % | 55.61 | 55.61 | 56.80 | 59 |
| Proportion of female employees (senior management) | % | 8.33 | 9.09 | 9.09 | 59 |
| Proportion of male employees (all employees) | % | 50.71 | 50.27 | 49.27 | 59 |
| Proportion of male employees (management personnel above the middle level) | % | 72.13 | 69.21 | 68.71 | 59 |
| Proportion of male employees (new employees) | % | 44.39 | 44.39 | 43.20 | 59 |
| Proportion of male employees (senior management) | % | 91.67 | 90.91 | 90.91 | 59 |
| Total headcount | Person | 434089 | 427587 | 419252 | 59 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training days per person | Day/person | 9.61 | 12.03 | 10.80 | 59 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of inclusive loans to small and micro enterprises | RMB100 million | 10990.12 | 15503.16 | 22277.52 | 59 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaints from individual customers per 10 million individual customers | Cases | 5168 | 3293 | 2758 | 60 |
| Complaints from individual customers per 100 outlets | Cases | 2307 | 1524 | 1323 | 60 |
| Complaints from individual customers per 10000 cases | Cases | 36.37 | 23.84 | 20.49 | 60 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Participants for the public education activities (themed activities and participants) | 10000 person-times | 44750 | 190685 | 216134 | 60 |
| Themed activities for public education | Activities | 2 | 6 | 4 | 60 |
| Total activities for public education within a year | Activities | 186712 | 257029 | 218417 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Donations by the Bank | RMB10 thousand | 11481 | 12863 | 13535 | 59 |
| Social contribution per share | RMB | 2.79 | 3.15 | 3.64 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 10000 tons of CO2 | 12.96 | 9.74 | 10.06 |
| Indirect Energy Emissions (Scope 2) | 10000 tons of CO2 | 203.3 | 192.39 | 192.92 |
| Total GHG Emissions | 10000 tons of CO2 | 216.26 | 202.13 | 202.98 |
| Total GHG Emissions Intensity (By Area) | kgCO2/m² | 91.91 | 85.08 | 87.54 |
| Total GHG Emissions Intensity (By Employee) | t CO2/person | 4.88 | 4.47 | 4.81 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Paper Waste | Ton | 12845.49 | 7426.7 | 7729.22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Ton | 659.5 | 326.65 | 312.04 |
| Gasoline Consumption | Ton | 15169.83 | 10080.07 | |
| Natural Gas Consumption | 10000 Nm³ | 3457.72 | 2840.83 | 2884.97 |
| Purchased Electricity | MWh | 2490745.64 | 2394577.27 | 2446717.18 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | 10000 | 3156.56 | 2553.82 | 2461.69 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 216420 | 207384 | 200191 |
| Number of Employees Aged Above 50 | Person | 127033 | 124557 | 113749 |
| Number of Employees Aged Below 30 | Person | 89636 | 103646 | 105312 |
| Number of Female Employees | Person | 214088 | 212695 | 212779 |
| Number of Male Employees | Person | 220001 | 214892 | 206473 |
| Number of New Employees | Person | 22048 | 22964 | 25004 |
| Number of New Employees (Female) | Person | 12260 | 12777 | 14208 |
| Number of New Employees (Male) | Person | 9788 | 10187 | 10796 |
| Number of Total Employees | Person | 434089 | 427587 | 419252 |
| Percentage of Employees Aged 30-50 | % | 49.86 | 48.53 | 47.71 |
| Percentage of Employees Aged Above 50 | % | 29.5 | 29.01 | 27.17 |
| Percentage of Employees Aged Below 30 | % | 20.64 | 24.25 | 25.12 |
| Percentage of Female Employees | % | 49.29 | 49.73 | 50.73 |
| Percentage of Male Employees | % | 50.71 | 50.27 | 49.27 |
| Percentage of New Employees | % | 5.08 | 5.37 | 5.97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Employees Aged 30-50 | % |
| Percentage of Trained Employees Over 50 | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Operational Employees | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | days per employee | |||
| Average Training Hours (Male) | days per employee | |||
| Average Training Hours per Employee | Day/person | 9.61 | 12.03 | 10.8 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | Percent | -36.3 | -16.3 | |
| Total Number of Customer Complaints | Cases | 5168 | 3293 | 2758 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB | 114810000 | 128630000 | 135350000 |